Senior Technical Support Engineer Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY DATA SCIENCE & ANALYTICS? The Data Science & Analytics organization's mission is to increase our speed, frequency and acumen of making decisions at scale by instilling a data-influenced approach to building products. We cover a wide area of the data spectrum including analytical data engineering, product analytics, experimentation, causal inference, statistical modeling and machine learning. Aligned and partnering with product verticals, we use this extensive tool belt to discover new opportunities and unmet use cases, influence and shape the product roadmap and prioritization, build data products and measure impact on our community of players and developers. WHY AUTHENTICATION & SECURITY? Authentication & Security sits at the intersection of trust, product, and growth. The team builds the systems that allow users to sign in, recover, and protect their accounts with confidence, while defending the platform against account takeovers, credential abuse, and fraud at massive scale. This role is an opportunity to shape a high-stakes product area where small changes in friction or protection can meaningfully affect sign-ups and user frequency. You will act as a strategic leade

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Senior Real World Data Programmer Consultant to join one of our clients. ClinChoice is a leading global CRO, dedicated to supporting clinical trials and real-world evidence research with a focus on exceptional quality, career development, and a supportive culture. As we expand our presence and offerings, we’re looking for an experienced Senior Real World Data Analytics Consultant to join our dynamic team and lead analytical efforts across diverse therapeutic areas for a high-profile sponsor. Position Overview: We are seeking a Senior Real World Data (RWD) Analytics Consultant/Senior Real World Data Programmer Consultant to lead and oversee complex statistical analyses, provide high-level strategic recommendations, and guide junior analysts in the execution of observational research. This leadership position combines technical expertise with client-facing responsibilities, allowing the successful candidate to influence key decisions within our client’s RWE and cross-functional teams. The Senior Consultant will be responsible for ensuring the highest standards of data analysis and driving innovations that enhance our client’s research outcomes. Key Responsibilities: Lead the development and execution of statistical analysis plans (SAPs) for large-scale real-world evidence (RWE) studies. Work directly with cross-functional teams and senior stakeholders to design data-driven solutions that meet sponsor needs. Oversee and mentor junior analysts, reviewing work for accuracy, quality, and consistency. Provide guidance on the development and optimization of RWD analytics workflows. Establish and maintain strong, trusted relationships with client counterparts. Act as a key advisor, offering strategic insights based on

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer in the Builder Tools team, you’ll work on interactive, developer-facing tools and reusable tooling frameworks for Roblox Studio, a collaborative IDE for making Roblox games. The Builder Tools team is in charge of Roblox Studio’s content making features, from 3D draggers to world-class character animation tools, tooling for making terrain for huge worlds, in-game UI authoring tools, and many more. In this role, you will have a direct impact on how streamlined and enjoyable making games on Roblox is for hundreds of thousands developers worldwide! You will: Work on various interactive tools for Roblox game developers Define architecture and implement reusable tooling frameworks Work with UX designers and Product Manager to come up with most optimal and ergonomic solutions Design and execute on the architecture and technical direction that will be the future of our application Own and deliver complex technical projects from the planning stage through execution Work cross functionally, across teams and technology platforms Mentor team members helping them improve their professional skills and expertise Design, develop, and implement technolog

Salary Range: PLN 260,400 - 352,200 Subject to alignment to the responsibilities and duties of the role. About the job Help make Graphcore’s AI accelerators feel native inside modern Kubernetes environments. As a Senior Cloud Software Engineer, you will lead software that enables new AI accelerator hardware within Kubernetes. You will build Go applications that make complex hardware simple to deploy, manage and operate. Your work will help engineering teams integrate new hardware into existing clusters with a smooth Kubernetes experience. You will shape how users interact with Graphcore technology in cloud-native environments. You will design, build, test and maintain production-quality software, while guiding engineers through complex technical decisions. You will also help strengthen documentation, code quality and delivery standards. This role sits close to hardware, orchestration and cloud infrastructure. It offers rare ownership over software that connects AI compute with the systems used to run it. The team and culture You will work with engineers across cloud software, hardware, platform and infrastructure. The team turns complex integration problems into practical software that users can trust. Work happens through clear technical ownership, direct communication and fast feedback. You will be expected to lead by example, mentor others and raise the quality bar. Decisions are guided by evidence, engineering judgement and open discussion. You will have space to speak up, take responsibility and move important work forward. What we’re looking for Strong experience in software development, ideally with cloud environments or infrastructure platforms Proficiency in Go, with the ability to design, build and maintain reliable applications Deep Kubernetes experience, including container orchestration and cloud-native development Strong Linux knowledge and confidence troubleshooting complex technical issues A track record of delivering complex technical solutions and

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Our ideal candidate will have 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment A tea

Role Description We are seeking a Senior Manager, Data Engineering to lead the team responsible for Dropbox’s underlying data foundations that power our business as a whole. This is a hands-on engineering leader who owns the pipelines and data products that Product, GTM, Finance, and the CTO organization depend on to make decisions. In this role, you will lead and grow a team of data engineers building and operating our ingestion, transformation, orchestration, and serving layers, as well as the self-serve analytics substrate that lets partner teams answer their own questions without bespoke engineering work. The ideal candidate is a deeply technical, product-minded engineering leader who can hold a high bar on system reliability and data quality while partnering closely with Data Science, Business Intelligence Engineering, Analytics, and Product to turn fragmented, ticket-driven data work into durable, reusable data products. Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here . Responsibilities Data Quality & Observability: Establish and enforce a rigorous data quality culture: lineage, freshness monitoring, anomaly detection, and outcome-oriented, gaming-resistant quality metrics. Self-Serve Platform: Lead the engineering of the self-serve analytics substrate, reducing bespoke request volume and increasing partner-team autonomy. Cost & Efficiency: Own the unit economics of the data platform — compute and storage efficiency — and drive measurable improvements without sacrificing reliability. Cross-Functional Partnership: Partner deeply with Data Science, BIE, Analytics, Product, Data Platform, and the CTO org to define the semantic layer, modeling standards, and data contracts that make downstream work trustworthy and fast. Engineering Culture: Establish rigorous engineering practices

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production. This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Customer success Serve as the primary technical owner for customer engagements from initial discovery through production rollout Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence Technical integration Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams Work effectively within customer environments that have different stacks, infrastructure, and integration constraints Product feedback loop Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work Workstream collaboration Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery Make sound engineering decisions under

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer Apps Consoles team owns the console app foundation that makes Roblox feel fast, fluid, and reliable for millions of players and is dedicated to delivering superior performance, reliability, and user experience on PlayStation and Xbox. As a Senior Software Engineer on the Consoles team, you'll be a driving technical force — leading complex client work end-to-end, raising the quality bar across our codebase, and partnering closely with product, design, and platform teams to ship experiences that are polished and performant at scale. You Will: Shape & improve the PlayStation and Xbox experience that millions of players see every day Translate ambiguous product ideas into well-scoped, high-quality engineering plans in close partnership with product, design, and data science. Raise the engineering bar through rigorous code review, proactive mentorship of junior engineers, and the standards you set in your own code. Drive platform-level investments that benefit the broader engineering organization. Work with our Xbox and PlayStation counterparts to ensure feature parity and platform-specific excellence. You Have: 5+ years of experience building and shipping client software, with

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Senior Software Engineer on the Avatar Animation team, you will leverage the Roblox game engine and tools to build groundbreaking experiences that push the boundaries of what is possible on the platform. Your efforts will not only help create amazing content, but more importantly, will help us highlight issues, improve and extend our animation tech, tools and pipeline for all developers. These efforts will enable our game developers to create engaging and delightful experiences for our millions of players. We are looking for a software engineer who is passionate about animation and world class user experiences including both usability and performance.. You need to be proficient in C++ and have experience working on animation systems and tools. Prior experience with animation for games / interactive experiences is a huge plus. You Will: Help develop experiences that push the quality bar beyond what was previously thought possible on the platform Analyze existing animation tech and tools and determine what is needed to meet a project's objectives Author documentation on issues, improvements and feature requests for all aspects of character animation tech on Roblox Work closely with ga

Our Legal team at Asana works collaboratively across functions to achieve our ambitious mission of fostering effortless teamwork for everyone. We are a tightly-knit and cooperative group committed to supporting teams throughout the organization, ensuring they have the necessary resources for success while protecting Asana's core values and interests. Within our team, we exchange ideas, collectively solve problems, and collaborate with other groups to navigate through challenging issues. This role reports to Asana’s Head of Global Privacy, Data Protection, and Compliance. As a founding member of the Privacy Engineering team, you'll shape how we build privacy into our products from the ground up — bridging the legal, regulatory, and technical dimensions of privacy across the company. This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid sche dule . If based in-office: The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays d epends on the type of work you do and the teams with which you partner . If you're interviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Lead technical privacy-by-design reviews for new features and major architectural changes, embedding privacy controls early in the development lifecycle across our business, data, and product infrastructure . Help drive compliance with global privacy regulations (such as GDPR and CCPA) by translating legal requirements into concrete engineering standards, frameworks, and tooling that facilitate velocity . Evaluate and mitigate privacy risks in AI/ML systems, including training data pipelines and model outputs . Build and operate systems that enable data rights for our users and privacy-enhancing technologies (PETs), such as data minimization and de-identificatio

Datadog is entering a new chapter in how our product looks, feels, and operates. Our Design Lab is defining a new visual direction for the platform, and we’re looking for a Senior Staff Visual Product Designer to help turn that direction into a coherent product experience. Datadog is dense, technical, and used by people working through complex problems—often under real pressure. The challenge is not simply applying a new aesthetic. It is rethinking hierarchy, layout, navigation, interaction, and product patterns so the experience becomes clearer, more cohesive, and more expressive without losing the power our users rely on. This is a hands-on product design leadership role for someone who combines strong visual judgment with deep product and systems thinking. You’ll work alongside visual designers, motion designers, product designers, Design Systems, and Engineering to ensure the new direction changes how Datadog works—not just how it looks. What You'll Do Co-develop Datadog’s next visual direction by applying and stress-testing it across representative product journeys. Translate visual principles into concrete decisions about hierarchy, layout, navigation, information architecture, interaction, and behavior. Use visual language to clarify complex, data-dense experiences — hierarchy, density, and attention. Hold the visual quality bar across work you don't own, and align teams around it. Prototype, test, and refine new patterns before they become systemized. Partner deeply with Product Design, Design Systems, and engineering to turn successful concepts into durable system guidance and implementation. Create clear artifacts, pilots, and narratives that help teams adopt the direction and raise the product quality bar. Influence stakeholders across design, engineering, product, and executive partners. You will report directly to the Design Director and work as part of a small, focused team defining the future state before it scales across hundreds

Senior Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They partner directly with customers to design, build, troubleshoot, and improve production solutions, and they are ultimately accountable for helping customers get to production. This role is best suited for engineers who want to own technical outcomes end to end: understanding what a customer is trying to build, shipping the integration, and feeding learnings back into the product roadmap. This role will be based remotely in the United States (East Coast). Responsibilities Customer success Serve as the primary technical owner for customer engagements from initial discovery through production rollout Understand each customer's architecture, constraints, and definition of success, and drive toward that outcome Manage expectations, communicate risks clearly, and help customers navigate technical decisions with confidence Technical integration Build the connectors, pipelines, and supporting tooling needed to make the platform work inside real enterprise environments Write production-quality code, troubleshoot issues, and implement fixes directly in active workstreams Work effectively within customer environments that have different stacks, infrastructure, and integration constraints Product feedback loop Capture product feedback with precision, including logs, reproduction steps, and a clear proposed path forward Use customer engagements to identify product gaps, surface recurring patterns, and help improve the product roadmap Document technical decisions and tradeoffs clearly so product and engineering teams can extend the work Workstream collaboration Partner closely with product and engineering teams to help turn field patterns into reusable product capabilities Contribute directly in focused workstreams by helping drive technical design, implementation, and delivery Make sound engine

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join us as our next Senior Presales Engineer on Twilio’s Communications team! About the job This position is needed to enable our customers to build the future of communications. The Senior Presales Engineer is a critical part of the sales team focused on our New Business and Strategic segments. Twilio’s Senior Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers.They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Senior Presales Engineers should be comfortable engaging with mid-level managers or sketching out an API flow on a whiteboard with customer software engineers. As a Senior Presales Engineer you will be able to fully and independently run low to mid-complexity opportunities. You will have exposure to all aspects o

Coder is looking for a Senior Product Marketing Manager to help us shape how we sell, position, and communicate the value of Coder to the market. This role will play a crucial part in enabling our sales team with compelling content, sales plays, and messaging that resonates with both technical and non-technical audiences. This is a senior-level role for someone with deep expertise in developer tooling and can translate technical concepts into persuasive, easy-to-understand messaging. You should have an understanding of the software development lifecycle, be familiar with cloud-native development, and have experience working with developer and platform engineering audiences. What you bring Deep technical expertise: You’re more technical than your average product marketer. You understand cloud-native ecosystems, developer workflows, and DevOps principles, and you can confidently communicate with technical and business audiences alike. Strong writing skills: You’re a skilled communicator who can write long-form and short-form content with equal precision. Whether it’s a whitepaper, a sales deck, or a tweet, you know how to deliver impact with the right amount of words. Sales experience & customer interaction: You’ve worked closely with senior sales teams and know how to create compelling narratives that resonate in the field. You’re comfortable interacting with customers, analysts, and prospects, ensuring our messaging meets market needs. Agility & prioritization: You can context-switch, moving between projects while maintaining high-quality execution. You know how to prioritize ruthlessly, balancing deep work with rapid-fire tactical needs. Self-sufficiency & asking for help: You thrive in an autonomous role where we trust you to do the right thing. But you also know when to ask for help if you’re overwhelmed; we value transparency and teamwork. Bias for action: You move quickly and experiment often, pushing forward without getting stuck in analysis paraly

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. SUMMARY: The Senior Manager, Project / Technical Delivery shifts from localized team management to a critical Regional Focus. Modeled as a "storm pilot," this role requires a multi-department focus and the ability to influence thinking in highly sensitive situations. You will establish operational objectives, delegate assignments to lower managers, and maintain strict accountability for adhering to long-term regional work plans, budgets, and short-term goals. On the delivery side, you establish the Quality Assurance frameworks for regional delivery teams and oversee multiple complex legacy-to-Snowflake modernization workstreams simultaneously. You serve as a key executive advisor, negotiating high-stakes Statements of Work (SOWs) and advising customer senior management on modernization ROI and risk mitigation. WHY THIS ROLE? This role is the bridge between frontline execution and regional strategy. It offers a high-impact platform to shape delivery governance standards across an entire region, directly influencing multi-department frameworks and large scales of revenue. If you are a seasoned leader capable of guiding lower managers, navigating high-stakes customer environments, and managing multi-million dollar regional operations, this role allows you to make a profound op