Senior Manager Customer Support Jobs

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this Role? Join our team as Senior Counsel, Product and Technology to shape the legal framework for our product development and commercialization. This position offers the exciting opportunity to work at the intersection of technology innovation, intellectual property strategy, and business development, providing critical guidance that enables our products to reach market efficiently while managing legal risks. The ideal candidate is an experienced technology lawyer who thrives in fast-paced environments and wants to make a direct impact on product success. As a member of our Legal Team, you will: Create standardized templates, playbooks, and guidelines for product contract terms to improve efficiency and consistency, and ensure alignment with product capabilities. Provide strategic guidance on and manage intellectual property risks across Cohere’s product portfolio, including open source software (OSS) compliance and third-party software integration. Identify and mitigate legal risks throughout the product lifecycle, working closely with product regulatory and commercial counsel to manage regulatory compliance, liability ex

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are looking for a Senior Offensive Security Engineer who is a "Jack of all trades, Master of some." You don’t need to be a world-class Red Teamer AND a Cloud Architect; rather, you need a solid foundation in offensive security, operational experience in cloud platforms (AWS/GCP) and the maturity to manage our external penetration testing and bug bounty programs. As a leader within our proactive security strategy, you will drive the identification of complex vulnerabilities through expert management of third-party tests and by leading sophisticated, in-depth internal assess

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About Mixpanel Engineering Mixpanel Engineering is a small, fast-moving team focused on delivering real value to customers. We build powerful AI-powered product analytics while obsessing over clarity, simplicity, and delight. Product innovation drives our business, and product engineering teams own that responsibility. The Product Engineering org is responsible for building our core product that delivers insights to customers. These teams are defining the next phase of our AI-led product experiences and are uniquely positioned to build the next generation of AI-first products. We build the tools product managers rely on to understand users, protect revenue, and scale companies. As we move toward IPO, our work evolves from showing what happened to explaining why. This shift unlocks deeper insight, better decisions, and the next generation of analytics. About the Role The Director of Engineering, reporting directly to the CTO, will be responsible for all of Product Engineering. You'll own the core analysis experience that product managers and engineers rely on daily, the growth infrastructure that brings new builders into the product and keeps them there, and the platform capabilities that let teams test and ship with confidence. Success is measured by revenue and retention. What You'll Do Lead multiple engineering teams across different product areas. This role is for someone who develops people seriously and holds a high bar for execution. Build an AI first product analytics for the next generation of software Hire well, coach deeply, and build a culture where engineers feel ownership and pride in what t

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Los Angeles, CA About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution En

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Beijing, China About the Department Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers, Cus

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Growth Lifecycle Incentives team builds coupon experiences, one of the company’s core revenue drivers. We own the end-to-end experience for coupon storing, serving, ranking, and merchandising in app, web and CRM, partnering closely with Product, Data Science and Machine Learning Engineers, Retailer Managers to deliver features that make the coupon more valuable and accessible. We’re looking for Senior Software Engineers to design and build backend services and user-facing experiences. You’ll join a team of 19 engineers operating in a fast-paced environment. If you thrive on tackling complex problems, balancing new feature work with retailer-driven requests and technical debt, and rolling up your sleeves to deliver impact, this role is for you. About the Job Design, build, and own backend services, APIs, and data integrations that power co

At Speechmatics, we’re expanding our user platform offering. We're looking for a Senior Front-End Software Engineer with a strong product mindset to help drive that growth. This is an opportunity to own end-to-end feature development at a leading-edge AI company, from shaping the user experience through to shipping and iterating based on real user feedback and analytics data. What you'll do Own product features from ideation through to delivery, contributing to UX thinking, frontend execution, and post-launch iteration Build polished, accessible user interfaces using React, JavaScript, HTML, and CSS Make UX and UI decisions independently, collaborating closely with designers and PMs rather than waiting on detailed handoffs Design and run A/B tests to validate product decisions and surface insights that improve the user experience Use analytics tooling such as Mixpanel to understand how people interact with the product and feed that learning back into what gets built Partner with backend engineers, product managers, and designers to ship features that genuinely move the needle for users and the business Write and maintain robust UI tests, taking ownership of quality in production and at scale Run user interviews and meet customers to understand how people use the product and what drives adoption What you'll need Proficiency in React, JavaScript, HTML, and CSS with a track record of shipping production-quality frontend code A product-minded engineering approach Comfort owning UX and UI decisions independently Hands-on experience with iterative development practices, including A/B testing and feature experimentation Familiarity with user analytics tools such as Mixpanel or a comparable platform Experience with UI testing frameworks and a solid grounding in frontend engineering best practices Confidence collaborating cross-functionally with designers, PMs, and backend engineers A track record of using user feedback and data to improve features Nice to have Experience us

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. TextNow is looking for an experienced Senior Web Developer to play a key role in the development of our voice and messaging platform on Web. You will be responsible for building high-performance, scalable, and feature-rich mobile applications that integrate voice, video, and messaging capabilities. You will work alongside a talented team of developers, product managers, and UX/UI designers to create intuitive and user-centric experiences. What You'll Do Design, develop, and maintain a high-quality Web application focused on voice and messaging features (voice calling, chat, real-time notifications, etc.). Write clean, maintainable and testable Web applications in Javascript using the latest programming techniques and frameworks Collaborate with cross-functional teams to define, design, and ship new features. Work with real-time communication protocols, such as WebRTC, SIP, and related messaging and voice frameworks. Optimize app performance to ensure smooth voice and messaging functionality, including audio quality, latency, and bandwidth usage. Troubleshoot and debug issues related to performance, crashes, and other bugs, ensuring a smooth and stable user experience. Own problems and solutions end-to-end, from ideation to deployment Experimentation is a key part of your workflow; be data-driven and make the right decisions for our customers Dep

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity The Client Platform team is seeking a Senior Frontend Engineer to help us raise the quality bar across our frontend ecosystem. You'll establish engineering excellence through improved architecture, performance optimization, and maintainable code patterns that ensure our platform delivers exceptional experiences to both internal engineering teams and our 35+ million customers. This role is a unique opportunity to have immediate impact on the foundation that hundreds of Postman engineers rely on daily. What You'll Do The Client Platform team is a global engineering organization responsible for creating a "paved path" for all Postmanauts to develop and release web-based applications. Our platform is the foundation that hundreds of engineers at Postman rely on daily to deliver new features and improvements to over 30 million customers. We manage everything from build tooling and shared libraries to development infrastructure, best practices and our cross-platform desktop application. Specifically you will: Design and develop modular, well-documented SDKs and component libraries that serve both internal engineering teams

About The Sales Team MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. The Role As a Senior Enterprise Account Executive Public Sector you will play a pivotal role in driving the growth and success of MongoDB. You will be responsible for identifying and pursuing new business opportunities, cultivating relationships with key stakeholders, and ensuring the successful adoption of our solutions. What You’ll Be Doing Prospect into CTOs, Engineering/IT leaders, and technical end users Identify net-new customers through outbound prospecting Manage the full sales cycle for all MongoDB Products & Services Develop and execute a strategic territory plan to achieve revenue targets Build a sales pipeline in Salesforce and Clari while maximizing prospecting tools such as Sales Navigator, ZoomInfo, Sendoso, and Outreach Collaborate with the sales ecosystem to drive sales initiatives and partnerships What You’ll Bring To The Role 5+ years of full-cycle sales experience, with an emphasis on working with customers in Public Sector Demonstrated success with cold calling and creative pipeline generation strategies A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Fluent in English Things We Love Passionate about growing your career in the largest market in software (database) Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Professional Services Engineer at GitLab, you'll work directly with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You'll lead engagements from single-node Omnibus installs to large reference architectures built with infrastructure as code (IaC) and configuration as code. You'll also guide migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. In this role, you'll work closely with customers and Git

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Enablement team is at the core of expanding Auth0's capabilities for B2B customers, enabling seamless and automated user lifecycle management at a massive scale. We build and own the critical features that enterprises rely on to connect their identity sources to Auth0, including Enterprise APIs and our powerful self-service capabilities . Our work is highly impactful, helping customers automate the creation, updating, and deactivation of users. This is a cornerstone for B2B SaaS applications that need to efficiently manage access for their own customers and partners. We work with NodeJS , TypeScript , PostgreSQL , MongoDB , and React to build these highly available and scalable services. What you’ll be doing: Collaborate with engineers both inside and outside the team to design and deliver powerful new APIs and features for our B2B Customers. Drive technical improvements to our codebase and architecture, ensuring our systems are highly reliable, maintainable, and scalable. Mentor and coach other engineers on sound engineering practices and testing. Wor

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a senior software engineer on the Cell Platform team at Roblox, you will build systems that Roblox engineers use to create and deploy resources onto Kubernetes. Our engineers deploy their services in a complex, hybrid, multiple-cluster, K8s environment. The Cell Platform manages this complexity for our users, with tools, APIs, K8s controllers, and UX, simplifying infrastructure for our internal customers. You Have: A desire to work on critical, large-scale distributed systems An appreciation of observability and instrumentation and tooling to make your life easier 3+ years of experience as software engineer Bachelor's degree in Computer Science or an equivalent field You will: Build our Roblox-wide control plane using Kubernetes primitives (and plenty of custom resources) Work on the interface of the few hundred person infrastructure organization to the thousands of Roblox engineers Write and review high quality code and tests (largely Golang) Work on a team that cares about inclusivity and shipping For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related

As a Platform Security Engineer you will partner with different stakeholders across the organization to secure our infrastructure and application components of the Datadog platform. As part of the Platform Security organization we secure the building blocks of Datadog’s applications and infrastructure. We do this by building solutions solving systemic risks making the secure path easier and the insecure path harder. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Solve our most challenging cloud infrastructure security & application security problems starting with our core building blocks and golden paths. Enable our engineers to build and ship secure solutions quickly. Build and extend Datadog’s Platform Security solutions. Leverage and influence the direction of Datadog’s products to secure our infrastructure, and provide internal feedback that enables our teams to improve the products for ourselves and our customers. Who You Are: You have a BS/MS/PhD in a Computer Science, Engineering or related scientific field or equivalent professional experience. You don’t want to just provide security recommendations, you want to help implement solutions to solve systemic issues. Passionate about advocating for and implementing solutions to complex security problems, at-scale, in a large multi-cloud self-managed Kubernetes environment. Proven experience in securing enterprise SaaS applications including securing the underlying authentication flows, authorization patterns, and input validation at API boundaries. Demonstrated experience in securing the deployment & management mechanisms for software and infrastructure changes. Familiarity with common security frameworks such as OWASP, MITRE ATT&CK, PAST

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Here is the updated summary for the Okta Device Access (ODA) and Okta Verify (OV) space, adapted to match the collaborative, ownership-focused, and candidate-centric tone of your PAM example: In this role, you will work as a trusted cross-functional partner on our Okta Device Access (ODA) and Okta Verify (OV) products, and have the opportunity to influence product and design decisions through your work. You will own the UX roadmap for ODA and OV, working closely with your design, product, and engineering partners to ensure that your work is aligned to the highest priority needs of the endpoint identity area, informing both long and near-term decisions. You’ll provide mentorship and coaching to more junior team members, helping raise the quality bar and impact of the team. ODA and OV’s goal is to develop products that enable Okta customers to secure their workforce right from physical device bootup, providing frictionless, phishing-resistant, and passwordless authentication. In this role, you’ll get to: Grow and develop a research practice aimed at understanding the needs of the OPA and OV teams, collaborate with stakeholders to craft research questions and execute research Scope, prioritize, organize, and manage research initiatives across these teams. Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately. Facilitate cross-dis