Senior It Support Engineer Jobs

The GTM Strategy & Operations Associate will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in management consulting, investment banking, business development, and tech to accelerate Datadog’s global growth. We work directly with Datadog’s most senior leaders to set strategy, improve efficiency across the business, support data-driven decision-making, own complex operations, and more. In this role, you will serve as the strategic partner for our Enterprise segment in the Americas region, identifying opportunities for revenue growth & sales force effectiveness, spearheading strategic initiatives across our go-to-market teams, and driving critical annual planning activities. This role offers the chance to make an immediate and significant impact as we continue to expand our Americas footprint. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Support the Enterprise Strategy & Operations team in addressing strategic and operational challenges faced by the Americas Enterprise sales leadership Partner with senior team members to analyze key business areas and surface insights that inform decision-making Support the design and execution of regional programs, including headcount planning, territory design, pipeline reviews, and business performance tracking Collaborate with cross-functional teams including Sales, Channels & Alliances, Marketing, and Customer Success to execute high-impact initiatives that drive growth and improve sales productivity Support sales leadership in executing critical operating rhythms (e.g., QBRs, forecast reviews, leadership updates) Drive day-to-day operational processes, including stakeholder support, KPI management, and process

The Facilities team manages our workspaces globally, with the purpose of providing safe, healthy, and productive work environments for our people, within our flexible, hybrid working world. Who You Are: You are a highly organized, proactive, and service-focused professional who thrives on creating exceptional workplace experiences. Acting as the primary on-site representative for the Facilities Dept you take ownership of the day-to-day office environment and are passionate about delivering a seamless experience for employees, visitors, executives, and stakeholders. You bring a concierge-style approach to workplace support, anticipating needs, solving problems before they arise, and ensuring every interaction reflects professionalism, hospitality, and attention to detail. Whether welcoming visitors, supporting senior leadership, coordinating vendors, preparing for executive and board meetings, or managing workplace requests, you consistently deliver a high standard of service and execution. You are confident working independently and comfortable balancing both strategic priorities and day-to-day operational needs. You can seamlessly shift between employee support, facilities coordination, event planning, and visitor management, maintaining composure and professionalism in a dynamic environment. You build strong relationships across all levels of the organization and are viewed as a trusted partner who enables others to do their best work. You understand that a great workplace is more than just a physical space. It is an environment that fosters productivity, collaboration, engagement, and a positive employee experience. Success in this role requires a combination of hospitality, operational excellence, sound judgment, and a genuine commitment to service. You take pride in creating a workplace that is welcoming, well managed, and always ready to support the evolving needs of the business.

The GTM Strategy & Operations Associate will join a global team driving Datadog’s next phase of growth. We’re interdisciplinary thinkers leveraging diverse business backgrounds in tech, management consulting, investment banking and business development to accelerate Datadog’s global growth. We work directly with Datadog’s most senior leaders to set corporate strategy, improve efficiency across the business, support data-driven decision-making, own complex operations, and more. In this role, you will identify opportunities for revenue growth and design strategic go-to-market (GTM) initiatives by evaluating business tradeoffs and partnering with senior leaders to shape GTM strategy. You will drive key planning processes, including capacity planning and quota planning, optimization and expansion strategies, and KPI design and measurement. Additionally, you will lead critical operational initiatives and long-term strategic projects that improve execution and help build the foundation for the company's continued growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What you’ll do: Strategic roadmap development: Develop short- and long-term GTM strategies by identifying growth opportunities, setting business priorities, and aligning sales and growth targets. Lead strategic planning initiatives, including headcount and KPI planning, incentive design, and cross-functional projects to improve execution and accelerate revenue growth. Global quota ownership: Own quotas for the global Sales organization – build and maintain quota models, adjust them throughout the year in response to org changes, and drive stakeholder alignment along the way. GTM analysis, reporting, and modeling: Analyze sales and GTM data to identify trends and understand efficiency by channel. Develop data

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about cybersecurity. This person will define the global narrative, lead communications for major product, research, and business milestones, and build sustained programs that explain how OpenAI is helping advance cyber defense while managing the risks created by increasingly capable models. The role will connect OpenAI’s work across cybersecurity products and capabilities, responsible deployment, threat intelligence, enterprise security, research, and public policy. You will work closely with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing to anticipate opportunities and risks, develop coordinated communications, and build trust with security practitioners, customers, policymakers, and the public. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through major launches, technical disclosures, and fast-moving issues. This role reports to the Head of Communications, Business and is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance. In this role, you will: Define and lead communications strategy for OpenAI’s cybersecurity work, from global narrative development through launches, research, threat reporting, and sustained storytelling. Build a clear, differentiated story about how OpenAI can

About the Team OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The People Operations team is responsible for the systems, data, and operational rigor that underpin every stage of the employee lifecycle. Our work sits at the intersection of employee experience, regulatory compliance, and business velocity — ensuring that as OpenAI scales rapidly and globally, our foundations remain accurate, auditable, and human-centered. This is a high-trust, high-impact function. We partner closely with Finance, Legal, IT, Security, and the broader People team to support growth in a dynamic environment with significant internal and external scrutiny. Operational excellence here is not about process for process’s sake — it is about building durable infrastructure that enables fairness, transparency, and responsible scale. About the Role As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale. You will lead a team responsible for the end-to-end workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring our people systems, processes, and data are accurate, resilient, and built to scale.In close partnership with Employment Legal and the People Compliance team, you will translate policy and regulatory requirements into scalable, well-controlled operational processes. This role operates with high visibility and close partnership with senior leaders across Finance, Legal, IT, and People, including ownership of SOX-relevant controls and workforce data relied upon by e

Datadog is looking for a Social Media Manager to advance our social media program. This role sits at the intersection of content creation, strategy, and corporate communications — owning the day-to-day execution of Datadog's social presence while helping shape how social supports our broader comms and marketing mission. You'll report to our Senior Group Manager of Corporate Communications, while working in close partnership with the Senior Social Media Manager and the rest of the Corporate Communications team. This is a role for someone who is equal parts creative and analytical: you can write a scroll-stopping post and explain exactly why it worked. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage the content calendar and day-to-day execution across social channels, including Instagram, LinkedIn, and X. Develop and execute social communication plans for product announcements, launches, global events, and other key company initiatives in partnership with communications, marketing, and cross-functional teams. Create and manage social content and programs that showcase Datadog, including employee advocacy initiatives, internal and external newsletters, and content supporting sponsored and Datadog-hosted events. Monitor social channels and engage with relevant conversations, identifying cultural moments and routing mentions that require broader support to the appropriate internal teams. Analyze social performance and translate results into actionable insights and reporting for executives and cross-functional stakeholders. Partner with the Senior Social Media Manager and larger Corporate Communications team to continually refine Datadog’s social strategy, processes, and approach to audience engagement. Who You Are: You have 4–6 years of experience in s

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role Developer experience at Sentry spans four areas: the integration and developer platform, docs, community, and DevRel. The DevEx team is responsible for how developers first encounter Sentry, how they learn to use it, and how they build on top of it — from SDK configuration docs to the Discord community to the integrations ecosystem. This role owns all of it. We recently had our Head of DevEx depart, and we're looking for a senior leader to step in with real ownership and real scope. You'll sit in Marketing, partner closely with EPD, and have direct influence over both the product surface (the integration platform) and the team responsible for developer education, docs, and community. In this role you will Own strategy and execution for Sentry's integration ecosystem and developer platform APIs — working closely with EPD to define the developer-facing surface and ensure building on Sentry is a genuinely good experience Lead the documentation function across SDK configuration docs, API reference, and tutorials — the places where developer activation actually happens or doesn't Connect docs to the product experience: logged-in state, contextual guidance, health checks, and surfacing adoption gaps in-context, in partnership with EPD and the Docs platform team Own Sentry's developer community across Discord, social, and events, and build the team and processes that turn engagement into measurable outcomes: signups, adoption, support deflection Build and deliver the content and education programs — workshops, deep dives, fireside chats — that teach developers tracing, debugging, and how to actually use Sentry's full

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Solutions PMM at Fin owns the narratives that shape how Fin wins in market: the stories the field uses in customer conversations, the narratives that power our campaigns, and the competitive strategy that helps us take and defend ground. This is a senior IC role. You drive impact through the quality of your thinking and your ability to move sales, enablement, and campaigns to execute with confidence. This role is competitive-first. Your first mission is to establish our compete function from the ground up - the intelligence, the messaging, and the system that keeps the field ahead of a fast-moving market. It's roughly 70% competitive today, expanding over time to support sales plays and enablement as the function matures. In a moment where AI makes it easy to copy features and stand up new competitors overnight, this is one of the highest-leverage roles in PMM. The Role You'll build and own how Fin positions itself against the competition - differentiation against

Datadog's Finance team collaborates with teams across the organization, providing commercial, operational and analytical support to ensure that Datadog's business continues to scale rapidly and efficiently. The Financial Planning & Analysis (FP&A) team analyzes company financial data (revenue, customers, headcount, expenses, etc.) in order to support the business’ growth and success. As an analyst supporting the team, you will play a key role in delivering insights through the management of essential data infrastructure, including our financial planning tool, Pigment. Your role will be highly cross-functional, leveraging systems and data to unlock analytical capabilities for both FP&A and business leaders. Your role is critical in synthesizing information from across the organization to foster operational alignment and support informed strategic decisions. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the team’s forecasting and reporting software, Pigment, supporting data-driven insights through the development of dashboards and KPIs, both for standard FP&A reports and ad hoc projects Work cross-functionally with FP&A leaders to improve existing datasets and models Ensure data and system best practices in processes across the organization, including during planning and reporting cycles Represent FP&A in the data & analytics community, collaborating with analytics partners across the organization to democratize data and share insights Work on strategic projects and initiatives for senior management, assessing various business opportunities and proposing solutions Support Datadog’s data-based decision making and continued efficient growth Who You Are: 2+ years of professional experience in FP&A, Data Analy

Reporting to the Chief Accounting Officer, the Head of Revenue Accounting and Order-to-Cash will serve as a strategic thought partner to executive leadership and key cross-functional stakeholders, with end-to-end responsibility for the strategy, governance, operating model, and performance of MongoDB’s revenue accounting and order-to-cash ecosystem. This is a rare opportunity to shape the revenue infrastructure of a high-growth, publicly traded technology company as it scales. This leader will oversee Revenue Accounting Operations, Technical Revenue Accounting, and Order-to-Cash, and serve as the company’s senior authority on ASC 606 and U.S. GAAP revenue recognition in a business defined by consumption-based and hybrid cloud commercial models. They will advise on complex, non-standard arrangements and partner across Sales, Sales Operations, Deal Strategy, Legal, Product, FP&A, and IT to strengthen the broader quote-to-cash ecosystem and support scalable growth through strong controls, sound judgment, efficient processes, and modern systems. This is a high-impact, hands-on leadership role with responsibility for building and developing a global organization while driving transformation across people, process, and systems. The role will modernize infrastructure, automation, and controllership, translate complex accounting matters into clear business decisions for senior leadership and external auditors, and help shape a disciplined, scalable roadmap for MongoDB’s next phase of growth. We are looking to speak to candidates who are based in San Francisco, CA or Palo Alto, CA for our hybrid working model. Key Responsibilities Set the strategic vision and operating model for Revenue Accounting Operations, Technical Revenue, and Order-to-Cash—building the maturity, scalability, and rigor needed to support MongoDB's next stage of growth; Lead and develop senior leaders across the function, with accountability for organizational design, location strategy, talent develop

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Litigation team manages Coinbase's litigation risks across the globe. As a Litigation Paralegal, you'll support our regulatory and consumer litigation teams, with a particular focus on processing civil subpoenas, summons, garnishments, levies, account freezes, and other third-party legal requests. You'll also provide support across customer arbitrations and litigation matters while helping the team maintain accurate, efficient processes in a fast-moving environment. What you'll do: Process and coordinate timely and accurate responses to domestic and international subpoenas, summons, levies, liens, bankruptcies, garnishments, letters from counsel, and other civil third-party requests. Communicate with opposing counsel and government agencies regarding third-party requests, partnering with attorneys and senior team members to resolve questions and escalate complex matters as needed. Assist with preparing and filing pleadings and other case materials, and provide paralegal support for active litigation and arbitration matters in state and federal court. Maintain accurate matter records, track deadlines, and manage a high volume of concurrent legal requests and litigation matters across multiple jurisdictions. Identify opportunities to improve day-to-day litigation workflows and contribute to process improvements that increase team efficiency and accuracy. Support br

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst IV on the Operational Risk and Controls (ORC) team within Global Financial Crimes Operations (GFCO), you'll own quality assurance reviews of TMS investigations that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas. Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements. Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates. Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings. Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders. Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance. Required Skills and E

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Risk & Monitoring Analyst IV on the Operational Risk and Controls (ORC) team within Global Financial Crimes Operations (GFCO), you'll own quality assurance reviews of TMS investigations that support Coinbase's AML/CFT program. You'll strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning & Development to turn quality insights into measurable operational improvements. What you'll do: Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas. Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements. Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates. Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings. Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders. Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance. Required Skills and E

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it. Reporting to the Senior Manager, AV Operations you'll be instrumental in owning and evolving the operational playbooks for our AV operations. You'll act as the primary operational leader , responsible for creating the strategic framework, executing complex projects, and ensuring the seamless functioning of our AV support infrastructure in close partnership with our AV technology partners. This role is for a hands-on leader with a unique blend of strategic foresight, project management excellence, and deep operational knowledge within the AV or complex fleet management space. If you thrive in ambiguous environments, are adept at building from the ground up, and possess the business acumen to drive efficiency and scalability, enabling our AV operations to thrive, we encourage you to apply. Responsibilities: Execution & Site Management Daily Operational Execution: Lead the day-to-day execution of critical operational systems and processes for our 24/7 AV fleet management operations, including depot layout adherence, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling. Operational Resource Management: Manage operational resources (equipment, technology, consumables, staffing) efficiently on a daily basis to ens

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about its emerging ads and monetization business. This person will define the global narrative, lead communications for major product and business milestones, and build sustained programs that explain our approach to ads and monetization clearly and credibly. The role will be central to showing how OpenAI can develop advertising experiences that are useful to people, valuable to businesses, transparent in how they work and consistent with our mission. You will work closely with Product, Go-to-Market, Marketing, Policy, Legal and Partnerships to anticipate opportunities and risks, develop integrated campaigns and help the business scale with trust. You will also serve as a trusted advisor to senior leaders on positioning, reputation, media strategy and the broader industry conversation. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through high-profile launches and fast-moving issues. This role reports to the VP of Communications and is based in San Francisco, CA. We use a hybrid work model of four days per week in the office and offer relocation assistance In this role, you will: Define and lead communications strategy for OpenAI’s ads and monetization initiatives, from global narrative development through launches and sustained storytelling. Build a clear, differentiated story about how OpenAI approache