Senior Technical Support Representative in San Mateo

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Marketing Analyst, Lifecycle Marketing will play a critical role in distilling customer data into actionable intent signals that drive lifecycle strategy and personalization across Fanatics Commerce. ROLE OVERVIEW We are seeking a data-savvy and entrepreneurial Senior Marketing Analyst to join our Lifecycle Marketing team, where you will distill data into customer intent, motivations, and friction points to inform lifecycle strategy, personalization, experimentation, and cross-channel messaging. A self-starter, you will lead cross-functional collaboration with Lifecycle Marketing Strategy, Analytics, and Engineering teams to further develop our approach to a holistic customer view and experience. The Senior Marketing Analyst, Lifecycle Marketing delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Partner closely with Lifecycle Marketing Strategy, Analytics, and Engineering teams to align on a shared, holistic view of

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Director, Business Strategy & Analytics will play a critical role in driving data-informed digital marketing performance and customer acquisition strategy across Paid Search, Paid Social, Display, and Affiliate channels. ROLE OVERVIEW We are seeking a data-driven leader with deep experience in eCommerce marketing analytics and a scrappy, get-it-done attitude to join the Strategy & Analytics team. This role partners closely with the Digital Marketing team to optimize digital marketing investments, improve campaign efficiency, and shape customer acquisition strategy — with significant exposure to senior leadership and a mandate to distill complex marketing data into clear, actionable insights. The Director, Business Strategy & Analytics delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Cross-Functional Leadership: Serve as a strategic analytics partner to Digital Marketing channel managers and business stakeholders, tr