Senior Product Operations Specialist Jobs

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster. About the Team Careem Pay is the fintech arm of Careem, operating within the super-app ecosystem (as a start up within the company) to deliver seamless payments, money transfers, and financial services to millions of customers across the region. About the Role We're looking for a sharp, data-driven individual to own the end-to-end release cycle, funnel optimisation, and Martech performance for all customer-facing Careem Pay assets. This is a high-visibility role at the intersection of product, data, and growth. You'll be the operational backbone of the Pay product engine, making sure every digital touchpoint is positioned intelligently and every customer sees the right message at the right moment in their journey. You'll bring structure to complexity, use data to drive decisions, and apply an AI-first mindset to how the team operates. If you enjoy turning a messy, multi-channel growth surface into a well-oiled machine, and want to do it in one of the region's most dynamic fintech environments, this role is for you. What You’ll Do Lead the GTM, and product launches post

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Product Operations Specialist 3 About the job Twilio is seeking an Product Operations Specialist 3 to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Senior Product Operations Specialist is the third tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/cate

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. As an Insurance Senior Specialist, you will serve as the subject matter expert for Zocdoc's insurance taxonomy and related systems. You will own the policies, processes, and quality standards that ensure our insurance data is accurate, scalable, and aligned with product strategy. This role combines deep expertise in the U.S. health insurance landscape with strong analytical thinking to improve the patient search experience and strengthen the integrity of our insurance database. You will partner closely with Product, Operations, and Engineering teams to define insurance policies, monitor database health, and drive continuous improvements. Your work will directly influence how patients find in-network care by ensuring that our insurance taxonomies, carrier and plan coverage, and provider matching systems remain accurate, scalable, and responsive to changes in the healthcare market. A Day in the Life of a Product Operations Specialist: Define Insurance Policies & Standards: Own the policies governing insurance carriers and plans across the Zocdoc marketpl

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the Role The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. Creators are the engine of Roblox. When something breaks for them, whether it is a broken publish flow, a payout that didn't land, an asset that won't upload, how quickly and how well we resolve it directly shapes whether they keep building with us. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Senior Product Support Specialist on our Safety Ops Team, you’ll own the hardest escalations end to end, drive root cause analysis with engineering and product partners, and then close the loop by turning what you learn into support content that scales for both our human agents and our automated support experiences. Additionally, you will serve as a product expert working closely with the Product Support Management team, providing detailed synthesis of new and existing issues our users experience to prioritize and enable engineering teams to improve the platform. You'

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. Senior Product Marketing Specialist Location: Chennai, India (Hybrid) Function: Marketing Reports to: Director, Product Marketing About Zafin Zafin is an AI platform company for regulated institutions. We help organizations modernize complex operations, introduce new capabilities and execute with greater intelligence, control and accountability. Our portfolio includes Zafin AIOS for governed agentic AI, the Zafin Banking Platform for product, pricing, offers, billing, loyalty and relationship management, and Zafin IO for enterprise integration. As we continue to expand our platforms and market presence, Product Marketing plays a critical role in connecting what we build with the problems our customers need to solve. What is the opportunity? We are looking for an experienced B2B SaaS product marketer who can turn market and customer insights into clear positioning, compelling messaging and focused go-to-market programs. As a Senior Product Marketing Specialist, you will take ownership of Product Marketing workstreams for assigned platforms, solutions

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Key Responsibilities Sales & Account Management Revenue Growth: Achieve or exceed annual sales targets and key performance indicators (KPIs) for assigned products across assigned territories in Hong Kong and Macau. Key Account Strategy: Build robust, territory-specific business plans to expand market share, introduce new product pipelines, and secure hospital formulary listings. Tender Management: Lead public tender preparation, contract negotiations, and contract compliance oversight alongside commercial operations teams. Relationship & Stakeholder Engagement Clinical Partnerships: Cultivate strategic relationships with key hospitals and clinics stakeholders Value-Based Selling: Deliver high-impact product presentations and clinical value propositions regarding fluid management and nut

Pontera is a fintech company on a mission to help people retire better. Our software platform enables retirement savers to get the help they need managing their 401(k) and other retirement plan accounts as part of a personalized strategy by their trusted financial advisor. Pontera is used by financial advisors across the nation– from SMB to Fortune 500 RIA firms, independent broker-dealers, plan custodians, and plan advisors. Backed by leading venture capital firms including ICONIQ Growth and Lightspeed Venture Partners, Pontera is built by talented individuals who share a dedication to helping people retire with greater security. Our team is fast-growing and driven to become one of the largest fintech companies in the world. Our culture is built on a people-first principle: in a complex and numbers-driven industry, we never lose sight of the people we serve and work alongside. That’s where you come in. DESCRIPTION We're looking for a Senior Billing Operations Specialist to partner closely with Finance, Customer Experience, BI and Product to give billing a single, accountable owner. This is a true partnership across teams: you'll bring order and control to billing operations while continuously raising the bar for how accurate, explainable, and responsive Pontera's billing is for every customer. Billing at Pontera has outgrown the informal, all-hands-on-deck model that carried it so far - it now touches customer trust, adoption, and executive relationships, not just back-office accuracy. You're the connective tissue across the entire billing lifecycle - the person every other function turns to when something needs to actually get resolved, not just flagged. That means owning billing file validation before release, payment and check reconciliation, credits and refunds end to end process; being the Finance point of contact for all US based teams who they can rely on for any customer-impacting billing issue. The ability to serve as the busi

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! The Sales Ops Specialist role is a strategic leadership role focused on optimizing sales operations, enabling revenue growth, and ensuring alignment between sales execution and company objectives. This exciting career opportunity offers a blend of operational oversight, strategic planning, and cross-functional collaboration. Key Responsibilities Sales Strategy & Execution: Partner with the VP of Sales, Americas to define and implement sales strategies, forecasts, and performance metrics. Operational Excellence: Streamline sales processes, including pipeline management, CRM optimization, and sales enablement tools. Cross-Functional Coordination: Work closely with the ecosystem - inside sales, solution architecture, marketing, product, and customer success teams to ensure cohesive go-to-market execution. Performance Analytics: Monitor sales KPIs, conduct data-driven insights, and recommend adjustments to improve conversion rates and revenue attainment. Team Leadership: Contribute to sales operations, business development, and support functions, fostering a high-performance culture. Stakeholder Management: Serve as a liaison be

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We're looking for an experienced technical operator to lead live testing, deployment, and operational validation of cutting-edge autonomous technologies. This role sits at the intersection of engineering and operations, helping ensure new capabilities are safely deployed, thoroughly evaluated, and translated into actionable engineering feedback. You’re excited about this opportunity because you will… Lead and oversee live testing across transport, deployment, and safety validation. Partner closely with hardware, software, and business operations teams to validate new product capabilities while providing guidance and mentorship to junior team members. Conduct and document complex tests for autonomous technologies, evaluating robot behavior, identifying issues, and validating new features and requirements. Provide actionable technical feedback to engineering teams based on test outcomes. Exercise technical judgment during live testing by evaluating robot behavior, assessing operational risk, distinguishing expected behavior from product defects, and determining when engineering escalation or additional validation is required. Develop and implement testing processes, protocols, and checklists that improve the safety, efficiency, and reliability of new products. Utilize internal tools to analyze logs, investigate issues, document findings, and track issues through resolution. Mentor junior team members in structured debugging and documentation practices. Conduct detailed analyses and generate comprehensive reports that identify trends, summarize findings, and provide strategic recommendations to engineering and operations partners. We’re excited about you because… 2+ years of exper

About the Role You will be a key driver of merchant growth and success for DoorDash's autonomous delivery partners. This is a hybrid role spanning merchant sales, onboarding, and ongoing success. You'll be on the frontlines helping new merchants join the platform while ensuring existing ones thrive. You'll work closely with account managers, merchants, and internal product teams to shape the merchant experience. You’re excited about this opportunity because you will… Pitch and onboard new merchants to drive autonomous delivery growth and adoption, through direct outreach and in coordination with account managers and sales teams Own end-to-end merchant onboarding and training, ensuring a smooth launch experience Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness Support new pilot launches with enterprise partners, providing onsite assistance and closely tracking store performance to identify and resolve issues What We're Looking For 1-2+ years of function-specific experience in sales, account management, merchant success, or operations Bachelor's degree or equivalent experience Strong communication skills with experience managing relationships across multiple stakeholders Ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback Comfort working in a fast-paced, ambiguous environment with a bias toward execution Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) pl

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you! About the Role This role is the day-to-day backbone of the region's workforce. You'll support your manager on coverage across every site — flagging gaps early and stepping in to close them. Training and compliance, though, are yours to own: you run it, keep it current, and make sure every worker's records stay accurate and audit-ready at all times. You’re excited about this opportunity because you will… Create an Impact: Own day-to-day scheduling across every site in the region Monitor and manage our flexible staffing platforms — filling coverage gaps and keeping the workforce pool running smoothly Onboard and train new workers joining the temporary staffing network Keep training and onboarding records accurate and up to date, and run regular check-ins so the team is always ready Help make sure every site stays staffed, every shift — stepping in personally, including as a runner between sites and merchant locations Contribute feedback and ideas that strengthen processes, product experiences, and regional reliability. Identify where training is missing and create new content to close the gap Team Collaboration: Be the first call for your manager — flagging coverage or compliance issues before they turn into bigger problems Mentor and provide day-to-day guidance to your teammates and the temporary and contract workforce Build positive, trusted relationships with merchants and local partners Communication: Represent the program with professionalism in every interaction Keep your manager in the loop on coverage and training status, clearly and proactively Share on-the-ground observations that help improve the service and strengthen community adoption We’re excited about you because…

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Community Operations manages Stripe’s support presence across public developer and merchant communities. The team responds across channels including X, Reddit, LinkedIn, Facebook, YouTube, and app-store reviews. Because these interactions are public and one-to-many, each response can influence user trust, Stripe’s brand, and the experience of people beyond the original poster. The team combines responsive community support with proactive signal detection. We identify recurring questions, emerging risk, product friction, documentation gaps, and opportunities to improve how Stripe supports its community. What you’ll do As a Community Operations Specialist, you will represent Stripe across public developer and merchant communities. You will independently assess and coordinate complex or high-visibility community cases, including situations involving influential users, executive tags, rapid amplification, privacy concerns, and incomplete information. You will guide less-experienced teammates, support incident and escalation response, surface recurring user and product signals, and contribute to defined operational-improvement projects. You will maintain strong queue performance while building experience in higher-impact Specialist work. For novel, highly sensitive, or incident-level decisions, you will work with senior Specialists and cross-functional partners to determine the safest path forward. Responsibilities Manage community interactio

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. About the role The Senior Product Manager/Director owns how data and the software around it becomes useful, for our community teams, for our individuals, and for the health plan and provider partners who rely on our results. This person will treat our care model as a product, data as a product, and our technology solutions as a product - each interdependent and reinforcing each other in delivering the right care, to the right individual, at the right time. You’ll work with Engineering, Data, Clinical, Community teams and Operations to build software that fits how the work really happens. You’ll also help shape the care model the platform supports, because the best tools and the best care model are designed together. Software and Data Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value. Make clear prioritization and investment tradeoffs across competin

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving areas of work. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are seeking a Device Safety & Risk Operations Specialist to build the safety operating model for a new category of consumer hardware. This is a senior individual-contributor role for someone who can turn emerging product risks and incomplete requirements into practical workflows, controls, launch plans, and durable systems. You will define how product-safety incidents, critical escalations, regulated cases, and privacy-sensitive issues should be identified, investigated, escalated, resolved, and learned from. You will also establish operational requirements for case management, data access, decision logging, quality assurance, monitoring, and cross-functional response. You will stand up priority workflows through launch and early operations, then help transition them into durable homes across USRO and partner teams. The right person combines deep operational judgment with strong technical and hardware product fluency. They can move from executive-level risk framing to detailed workflow design, tabletop exercises, launch readiness, frontline guidance, and post-launch improvement. Location / work model: San Francisco, CA; hybrid, 3 days/week in-office. Please note: This role may involve exposure to sensitive or concerning material. Strong discretion, judgment, and resilience are essential. In This Role, You Will:

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Enterprise Applications & Architecture (EAA) team at Coinbase builds and operates the internal platforms and business systems that power Coinbase at scale. Within EAA, the CX Tooling product team owns the tools, workflows, and AI-powered systems that enable Coinbase's CX specialists to resolve customer issues quickly, accurately, and with empathy. As a Senior Product Manager, you'll own product strategy and execution for CX and AI tooling that sits at the intersection of internal operations and the external customer experience, building an AI-forward platform that leverages automation, intelligent routing, and AI-assisted resolution to raise the bar on speed, quality, and customer satisfaction. Location: Greater Charlotte, NC area (relocation assistance available) What you'll do: Own the product roadmap for a portfolio of CX and AI tooling, delivering end-to-end across discovery, requirements, launch, measurement, and iteration for the systems Coinbase's support specialists rely on to serve millions of retail customers. Drive identification and prioritization of the highest-impact problems in the CX space by partnering with frontline specialists, diagnosing operational pain points, surfacing automation opportunities, and translating them into clear product solutions. Build AI-integrated features that augment human specialists capabilities, including intellige