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Senior Product Support Specialist Jobs

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Explore current senior product support specialist jobs. Use filters to narrow by work mode, employment type, experience and date posted.

AG
1mo ago

Customer master executive position ensures the standards and procedures of customer master data is implemented across the businesses and is governed through the MDM Processes. The core objective of the customer master executive is to work extensively within the MDG platform in processing the master data request, providing first line process support to Business Users. The customer master executive shall also help in QA/ QC of master data deliverables and work with business to improve master data Quality. Closely work with the master data manager to implement the data standards through ad-hoc cleansing projects with business and support in reporting of customer master data. Source: Adani Group | Job ID: 48785

TA
Together AI
📍 San Francisco• $250K – $300K/yr
1mo ago

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructure at massive scale, and help define how self-improving AI agents operate real-world AI infrastru

typescriptpythonkubernetes
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R
1mo ago

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2" data-turn-id-container="request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-2" data-testid="conversation-turn-4" data-turn="assistant"> *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3" data-turn-id-container="request-WEB:0f3adf66-1b17-4aa9-90a0-cf57ee658f23-3" data-testid="conversation-turn-6" data-turn="assistant"> As a Senior Software Engineer at Roadie, you’ll design and build systems that power large-scale logistics solutions. You’ll play a key role in evolving the architecture of Roadie’s platform to meet growing scalability and performance needs. The ideal candidate has strong technical experience, enjoys solving complex problems, and thrives in a collaborative environment. What You’ll Do Design, build, and maintain core services and infrastructure that drive Roadie’s logistics platf

REMOTEpostgresqlredisaws
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NR
New Relic
📍 San Francisco• Full-time• $102K – $128K/yr
1mo ago

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your Opportunity Are you looking for a high-impact finance role that offers true flexibility? We are seeking a Revenue Accountant to join our team in a fully remote capacity . In this role, you will be a key contributor to our Revenue Accounting team, supporting day-to-day revenue operations and helping maintain our financial processes. This is an exciting opportunity to build your technical accounting skills in a fast-paced environment while working collaboratively across teams. If you thrive in a dynamic, remote setting and are eager to learn and grow, this is the role for you. What You'll Do: Support the Close: Assist with the revenue-related month-end close process, helping ensure financial reporting is accurate and completed on schedule. Contract Analysis: Help review customer contracts and non-standard terms to support proper revenue recognition in line with company policies. Financial Schedules: Prepare and reconcile revenue schedules, including deferred revenue and contract assets/liabilities, under guidance from senior team members. Process Support: Support continuous improvement efforts within Order-to-Cash processes and assist with SOX audit compliance tasks. Cross-Functional Collaboration: Collaborate on ad-hoc accounting tasks and projects, delivering reliable analysis and support to the team. This Role Requires: Solid Foundation: 5+ years of relevant accounting experience, Bachelor's degree in Accounting or Finance; Master’s degree in Taxation preferre

aisalesforceaccounting
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ClinChoice is a global full-service CRO committed to professional growth and a quality-driven “one-team” culture. We are seeking a Senior Statistical Programmer to join our in-house team and support projects across a diverse client portfolio, including pharmaceutical, biotechnology, medical device, and consumer health companies of varying sizes. We are seeking a highly skilled Senior Statistical Programmer to lead statistical activities for clinical trials. This role requires hands-on statistical expertise, strong communication skills, and the ability to independently lead projects while collaborating closely with cross-functional teams. Join our team: you can be part of making a difference in peoples' lives and experience a fulfilling and rewarding career! Main Job Tasks The Senior Statistical Programmer is a delivery-focused role responsible for leading and supporting aspects of the programming effort to deliver technical programming and information components of a project. The position requires strong technical skills, thorough knowledge of the industry, and demonstrated experience leading statistical programming activities and providing technical guidance to other programmers . The individual should be able to independently perform programming tasks, oversee programming deliverables, and effectively collaborate with cross-functional teams and external vendors. Responsibilities Programing for clinical trials: Program and validate derived datasets, tables, figures, listings. Process data from the external sources. Perform ad hoc exploratory analyses for publications and programming support other functions of Research and Development or other organizations. Oversee programing work/deliverables from CROs. Contribute to the design/implementation/review of Case Report Form, Data Transfer Specification, Statistical Analysis Plan, SDTM/ADaM Specification documents, Define packages. Electronic submissions: Program

project management
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R
Roblox
📍 San Mateo• $196.8K – $243.3K/yr
1mo ago

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Fleet Management team, you will lead the systems that provision and rebuild Roblox's global fleet across bare metal and cloud. This team owns provisioning, and MAPI, the global Machine API that turns raw capacity into production-ready infrastructure in minutes, across hundreds of thousands of machines on-prem and cloud environments, including new GPU and new AI infrastructure. You will shape the technical direction for this critical compute platform and unify diverse hardware and environment-specific workflows behind MAPI and drive large-scale maintenance operations like firmware updates and hardware tuning. You will: Lead the Machine Bootstrap pod in building and evolving provisioning and fleet management at massive scale. Ship fleet-wide maintenance operations (BIOS updates, firmware updates, configuration changes) to hundreds of thousands of machines through MAPI. Drive best-in-class provisioning performance, minutes to fully rebuild a machine from scratch. Evaluate and integrate new hardware platforms including GPU servers and AI accelerators into the provisioning pipeline. Collaborate across Compute, Networking, and Cloud teams on the full machine l

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Responsibilities: Design and develop control‑plane and system services for a firewall platform, operating above the networking dataplane (OSI Layer 3+). Build and maintain management interfaces and APIs , including configuration frameworks, CLI, secure access (SSH), logging, and diagnostics. Implement security services such as authentication (SAML), guest access, SSL/TLS handling, and certificate lifecycle management . Develop embedded services for content filtering , including URL categorization, reputation, and rating systems, along with SNMP/telemetry support. Lead efforts in licensing systems , vulnerability remediation, and secure architecture in collaboration with cross‑functional teams. Requirements: 8+ years of experience in C/C++ systems development for embedded platforms, security appliances, or network operating systems. Strong hands‑on expertise with configuration frameworks, service APIs, CLI development, logging systems, and secure remote access (SSH) . Solid understanding of L3–L7 networking and security concepts , including SSL/TLS, authentication, identity federation, and PKI. Experience with certificate management, license enforcement fra

linuxc++
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M
MongoDB
📍 Ontario• C$191K – C$265K/yr
1mo ago

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in Ontario, Canada. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring team

mongodbawsazure
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MongoDB
📍 United States• $121K – $327K/yr
1mo ago

MongoDB powers mission‑critical workloads for customers who expect their data to be durable, highly available, and fast to access. The Storage Execution team builds the core infrastructure that makes those guarantees real. We are hiring a Senior Engineering Manager to manage the largely New York-based Storage Execution team. This is a hands-on leadership role for someone who is obsessed with customer success, takes the responsibility of durably storing customer data seriously, and has strong empathy for both their team and our users. This role can be based remotely in the United States. About the Storage Execution team The Storage Execution team sits at the heart of MongoDB’s Online Transaction Processing (OLTP) team. We own the core transactional read/write path on each node, across both today’s storage engine and a next‑generation cloud-native storage architecture. Our work determines how correct and performant MongoDB is for customers running mission-critical production workloads. The team’s responsibilities include: Defining and maintaining the internal collection and index APIs used by Replication, Query and Catalog modules, and commands for local reads and writes, plus the transaction and durability primitives that govern visibility, conflict resolution and crash recovery Integrating the next generation of MongoDB’s storage architecture into the server in a way that is predictable for other teams, scales with cloud elasticity, and preserves the performance and safety of the classic configuration Improving transaction processing speed and semantics of both single shard and cross-shard transactions Owning index builds and schema‑level storage operations (build/rebuild, cleanup, resumability) and ensuring they behave well for large, highly available clusters running write-heavy workloads Building validation, diagnostics, and storage‑focused test infrastructure to catch durability issues early and keep the system trustworthy at scale Partnering with neighboring te

mongodbawsazure
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C
Coinbase
📍 United States• Remote• $186.1K – $218.9K/yr
1mo ago

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase’s Developer Infrastructure group builds the systems every Coinbase engineer relies on to write, validate, ship, and run code. We own the path from commit to production, including CI and build infrastructure, deployment platforms, and test systems that give engineers fast, trustworthy feedback. We’re hiring Senior Software Engineers across several teams in the group, and you’ll be matched to the team that best fits your strengths and interests. Wherever you land, you’ll build and operate foundational platform services used across Coinbase engineering, where improvements in build speed, deploy safety, and test reliability scale across thousands of engineers. This is high-leverage systems work with a high bar for reliability and security. What you’ll do Design, build, and operate core developer infrastructure services across CI, build systems, deployment orchestration, and test infrastructure. Improve key engineering productivity metrics, including build and CI time, deploy speed and safety, and test feedback quality. Own services end to end, including architecture, observability, SLOs, and on-call operations. Partner with engineering teams across Coinbase to understand pain points and turn them into platform improvements. Lead technical design for cross-cutting projects and drive them through production. Mentor engineers and help shape the technical direction

REMOTEawskubernetesai
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