Senior Manager Process Excellence Jobs

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We’re looking for a Senior Staff Machine Learning Engineer to lead Reddit’s next-generation user understanding initiative: building a unified, high-fidelity representation of each user that powers personalization across the platform. This role requires deep expertise in mainstream ML user modeling approaches (e.g., large-scale embeddings, user interest modeling, affinities, behavioral signals) and the ability to reimagine these systems in the GenAI era—leveraging LLMs and foundation models to unlock step-change improvements in fidelity, adaptability, and expressiveness. You will set the technical direction for this space, leading the design and implementation of Reddit’s core user representation layer—spanning embeddings, interest modeling, and key user attributes. You’ll ensure this foundation is scalable, reliable, and widely adopted across Feeds, Search, Notifications, and Ads, partnering closely with product, infrastructure, and downstream ML teams to drive measurable impact. This is a high-impact role. The systems you build will shape how hundreds of millions of people experience Reddit every day—what they see, what they discover, and the communities they connect with. Your work will directly advance personalization and relevance at global scale, strengthening Reddit as a platform for meaningful connection and belonging. What you'll do: Design User Understanding Strategy: Define a unified user understanding framework and strategy: how users are represented (embeddings, tags, attributes, LLM-based user profile), how

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Austin, Dallas or Houston TX Senior Customer Engineer SLED *This is a work-from-home 100% remote role, but you should reside in Texas." What you’ll do as a Senior Customer Engineer SLED About the Role At Cloudflare , we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales, we are evolving how we partner with our customers. The Customer Engineer (CE) represents th

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You are passionate about strategizing with customers on their HR challenges and care deeply about the customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive team improvements. You are comfortable speaking directly with customers about challenging situations, and do so with empathy and ingenuity. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. As a Senior HR Consultant, you will serve customers directly to meet their HR goals and support our HR Consulting strategy. You will develop proactive, educational initiatives and improve Justworks’ HR tools, content, and experiences, in concert with stakeholders across the Customer Success Organization, Revenue Operations, Legal, Marketing, Sales, and Product teams. You will serve as a team leader, lending your expertise and mentorship to new hires and less senior team members. Your Success Profile What You Will Work On Provide strategic HR g

Datadog’s Chaos Engineering team builds systems that surface reliability weaknesses before they become outages. As a Senior Software Engineer, you will initially focus on zonal resilience, building automation that helps services safely evacuate and recover from zonal failures, while also contributing to fault injection, incident replay, gameday orchestration, and reliability tooling. You will work across engineering teams to design systems that safely exercise production failure modes and turn findings into verified remediation. You will also help advance the use of AI and automation to identify, test, and close resilience gaps as Datadog’s software and infrastructure evolve. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build zonal-resilience automation that coordinates safe workload evacuations, switchovers, and recovery in partnership with the teams that own affected services. Design and build fault-injection systems for production environments, including infrastructure- and application-level testing, incident replay, and controlled resilience experiments. Develop safeguards such as blast-radius controls, kill switches, validation mechanisms, and rollback paths that keep production experiments contained and reversible. Build agents and automation that help propose failure scenarios, triage experiment results, and connect reliability findings to tracked remediation and verification. Lead gamedays from hypothesis and scenario design through execution, documented findings, remediation tracking, and validation of completed fixes. Design and implement reliable distributed systems, including gRPC services, Kubernetes controllers, and shared platform components, while contributing to technical design and mentoring other engineers. Who You Are: You have str

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. About this role Our website is one of the most important ways people discover what we offer, understand our value, and decide whether to talk to Sales or start a trial. The Web Growth team owns its roadmap and continuously improves the journey from first impression through to lead capture, demo engagement, signup, and trial start. You’ll treat the website like a product: understand user intent, find confusion and friction, form strong hypotheses, test them with users and data, and turn what you learn into better experiences. You’ll be just as comfortable shaping the problem and influencing the roadmap as you are designing the final interaction, prototype, or page. What you’ll be doing Experimentation: Designing and iterating on experiments across landing pages, pricing, signup, and conversion flows to improve engagement, co

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Team We exist to improve Marketing leaders’ understanding and decision-making on how to profitably grow the business. Our North Star is to increase pipeline generation by measuring key marketing and financial metrics, inferring actionable insights, catalyzing strategic investment decisions and accelerating operational efficiency across Marketing and Finance. Our team operates at the intersection of strategy, finance, and marketing execution - partnering closely with Growth Marketing, Brand & Creative, Strategic Events, Product Marketing and leadership to ensure that marketing investments are efficient, effective and aligned to Snowflake’s growth priorities. About the Role As a strategic finance partner to Snowflake’s Growth Marketing organization, you will own planning, forecasting and performance analyses across a global portfolio of marketing programs, campaigns, and events, and help leaders decide where to invest to drive pipeline and consumption growth. We are looking for a rigorous and driven senior analyst who can work autonomously, bring structure to ambiguous business questions, and influence decisions with clear financial recommendations. You will build trusted relationships with senior marketing leaders, influence decisions with clear financial insig

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team Celonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers. The Role As a Senior/ Lead AI Deployment Engineer, you are the backbone of Celonis delivery. You lead the hands-on implementation of Celonis solutions for enterprise customers, combining platform expertise with AI-augmented workflows to deliver high-quality outcomes, fast. You use Celonis’s AI deployment tools as

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team Celonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with strong platform expertise and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers. The Role As a Senior/ Lead Deployment Engineer, you are the hands-on owner of Celonis delivery for your customers. You run the engagement end to end —understanding the business challenge, designing and building the solution on the platform, driving its adoption, and quantifying the value it delivers. What se

Responsibilities: Act as Escalation Point of Contact: Serve as the primary Level 3 escalation point for resolving complex network infrastructure, routing, and security configuration issues across both on-premise Data Centers and AWS environments. Maintain Multi-Vendor Security & Perimeter Solutions: Responsible for the configuration, maintenance, and optimization of FortiGate Firewalls (On-Prem & AWS), Cisco ASA Firewalls, and Akamai WAF / Anti-DDoS solutions protecting core endpoints. Manage Core Network & Infrastructure Services: Identify and resolve network issues, bottlenecks, and vulnerabilities across Arista core/access switches, Cisco routers, F5 Load Balancers (LTM/GTM), and Infoblox (DNS/DHCP). Develop & Maintain Architecture Documentation: Develop and maintain comprehensive documentation on network topology, hybrid cloud designs, system security configurations, and operational SOPs. Bridge Infrastructure and DevOps (IaC): Bridge the gap between development and operations by embracing "Infrastructure as Code" (IaC) in close collaboration with DevOps teams to automate network deployments and security workflows. Integrate AI & Network Task Automation: Research and leverage automation/AI tools (e.g., Tines, n8n, Dify) for Security Orchestration or network task automation to improve operational efficiency. Provide Support During Non-Office Hours: Provide non-office hour escalation support whenever needed during major live cutovers or critical network emergencies. Requirements: Relevant education in Computer Science, Information Systems, or a related technical discipline, or equivalent practical experience. Hands-on experience operating and troubleshooting production networks across on-premises data centers and AWS environm

Joining Capco means becoming part of an innovative and dynamic consultancy firm, committed to fostering an inclusive environment where you are encouraged to #BeYourselfAtWork. We embrace individuality as a key factor in promoting diversity and inclusion, values that sit at the core of our success. We aim to attract a wide variety of talented professionals with different skills and experiences. If you require any adjustments to support your application process, please feel free to inform us at any stage. ABOUT CAPCO Capco is a global technology and business consultancy that is passionate about supporting clients in the financial services sector to grow and succeed in today's ever-changing world. We are: Experts in banking, capital markets, payments and asset and wealth management. Trusted advisors in core banking, securities and wealth management transformation, regulatory change, risk management and technology modernization. A company dedicated to continuous development and excited to welcome top talent to help us drive innovation and deliver lasting results. A business built on agility, collaboration, and entrepreneurial spirit. THE ROLE We are looking for an experienced Senior Business Analyst to help shape the strategic transformation of our Financial Crime Compliance (FCC) and Market Conduct & Trade Surveillance (MCTS) capabilities within Legal & Compliance. Working at the intersection of compliance, business, technology, architecture and data, you will shape strategic target states, assess current capabilities and translate business and control objectives into prioritised transformation roadmaps and actionable requirements. You will facilitate complex cross-functional decisions and provide clear recommendations to senior management. You will act as the senior business-analysis and transformation lead for selected FCC and MCTS initiatives, shaping target states and roadmaps while working in close partnership with Compliance, Technology, Architectu

Here's a summary of the role: Love solving complex integration challenges and building seamless connections between enterprise systems? As a Senior BSA - Integration & Business Applications Engineer at Diligent, you will design, build, maintain, and support scalable integration solutions connecting cloud and on-premises applications across the business. You will work with Boomi, Workato, AWS, APIs, and enterprise applications to automate business processes, improve data quality, and enable AI-driven innovation. You will collaborate with teams across Finance, Sales, People, Product, Engineering, Customer Success, and other functions to understand business needs and deliver secure, reliable, and supportable solutions. The role also includes structured Tier 1 support for Atlassian applications, including Jira, Jira Service Management, and Confluence, helping users resolve common issues, identifying recurring problems, and improving the operational experience of the platforms you support. Here's a breakdown of what you'll do (not all of it, just the important stuff): Design, develop, deploy, and support enterprise integration solutions using Boomi, Workato, AWS, APIs, webhooks, and related technologies. Build secure, scalable APIs, data transformations, integration workflows, and transaction processes across platforms including Salesforce, NetSuite, Jira, Jira Service Management, Confluence, analytics platforms, and AWS-based applications. Apply integration patterns such as API-led integration, scheduled workflows, event-driven processing, file-based exchange, and transaction orchestration. Perform data mapping, validation, reconciliation, error handling, testing, monitoring, and post-release validation to ensure reliable and accurate data flows. Troubleshoot production integrations, diagnose root causes, optimize performance, participate in incident and problem management, and maintain runbooks and operational documentation. Provide structured Tier 1 support for Ji

Location: Frankfurt, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Gestalte mit uns die digitale und operationale Resilienz von Finanzinstituten – von DORA und IKT-Risikomanagement bis hin zu Third Party Risk und Operational Resilience. Die Rolle Als (Senior) Consultant* – Operational & Cyber Resilience unterstützt Du unsere Kundinnen und Kunden aus der Finanzindustrie bei der Umsetzung regulatorischer Anforderungen, insbesondere rund um den Digital Operational Resilience Act (DORA) und den einschlägigen EBA Guidelines. Du arbeitest an der Schnittstelle von Regulatorik, IKT-Risikomanagement, Operational Resilience und IT Governance und begleitest unsere Kunden von der Analyse bestehender Strukturen bis zur nachhaltigen Umsetzung. Dabei beschäftigst Du Dich unter anderem mit IKT-Kontrollframeworks, Incident Management, Third Party Risk Management sowie Auslagerungsmanagement. Du nutzt zudem freigegebene AI-Tools, Automatisierung und AI-enabled Workflows dort, wo sie Analysen, Qualität und Produktivität sinnvoll verbessern – stets unter Berücksichtigung menschlicher Beurteilung, angemessener Kontrollen und Responsible-AI-Vorgaben. Deine Aufgaben Berate Finanzinstitute bei der Umsetzung und Weiterentwicklung von DORA-Anforderungen sowie beim Aufbau einer nachhaltigen Digital Operational Resilience. Analysiere und optimiere IKT-/IT-Risikomanagement, IT Governance sowie IKT-/IT-Kontrollframeworks und unterstütze bei der Entwicklung geeigneter Governance- und Kontrollstrukturen. Unterstütze bei Third Party Risk Management, ICT Third Party Risk, IT Supplier Risk und Auslagerungsmanagement – von Risikoanalysen bis zur Implementierung belastbarer Steuerungsprozesse. Begleite unsere Kunden bei ICT Incident Management und Major ICT Incidents , einschließlich der Weiterentwicklung relevanter Prozesse, Kontrollen und regulator

Location: Frankfurt, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Gestalte mit uns die digitale und operationale Resilienz von Finanzinstituten – von DORA und IKT-Risikomanagement bis hin zu Third Party Risk und Operational Resilience. Die Rolle Als (Senior) Consultant* – Operational & Cyber Resilience unterstützt Du unsere Kundinnen und Kunden aus der Finanzindustrie bei der Umsetzung regulatorischer Anforderungen, insbesondere rund um den Digital Operational Resilience Act (DORA) und den einschlägigen EBA Guidelines. Du arbeitest an der Schnittstelle von Regulatorik, IKT-Risikomanagement, Operational Resilience und IT Governance und begleitest unsere Kunden von der Analyse bestehender Strukturen bis zur nachhaltigen Umsetzung. Dabei beschäftigst Du Dich unter anderem mit IKT-Kontrollframeworks, Incident Management, Third Party Risk Management sowie Auslagerungsmanagement. Du nutzt zudem freigegebene AI-Tools, Automatisierung und AI-enabled Workflows dort, wo sie Analysen, Qualität und Produktivität sinnvoll verbessern – stets unter Berücksichtigung menschlicher Beurteilung, angemessener Kontrollen und Responsible-AI-Vorgaben. Deine Aufgaben Berate Finanzinstitute bei der Umsetzung und Weiterentwicklung von DORA-Anforderungen sowie beim Aufbau einer nachhaltigen Digital Operational Resilience. Analysiere und optimiere IKT-/IT-Risikomanagement, IT Governance sowie IKT-/IT-Kontrollframeworks und unterstütze bei der Entwicklung geeigneter Governance- und Kontrollstrukturen. Unterstütze bei Third Party Risk Management, ICT Third Party Risk, IT Supplier Risk und Auslagerungsmanagement – von Risikoanalysen bis zur Implementierung belastbarer Steuerungsprozesse. Begleite unsere Kunden bei ICT Incident Management und Major ICT Incidents , einschließlich der Weiterentwicklung relevanter Prozesse, Kontrollen und regulatorischer

Location: Frankfurt, Düsseldorf, Berlin, München (Hybrid) | Practice Area: Finance, Risk, Regulatory & Financial Crime | Type: Permanent Gestalte mit uns die digitale und operationale Resilienz von Finanzinstituten – von DORA und IKT-Risikomanagement bis hin zu Third Party Risk und Operational Resilience. Die Rolle Als (Senior) Consultant* – Operational & Cyber Resilience unterstützt Du unsere Kundinnen und Kunden aus der Finanzindustrie bei der Umsetzung regulatorischer Anforderungen, insbesondere rund um den Digital Operational Resilience Act (DORA) und den einschlägigen EBA Guidelines. Du arbeitest an der Schnittstelle von Regulatorik, IKT-Risikomanagement, Operational Resilience und IT Governance und begleitest unsere Kunden von der Analyse bestehender Strukturen bis zur nachhaltigen Umsetzung. Dabei beschäftigst Du Dich unter anderem mit IKT-Kontrollframeworks, Incident Management, Third Party Risk Management sowie Auslagerungsmanagement. Du nutzt zudem freigegebene AI-Tools, Automatisierung und AI-enabled Workflows dort, wo sie Analysen, Qualität und Produktivität sinnvoll verbessern – stets unter Berücksichtigung menschlicher Beurteilung, angemessener Kontrollen und Responsible-AI-Vorgaben. Deine Aufgaben Berate Finanzinstitute bei der Umsetzung und Weiterentwicklung von DORA-Anforderungen sowie beim Aufbau einer nachhaltigen Digital Operational Resilience. Analysiere und optimiere IKT-/IT-Risikomanagement, IT Governance sowie IKT-/IT-Kontrollframeworks und unterstütze bei der Entwicklung geeigneter Governance- und Kontrollstrukturen. Unterstütze bei Third Party Risk Management, ICT Third Party Risk, IT Supplier Risk und Auslagerungsmanagement – von Risikoanalysen bis zur Implementierung belastbarer Steuerungsprozesse. Begleite unsere Kunden bei ICT Incident Management und Major ICT Incidents , einschließlich der Weiterentwicklung relevanter Prozesse, Kontrollen und regulatorischer

Here’s a summary of the role: Are you a Technical Writer or Content Engineer who enjoys working at the intersection of documentation, technology, automation, and AI? In this role, you’ll shape how complex SaaS product knowledge is created, structured, published, and consumed by both people and AI systems. You’ll own documentation strategy across key product areas while working closely with Product, Engineering, Design, Support, Customer Success, and other teams. You’ll bring experience in technical writing, docs-as-code, content architecture, structured authoring, CI/CD, content automation, LLMs, RAG, and AI-assisted workflows to build documentation that is accurate, discoverable, reusable, and ready for the next generation of AI-powered experiences. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Lead documentation strategy and execution across assigned SaaS product areas, ensuring content is clear, accurate, consistent, and customer-focused. Define and improve information architecture, content models, structured content, and documentation standards to make knowledge scalable and reusable. Build and maintain AI-ready content, including agent instructions, prompt libraries, reusable skills, and workflows that help AI systems find and use product knowledge effectively. Partner with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle. Build and improve automated documentation workflows covering content testing, validation, publishing, deployment, and quality assurance. Use customer feedback, analytics, and content performance data to continuously improve documentation quality, findability, freshness, and overall customer experience. These are the essentials you’ll need to get an interview: 7–10 years’ experience in technical writing, content engineering, or product documentation, ideally within a complex software/SaaS environ