Senior Technical Support Representative Jobs

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. Job Description As part of our Hardware Development team , you will be involved in product development, verification and validation (VaV), and complex customer support cases related to hardware design. This role is suited for engineers who enjoy working across the full hardware lifecycle, from concept and design through bring-up, testing, optimization, and long-term product support. The position combines hands-on engineering work with cross-functional collaboration, especially with product managers and software development teams. This is an end-to-end hardware engineering role focused on building robust, optimized, and reusable embedded hardware platforms and supporting them throughout their lifecycle. Role & Responsibilities As a Hardware Development Engineer , you will drive the complete hardware design cycle for new electronic products, including: System design Schematic capture Bill of Materials (BOM) creation and maintenance Multi-layer PCB design (6+ layers) Technical documentation Hardware bring-up Verification and validation, including compliance tests such as EMC , electrical compliance of interfaces, shock and vibration, and related activities Creation and maintenance of Altium component libraries and the Altium 365 workspace You will be responsible for developing highly robust, optimized, and generically usable System on Module solutions, carrier boards, peripheral products, and related hardware, together with complete documentation. You will work closely with product managers and software development teams during the developm

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Money Movement & Card Ledger team is looking for a passionate Software Engineer to help build the tools and systems that we use to manage money movement, bank data integration & merchant data. Affirm Card is Affirm’s newest financial product that marries the functionality of a debit card with access to Affirm's buy now pay later financing options. Our ability to move money effectively is critical to our ability to reach new customers and improve financial lives. We work closely with experience, data science, product, and a wide range of engineering teams to both leverage existing systems and build new systems. This role requires a high level of technical capability, strong cross functional communication, and a creative mindset. Our work needs to be correct, scalable, and extensible. Our job is to have an industry leading money movement system to empower our product. Affirm is experiencing explosive growth with millions of customers across thousands of merchants in-store and online, and your contributions will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you'll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for t

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. We’re looking for someone with 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) What you will do in this role Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimization, and best practices ado

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. About The Team The Commerce Site Reliability Engineering team is responsible for the reliability, scalability, and day-to-day operation of the platforms that power GoDaddy's Commerce ecosystem. We build and operate shared infrastructure, support critical production systems, and partner closely with engineering teams to ensure services remain secure, resilient, and highly available. As a Senior Site Reliability Engineer, you'll join a team that values ownership, operational excellence, and continuous improvement. Engineers are empowered to identify problems, drive meaningful change, and influence how reliability is delivered across the broader Commerce organisation. From improving operational maturity and reducing toil to modernising delivery platforms and strengthening incident response practices, this team plays a key role in enabling engineering teams to move quickly and safely. You'll work closely with engineers across infrastructure, cloud, security, networking, and application teams while helping shape the future of reliability engineering at GoDaddy. This role offers significant opportunity to broaden your impact, develop technical leadership skills, and grow toward Staff and Principal engineering positions over time. What you'll get to do... Lead reliability and operational improvement initiatives across GoDaddy's Commerce platform, helping engineering teams build and operate services safely and at scale. Own critical production systems, drive incident response and post-incident improvements, and continuously raise the bar

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is seeking a proven leader to drive support transformation and continuous improvement initiatives across the Employee Experience organization. This role is responsible for improving the effectiveness, efficiency, and customer experience of Workplace IT services by leading strategic programs focused on support operations, service management, automation, AI-enabled support, and operational excellence. The ideal candidate combines strong people leadership, technical expertise, business acumen, and executive communication skills to drive measurable improvements in employee experience and support performance across Micron's global environment. In this leadership-by-example position, you will be encouraged to lead and develop a robust team that delivers a high value portfolio of work, while working with senior management to help define the broader strategies required. The ideal candidate will have the vision to translate business needs into system capability and overall service improvement while providing the leadership to see solutions through to delivery and measurable improvements in overall employee experience. Responsibilities: Partner with business collaborators, technical teams, and architects to identify needs, develop solutions, and maintain a 3-year support technology roadmap. Lead cross-functional teams to deliver successful support and service transformation initiatives. Drive continuous improvement programs focused on service quality, operational efficiency, au

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Software Engineer on the Vanta for Government team, you'll set the technical foundation for Vanta's expansion into the public sector: designing the systems, patterns, and architecture that will power compliance programs from the ground up for government vendors and agencies. The Vanta for Government team is building and evolving Vanta's AI-powered platform for government vendors, federal agencies, and State, Local, and Education (SLED) organizations. Our mission is to make government compliance not easy, but easier: helping organizations automate the heavy lifting across complex frameworks like FedRAMP, CMMC, and NIST, strengthen their security posture, and support mission-critical work with greater confidence. You’ll work directly alongside early design partners to shape new capabilities in real time. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as a Senior Software Engineer at Vanta: Lead complex projects with multiple stakeholders and engineers to deliver significant impact to our government product line, designing systems that adapt Vanta's core compliance platform to meet the demands of federal agencies, government vendors, and SLED organizations Lead the design and build of net-new product capabilities — including core compliance workflow features that don't yet exist in Vanta's product today — working alongside early design partners to validate and iterate as requirements evolve Partner with

This is an internal facing role which will shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture. Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo. Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot. Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting. Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution. Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate. These are the essentials you’ll need to get an

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Auth Experience owns the customer journeys during authentication, verification, and fraud journeys. You'll work to build the backend orchestration layers that drive our Web and Mobile surfaces. In this role, you will need to gain a deep understanding of the business, product and engineering context, and utilize that context to own and deliver high-availability and low-latency systems that Affirm customers use every day. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. · You have a track record of developing highly available distributed systems us

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview We are looking for analytical talent to turn experience with data and support of world-class journalism into decision-making insights. As part of the Data and Insights Group (DIG) and Data Platforms, you will join a large community of accomplished data professionals who partner with Product, Engineering, and Design teams across the business. You will focus on supporting our enterprise partners and report to our Executive Director, Analytics Engineering. Responsibilities: You will independently lead work streams in a high leverage, high visibility role building the next generation of data foundations for our core enterprise reporting datasets that executives depend on daily You will be our subject matter expert on our subscription data, translating our needs into technical implementations and mentoring teammates on the domain You will design reusable business logic and data pipelines allowing other analysts and partners to answer questions quickly. You will develop data models, data contracts, alerting, context, and metrics/semantic layers supporting both traditional and AI-assisted analytical use cases. Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world. Basic Qualifications: 5+ years of experience in analytics engineering, data engineering, product analytics or similar data

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Senior Software Engineer, Data on the Mapping team, you will collaborate with our world-class team of engineers, product managers, and scientists to grow and improve the quality of recommended routes and accuracy of our travel time estimations. You will lead the architecture and long-term technical direction of our offline experimentation tooling and route simulation services — the systems that let Lyft test routing changes safely before they reach production. You'll also build scalable data pipelines for experimentation, analytics, and machine learning models, along with the data governance and observability systems that keep them trustworthy. Your work will enable integration with partner teams and allow stakeholders across Engineering, Data Science, and Product to make data-informed decisions that directly impact Lyft’s growth and profitability. Our technology stack is based on the latest technologies such as AWS, Databricks, Kubernetes and Airflow. You will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on projects that directly impact millions of riders and drivers. Responsibilities Own core data pipelines end-to-end, building deep subject matter expertise in the systems you manage and defining/managing SLAs for pipelines, services, and datasets to ensure reliability at scale Serve as the technical owner and architectural lead for our offline experimentation platform and route simulation services, setting technical direction, evaluating trade-offs, and ensuring the systems scale with Lyft's routing and mapping ambitions Continuously evolve data models and schemas to meet business and engineering requirements Develop AI tools that support self-service management of data pipelines (ETL) and schema evolution, and perform han

Kincellis Advanced Therapies is a U.S.-based contract development and manufacturing organization supporting advanced-therapy developers from early-stage CMC, process and analytical development through clinical supply, pivotal-stage programs and commercial supply. With facilities in Gainesville, Florida; Research Triangle Park, North Carolina; and The Woodlands, Texas, Kincellis combines broad technical expertise with flexible, scalable GMP infrastructure across autologous and allogeneic therapies, including but not limited to CAR-T, Tregs, CAR-NK, MSCs, dendritic cell vaccines, exosomes, iPSCs & synthetic mRNA. For more information, visit our website at www.kincellis.com. The Senior Quality Assurance Associate supports the day-to-day early phase cell and gene therapy clinical GMP manufacturing operations via execution of all operational elements of the Quality Management System (QMS), including but not limited to the EDMS (electronic document management system) and training management system in support of gene and cell therapy manufacturing production. They will collaborate cross-functionally with Manufacturing, Supply Chain, Facilities, and the Laboratories to ensure cGMP compliance and establish a quality culture. This is a unique opportunity to help build and grow the Quality Assurance organization in a dynamic new environment. Experience with administrative access using Veeva as a document control and training management system preferred. Essential Duties and Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. This list contains the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform role-related duties other than those contained in this document. Essential Duties and Responsibilities Assist in executing QA responsibilities to support material and product release. Work with Quality team mem

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer within the Creator Organization, you will develop innovative full-stack solutions that define the future of Roblox’s Content Understanding Platform. This platform processes billions of pieces of content—spanning 3D models, audio files, text, video, and entire experiences—extracting structured information about their meaning, context, and relationships. The Content Understanding Team develops cutting-edge AI models, advanced computer vision systems, and highly scalable backend platforms to power search, discovery, and moderation across Roblox. Your contributions will enable seamless asset discovery, automate moderation at scale, and drive transformative generative AI tools that reshape how millions of creators and users engage with Roblox. You Will: Solve full-stack challenges to improve how AI, creators, and users describe and get along with content, including images, 3D models, audio, text, and video. Craft and build scalable pipelines for training, evaluating, and deploying machine learning models to support content annotation and discovery. Develop robust backend systems to power real-time search, discovery, and powerful generative AI features. Blend innovat

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Senior Manager, Accounts Payable & Freight Audit As Flexport expands its footprint across APAC, we are looking for a Senior Manager, Accounts Payable to lead the region's AP function through this growth. This role is focused on operational excellence and AI-enabled transformation: the ideal candidate combines deep AP domain expertise with the ability to identify, build, and deploy practical automation and agentic AI solutions that materially improve efficiency, accuracy, and scalability. This is a hands-on leadership role that blends people management, cross-functional strategy, and technical fluency in AI-driven process design. You Will Drive strategic initiatives from problem definition through execution, stakeholder alignment, measurement, and adoption. Identify, evaluate, and prioritize AI-enabled opportunities that improve AP automation growth, operating efficiency, customer experience, and scalability. Build, test, and help deploy practical AI agents and agent-based workflows, with a focus on process optimization and measurable business outcomes. Provide in-depth analysis and insights to advise senior management and executives when making critical busines

NVIDIA is hiring an NCX Senior Engineer who is passionate about NVIDIA Cloud Partner (NCP) infrastructure operations to join our DSX team. This role involves working closely with strategic NVIDIA Cloud Partners to build and improve the operational capabilities essential for running large-scale NVIDIA accelerated infrastructure reliably in production. Your role involves guiding partners beyond the initial cluster deployment and validation phase into advanced Day 2 operations. These operations cover ongoing infrastructure health, observability, lifecycle management, quick remediation, performance validation, and operational readiness. You will engage directly with partner engineering and operations teams to develop consistent approaches that support NVIDIA workloads and the broader external customer environments of the partners. This is a highly technical, hands-on role at the intersection of NVIDIA accelerated computing, cloud infrastructure, distributed systems, and production operations. What you'll be doing: Lead NCP Day 2 operational readiness efforts. Collaborate directly with NVIDIA Cloud Partners to set up the systems, procedures, automation, and operational methods necessary to consistently manage NVIDIA accelerated infrastructure following initial deployment and activation. Build continuous infrastructure validation. Develop and implement methods to continuously validate GPU, CPU, storage, and network health. Do this across large-scale AI clusters to identify degraded infrastructure before it impacts critical training or inference workloads. Establish observability and operational telemetry. Help NCPs implement comprehensive telemetry, monitoring, alerting, dashboards, and operational signals across compute, GPU, InfiniBand/RoCE networking, storage, Kubernetes, and AI workloads. Devel

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: iOS, Android, and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front end technical strategy, working closely with other experts across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. You’ll bring React with TypeScript expertise to work alongside our product engineering teams. You’ll be responsible for a range of tasks including coordinating and implementing broader product features from Figma or product requirements in high stakes critical projects, migrating and modernizing our web code implementation, design systems, and architecture, and doing this efficiently through building and/or reusing codemods, AI agent skills, and tools. What You'll Do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifac