Senior Technical Release Manager Jobs

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicでは現在、当社の成長を支える中核メンバーとして、シニアテクニカルサクセスマネージャー（Sr Technical Success Manager）を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。 Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。 当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。 What you'll do お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。 New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます 他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます 特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。 This role requires アプリケーションを業務で設計・開発した経験がある（バックエンド and/or フロントエンド） AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある 本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある 顧客または社内の他部門のステークホルダーに対

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Senior Technical Program Manager for the Human-in-the-Loop (HITL) Operations , you will own the end-to-end lifecycle of Roblox's AI data labeling and model evaluation ecosystem. This is a high-leverage, high-ownership role at the intersection of Research, Engineering, and Operations. You will scale our data operations that is handling million of items evaluated annually today with projection of 4x the current volume by 2030, managing a multi-million annual budget and a distributed workforce of 100+ remote contractors — all while driving the platform evolution from manual workflows to AI-assisted, LLM-accelerated operations. This is a rare opportunity to build the data infrastructure that directly determines the quality of Roblox's AI models across creator tools, content discovery, in-experience AI, and 3D generative content — at the exact moment when human judgment is the critical ingredient for getting these models right. You Will Lead data programs end-to-end. Own the full lifecycle of labeling and model evaluation workflows across Roblox's AI teams — from translating ambiguous ML requirements into structured annotation tasks, to overseeing contractor execution, quality review, a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Technical Program Manager, Service Delivery Systems on the Global Customer Services (GCS) Strategy & Operations team. About the job We are looking for a hands-on technical builder to join the GCS Strategy & Operations organization. This role owns the technical foundation that powers how GCS delivers customer outcomes at scale — the intelligent automation, knowledge systems, and decision logic embedded in the service delivery workflows of our Technical Account Management, Professional Services, and Engagement Management teams. You'll design and build systems, including AI workflows that operate within the Customer Experience Operations (CXO) governance model and you'll be accountable to GCS business outcomes: resolution rates, revenue-per-headcount, product adoption and more. This role sits at the intersection of engineering and program management. You'll write code every week, but your success is me

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

We're hiring a Senior Technical Program Manager to lead Asana's push into agentic work management — building the programs that let AI teammates plan, execute, and orchestrate work alongside humans . You'll drive initiatives spanning the Asana Work Management Platform which enables human-AI collaboration workflows, partnering with teams across R&D and the business to deliver exceptional customer outcomes . This role requires technical depth and business acumen with strong collaboration skills to orchestrate work across Engineering, Product, Design, Research, and Business teams . This role is based in our Vancouver or New York office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fri days depends on the type of work you do and the teams with which you partner . If you're inte rviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead end-to-end execution of cross-functional programs that advance Asana's agentic work management capabilities — from onboarding and task delegation to multi-agent orchestration and human-in-the-loop review — that let customers get real work done with AI . Build and own product engineering delivery plans, timelines, and dependencies, ensuring alignment and accountability with cross-functional teams . Create visibility, clarity, and drive delivery by managing program governance, identifying risks, coordinating resources, and ensuring teams execute effectively toward shared goals . Communicate updates effectively to teams and stakeholders on program health . Drive continuous improvement by identifying inefficiencies and streamlining processes . About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making . Brings 8+ years leading

We’re looking for a Senior Technical Product Marketing Manager to join our security product marketing team and help bring Datadog’s rapidly growing security offerings to market. In this high-impact role, you’ll collaborate closely with Product, Sales, Sales Engineering, and Enablement to translate complex technical capabilities into compelling narratives that drive awareness, adoption, and differentiation. As the first hire in this space, you'll own key go-to-market efforts, lead technical positioning for strategic initiatives, and mentor others on content strategy and enablement best practices. This is a unique opportunity to shape how Datadog tells its security story to a global market. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Define and execute the technical marketing plan for Datadog’s security product line, from launches to scaled adoption. Partner cross-functionally with Product, PMM, Sales Engineering, and Enablement to craft differentiated messaging, inform roadmap decisions, and build cross-product solution narratives. Create and deliver high-impact sales tools including battlecards, investigation flows, objection handling guides, and competitive workshops. Lead competitive strategy by synthesizing market insights and producing content that positions Datadog as a differentiated leader in cloud-native security. Act as a technical subject matter expert and trusted advisor — coaching field teams, reviewing enablement content, and influencing internal strategy. Represent Datadog in customer briefings, industry events, and webinars, serving as a go-to voice on observability and security. Who You Are: 8+ years of experience in technical product marketing, developer relations, product management, solutions engineering, or related roles in

We are hiring a Senior Technical Product Marketing Manager to lead positioning and messaging and to grow adoption of MongoDB Search and Vector Search as foundational components of our platform – the retrieval layer powering the next generation of grounded AI applications and agents. This is a high-impact role for a marketer who thinks like a builder. As developers architect increasingly sophisticated systems – RAG pipelines, agentic workflows, multi-modal search experiences – retrieval has moved from an implementation detail to a core design decision. You’ll join a high-performing, globally distributed team and partner closely with Marketing, Builder Relations, Product Management, Engineering, Partners, and Sales to develop, measure, and achieve cross-functional goals. The role requires technical depth in information retrieval — lexical and vector search, hybrid approaches, embeddings, re-ranking, agentic retrieval loops, and the tradeoffs that matter in production systems — paired with the product marketing instincts to turn that depth into crisp, differentiated messaging for distinct user and buyer personas. Hands-on experience building or shipping AI-enabled products is a strong advantage. Individuals with prior experience in technical sales, developer relations, or technical marketing are encouraged to apply. This person is a voracious consumer of AI research and pays close attention to shifting patterns in application architectures and development, including agentic systems. This individual is confident in communicating with technical practitioners and non-technical decision makers in one-to-few and one-to-many engagements for internal and external audiences. We are looking to speak to candidates who are based in the US for our hybrid working model. What You’ll Do Drive Strategy & Execution: Act as a strategic partner for high-impact initiatives that align with MongoDB’s long-term business goals in collaboration with Marketing, Developer Relations, Product

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. About the Role This role offers the exciting opportunity to leverage your technical expertise and leadership skills to drive programs that enhance our products, applications, platforms, and ultimately, the experiences of millions of customers, shoppers, and part

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Senior /Technical Program Manager for our Application Experience (AppEx) organization. AppEx is the engineering org that builds the surfaces developers and data engineers love — from Streamlit and Notebooks to Native Apps, Cortex Code, Snowpark drivers, and the developer platform that ties it all together. This TPM will drive high-visibility programs that span multiple AppEx teams and define how tens of thousands of developers experience Snowflake's capabilities every day. AS A SENIOR / STAFF TECHNICAL PROGRAM MANAGER, YOU WILL: Own and drive complex, cross-functional programs across AppEx engineering teams — spanning application surfaces, developer tooling, AI-powered experiences, and the underlying platform — from scoping through delivery Partner with Engineering Managers, Product Managers, and Principal Engineers to define program roadmaps, surface dependencies, and build execution plans that hold up under real-world complexity Serve as the connective tissue across AppEx sub-orgs (Appli

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Enterprises are modernising data platforms and processes at a growing rate to meet the demands of their customers. A majority of this journey requires not just technical expertise but also the ability to drive predictability, and manage complexity. Snowflake’s Professional Services Organisation offers our customers a market-leading set of technical capabilities as well as best practices for modernisation based on experienced leadership. Our portfolio of modernisation solutions spans data migrations, validation, application development, data sharing, lakehouse implementations, data science, and AI. As a Solutions Architect in our team, you will be responsible for delivering exceptional outcomes for our teams and customers during our modernisation projects, with a focus on modern data architectures including lakehouses and streaming data. You will engage with customers to migrate from legacy data platforms, including those based on Cloudera, and build modern data pipelines and lakehouse solutions on Snowflake where customers can then leverage downstream AI and Machine Learning solutions. You will act as the technical lead and expert for our customers throughout this process, guiding customers through decision paths to achieve impactful outcomes and thoughtfully use AI to augm

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. As a Senior Technical Support Engineer, you will be a trusted advisor and technical resource for our customers in the EMEA region. This is a hands-on role for someone who thrives in dynamic environments, loves troubleshooting complex technical issues, and is passionate about delivering exceptional support experiences. You’ll be responsible for resolving high-impact technical issues, driving customer success, and collaborating closely wit

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™ . Our mission is to build a more secure world . Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents . Top brands trust Okta . We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. The Strategic Workforce Identity Opportunity Okta Platform Focus: Workforce Identity Solutions Location: Remote (Must be based within 50 miles of downtown Bellevue, WA office, working in the Pacific time zone). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment. This role is integral to the Strategic segment team

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Senior Revenue Analyst, you will be a critical part of the Company's deal support and month-end close processes. As a member of a small finance team, you're detail-oriented and comfortable managing your own priorities, and you meet deadlines during a high-volume monthly close cycle. This role will report to the Senior Manager of Revenue Accounting. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: Timely and accurate execution of monthly revenue accounting close activities and deliverables (i.e. journal entries, deal review, and reporting) Collaborate cross functionally with business partners, including Sales and Legal, during contract negotiations and provide accounting guidance in order to ensure proper revenue recognition Review revenue contracts in detail, identifying and documenting any non-standard terms to ensure accurate revenue recognition in accordance with company policy and ASC 606 Author, update, and maintain revenue recognition policies and accounting memos to support Figma contract structures Develop scalable revenue accounting processes and drive automation initiatives in partnership with Finance, Legal, Sales, and Engineering Contribute to special projects, system enhancements, UAT, and ad hoc analyses as business needs evolve We'd love to hear from you if you have: 4+ years of combined experience in public accounting and/or corporate revenue accounting Experience working in a high-growth SaaS techno

We're looking for a senior technical consultant who thrives across the full arc of a complex technical engagement, from pre-sales scoping and architecture through hands-on delivery and handoff. As the sole Technical Services presence in EMEA, you'll work with our most strategic enterprise customers to design and implement custom solutions on the Asana platform, partnering closely with Account Executives, Solutions Consultants, and Customer Success Managers to move deals forward and deliver with excellence. You'll write code, shape architecture, and engage directly with IT and business leaders, bringing the same rigor, standards, and craft that define Technical Services globally to every engagement you run in the region. In the pre-sales motion, you'll partner with AEs and SEs to assess technical feasibility, define scope, and shape deal strategy for complex enterprise opportunities. In the post-sales motion, you'll own delivery end-to-end, designing and building scalable solutions using the Asana platform and third-party APIs, advising customer engineering teams on integration architecture, and helping customers unlock new value through AI-powered workflows, data migrations, and custom automation. You'll work alongside Implementation Managers to coordinate delivery, align on project milestones, and ensure a seamless customer experience from kickoff through close. You'll operate as a high-trust extension of the global Technical Services team, bringing a sharp customer-centric perspective from EMEA back to the central practice and contributing to how we evolve GTM offerings, delivery frameworks, tooling, and the Asana developer platform. A core part of this role is establishing consistent, globally-aligned ways of working across EMEA, applying the same playbooks, delivery standards, and engagement practices that define Technical Services everywhere. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday,