Senior Technical Support Representative in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Shape the future of Roblox’s virtual economy. The Economy ML team is building the machine learning backbone that powers Roblox’s Marketplace, Developer Monetization, and Payments ecosystems. From intelligent pricing and personalized storefronts to dynamic layout optimization and avatar understanding, we’re reimagining how the Roblox economy drives user engagement, monetization, and creator success at scale. As a Senior Software Engineer (Data Systems), you will architect, build and deploy high-scale, reliable real-time and batch data systems for personalization, search and recommendation across various product surfaces in Marketplace, Developer Monetization and Payments. You will be involved in key data projects from architecting event taxonomies and logging interfaces to real-time feature serving across multiple search and recommendation surfaces. What You’ll Do Act as data engineer for Economy ML, setting standards for batch vs streaming feature pipelines, table design, observability, and documentation used across the Economy group. Work as a hands-on contributor on our data systems to power content recommendation, search and personalization across Economy product surfaces. Pa

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Software Engineer on the Sharing team, you will build the foundation that powers how millions of users capture, share, and discover content on Roblox Moments. You will work across the stack to deliver high-performance experiences, from client-side user flows to the backend systems that serve billions of contents each day. You will partner closely with product and other engineering teams to define architecture, improve reliability, and drive measurable impact on engagement and content growth. This role is ideal for engineers who thrive on building scalable, developer facing and user-facing products that blend technical depth with creative impact. You Will: Design and build engaging, high-performance content creation/sharing and consumption experiences across Roblox Moments Own projects end to end, from design and architecture to launch and iteration, driving measurable impact on user engagement and content quality. Collaborate with engineers across product, safety, and infrastructure teams to define best practices and align on scalable solutions. Identify gaps in performance, testing, and experimentation workflows, and lead improvements that make the team mo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a senior software engineer on the Cell Platform team at Roblox, you will build systems that Roblox engineers use to create and deploy resources onto Kubernetes. Our engineers deploy their services in a complex, hybrid, multiple-cluster, K8s environment. The Cell Platform manages this complexity for our users, with tools, APIs, K8s controllers, and UX, simplifying infrastructure for our internal customers. You Have: A desire to work on critical, large-scale distributed systems An appreciation of observability and instrumentation and tooling to make your life easier 7+ years of experience as software engineer Bachelor's degree in Computer Science or an equivalent field You will: Build our Roblox-wide control plane using Kubernetes primitives (and plenty of custom resources) Work on the interface of the few hundred person infrastructure organization to the thousands of Roblox engineers Write and review high quality code and tests (largely Golang) Work on a team that cares about inclusivity and shipping For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety o

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Job Description The Geometry Scalability team builds the systems that power both Avatars and Environments across Roblox. Our mission is to enable millions of developers to build large, high-fidelity worlds and multiplayer experiences that still run smoothly on phones and low-end devices. We’re the team that lets Roblox experiences evolve from simple platformers into massively multiplayer, open-world, AAA-quality games. This is a CEO-level priority: how Roblox “ages up” from kids’ games to experiences everyone wants to play, by making higher-fidelity avatars and environments performant at platform scale. You Will: Design and ship 3D engine systems for avatar and environment geometry, including mesh processing, level of detail, transcoding, streaming, runtime loading, and related performance systems. Partner closely with other teams (Rendering, Avatar, Studio) and external developers so that the features you build are directly usable to create amazing experiences. Profile and improve the performance of our game engine across a wide range of devices, with particular attention to mobile. Lead by example: drive projects end-to-end, mentor other engineers, and help set a high bar for technical qu

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Security Software Engineer on the IAM team at Roblox, you'll build the next generation of identity and access management — defining how both humans and AI agents get identity, authenticate, and receive access to Roblox's production infrastructure. As AI agents become first-class actors in our systems, you'll design the tooling and policy that governs what they can do, how they prove who they are, and how we keep that access safe at scale. You'll also continue to evolve our workload authentication, privileged access management, and secure "golden path" for developers. Your work will directly shape the security posture of our entire production environment and set the standard for agentic IAM across the industry. You will: Design Identity and Access for AI Agents: You will define how AI agents get credentials, receive scoped permissions, and have their sessions managed throughout their lifecycle — pioneering the patterns for agentic identity in production. Engineer Hybrid Production IAM at Scale: You will design and implement scalable IAM solutions for Roblox's hybrid production environment, spanning on-premises and cloud infrastructure, ensuring secure and efficient access for hum

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on the Connections team, you will build systems and applications across the stack and enable players to connect and play together. Your work will power the Roblox social graph, helping people recognize and connect with friends so they can have a richer experience on the platform. You will own critical features used by millions of users daily as well as develop new zero-to-one features. You will drive company-level objectives for user engagement and retention through friending, which is a critical part of our user journey. If you are an experienced developer who loves to write code and ship user-facing features, you’ll be right at home with our product-focused team. This role is based at Roblox HQ in San Mateo, CA (no remote option). You Will: Ship features and work across the stack with an end-to-end understanding of our features. This role will be frontend leaning. Collaborate with other engineering, product, and design teams to define and build features used by tens of millions of users Drive individual projects from end to end, ensuring they are well-planned, executed efficiently, run experiments, and deliver meaningful impact. &nbsp

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're building the data foundation that makes advertising on Roblox possible. As a Senior Engineering Manager you'll lead a team of engineers building the systems that turn raw signal into trustworthy, privacy-safe, actionable data across five connected domains: core data infrastructure, identity, measurement, audience targeting, and feature engineering for ML. This is a hands-on leadership role at the center of our monetization strategy. Your team's work determines whether advertisers can reach the right audiences, prove positive ROI, and trust the numbers we report, all while upholding the privacy and safety standards our platform is known for. You'll set technical direction, grow a high-performing team, and partner closely with product, data science, privacy/legal, and the broader Ads organization. You Will Build and lead a team of high-caliber software engineers. You'll be responsible for hiring, performance management, career development, and fostering an inclusive, high-output team culture. Set and communicate a multi-quarter technical roadmap across core data, identity, measurement, targeting, and the ML feature platform, and make the prioritization and buy-vs-build calls that

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer on our Engine Networking team, you will have an immediate impact on the building blocks of Roblox itself. The software you build is a very large application that empowers our global community of 2M+ developers to push the boundaries of interactive gaming. Your work will touch every part of the engine, from threading and memory management to physics and scripting. If you enjoy working on C++ software and have a passion for working on high-performance real-time applications alongside experienced and passionate engineers, you will be right at home on our growing Game Engine team. You Will: Develop engine code in C++ for sub-systems critical to the Roblox game engine Work on sub-systems that handle data syncing between server and client, game-aware data streaming, and harmonizing resource usage to ensure gameplay works on various devices with varying CPU and memory capabilities Work on every application Roblox develops, from mobile phone clients to cloud-based servers You have: 4+ years of experience and you've worked on deep and challenging problems in large and complex C++ codebases. System-level pointers, templates, and raw blocks of memory are tools to write co

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we believe advanced research belongs in production, driving core algorithmic advances at a global scale. In this role, you’ll own high-impact projects end-to-end, from initial ideation to production deployment and academic publication, while solving complex, high-dimensional challenges at world-scale concurrency. Your expertise, across research areas including Computer Vision and Graphics, multimodality, NLP, or recommendation systems, will directly shape the experience for millions of daily active users. Come build the AI-driven infrastructure powering the future of immersive entertainment. You Will Prototype and implement advanced AI and machine learning solutions that drive core platform features and innovation at scale. Develop and deploy cutting-edge models (e.g., deep learning, generative AI, multimodal architectures) to solve complex, high-impact technical challenges. Collaborate with applied researchers, engineers, and product teams to translate advanced research concepts into production-ready systems. Translate complex research into scalable, robust infrastructure that directly impacts hundreds of millions of daily active users. Work backward from user and product

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. With Roblox’s daily active users growing at a record pace, we are seeking experienced machine learning researchers who thrive on solving complex challenges and designing scalable, ground breaking solutions. In this role, you will innovate on LLMs, VLMs, autoregressive models, or other large models for user understanding, content understanding, recommendation, and agentic search. Your work will lay the foundation for personalizing user experiences, enhancing engagement and retention, and driving growth within the creator ecosystem. In search and discovery, you will contribute to the core systems that enable users to discover and interact with experiences across Roblox. On Search, that work spans the end-to-end user search journey, covering query suggestions, autocomplete, and retrieval and ranking. These systems drive exploration and engagement across all surfaces, helping users find relevant and exciting content. Looking ahead, our team aims to innovate further by developing auto-generated summaries, images, and videos from experience content to improve discoverability and inspire user exploration. Our mission is to connect a billion users with the best content and connections at the right

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Recommendation Systems are a key growth lever at Roblox, driving retention, engagement, and monetization for hundreds of millions of users. This role offers the unique opportunity to redefine how users search and discover everything from the most interesting immersive experiences and digital avatars in our Marketplace to personalized advertising. You will solve a diverse range of high-scale ranking, retrieval, and personalization problems across our platform. We combine cutting-edge research —including deep learning, generative AI, and reinforcement learning techniques— with large-scale engineering to bridge experimentation and production; you'll design algorithms that operate at massive scale and shape the next generation of recommender systems for user-generated content. Teams Hiring for This Role Search and Discovery: powers major recommendation surfaces—conducting cutting-edge research in generative modeling, multimodal and MLLM technologies, designing advanced agentic AI algorithms to solve business requirements while achieving technical breakthroughs. Safety, Alt Defense: architects a massive-scale detection engine that identifies recidivist bad actors across billions of account

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior/Principal Software Engineer on the Build Surfaces team, you will lead projects that shape how everyone builds on Roblox, across both Studio and the Roblox App. Our team owns the AI-powered workflows that meet Players and Creators directly in their environment of choice. We are building tools that span the full creation lifecycle, helping creators build, grow, and monetize. Today, Build lets you do all of this through text: generate a playable game from a sentence, iterate on gameplay and visual design, playtest the changes, publish, and discover insights to help your game grow. From here, we are making the iteration cycle faster, gamifying the act of building, and helping get creators' work in front of players. These efforts lower the barrier to creation and make Roblox a place where anyone can turn an idea into a game people play. Your work will have a direct impact on millions of Creators by making creation more powerful, accessible, and seamless. We primarily work with React, Luau, and occasionally C++, but adaptability to evolving technology is key. TypeScript and Web expertise are a helpful proxy for this stack. You Will: Contribute to development across Build and Studio As

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Vendor Operations focused on automation, you will work horizontally across our safety vendor ecosystem to drive programs that standardize, automate, and scale the processes that keep our operations running. Rather than owning a single vendor relationship in isolation, you will operate across systems, tools, and vendor partners to build repeatable workflows, introduce automation and LLM-based tooling where it drives efficiency, and establish the reporting and communication rhythms that keep senior leadership informed. This is a builder's role for someone equally comfortable in a vendor business review, a process-mapping session, and a dataset full of operational signals. You will: Lead horizontal programs that scale safety vendor operations by identifying friction across systems and vendor relationships, then designing and rolling out standardized processes and playbooks that improve quality, throughput, and cost efficiency. Partner with vendors and internal stakeholders to translate operational goals into concrete workflows, SLAs, and success metrics, holding programs accountable to measurable outcomes. Identify and implement automation opportunities across manual and repetitive proces

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Service Networking team connects and secures the services behind our platform across our data centers and cloud infrastructure. As a Principal Software Engineer on Service Networking, you will set technical direction and lead hands-on development of the systems that make service-to-service communication reliable, secure, and efficient. You will guide the evolution of our Envoy- and Istio-based platform as services move across Kubernetes, Nomad, and cloud environments. You will partner with Compute, Security, and application teams, and help senior engineers lead complex technical work. You will: Set the technical strategy and roadmap for service mesh, balancing reliability, security, performance, and operating cost. Design and build control-plane and data-plane capabilities for service discovery, routing, load balancing, and traffic policy using Envoy, Istio, and related technologies. Lead integration and migration across Kubernetes, Nomad, and cloud environments, with clear compatibility requirements and safe rollout plans. Partner with Security and application teams to deliver workload identity, mutual TLS, and traffic policy enforcement in production. Improve resource efficiency

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Ads User Experience team at Roblox is dedicated to developing cutting-edge software and integrations that facilitate ads on Roblox. Our focus lies in building a first-of-its-kind ads system in our Game Engine. We are developing different ad formats and integrations, starting with video. We are looking for a Principal Software Engineer with an expertise in C++. This is a high-impact position. Ads at Roblox is at the beginning of our journey, presenting an amazing opportunity to get in at the ground floor and help build a multi-billion dollar business from scratch. We are approaching this challenge with a strong focus on performance and a deep respect for our community — ensuring everyone continues to have an exceptional experience on Roblox. As we move toward enabling cooperative experiences for an infinite number of players in infinitely scalable worlds, we are looking for a Senior Engineer who is both technically exceptional and capable of delivering meaningful, real-world impact. You Will: Help build a first-of-its-kind ads system within the Roblox Game Engine Develop new ad formats and integrations, starting with video Contribute to the design and performance of systems t