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Senior Sales Development Representative Jobs

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Explore current senior sales development representative jobs. Use filters to narrow by work mode, employment type, experience and date posted.

PG
PlayStation Global
📍 Dublin• €87.8K – €131.8K/yr
1mo ago

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: We are establishing and growing a new engineering team in Dublin that contributes to the client technologies powering PlayStation experiences used by millions of players worldwide. Our team develops SDKs, middleware, and platform technologies that enable scalable and reliable experiences across the PlayStation ecosystem. While our primary focus today is SDK and platform development, the team is expected to evolve alongside business and product needs, creating opportunities to work across multiple technical domains. As an early member of the team, you will help shape the technologies we build, the engineering practices we follow, and the future direction of a growing organization while collaborating closely with teams in Tokyo and across the globe. What you’ll be doing: Design, develop, test, and maintain client-side SDKs, middleware, and system software primarily using C/C++ Lead technical design discussions and drive architecture decisions for SDK and platform capabilities Design clean, scalable, and maintainable APIs that simplify integration and improve developer experience Analyze product requirements and translate them into robust technical designs and implementation plans Own complex features from design through delivery, ensuring qualit

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Bloomreach
📍 Slovakia• Full-time• €62.2K – €77.5K/yr
1mo ago

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We're building a team of Product Architects at Bloomreach. As a Senior Staff Product Architect, you own or co-own the architecture of a single product , with deliberate overlap across related products so architecture stays aligned where our products meet. You are a product builder first. This is not a role for someone who cares about technology for its own sake: you take genuine part in defining the product — what it should be, who it's for, why it matters — and you bring system-level technical judgment into that definition, not after it. You sit at the intersection of product and engineering: close enough to product decisions to co-shape them, and close enough to the code to know what you're talking about — you'll spend 20–30% of your time hands-on , coding or prototyping. AI runs through everything

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D&
1mo ago

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The AI Engineer will design, implement, and deploy production-ready AI solutions that enable intelligent automation and strengthen business capabilities. The role focuses on building modular, scalable agentic applications using open-source and proprietary large language models, with hands-on implementation using LangChain. The AI Engineer II will develop reusable components, data pipelines, retrieval capabilities, and performance optimization strategies while partnering with business, product, data, and technology teams Key Responsibilities: Design, implement, and deploy AI agents and generative AI solutions using Python, with hands-on use of LangChain and related orchestration frameworks Build modular, scalable, and reusable agent components, including memory, planning, tool use, retrieval, and multi-modal capabilities Develop retrieval-augmented generation (RAG) solutions using embeddings, vector databases, and enterprise data sources Integrate open-source and proprietary large language models and evaluate the appropriate model for each business use case Collaborate with Research, Managed Services, product, data, and technology teams to translate business needs into practical AI solutions Prototype and evaluate agent behaviors, prompt strategies, learning approaches, and tool-calling workflows Build and maintain scalable data pipelines and APIs that support AI development, evaluation, deployment, an

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About us At Design Bridge and Partners, part of WPP, we design brands with the power to move. Pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 17 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, we are united in our ambition to achieve real impact for our clients’ brands benefiting their business, people and the planet. With expertise across brand strategy, brand design, brand engagement and brand effectiveness our clients across the world include NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and the BBC. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. About the role We’re looking for a Senior Motion Designer to join our multidisciplinary London team and help bring some of the world’s most ambitious brands to life through best-in-class motion design. Motion plays an increasingly central role in our branding work. In this role, you’ll lead motion design and animation across a broad range of projects, from brand identities and motion principles to digital experiences, campaigns, social content, brand films and other moving-image applications. You’ll work closely with Executive Creative Directors, Design Directors, strategists, client leads and wider creative teams to translate brand strategy and visual identities into distinctive, coherent and engaging motion. You’ll be involved from the earliest stages of creative exploration through to final delivery, helping shape th

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CH
Cohere Health
📍 Hyderabad• Full-time
1mo ago

Opportunity Overview: We are seeking a Senior Data Engineer to contribute to the design and delivery of our cloud-native healthcare data platform. You will implement scalable data solutions built on AWS, Apache Iceberg, Lake Formation, Glue Catalog, Athena, dbt, and modern orchestration frameworks. This role combines strong hands-on engineering with collaboration across platform, analytics, and business teams. What You'll Do Data Engineering Delivery Deliver complex data engineering projects in collaboration with cross-functional teams Drive technical execution from design through production deployment Implement scalable data patterns and reusable frameworks Design and implement batch and near-real-time pipelines Build reusable ingestion, transformation, validation, and publishing frameworks Support modernization of legacy workloads Contribute to Apache Iceberg implementation and optimization Apply standards for schema evolution, partitioning, compaction, and metadata management Ensure efficient storage and query performance Implement data quality frameworks and validation layers Support observability and monitoring practices Contribute to operational excellence and reliability improvements Participate in architecture and design discussions Conduct and participate in code reviews Mentor junior engineers and share best practices ISMS roles and responsibilities Good knowledge of Information security Oversee specific business processes within the ISMS. Responsible to manage the ISMS documentation, conduct risk assessments, and implement risk treatment plans. Risk Owners are responsible for identifying, assessing, and managing risks within their areas of responsibility. They are also responsible for implementing risk treatment plans. Conduct the BCP and other test related to information security continuity along with CISO Responsible for monitoring and reporting on the performance of the ISMS. Responsible for implementation of security policies and procedures and report

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O
OneTrust
📍 Bengaluru• Full-time• From $100K/yr
1mo ago

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

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GitLab
📍 Bengaluru• Full-time
1mo ago

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Senior Backend Engineer About the role As a Senior Backend Engineer, you will design, implement, and evolve product capabilities while solving high-scope backend problems and influencing the technical and product direction of our teams. You will move beyond "assigned work" to actively improve the quality, reliability, and performance of our systems. You will work across product, frontend, infrastructure, data, and security boundaries, making sound architectural trade-offs, communicating complex ideas clearly in an asynchronous environment, and helping define the standards for a high-scale, global product. Why you’ll love this rol

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About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world. Visit druva.com and follow us on LinkedIn , X and Facebook . About the Team The SaaS Apps product line is a significant revenue generator for Druva with massive expansion and growth plans in the near term. With the explosion in AI and the implications for data protection, data governance, identity and security, many key Druva initiatives are being driven out of the SaaS Apps team. This is a key role with major scope and will provide opportunity for immediate impact and company-wide visibility. The candidate will gain valuable experience in a hyper-growth startup and develop key career skills on driving a growing product to product-market fit and SaaS go-to-market. Role Purpose & Impact This is a field and customer-facing product management role which acts as a strategic partner to senior leadership, influencing product direction and aligning the SaaS roadmap with company objectives. You will collaborate with our cross-functional customer-facing teams to interact with our growing customer base to understand their data protection, security and governance needs and bring back insights and ideas for Druva’s roadmap. What You’ll Do

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DU
DoorDash USA
📍 United States• Full-time• $105.4K – $155K/yr
1mo ago

About the Team We’re looking for a Senior University Recruiter to help us identify and attract top-tier early career talent to join our Engineering and Design teams. For the first time, our global organizations of DoorDash, Wolt, and Deliveroo will be joining forces for one unified, global internship program and you would be on the forefront of building what this strategy looks like for a global team. From building relationships with universities to advising on the interview processes, being a part of headcount conversations to planning events and running performance review cycles, you will help build the foundations of this program making it something that can scale and grow each year. About the Role Your impact will go beyond filling roles; you’ll shape how we approach hiring from how we define what ‘great’ looks like in an engineer. You’ll play a key role in how we build diverse talent pipelines and create a seamless experience for every candidate and intern throughout the program. You’ll be the bridge between us and top university talent, helping DoorDash continue to invest in, build, and grow the next generation. This role sits within our Engineering Recruiting team and reports into the Recruiting Manager for Global University Recruiting. It will be based in San Francisco, CA. You’re Excited About This Opportunity Because You Will… Manage full-cycle recruitment for all technical intern and new grad hiring roles across the US Identify, engage, and maintain relationships with high-potential candidates, partnership organizations, and universities Build diverse talent pipelines, and run smooth, efficient processes from first conversation to final offer Embed DE&I principles into every stage of the process from diversifying sourcing channels to reducing bias in assessment and ensuring diversity in interview panels. Build and streamline interview processes and workflows ensuring we’re iterating and adjusting as we scale and grow Train interviewers and coach

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For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . Role Overview We are seeking a highly skilled and visionary Senior Principal Engineer to lead the architecture, design, and development of our next-generation Enterprise Wireless Access Point (AP) solutions. In this role, you will define the software architecture for state-of-the-art Wi-Fi 6, 6E, and Wi-Fi 7 access points. You will bridge the gap between low-level silicon firmware and high-level cloud management platforms, ensuring our APs deliver enterprise-grade performance, seamless roaming, high security, and cloud-driven scalability. If you have deep expertise in embedded Linux, 802.11 protocols, and cloud-managed networking, we want you on our team. Key Responsibilities Technical Leadership & Architecture End-to-End Architecture: Own the software architecture, design, and delivery of advanced Wi-Fi features from silicon SDK integration up to cloud-managed provisioning systems. Enterprise Wi-Fi Evolution: Design and develop advanced features utilizing Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 standards to deliver enterprise-grade performance. Advanced Wireless Feature Design: Architect and implement high-value wireless application features including Wi-Fi Mesh, Neighbor Awareness Networking (NAN),

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Flexport
📍 Ho Chi Minh City• Full-time
1mo ago

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're looking for a highly organized and detail-oriented Senior People Operations Associate to join our dedicated People Team. If you enjoy working with people and have a passion for making HR processes run smoothly, this could be the perfect fit for you. In this role, you'll help keep our HR operations on track across our APAC offices by supporting employees and managers, handling a range of employee transactions, and ensuring our data stays accurate. You'll also play a key role in driving HR initiatives and improving our policies and processes on a regional and global scale. What You'll Do Employee Transactions & Support Drive and handle Tier 2-level employee transactions and complex tasks from a People Operations perspective Act as a secondary point of contact for employee escalations, providing timely and helpful responses Data & Reporting Manage and maintain employee data in Workday, including data loads and audits Generate, analyze, and improve Workday reports to support data-driven decision-making Payroll & Documentation Assist with payroll preparation, including main cycle payroll, termination payments, leave of absence (LOA), ti

S
1mo ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Cloud Support Engineer (CSE) - SQL 職務概要 Snowflakeでは、技術力、顧客志向、そしてAIを活用した業務遂行能力を兼ね備えたSenior Cloud Support Engineerを募集しています。 本ポジションでは、AIツールを活用しながらトラブルシューティングの迅速化、ナレッジベースの改善、問題解決までの時間短縮に取り組んでいただきます。また、安全性と品質を維持しながら、AIを効果的に活用することが求められます。 24時間365日のテクニカルサポート環境での業務経験、エスカレーション対応、オンコール対応、インシデントマネジメントの経験をお持ちの方を歓迎します。 主な業務内容 Senior Cloud Support Engineer として、お客様からのお問い合わせ(ケース)を管理し、解決までの時間の短縮、プラットフォームの安定性の確保、および世界最高水準のサポート体験の提供に責任を負います。本ポジションは、幅広い技術領域に対応するテクニカルサポート担当者として、高度な実践的トラブルシューティング能力に加え、お客様から信頼されるアドバイザーとしての共感力とコミュニケーション能力を備えた役割です。 顧客価値の提供とインシデントオーナーシップ 顧客体験の向上 : お客様からのお問い合わせについて、初期調査から解決、その後のフォローアップまで一貫して担当し、適切なコミュニケーションとタイムリーな状況共有を行います。 AIを活用したサポート : AIアシスタントや診断ツールを活用し、初動対応や根本原因分析を効率化します。 成果重視の問題解決 : 単なる事象解消に留まらず、再発防止やシステムの信頼性向上を意識したサポートを提供します。 顧客対応 : メール、Web会議、電話などを通じて技術的な分析やアドバイスを提供し、お客様の技術レベルに応じたコミュニケーションを行います。 技術対応と社内連携 AIを活用した調査 : AIを利用してログ分析、仮説立案、回答案作成を行い、その内容を適切に検証したうえでお客様へ提供します。 技術調査 : Snowflake環境、コネクタ、社内ツールなどを活用し、問題の調査・検証を実施します。 部門横断での連携 : Engineering、Product、Customer Successチームと連携し、複雑な問題や製品課題の解決に取り組みます。 ナレッジ管理 : ナレッジベースに解決策を登録するとともに、AIが作成したドラフトをレビューし、必要に応じて修正します。 フィードバックと改善提案 : 製品の動作、ドキュメントの不足、およびAIツールの改善点などについてフィードバックを提供します。 バグ管理 : 不具合や機能改善要望を文書化し、Engineeringチームと連携して問題の解決に取り組みます。 サポート体制への参加 : 祝日・週末のローテーション勤務およびオンコール対応を行います。 勤務条件 12:00~21:00(休憩1時間)のシフト勤務が可能であること

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Brex
📍 Seattle• Full-time• $184K – $230K/yr
1mo ago

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. Unlocking AI Agents for the Finance Admin Companies buy Brex to run their spend, and the person on the hook for that is the finance admin — a controller, an accounting manager, a finance ops lead. Their job comes down to two things they can never quite get ahead of: making sure money is being spent compliantly and documented in time to close the books, and knowing where the company's money is actually going. Today t

aiaccountingfinance
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B
Brex
📍 San Francisco• Full-time• $184K – $230K/yr
1mo ago

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. Unlocking AI Agents for the Finance Admin Companies buy Brex to run their spend, and the person on the hook for that is the finance admin — a controller, an accounting manager, a finance ops lead. Their job comes down to two things they can never quite get ahead of: making sure money is being spent compliantly and documented in time to close the books, and knowing where the company's money is actually going. Today t

aiaccountingfinance
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Z
1mo ago

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone. You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth. What you’ll do (Role Expectations) Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives Oversees the health, security, and configuration of the company's internal servers and technical systems Manages the customer support queue by diagnosing technical issues, providing timely solutions,

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