Senior Lead Platform Operations Program Manager Jobs

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this team? The internal infrastructure team is responsible for building world-class infrastructure and tools used to train, evaluate and serve Cohere's foundational models. By joining our team, you will work in close collaboration with AI researchers to support their AI workload needs on the cutting edge, with a strong focus on stability, scalability, and observability. You will be responsible for building and operating superclusters across multiple clouds. Your work will directly accelerate the development of industry-leading AI models that power Cohere's platform North. Please Note: All of our infrastructure roles require participating in a 24x7 on-call rotation, where you are compensated for your on-call schedule. As a Staff Software Engineer, you will: Build and scale ML-optimized HPC infrastructure : Deploy and manage Kubernetes-based GPU/TPU superclusters across multiple clouds, ensuring high throughput and low-latency performance for AI workloads. Optimize for AI/ML training : Collaborate with cloud providers to fine-tune infrastructure for cost efficiency, reliability, and performance , leveraging technologies like R

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Manager, Escalations! About the job As the leader of our North American Global Escalation Management team, you will play a pivotal role in driving Twilio’s mission to deliver an unparalleled customer experience. This is a high-impact opportunity to scale our operations and ensure that both internal stakeholders and our global customer base receive world-class support. We are seeking a visionary leader who is deeply committed to mentoring and developing talent while championing continuous process improvement. The Senior Manager of Escalation Management is an Influential Operations Leader responsible for the reduction of recurrent escalations by driving systemic change to transform the customer experience at scale. Beyond immediate crisis mitigation, you will act as a structural engineer for the department, utilizing data-driven insights to refine escalation strategies, evolve organizational processes, and influence prod

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Responsibilities: Experience in developing sales and channel strategies, preparing proposals and quotes, and presenting security solutions Ability to map SonicWall’s value propositions into a partner's strategic priorities to create compelling events for their sales force Ability to develop and execute a joint business plan with partners that maps out quota achievement strategies and tactics Provide reliable Partner forecasts on a monthly, quarterly and annual interval Actively develops solid, qualified and healthy Partner sales pipeline and meet quota expectations Maintains strong partner (distributors and resellers) relationships Manage and Maintain End User Relationships. Identifies creative incentives and opportunities to increase sales Serve as a subject matter expert of SonicWALL’s products and services Manage all territory strategic partnership engagements including but not limited to partner annual plans, QBRs Requirements: Existing strong relationships within enterprise customer and channel accounts Demonstrable enterprise channel sales experience in th

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role The Sr Embedded Software Engineer will play a key role in developing advanced RF sensing capabilities for Mach’s autonomous defense platforms. Working on the DART team, you will focus directly on next-generation counter-UAV radar systems and RF seekers. You will be responsible for designing, implementing, verifying the performance and optimizing radar software across the full development lifecycle; from board bring-up to writing the low-latency embedded software that powers Mach’s radar and RF sensing technologies. This role involves close collaboration with cross-functional teams to ensure high-performance, low-latency radar systems that meet mission-critical requirements. Success in this role requires strong technical execution, adaptability, and a hands-on approach in a fast-paced, iterative environment. Key Responsibilities Build next generation counter-UAV defense systems that will be used to defend human lives, critical infrastructure, and high value assets for the United States and its allies. Write high-performance, well-tested production code in C/C++ across platforms ranging from low-power MCUs to high-performance multi-core processors. Develop and maintain radar and RF sensing systems signal processing pipelines ensuring real-time per

We are looking for a Senior Solutions Engineer to join our Sales Engineering team. You will partner with Account Executives to qualify, progress, and close revenue opportunities with Fortune 500 prospects — guiding them through demos, architecture discussions, and proofs-of-concept that prove Coder’s value for both human developers and the AI coding agents working alongside them. This is not a scripted-demo-only role. You are equally comfortable running a deep technical proof-of-concept and stepping back to translate a technical win into a business case an economic buyer will act on. You are energized by ambiguity, motivated by winning deals the right way, and capable of bringing the voice of the prospect back into how Coder builds and sells. What you will be doing: Own the technical relationship with prospects through pre-sales, and efficiently manage towards a technical win Demo the Coder platform from the developer, administrator, and AI agent workflow perspectives Install Coder on cloud and on-prem Kubernetes or VM infrastructure Run proofs-of-concept that prove Coder’s value including for agentic and LLM-powered development workflows and accelerate deals Evolve into a subject-matter expert on Cloud Development Environments, agentic AI development, and their business impact Serve as the prospect’s and customer’s voice, routing insights to Engineering and Product Track and report product issues and feature requests using Linear Troubleshoot Coder deployments, networking, and Kubernetes components during evaluation Contribute pull requests to Coder’s documentation What you bring: Minimum 5 years of experience as a Solutions Engineer selling infrastructure or developer tooling Strong customer-facing skills that win trust with technical stakeholders Ability to translate technical hurdles into business value in real time Understand agentic AI software development use cases and advocate passionately where appropriate Comfortable leading architecture demos and deep-div

About the Team OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The Global Employee Relations and People Standards team brings together expertise in employee relations, employment investigations, and People compliance, policy, and standards. We play a critical role in shaping how OpenAI supports its people through complexity, growth, and change. Our team guides and supports the company through some of its most nuanced and high-impact people challenges. We operate with deep context and care, balancing trust, judgment, and creativity in every situation. We don’t default to predefined frameworks. Instead, we take a principled yet flexible approach, designing thoughtful, tailored solutions that reflect our values, the needs of our employees, and the unique pace of OpenAI. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About the Role We’re looking for a Senior Employee Relations Partner to focus on the non-investigative side of ER work, supporting high-trust, high-impact people matters. This includes conflict resolution, high-risk performance management, sensitive employee exits, and navigating workplace dynamics that require thoughtful, strategic support even when they don’t involve formal investigations. This role will report to the senior manager of the team. We're looking for someone who brings creativity, flexibility, and a deeply human-centered approach to solving people challenges. You’re energized by complexity and nuance, and instinctively seek out tailored, thoughtful solutions rather than one-size-fits-all answers. You don’t just apply rules; you understand context, think strategically, and help leaders make principled decisions that reflect our values and evolving culture. This role is a fit for someone who adapts quickly, th

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. This is a hands-on product quality engineering role supporting new product development (NPD). You will support the 5-star standard by executing quality reviews, testing coordination, and DFMEA analysis across assigned NPD programs, working under the direction of the Product Excellence team to help ensure products are safe, certified, and consumer-validated ahead of launch. Product Excellence's mandate is simple: every product SharkNinja ships should earn and sustain 5 stars. This role supports that mandate by executing the day-to-day quality engineering work — testing coordination, DFMEA tracking, and build-review support — that underpins each launch. This role requires strong technical execution and clear communication. You will represent the consumer voice in assigned program reviews, flag risks to your manager and cross-functional counterparts, and help drive follow-through on

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft, and where designers grow by building for ambitious customers. What you’ll do Brex is looking for a Senior Brand Designer to join the Design team, a cross-disciplinary group of creatives including product designers, brand designers, content design, operations, and marketing strategists. Our team’s mission is to build a category-defining brand and meaningfully move key business metrics by delivering world-class creative. Your role will be to contribute to direction and execute a variety of creative projects across marketing collateral, digital experiences, out-of-home, communications, environmental, and more. This is a collaborat

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft, and where designers grow by building for ambitious customers. What you’ll do Brex is looking for a Senior Brand Designer to join the Design team, a cross-disciplinary group of creatives including product designers, brand designers, content design, operations, and marketing strategists. Our team’s mission is to build a category-defining brand and meaningfully move key business metrics by delivering world-class creative. Your role will be to contribute to direction and execute a variety of creative projects across marketing collateral, digital experiences, out-of-home, communications, environmental, and more. This is a collaborat

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview of this role We are looking for a Senior Release Engineer to help design, standardize, and operate reliable enterprise application delivery across the Enterprise Technology & AI team. This role will establish scalable CI/CD practices for business-critical platforms such as Salesforce, Zuora and other Business Systems while enabling engineering teams to ship changes safely, quickly, and with clear operational controls. The ideal candidate combines strong release engineering and automation skills with practical experience supporting enterprise SaaS applications. You will build and maintain GitLab CI/CD or comparable

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Pittsburgh, PA About the Role At Cloudflare, we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contract

Accelerate how Gallup builds and deploys software by helping engineering teams deliver applications faster, more reliably and at scale. In this high-impact role, you’ll be responsible for designing and optimizing release pipelines, driving automation, and implementing cloud infrastructure that accelerates delivery and ensures high availability. You’ll work closely with developers, architects, security associates and operations teams to establish best practices and bring stability and scalability to our engineering workflows. You’ll develop systems that power global insights — analyzing what the world is thinking and delivering employee engagement, strengths development and wellbeing solutions — among other high-impact projects. If you’re a proven DevOps leader ready to fuel innovation and make a global impact, apply today. What You’ll Do Collaborate with software engineering, infrastructure and security teams to streamline delivery, reliability and observability Design, implement and maintain GitHub Actions-based CI/CD pipelines that support our diverse set of applications and services Drive adoption and continuous improvement of DevOps practices across platforms and environments, helping teams fully leverage our existing framework Manage releases across multiple AWS regions and environments, ensuring seamless delivery Solve complex infrastructure and deployment challenges with a strong focus on scalability, observability and automation Support teams working across multiple applications, stacks and languages, quickly understanding and adapting to full-stack architectures and deployment flows Mentor and coach infrastructure engineers, fostering a DevOps culture across software teams What Makes You Stand Out DevOps expertise: You’ve built or significantly scaled a DevOps practice from the ground up. Strategic technical ownership: You have a strong sense of ownership in guiding DevOps strategy, tooling choices and architectural direction. Hands-on experience with moder