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Senior Manager It Operations Jobs

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DU
DoorDash USA
📍 Austin• $170K – $250K/yr
9 days ago

About the Team The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. Dasher Financial is our bet that the financial system serving gig workers should be built by the platform they already work on. From instant access to earnings, to bill pay and savings, to credit-building tools, our goal is to become the financial home for Dashers. Our banking product serves 2M+ monthly active Dashers, and the business has more than doubled in the past year. About the Role We're looking for a Senior Manager to run our banking business, and to grow into the GM of it. This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. But the business is also early enough that the decisions you make will help determine what this becomes. The first twelve months are about making the business stronger on every axis at once: growing the user base and the revenue levers that already work, taking down the cost to serve, and pulling more of the banking operation under our own control. These three pull against each other, and deciding how to trade them off against the P&L is the job. You'll also be the face of this business outside the company. Our processor, program manager, and sponsor bank determine what we can build, how fast, and at what cost. You'll own those relationships, hold partners to what they committed to, and sit at the table when we negotiate the next set of terms. This is a commercial role as much as an operational one. And you'll lead the team that runs it, hiring and developing operators who own their surfaces while staying hands-on yourself. At this stage the person running the business is still personally in the data, in the partner rooms, and in the details of how the machine actually works. You will: Own the P&L - user growth, revenue per user, and cost to serve Build the operating model for a regulated financial produ

Excellogisticsrecruitment
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ABOUT THE TEAM The Systems Engineering team in Rubrik's Developer Platform organization owns the reliability of Rubrik Cloud Data Management (CDM) and RSC-P products. Our customers trust Rubrik to recover their data on the worst day of their year. We make sure the software holds up under that pressure, at scale, over months of continuous operation, and in the face of failure. We build the infrastructure and pipelines that let product teams validate stress, scale, longevity and resilience, and we own the call on whether a release is reliable enough to ship. We work with component teams, product management and release managers to build reliability early, rather than inspect for it at the end. What we own Release reliability certification. We own the reliability decision behind every CDM and RSC-P release, based on evidence from the platforms and pipelines we build. Stress, scale and chaos platforms. We build the infrastructure and pipelines for these validations, and give product teams self-service tools so they can validate their own work without waiting on us. Extreme-scale simulation. We build simulators that reproduce very large customer environments cost-efficiently. Long-running, customer-like environments. We operate and evolve clusters that run for months and mirror real customer deployments, so we find longevity problems before customers do. AI-driven triage and reliability. We build triage agents that investigate bugs, incidents and alerts, and we apply AI across our own workflows to speed up detection, diagnosis and certification. WHAT YOU'LL DO As Senior Manager of Systems Engineering, you will own how Rubrik proves its products are reliable before customers depend on them. Own release reliability. Be accountable for the reliability call behind every CDM release, and make ship-or-hold decisions with release managers and component leaders. Drive the qualification roadmap. Set one roadmap for release workflows and fast build qualification, improving both qua

aiauditing
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D
20 days ago

This role will lead recruiting teams to drive hiring strategies and to partner and plan with HR teams and leaders. As an action-oriented strategic partner to business stakeholders, this role will carry the recruiting subject matter expertise for the global orgs, and will build, scale, and structure the recruiting teams for success and future growth. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Hire and develop high performing teams, while establishing and executing objectives, and leading teams to reach quarterly hiring goals and OKR’s Coach teams to prioritize creating diverse talent pipelines, while fostering high touch relationships with active and passive candidates Work across strategic or leadership level roles when needed Stay on top of the latest recruiting strategies and market movements, while facilitating training sessions with recruiters and leaders as it pertains to sourcing, interviewing, profile identification, process workflow, etc. Contribute to growing IC’s, in-team leaders, as well as other leaders throughout the organization through coaching, mentoring, and setting the bar for organizational and principled leadership Use funnel metrics which impact the business to drive actions and change management to address resource and operational challenges, while ensuring the recruiting process is fast, efficient, and human at all stages Who You Are: Experienced in 8+ years of full-lifecycle recruiting with 4+ years leading recruiting teams An experienced people manager who has managed mid-sized teams and seeks out opportunities to mentor and develop others in their careers. Excellent cross-team collaboration and stakeholder management Superior at selling value proposition, negotiating and closing gre

Here’s a summary of the role: In this role, you will shape the future of governance, risk, and compliance by leading engineering teams to build the next generation of GRC products that turn compliance from a reactive obligation into a strategic engine for resilience, innovation, and value creation. You will use your technical leadership to drive technical strategy for AI-first, data-driven, and integrated GRC platforms that predict risks, orchestrate intelligent workflows, and provide real-time visibility across cyber, ESG, and operational domains. Drawing on your passion for leveraging AI and automation tools, you will partner closely with product and risk leaders to design agentic and generative AI capabilities that make complex regulatory landscapes manageable and keep organizations both compliant and resilient in a rapidly changing world. At the same time, you’ll be coaching engineers to grow as architects, innovators, and owners - creating a culture where modern engineering practices, ethical governance, and human-centered decision-making are at the heart of every solution you deliver. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Lead and grow multiple agile engineering teams, fostering collaboration, accountability, and an inclusive, high-performing culture. Define and own the technical roadmap with stakeholders, ensuring timely delivery of scalable, maintainable solutions. Champion responsible use of AI and automation, integrating models, APIs, and AI-assisted tools to boost efficiency and product capabilities. Align technical strategy with business goals, representing engineering in cross-functional initiatives and promoting a transparent, impact-driven culture. Mentor and coach engineers at all levels, driving continuous learning, feedback, and career development. These are the essentials you’ll need to get an interview: 12+ years of total softw

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Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Role Responsibilities & Tasks: Develop and Implement Strategic Business Improvement Plan Support Leaders to work with direct and cross-functional teams to plan global strategic direction of supply assurance for Assembly and Test manufacturing sites Accountable for Supply Assurance metrics. Advocate for and attain targets related to Supply Assurance metrics, encompassing DSL (Demand Service Level), SSA (Safety Stock Attainment), WOS (Weeks of Supply), OTD (On time Delivery), and Buy Rule Governance. Accountable for site Operational execution and inventory metrics, including DIO (Days of Inventory Owned), Excess & Obsolescence/Scrap Rate, and Slow Moving. Assist in formulating a global supply plan, implement improvement strategies, and address supply and supplier capacity challenges and customer issues. Build consensus on strategic plan and refine (as required) Provide insights and drive on procurement initiatives (AI first) and productivity improvement. </spa

artificial intelligenceaisupply chain
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We’re looking for a Senior Manager of Enterprise Customer Success to manage, recruit, onboard and train a team of Enterprise Customer Success Managers. Your team is responsible for proactively driving adoption across our existing customer base through on-boarding and customer education. The team advocates for the customer internally and focuses on a positive customer experience. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. Check out some of our customer stories here . At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: As a Senior Manager, Enterprise Customer Success (Japan), you will lead a high‑performing team of Enterprise Customer Success Managers responsible for driving strategic value, adoption, and expansion across Datadog’s largest customers in Japan. You will combine strong people leadership, deep enterprise customer success expertise, and nuanced understanding of the Japanese market to build long‑term partnerships with C‑level stakeholders and accelerate Datadog’s growth in the region. Lead, grow, and develop a team of Enterprise Customer Success Managers supporting Datadog’s strategic and global accounts in Japan, including recruiting, onboarding, performance management, and ongoing coaching. Define and operationalize a repeatable customer success motion tailored to the Japanese enterprise market, ensuring proactive adoption, value realization, and renewal across complex, multi‑product deployments. Guide your team in building trusted advisor relationships with senior and executive stakeholders (CIO, CTO, Heads of Infrastructure/DevOps, Security leaders) at Fortune 1000 companies and leading Japanese enterprises, aligning Datadog to their business and technology priorities. Oversee the

aigorust
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Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. At Appian, we’re passionate about technology—we love making it, and we love using it. Joining Appian Engineering offers you the opportunity to learn in an environment that prizes cross-functional collaboration and is deeply committed to your professional growth. We aim to revolutionize the way people work by building a platform so intuitive that our customers can truly thrive. In the Senior Manager of Software Development role, you will provide technical leadership for a specific product area while directly driving the professional development of the engineers on your team. Key Responsibilities: The ideal candidate will manage development teams, oversee architecture decisions, and ensure scalable, high-quality delivery aligned with business objectives. This leader is expected to guide software engineers through solving ambiguous and complex problems. They will champion an AI-first approach and bring deep experience in migrating and modernizing legacy applications using cloud-native, modular architectures and emerging technologies. We are looking for someone with an established background in delivering highly scalable systems and a strong operational track record while working across multiple teams. This role provides the autonomy and ownership needed to innovate and solve the industry's most difficult problems. Leadership & Team Management Passion for mentoring and developing engineering talent: Lead and mentor a team of developers, architects, and analysts. Set very high standards for the team and in hiring talent. Manage end-to-end

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B
Block
📍 Washington D.C, United States• $163.6K – $245.4K/yr
4mo ago

Block is one company built from many blocks, all united by the same purpose: economic empowerment. We build technology that increases access and independence for sellers, individuals, and artists around the world. Working at Block means working on and across our brands—Square, Cash App, Afterpay, TIDAL, Spiral, and Proto— in roles that connect, enable, and push all of them forward faster. We’re remote-first by design and operate with intelligence at the center of everything we do. At Block, you'll be challenged by some of the brightest, most creative minds in the industry and have the tools and autonomy to do the most meaningful work of your career. The Role Our Strategic Finance team improves financial and operational decision-making across Square. Our team's core value is trust - we build it by making what is complex simple, and we do it with analysis that is accurate and easy-to-understand. Partners appreciate our insight and trust us to help solve difficult problems. We believe good ideas can come from anywhere, and we'll rely on you to work with others, form intelligent opinions, and present your thoughts to decision-makers and company executives. Reporting to the Director of Strategic Finance for Sales, Account Management and International this role will support our Internal Sales functions, which guide our largest sellers' journeys onto Square. You Will Serve as a strategic advisor and finance partner to Sales leadership, providing data-driven insights and guidance to inform high-impact business decisions. Own and evolve financial operating models that deliver deep visibility into go-to-market (GTM) investments, team productivity, and ROI, enabling smarter resourcing and investment choices. Drive GTM efficiency and scalability by partnering with cross-functional leaders to identify emerging trends, key performance indicators, and actionable levers for growth. Lead high-impact, ad-hoc strategic analyses that support rapid decision-making and unlock value

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S
Snowflake
📍 Bellevue• Full-time• Remote• $264K – $379.5K/yr
16 days ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a rock star leader for our ES AI team. This team plays a crucial part in transforming how the Snowflake product is developed, evaluated and supported. The job is no less than building the ecosystem that powers our AI-pilled engineers and our agentic organizations and reinvents the SDLC for Snowflake. As the manager for this growing team, you will lead the group of engineers working to reinvent how code is written, reviewed and runs in production to usher scale and velocity for the AI era. With context as the new source code, you will make it possible for every engineer at Snowflake to deliver through intent and direction. In this role, you will: Lead, coach, and grow the while creating a high-energy, cohesive environment with strong planning, ownership, and career development. Deliver the vision and roadmap for transforming the SDLC for all Snowflake engineers. Drive measurable improvements in code review latency, ensure Snowflake developers can use the latest harnesses and models, and create the golden paths that agentic codebases are built upon. Act as an agent of clarity in a space that is moving fast, making high quality decisions quickly by keeping up with the latest developments in the industry. Own operational excellence for the area, including on-call

REMOTEai
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Z
Zocdoc
📍 New York• Remote• $159K – $215K/yr
22 days ago

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your impact on our mission Our revenue and customer-facing teams are the backbone of our growth and the face of our brand. As the Senior Manager, GTM Recruiting, you will play a pivotal role in leading talent acquisition for our Sales, Customer Experience, and supporting operational functions (including RevOps, Account Management, and Enablement). You will act as a strategic advisor and thought partner to our C-Suite and senior revenue leaders, helping translate high-level business goals into precise workforce plans, headcount forecasts, and proactive talent pipelines. In this role, you will lead, mentor, and elevate a team of engaged recruiters, creating a supportive and high-performing culture. By setting and defending an exceptional talent bar, you ensure every new hire directly contributes to revenue growth and an outstanding customer experience. You’ll enjoy this role if you are… A Strategic Executive Partner: You view recruiting as a core business function. You enjoy sitting down with leaders to challenge assumptions, guide talent strategy, an

REMOTEaifinancerecruitment
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Q
Qualia
📍 Ca Or Austin• $165K – $195K/yr
29 days ago

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Qualia's platform sits at the center of the money movement and recordkeeping that closes a real estate transaction. Our customers, their regulators, underwriters, and auditors need durable assurance that the controls behind that platform work. Building and running that assurance function is the job. As Senior Manager, Internal Controls, you will own Qualia’s SOC 1 program end to end, from readiness through a recurring examination, and run the internal audit and control testing that supports our SOC 2 program. Today much of our SOC readiness work is supported by outside consultants; a core goal of this role is to bring that capability in-house and become the internal owner of it. Over time, the mandate expands: as Qualia scales, this role grows into the foundation of a broader internal audit function covering financial, operational, and compliance risk across the company. This is a high-visibility individual contributor role reporting to the VP of Finance, with regular exposure to the executive team, external auditors, and customer teams. RESPONSIBILITIES Own the SOC 1 program end to end: Drive Qualia’s SOC 1 readiness and examination lifecycle including control design, process narratives, risk and control matrices, evidence collection, gap remediation, and management of the external audit across our suite of products. Run internal audit for SOC 2: Plan and execute intern

aiaccountingfinance
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G
Gilead
📍 California• $157.6K – $203.9K/yr
1mo ago

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is seeking a collaborative, hands-on leader to shape and deliver the ERP capabilities for a new, next-generation bulk drug substance manufacturing facility at our Foster City site. As the site’s SAP business lead, you will translate operational needs into integrated processes across production, procurement, quality, and warehousing. Working closely with site stakeholders and the IT implementation team, you will define requirements, guide implementation, and connect SAP with other digital platforms to help create a compliant, paperless manufacturing environment. R

SAPlogisticsprocurement
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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a rock star leader for our AI DevEx team. This team plays a crucial part in transforming how the Snowflake product is developed, evaluated and supported. The job is no less than building the ecosystem that powers our AI-pilled engineers and our agentic organizations and reinvents the SDLC for Snowflake. As the manager for this growing team, you will lead the group of engineers working to reinvent how code is written, reviewed and runs in production to usher scale and velocity for the AI era. With context as the new source code, you will make it possible for every engineer at Snowflake to deliver through intent and direction. In this role, you will: Lead, coach, and grow the ES AI DevEx team while creating a high-energy, cohesive environment with strong planning, ownership, and career development. Deliver the vision and roadmap for transforming the SDLC for all Snowflake engineers. Drive measurable improvements in code review latency, ensure Snowflake developers can use the latest harnesses and models, and create the golden paths that agentic codebases are built upon. Act as an agent of clarity in a space that is moving fast, making high quality decisions quickly by keeping up with the latest developments in the industry. Own operational excellence for the area

REMOTEai
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Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Provide L2 support in incident, request, change and problem management related to database operations. Provide operational support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure critical metrics, such as breach case target, MTTR and first level resolution target is met. Install and upgrade database systems, apply patches and implement changes when required. Diagnose and resolve database errors ensuring high availability of database systems. Manage databases access, backups and ensure compliance to database and security standards. Monitor database performance proactively and perform analysis of cases to prevent recurring issues. Review and improve database monitoring when required. Develop processes and operation procedures. Build and manage database reports, visualizations, and dashboards related database operations. Leverage AI and agentic solutions to automate operational workflows, enhance service reliability, and improve IT operations efficiency. Requirements: Bachelor’s, Master’s degree or equivalent experience Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Good understanding and hands-on experience in the following areas will be advantageous: Microsoft SQL Server, Oracle Database, Linux and Windows operation sy

pythonjavasql
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O
2mo ago

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the role OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable. You will lead a team that owns the relationship with these key liquidity providers in variousmarkets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving. What you'll do Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention Lead and grow a team of account managers, setting direction and raising the operating bar. Manage the liquidity-provider programme, tiering frameworks, account management and retention\ Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions. Contribute to user quality

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