Senior Technical Support Engineer Jobs

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Senior Software Engineer, Core Experience Job #SECE39 Overview Maplebear Inc. D/B/A Instacart in San Francisco, CA seeks Senior Software Engineer, Core Experience (Multiple Openings). Employee may be stationed anywhere in the continental United States but will report directly to Instacart headquarters in San Francisco, CA. About the Job Design, build, and implement software solutions to optimize and scale the Instacart platform and related technologies as part of the Core Experience team. Duties include: Developing highly scalable software using innovative computer science and software engineering principles while ensuring proper protocols are in place to rapidly roll out upgrades and new features; Analyzing and optimizing expensive SQL queries; Enabling sophisticated, data-driven features that adapt to customer shopping behavio

About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need. At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events. About the role: We're looking for a Senior Product Manager to join our team. Reporting to the VP of Product and working closely with Product Design, Clinical Relations, Marketing, and Engineering, you'll own the platform experiences that let clinicians deliver and document special education services every day, and you'll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. Roughly two-thirds of the current roadmap is net-new, AI-native capability, including an AI Copilot spanning report writing, documentation, session planning, and IEP writing. You'll shape what that capability becomes, partnering with designers, engineers, clinicians, and business stakeholders to reimagine how high-quality teletherapy gets delivered and documented. This is a senior, cross-functional role: you'll own solution design and product definition, build deep fluency across the entir

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

The Opportunity We’ve built out a best-in-class data asset and AI tools about businesses in the US. We are continually expanding our data coverage to ensure our product is a one-stop-shop for KYB, onboarding, assessing fraud risk, creating and managing sales/marketing campaigns to US businesses. We need to ensure we are constantly keeping an eye out for new data sources that will enhance our product, as well as ensuring every data partnership we use today continues to add value. What You'll Do We’re looking for someone who will anticipate Enigma’s data needs based on the company strategy and near term goals. You’ll source new data partners to strengthen Enigma’s data assets and overall product, both opportunistically and as requested by internal product and engineering teams. You’ll be responsible for the management and ongoing growth of our internal source of truth data. You’ll also be responsible for evaluating the data quality of new partners’ data and owning the integration of that data. You’ll manage relationships with data partners - all the way from sourcing data, negotiating contracts and managing data budgets to assessing data partner performance and negotiating renewals. You’ll collaborate with Legal, Finance, Product and Engineering. This is a role with a high-level of accountability. You will need to anticipate the data needs of internal teams well before they need the data to make sure they are not blocked. You’ll need to drive forward conversations and evaluations with data partners, even when these are not high priority in the near term for other stakeholders. We Are Looking for Someone Who Is fluent in SQL, passionate about analyzing data, and knows the difference between data that only looks good in a sample and data that holds up once it’s in production. Has very strong negotiating chops - you understand how to “give and take” to get the best deal Is an expert at relationship management Operates with a sense of urgency and perseveres through

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Senior System Analyst is an individual contributor within Enterprise Technology responsible for the configuration, release management, and operational support of Zip, our procurement and intake platform. As a Sr. Systems Analyst - Procurement you will report to the Sr. Manager of HRIS. You will partner with multiple teams, including Sourcing, Accounts Payable, Finance, Legal, and Enterprise Applications. Your partnerships will ensure Zip remains stable, well-governed, and aligned with Workday and other SaaS financial applications. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 3 days/week. Responsibilities: Manage Zip configuration, including workflows, fields, validations, permissions, and company settings Manage Zip release cycles (monthly and ad hoc), including reviewing release notes, assessing impact, advising business, coordinating testing, and promoting changes from sandbox to production Administer user roles and permissions in Zip to ensure appropriate access, segregation of tasks, and compliance with governance and security standards Partner with Sourcing, Accounts Payable, Finance, and Legal to translate requirements into Zip configuration changes Evaluate and resolve Zip support requests, defects, and small enhancement Follow our SDLC and change control procedures to guarantee proper configuration, testing, validatio

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Vice President, Marketing – Finance & Credit and Risk is a global commercially-minded, strategic leader with a proven track record of translating strategy into measurable growth, market impact and commercial outcomes. This role translates business strategy, product innovation, and customer insights into compelling market narratives, differentiated go-to-market programs, and measurable commercial outcomes that advance Dun & Bradstreet's leadership in data and AI. This role comes at an exciting inflection point for the business. Dun & Bradstreet enters its next chapter with strong market momentum, deep customer relationships, and a growing portfolio of AI-powered capabilities that are creating new opportunities for differentiation and growth. Building on an established marketing foundation, this leader will elevate the company's market impact, sharpen its competitive positioning, and help accelerate the next phase of growth. Essential Key Responsibilities Go-to-Market & Growth: • Develop and execute an integrated marketing growth strategy that increases awareness, engagement, pipeline, and revenue performance across priority markets and customer segments for D&B’s Finance & Credit and Risk Operating Units. • Bring market, customer, competitive, and performance insights to influence product, commercial, and growth strategies. • Own Marketing's contribution to pipeline generation and revenue

Senior SRE Reliability Engineer Location: New York, NY (Hybrid) / Remote Department: Engineering The Role Flowcode is seeking a Senior Site Reliability Engineer (SRE) to work on reliability and infrastructure efforts across our platforms. This role will help grow and drive our infrastructure strategy, operational rigor and observability while building and supporting the systems and tooling required to support Flowcode’s continued growth. As an individual contributor within our engineering organization, you will develop and operate scalable cloud infrastructure, establish best practices around deployment and reliability, and partner closely with engineering teams to ensure systems are scalable, resilient and observable. What You’ll Do Reliability & Infrastructure Improve system availability, scalability, and resilience across Flowcode's platforms Own key pieces of our EKS-based infrastructure end-to-end Contribute to incident response and postmortems, turning findings into durable fixes Support engineering teams with infrastructure questions, escalations, and day-to-day unblocking Cloud & Platform Engineering Manage and scale our core AWS footprint (EKS, VPC, RDS) through Infrastructure as Code (Terraform) Enhance disaster recovery and failover mechanisms to protect mission-critical workloads Collaborate with product engineering to streamline and optimize internal developer experience CI/CD & Deployment Automation Design and scale deployment pipelines using GitHub Actions Expand GitOps practices and tooling through ArgoCD Facilitate secure delivery with automated validation and progressive rollout strategies Observability & Monitoring Oversee and optimize the organization's monitoring, logging, and alerting infrastructure Develop high-signal metrics, tracing, and visualization dashboards while minimizing operational noise Establish and monitor Service Level Objectives for managed platform components Qualifications Required 4+ years of profession

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. The same principles that shape our products guide how our team works: we embrace AI as a core productivity multiplier, and all team members incorporate AI into their daily workflows to drive efficiency, innovation, and impact. As a Senior FP&A Analyst, Cloud Hosting, you’ll be a finance partner on GitLab’s Financial Planning and Analysis (FP&A) team. Reporting to t

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Hasbro and Wizards of the Coast, we harness the power of imagination and connection to create unforgettable experiences. We create entertainment that inspires creativity, sparks passion, forges friendships, and fosters communities around the globe. In every pursuit, our mission is to inspire a lifetime love of games. Whether it's through the strategic depth of Magic: The Gathering®, the rich storytelling of Dungeons & Dragons®, or our AAA digital game studios, we build worlds that bring people together, spark creativity, and fuel adventure. As we continue to grow and explore new realms, we're seeking passionate, curious, and innovative minds to join the adventure. We are hiring a Senior Attorney to support our first-party video game studios and serve as the primary deal lawyer for outbound licensing of iconic Wizards and Hasbro IP into digital games worldwide. This role will manage a team of two: one attorney and one paralegal. It will cover an important and growing portfolio. The goal is to deliver excellent legal service to client teams and build outstanding video game experiences for players worldwide. This role reports to the VP of Legal for Wizards of the Coast. This role is currently based at our Renton, WA office and requires onsite work 3 days per week, currently Tuesday - Thursday. What You Will Do as a Senior Attorney : Structure and negotiate agreements across: outbound licensing for partner-developed digital games (mobile, PC, and console), co-development, work-for-hire, publishing, and external dev

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary Perforce is looking for a Senior Software Engineer to join the Akana Sola team. Sola is Akana's mainframe API enablement product, exposing COBOL, CICS, and IMS/DB2 assets as REST/SOAP APIs. This is a genuine growth opportunity: mainframe skills are increasingly rare and highly valued, and this role is built for an engineer with a strong Java/API foundation who wants to develop a differentiated, in-demand specialization in mainframe technologies. You'll work directly with, and be mentored by, senior engineers on a small, highly specialized team maintaining a product that supports mission-critical customer applications. We work in an agile product development process with core values of results, teamwork, ownership, quality of work, problem solving, and service to customers. Responsibilities Mainframe & Legacy Systems – Growth Track (Mentorship & Training Provided) These skills will be developed on the job under mentorship from our senior mainframe engineers. Any prior exposure is a strong plus, but eagerness to learn matters more than existing depth. COBOL - the primary language, by volume, behind the legacy Sola runtime that all customers rely on. CICS application development, as

About the Role MongoDB is seeking a strategic and execution-oriented Senior Product Manager to own the strategy, roadmap, and delivery of Revenue and Order to Cash (OTC) capabilities that enable accurate, scalable, and efficient revenue operations. This role will work closely with the Group Product Manager, Quote to Cash (QTC), owning the OTC and revenue processes within the broader QTC organization, while partnering across Finance, Revenue Operations, Sales, Enterprise Architecture, Engineering, and Program Management to improve the end-to-end order-to-cash lifecycle — order management through billing, collections, revenue recognition, and close — and help the business scale with reliable, increasingly automated revenue systems. You will own product discovery, prioritization, requirements, delivery partnership, and launch readiness across the OTC and revenue lifecycle — including order management, subscription and contract operations, billing, accounts receivable, collections, renewals, revenue recognition, month-end and quarter-end close, and ERP integrations. The central focus of this role is revenue accuracy and timeliness: reducing manual adjustments, strengthening SOX and audit controls, accelerating time to invoice and cash, and building a foundation for continuous process improvement across the revenue lifecycle. What You'll Do Define and maintain the Revenue/OTC product vision, strategy, roadmap, and release priorities in alignment with company objectives, with revenue accuracy and close efficiency as the north star Partner closely with the Group Product Manager, QTC to align the OTC and revenue roadmap with the broader Quote to Cash strategy, while owning the order-to-cash and revenue processes as your dedicated area of focus Build deep expertise in NetSuite and the surrounding revenue systems landscape, including billing, accounts receivable, revenue recognition, month-end and quarter-end close, order management, contract and subscription data, ERP

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments. Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence. We operate globally with offices in the US (NYC, Austin, Miami, Mountain View) APAC (Hong Kong, Shanghai, Beijing, Guangzhou, Singapore), and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery. What It’s Like to Work at YipitData: YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals. From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers. Why Top Talent Chooses YipitData: Ownership That Matters : You’ll lead high-impact projects with real business outcomes Rapid Growth : We compress years of learning into months Merit Over Titles : Trust and responsibility are earned through execution, not tenure Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention Who Thrives Here? We hire sprinters, not coasters—people who: Choose growth over comfort Lead through challenges Are energized by high expectations It’s not for everyone, and that’s intentional. If your ambition is matched by your work ethic—and you'r

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Senior ML/AI Engineer Full-Time Who we are: In an era of rising AI agents and consumer skepticism, Bazaarvoice sources, verifies and amplifies authentic consumer ratings, reviews and visual content at scale, making your products discoverable, trusted, and chosen. We source, verify, and amplify authentic product ratings, reviews, photos, and videos at scale. Driving reach, traffic, and conversion. We make products discoverable, trusted, and chosen, by shoppers and by AI. We are the world’s most trusted network of authentic consumer voices. Where AI/ML is key: Our solutions enable brands to co

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. responsible for delivering the software but also for operating and supporting it in production. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructur