Senior Operations Analyst Jobs

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role We are looking for a hands-on Senior Tax Analyst to join our tax department and take ownership of day-to-day tax operations across both income tax and indirect tax functions. This is a high-visibility, high-impact role where you will work directly with the Senior Director of Tax, leadership and manage internal relationships across teams and with outside advisors. The ideal candidate is someone who thrives in a lean environment, takes initiative, and can operate independently across a bro

About the Team Product Management in Meesho closely resembles our rapacious growth. Because we obsess over understanding customer behaviour, we’ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of ‘product’ for our unique customers - ones that have barely shopped online, but are now able to because of Meesho. Fun fact: Nearly 5% of India’s households shop with us. 😉 As a Group Product Manager in our team, you will collaborate with Developers, Product Managers, Designers, Data Scientists, and Engineers. We are driven by a ‘user-first’ mindset. We have a strong bias for action. Above all, our PMs are driven by impact, not features. We drive ‘problem discovery’ & delivery - not only obsess over “what to build”, but execute with rigour to create impact. But there’s more – we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us! About the Role We are looking for the right person to lead our talented bunch of Product Managers, Senior Product Managers and Product Analysts. As our Group Product Manager, you will further act as a cross-functional leader. You will influence senior stakeholders across teams such as Engineering, Design, Category Management, Marketing, Operations, and Finance to bring a new product to life. What will you do Define a compelling product vision and strategy for your Org, and influence other functional leaders/teams Adopt a structured approach to identify what problems need to be solved first and break them down into smaller chunks Facilitate a process to come up with the best technology-led ideas to solve the prioritised problems Experiment with multiple ideas and test them using MVPs, prototypes, etc. Ensure high product

Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Role Overview This role is part of a Finance Entry-Level / Fresh Graduates Programme, designed to develop high-potential graduates into future finance leaders. You will gain exposure across Tax, Treasury, Internal Audit, and E-commerce Accounting. Job Responsibilities 1. E-commerce Accounting Monthly closing and reconciliation for e-commerce platforms Revenue recognition and settlement tracking Analysis of sales, returns, and platform fees 2. Tax & Compliance Assist in GST/VAT filings across jurisdictions Support tax computations and transfer pricing Monitor tax risks and compliance requirements 3. Treasury Cash flow forecasting and working capital monitoring Support banking operations and FX analysis 4. Internal Audit Support internal controls and SOP implementation Assist in audit testing and compliance reporting Programme Structure 12–24 month rotation programme Mentorship and structured training Requirements Degree in Accounting/Finance Strong Excel and Analytical skills and Power BI Interest in e-commerce and global finance Graduated less than a year Career Path Progression to Senior Accountant, Finance Manager, Tax Specialist, Treasury Analyst, or Internal Audit Lead.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's mission is to increase the GDP of the internet — and we do that responsibly. The User Risk Strategy (URS) function is at the heart of that responsibility: it is the team that defines who Stripe can do business with , on what terms, and how those standards are maintained and enforced at scale. The function sits within the First Line of Defense in Stripe's Risk organization and is the authoritative owner of Stripe's supportability framework. We are looking for a seasoned leader to own and evolve the URS / Supportability function as a Manager of Managers (M2). In this role, you will lead a team of risk strategists and analysts across Ecosystem Strategy, New Product Enablement, User Insights & Enablement, Platform Risk Strategy, and Enforcement & Monitoring Strategy (EMS). You will be a senior leader in the Risk Strategy organization, shaping the direction of Stripe's supportability ecosystem and driving cross-functional decisions that directly influence Stripe's ability to grow safely. In this role, you will report into the Head of Risk Strategy and partner closely with Product, Engineering, Legal, Financial Crimes, Financial Partnerships, Operations, and GTM leadership. What you’ll do Responsibilities Strategy & Vision Own the long-term vision and strategy for Stripe's User Risk / Supportability function, ensuring legitimate users can use Stripe while protecting Stripe's financial platform, brand, and regulatory s

About the Team Product Management in Meesho closely resembles our rapacious growth. Because we obsess over understanding customer behaviour, we’ve been able to carve out an e-commerce niche in Tier 2/3/4 towns in Bharat. Our business growth is testimony to a singular focus on how we think of ‘product’ for our unique customers - ones that have barely shopped online, but are now able to because of Meesho. Fun fact: Nearly 5% of India’s households shop with us. As a Director in our team, you will collaborate with Developers, Product Managers, Designers, Data Scientists, and Engineers. We are driven by a ‘user-first’ mindset. We have a strong bias for action. Above all, our PMs are driven by impact, not features. We drive ‘problem discovery’ & delivery - not only obsess over “what to build”, but execute with rigor to create impact. But there’s more – we love to have fun as much as we love to work hard. From movie buffs, to sportspersons, we have a super cool team. So, if a game of badminton after a day of brainstorming at work sounds like something you would love to do, then join us! About the Role We are looking for the right person to lead our talented bunch of Product Managers, Senior Product Managers and Product Analysts. As our Director, you will further act as a cross-functional leader. You will influence senior stakeholders across teams such as Engineering, Design, Category Management, Marketing, Operations, and Finance to bring a new product to life. What will you do Own complex and impact product charters for Meesho Define a compelling prod

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world, commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, working with regions to plan and execute growth across supply, demand, and the surfaces our communities use. Asia is one of the largest growth opportunities in that portfolio and one of the most complex regions to run: Japan, Korea, India and Southeast Asia sit at very different stages of maturity, with distinct competitive sets, regulatory contexts and consumer behaviour. Over the past year, the region has built a new operating system and scaled multiple growth levers from single-market pilots to regional programs. That growth has outpaced our capacity to run it: business reporting, program delivery and the cross-functional roadmap currently sit with one person alongside the regional strategy agenda. We are building a dedicated capability to own how Asia operates and how Asia delivers, and we want you at the centre of it. The difference you will make: This role is based in Singapore and requires regular travel across Asia. In this role you report to the Senior Business Operations and Growth Lead, Asia and work closely with country Business Operations and Growth Leads across Japan, Korea, India and Southeast Asia, alongside central teams in growth marketing, product, payments, supply, policy and brand. You own the Asia business reporting and operating cadence, and you lead the delivery

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class, human‑led and AI‑enabled operations and analytics function that supports Omada’s multi‑condition platform across Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Physical Therapy, Member Support, Member Navigation and Supply Chain. This leader will be accountable for end‑to‑end department strategy and execution, translating enterprise and care team goals into clear priorities and operating systems for workforce capacity planning, staffing operations, licensing and credential management, and care team analytics. Reporting to the VP Operational Excellence, the Senior Director will oversee the centralized department that supports care team capacity planning and staffing, including the administration of Omada’s third party licensing and credentialing software, and runs the care team analytics “spoke” within Omada’s hub‑and‑spoke analytics model. This role includes full department leadership: setting 1–3 year strategic priorities, controlling key cost of revenue and gross margin levers, and leading the adoption of AI-enabled predictive modeling and analytics to improve capacity planning, staffing efficiency, and decision-making across care teams. Your Impact: As Senior Director, Capacity Planning, Workforce Operations & Analytics, you will: Own the care teams Capacity Planning, Workforce Operations & Analytics operating vision and roadmap Define and maintain a clear operating vision for the department as the “operational brain and data engine” for care teams. Translate company and care teams strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We're looking for an experienced technical operator to lead live testing, deployment, and operational validation of cutting-edge autonomous technologies. This role sits at the intersection of engineering and operations, helping ensure new capabilities are safely deployed, thoroughly evaluated, and translated into actionable engineering feedback. You’re excited about this opportunity because you will… Lead and oversee live testing across transport, deployment, and safety validation. Partner closely with hardware, software, and business operations teams to validate new product capabilities while providing guidance and mentorship to junior team members. Conduct and document complex tests for autonomous technologies, evaluating robot behavior, identifying issues, and validating new features and requirements. Provide actionable technical feedback to engineering teams based on test outcomes. Exercise technical judgment during live testing by evaluating robot behavior, assessing operational risk, distinguishing expected behavior from product defects, and determining when engineering escalation or additional validation is required. Develop and implement testing processes, protocols, and checklists that improve the safety, efficiency, and reliability of new products. Utilize internal tools to analyze logs, investigate issues, document findings, and track issues through resolution. Mentor junior team members in structured debugging and documentation practices. Conduct detailed analyses and generate comprehensive reports that identify trends, summarize findings, and provide strategic recommendations to engineering and operations partners. We’re excited about you because… 2+ years of exper

About the Team DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (2:30-12:30AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ. You’re excited about this opportunity because you will… Manage a component of our operations Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity Maintain an “and not either or” attitude when it comes to balancing business needs, costs, and safety Be an expert in our autonomous technology and help track and convey changes to it Strive to push metrics and add to them personally We’re excited about you because you have… 4+ years of experience (preferably in the autonomous industry or with strong interest) Managed an operationally efficient team through multiple product phases A proven track record of operating in cross-functional initiatives and succeeding in a complex and fast moving environment An analytical mindset and can deliver actionable recommendations out of complex situations; Proficiency in gSuite, JIRA and SQL is preferred but not essential Notice to Applicants for Jobs Located in NYC

As Zoox embarks on expanding our fleet of robotaxis, the development of the infrastructure to support our fleet will continue to be a critical first step in expansion. In the role of Senior Real Estate Capacity & Topology Planner, you will be responsible for accurately modeling and tracking capacity needs for all new and expanded service markets. The candidate will need to be highly analytical with the ability to condense inputs from multiple sources in order to develop a consolidated model of future capacity needs. In this role, you will: Maintain an understanding of Zoox’s current deployed fleet as well as future projected growth Act as the primary planner and tracker for Zoox Service & Maintenance location and capacity planning Work in conjunction with Zoox Strategy, Go-To-Market, and Fleet Operations Teams to define and update long-term capacity requirements. Develop robust models to clearly evaluate and communicate capacity requirements to stakeholders and leadership Track high-level progress of all Operations Infrastructure projects to confirm alignment against anticipated fleet sizing, flagging misalignments or risks to leadership Work with Zoox Operations teams to continually evaluate and refine capacity ratio targets against projected fleet counts Make recommendations to Capital Projects team on sizing, scope, and location of future projects Help prioritize projects based on balancing short and long-term company milestones Qualifications Bachelor's degree in Business Administration or other related degree Minimum of 8 years experience in a capacity planning or operations analytics-related field Ability to create robust and dynamic models in excel, Google Sheets or other software programs Ability to navigate through ambiguity and consolidate multiple data points into a single model Ability to create professional, e

About the Team OpenAI’s Compensation team helps attract, reward, and retain the people advancing our mission to ensure that artificial general intelligence benefits all of humanity. We develop compensation strategies and programs that support a rapidly evolving business, combining market insight, sound judgment, and thoughtful execution. We partner across People, Finance, Legal, and the business to deliver programs that employees and leaders can understand and trust. About the Role We’re looking for a Compensation Programs & Operations Lead to own the end-to-end program management of our cyclical and ad hoc compensation programs globally. You will turn compensation priorities into executable plans and lead delivery from initial scoping through launch, reconciliation, and continuous improvement. This is a senior, hands-on role for a compensation subject-matter expert who is energized by operations and E2E program ownership. You should bring experience across compensation operations analysis, compensation analysis, business partnership, and program management. Having done this work yourself, you understand the practical details behind compensation decisions and what it takes to implement them accurately. You will establish how our compensation programs run: the calendar, responsibilities, systems requirements, controls, communications, and handoffs that connect program design to the employee experience. You’ll partner closely with Compensation Partners, HR Business Partners, People Operations, People Technology, Finance, Payroll, Equity Administration, and Legal, creating clarity and driving execution as priorities evolve. In this role, you will: Lead our compensation program portfolio. Own the integrated roadmap and calendar for cyclical and ad hoc programs, including compensation reviews, bonus and equity cycles, promotion-related compensation processes, recognition and retention initiatives, and new program launches. Drive programs from planning through complet

About DashMart DashMart is a local fulfillment center owned and operated by DoorDash, delivering household essentials and everyday items to customers quickly, reliably, and with care. Canada's DashMart network spans 18 sites from coast to coast - and growing. About the Role The Operations Manager role has two parts, and both matter equally. The first is regional: you own the full operational outcomes for a portfolio of roughly five DashMart sites and the managers who run them. Your goal is to develop your Site Managers into highly functional, largely self-sufficient operators - not because you're hands-off, but because your coaching makes them better. The second is strategic: every OM in Canada owns and leads at least one active, centralized workstream designed to improve results across the entire DashMart Canada network. These workstreams span a broad range of operational priorities, from inbound and outbound efficiency and facility-cost management to data reporting and dashboarding, quality controls, and process design. This is a senior, cross-functional role for someone who can operate as a regional P&L owner and a strategic contributor simultaneously. You report to the Senior Operations Manager, Canada. We’re excited about you because… 5+ years of operations leadership experience, including at least 3 years experience managing other managers with P&L accountability Demonstrated ability to lead cross-functional work alongside product, engineering, or central teams; you know how to drive outcomes without direct authority Analytically strong - you extract strategic insight from data and can build the analysis that changes a decision; comfort with Sigma, Excel, or SQL is an asset Experience with multi-site or large-scale operations, including direct P&L accountability ● Strong organizational instincts - you can manage your region and your work streams simultaneously without letting either slip&n

Our Strategy and Planning team, part of our broader Sales Operations team, strives to help our Sales organization go faster and grow faster. This function acts as business partners to our Senior Sales Leaders. You have an opportunity to embed yourself as the “COO” of the Enterprise business, and your responsibilities will range across a variety of strategic initiatives including analyzing inefficient business rules, piloting new sales roles, optimizing for obstacles in the sales process, and analyzing sales data to come up with meaningful business insights. We are seeking a Manager of Sales Strategy & Planning to run our AMER (West) region alongside our AI GTM strategy. This role will shape how our future organization becomes more productive, scalable, and AI-enabled—by defining high-impact use cases, driving cross-functional programs, and ensuring successful adoption of new capabilities. We are looking to speak to candidates who are based in San Francisco or Los Angeles for our hybrid working model. The Opportunity As an AMER Strategy and Planning Manager, you will: Help drive the analytical rhythm of our business including quarterly business reviews, org deep dives Organize and execute on the strategy of our AI GTM team - building the next wave of MongoDB customers Partner with Senior Sales leadership to drive market + segment specific analyses to uncover insight and provide recommendations Conceptualize and pilot new programs to test the effectiveness of various sales roles / comp plans Participate in quarterly and annual business planning for the Sales teams The Ideal Candidate Education: Bachelor’s Degree with a quantitative focus (Economics, Finance, Computer Science, Mathematics, etc.) Experience: 5+ years of work experience in either Sales Strategy / Consulting / Sales Operations / Analytics Technical Aptitude: Strong proficiency in SQL, AI tooling, and data visualization Analytical Mindset: Proven experience working with large datasets to co

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The People Operations team owns the systems, processes, and programs that make the employee lifecycle run — from day one through every transition in between. We believe that clean data, simple workflows, and well-designed technology are what let the rest of the People & Talent function do its best work. About the Role We're looking for a People Operations Manager who can look at a messy, ambiguous problem and turn it into a clear plan — then execute it. Day-to-day, you'll own our HR technology stack, lead process transformation across the employee lifecycle, and serve as the go-to partner for Payroll, IT, Legal, and the broader People & Talent team when something needs to be built, fixed, or rethought. You'll work directly with vendors, HRBPs, and leadership to make sure our operations are scalable, compliant, and actually simple to use. In the first year, success means moving us from where we are to where we should be: better-configured systems, documented processes, and a team that trusts what's in our tools. Responsibilities Lead HR operations programs end-to-end — define scope, owners, milestones, risks, and success measures, often starting from an undefined brief. Serve as the primary functional owner for core People technology platforms (e.g., HRIS, ATS, LMS, performance tools), including configuration, upgrades, and feature evaluation. Lead technology deployments, platform conversions, and module rollouts, coordinating across IT, HRIS, and vendor teams. Research and benchmark HR technology trends to build and maintain a People tech roadmap that supports scale. Apply AI and e

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. We're looking for a Senior Revenue Operations Business Partner to serve as the operational partner to the GM, EMEA. In this role, you'll connect the EMEA go-to-market (GTM) organization with Global Revenue Operations (RevOps), driving operating cadence, insights, and execution of regional strategy. You'll support the full EMEA GTM motion across BDR, AE, PAM, AM, SE, CE, and FDE teams across FIME, UKI, DACH, and Iberia. You'll own forecasting, QBRs, analytics, process improvements, and help scale region