Senior Professional Services Technical Architect Jobs

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart is seeking a Senior Manager to build, train, and lead our Technical Account Management (TAM) practice and own post-launch technical excellence for our premier Storefront Pro (SFP) product. Storefront Pro is the market leader in e-commerce solutions for grocery, combining Instacart's enormous scaling abilities with best-in-class customer experiences, while bridging online and in-store commerce. Over the past two years, SFP has grown explosively, launching triple digits of retailers ranging from local independent favorites to midsize players to multinational giants — totalling billions in revenue. You will own post-launch technical health and excellence across the entire SFP space, founding and scaling a tiered TAM organization to match the size and complexity of that portfolio. About the Job Hire, train, and develop the Technical Account Ma

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Senior Services Solutions Manager (SSM) at Level 4 is a fully qualified professional responsible for managing complex engagements. This role focuses on the strategic transition of customers from purchasing "hours" to achieving "defined impact" and business value. You will act as a consultative challenger, ensuring that every Statement of Work (SOW) is a rigorous, milestone-driven roadmap linked to specific business outcomes. WHY THIS ROLE? Complex Problem Solving: Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Strategic Impact: Own the services lifecycle for high-stakes, complex engagements, ensuring technical discovery is grounded in core product capabilities. Operational Leadership: Implement formal Scope Governance and maintain practice margin health through meticulous SFDC rigor. WHAT YOU’LL DO: Consultative Challenger: Provide the confidence to challenge unrealistic customer requests and offer strategic trade-off options to protect project health and customer success. Scope Governance: Lead deep technical discovery pre-signature and implement formal, auditable change management processes for all scope modifications. Commercial Data Integrity: Own the accuracy of bookings forecasts and financial milestones in SF

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends. Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals. The Role You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption. You’ll own and expand our largest, most complex portfolio of accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You will partner with the leaders and team to set the technical standard for the practice and be a go-to resource when other consultants hit edge cases. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time. The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes. You'll own results for your

WordPress VIP is the world’s leading enterprise content management platform. We help the world’s largest companies—including Meta, Salesforce, and Disney—create innovative digital experiences with WordPress. We are hiring a Director of Professional Services to run our Professional Services delivery organization. You will own the day-to-day operation of a team that handles migrations, implementations, and custom engagements for some of the most complex enterprise WordPress deployments in the world. The role reports to the VP of Customer Experience (CX) as part of the CX Senior Leadership Team. You’re walking into a team with real delivery capability and an established customer base. The work now is sharper: a tighter service menu, faster time-to-value, a delivery model that can flex to what enterprise customers actually need—and an organization that increasingly runs on AI. Professional Services at WordPress VIP is a revenue-generating business. The person in this seat owns that commercial result, not just the delivery quality behind it. Responsibilities Build an agentic Professional Services organization—one where AI augments delivery, accelerates time-to-value, and creates capacity for higher-complexity work. Build Professional Services into a growth lever: identify expansion opportunities within active engagements, and partner with Account Management and Sales to turn delivery relationships into commercial ones. Lead a Professional Services team of engineers and delivery managers, delivering migrations, implementations, and custom engagements for enterprise customers. Own delivery quality end-to-end: project health, escalation management, customer outcomes, and on-time, on-scope execution. Build and maintain a clear menu of established service offerings, so Sales can sell them, customers can buy them, and the team can deliver them consistently. Meet customers where they are. Not every engagement fits a playbook, and this role requires the judgment to scope and run

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: Build and lead a high-velocity production engine that transforms technical concepts into elite, field-ready service and training offerings across the Professional Services Portfolio. This role owns the full collateral and course-delivery lifecycle - from initial brief through go-to-market launch - and is accountable for the platforms, governance, and creative/technical talent that keep the portfolio's content current, on-brand, and field-ready. The role carries a dual mandate: lead the production engine and serve as the primary link between Production and Sales Enablement/Go-to-Market (GTM), ensuring the portfolio is properly represented in the field. The ideal candidate has managed a diverse staff of technical and creative resources, can work with minimal supervision, and can implement the process chan

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers. What You'll Do Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices Build and nurture a strong pipeline of technical talent to support both current hiring and future growth Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies Identify opportunities to streamline recruiting workflows and enhance operational efficiency across the hiring process Ensure d

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking for Senior Technical Recruiter focused on Product & Design. As an early team member, you will work with cross-functional partners to help lay the foundational groundwork for technical hiring in this location. This is a full-cycle recruiting role, where you'll manage the entire recruitment process; from building pipelines to closing offers. What You'll Do Partner closely with technical leadership to deeply understand hiring needs while providing strategic guidance on recruiting best practices Build and nurture a strong pipeline of technical talent to support both current hiring and future growth Advise hiring managers on market dynamics, compensation insights, and effective talent acquisition strategies Identify opportunities to streamline recruiting

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Senior Technical Customer Experience (CX) Specialist is a highly experienced individual contributor role designed for support operators who thrive in complexity and ambiguity. This role serves as the team’s primary escalation point for the most complex, technical, or nuanced customer issues, while remaining deeply hands-on in the support queue. As a Senior Technical CX Specialist, you will handle high volumes of sophisticated support cases, lead customer calls, manage bugs end-to-end, and act as a trusted partner to Product and Engineering. You’ll play a critical role in raising the technical bar of the team by mentoring peers, surfacing patterns from escalations, and helping translate hard-earned learnings into scalable improvements. This role is ideal for someone

Talkdesk is seeking a Sr. Technical Support Engineer who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren’t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother. You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions. Key Responsibilities Technical Leadership & Triage Advanced Troubleshooting: Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity. Escalation Management: Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution. Developer Advisory: Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations. Efficiency & Innovation Tool Development: Identify recurring manual tasks and develop internal tools or scripts (JavaScript, etc.) to automate the team’s most time-consuming workflows. Process Optimization: Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations. Customer Advocacy & Success Voice of the Customer: Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams. Strategic Consulting: Develop trust with client leadership to remove roadblocks, formulate best practices, and document functional/technical requirements. Risk Mitigation: Work closely with customers to track work progress and create strategies for risk mitigation and contingency planning. Feature Demonstrations: Conduct engaging demos of feature enhancements for both new and existing cu

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. About the Role: Bloomreach's partner ecosystem is a growing part of how our customers get to value. As more implementations are delivered in partnership with systems integrators and agencies, we are scaling our Professional Services team and the Senior Technical Consultant, Partners is central to that growth. In this role, you are the technical expert our partners rely on. You'll enable partner teams on Bloomreach delivery methodology, consult with them on live implementations, and stay engaged after go-live to help them resolve technical challenges and build lasting capability. You'll run enablement workshops, advise on project milestones, surface risks early, and keep internal stakeholders informed on how partner-delivered work is progressing. This is a hands-on, consultative role for someone who enjoys

About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions,

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior QA Automation Engineer with solid hands-on experience in test automation, particularly with Appium and Playwright. The ideal candidate will focus primarily on designing, developing, and maintaining automated tests for mobile and web applications, while also contributing to manual and exploratory testing when needed. This role requires a solid technical foundation in automation, strong analytical and problem-solving skills, and the ability to identify quality risks and improve testing processes. We are looking for a self-driven professional who is eager to learn, collaborate with cross-functional teams, and explore how AI-powered tools can improve QA efficiency and effectiveness. What you’ll do Design, develop, execute, and maintain automated test suites for web and mobile applications, prioritizing reliability, reusability, maintainability, and test coverage. Develop and maintain mobile test automation using Appium, covering critical user journeys, functional scenarios, regression

About Goods & Services Goods & Services is a product design and engineering company. We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services . Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. Headquartered in the United States , we operate regional development centers in Mexico and the United Kingdom . This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect. At Goods and Services, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer and welcome qualified applicants from all backgrounds. About the job Goods & Services is looking for a Senior Software Engineer in Test who will deep into the challenging problems, come up with the solutions, and build innovative features which transform customers’ experience and bring efficiency by applying in the software build and delivery process. What you’ll do: Work closely with the Test automation engineers and cross functional product owners to translate the acceptance criteria to technical documents to write the automation scripts and integrate it with Test Automation framework and CI/CD pipeline. Provide the progress status update to Project manager and reporting manager. Ensure you work in align with the given project schedule for you and the team. Ensure all the functional requirements, business process flows are understood, and tested on the test, UAT env in adherence with the Quality assurance process and procedure . What you’ll need: Bachelor’s degree in computer science or related field. 5+ years of experience in manual testing, automated testing and test plan preparation.

As a Senior Solution Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white-glove experience and drive the implementation of cutting-edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey. Primary Responsibilities Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices. Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success. Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations. Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs. Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality. Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success. Requirements: Bachelor's degree in a technical field or significant professional experience in a technical role 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript. Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems. Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains. A true consultative approach and ability to communicate technical concepts to people of all b

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers. We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk. As a Senior Solution Consultant , you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and technical consultant to Talkdesk’s most valuable customers, serving as the bridge between customer stakeholders — both technical and business — and Talkdesk’s internal teams. You will ensure alignment on key business objectives, technical requirements, and project priorities while driving successful, high-quality deployments of the Talkdesk platform. Duties and Responsibilities: Lead Talkdesk Strategic implementations with new and existing customers including project management, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering training Understand customer business objectives, consult with industry best practices, & document user stories. Establish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organization Lead project scoping, creating project plans, planning, and scheduling project activities. Integrate plans with customer’s project managers for the successf