Senior Technical Support Representative Jobs

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Legal at Brex The Legal team helps the company grow responsibly, advocating for Brex and for the thousands of growing businesses we serve. We provide strategic advice and guidance to all Brex teams, protect Brex, advise on risk, and represent the company externally, negotiating with partners and interacting with regulators. Reimagining the financial system in a highly regulated environment requires creativity and resourcefulness, and we welcome the challenge. Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! What you'll do As Risk Counsel, you will own the legal response to the moments t

Sapience AI is the collective intelligence platform for professional communities. We sit above the CRMs, AMS platforms, and knowledge bases that organizations already run, and we turn the expertise scattered across them into something every member can search, act on, and share. The intelligence a community needs is already inside it. Most organizations just cannot reach it. Knowledge lives in silos, in legacy systems, in the heads of a few experts, and in fragmented records no one can connect. We change that. Our work is grounded in four commitments: technology elevates people and never replaces them, the best expertise is already inside the community, everything is built on trust, and every deployment is purpose-driven for the organization it serves. Let’s achieve more, together. Where this role sits This role owns a product area end to end. Where the product marketer is the market lens, you are the person accountable for what we build, how it works, and whether it ships and succeeds. You lead a cross-functional team of engineers, designers, and applied AI specialists to turn strategy into a product members rely on. You own the roadmap for your area, the decisions inside it, and the outcomes it produces. You work at the center of the product organization, translating a clear point of view into shipped work that moves MINERVA and the COGENT architecture forward through each GR/GA milestone. Why this role exists In an AI market where capabilities can be copied in weeks, the advantage goes to teams that decide well and ship fast. Someone has to hold the point of view, make the calls, and keep a team building the right thing. Collective intelligence is hard product work: reasoning over messy knowledge, earning member trust, and fitting into how communities already operate. It needs an owner who can hold both the ambition and the details. The Senior Product Manager is that owner. You set direction for your area, make the hard prioritization calls, and are accountable fo

Senior Machine Learning Developer Location: Montreal, Quebec, Toronto, or Ontario About Numa Numa is building the platform to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions—from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times that drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Role We’re hiring a Senior Machine Learning Developer to build and ship ML/AI systems that interact with real customers thousands of times a day. Our voice agents book service appointments, rescue missed calls, and route callers through natural conversations. You’ll work across products and platforms. You’ll ship AI features including prompts, agents, tools, and production ML models, while building the evaluations and tooling that help teams ship with confidence. You’ll also contribute to our ML platform, including model serving, LLM infrastructure, and production observability. At Numa, we believe great ML is about more than building bigger models. It’s about knowing whether a change is good enough to ship. Our evaluation-first approach makes that measurable in CI and production. What You’ll Do Build conversational AI systems for phone and SMS that understand customer needs, take action, and know when to act autonomously Develop tooling such as memory, knowledge graphs, and validated customization that help agents reason and adapt to dealership needs Train, evaluate, and deploy ML models using Ray Serve and Dagster for prediction, classification, ranking, and capacity forecasting, and keep them healthy in production Create offline and online evalua

The Senior Manager, Sponsorship Sales will own the strategy, sales, and execution of the sponsorship program for DASH, Datadog’s flagship annual conference, while also supporting sponsorship strategy and sales for global Datadog Summits. You will manage the full sponsorship sales cycle, from developing packages and prospecting through negotiation, closing, renewal, and partner experience. This role carries a sponsorship revenue target and partners closely with Events, Partner Marketing, Community, Sales, Finance, and leadership to build a scalable sponsorship program. You will have the opportunity to shape how Datadog packages, positions, and grows sponsorship offerings across its global conference portfolio. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build and manage the sponsorship revenue plan, pipeline, and forecast for DASH, reporting progress against targets to Events and Marketing leadership while supporting sponsorship strategy and sales for global Datadog Summits. Develop and evolve tiered sponsorship packages across branding, speaking opportunities, booth space, digital assets, lead generation, and other offerings based on sponsor needs and event capacity. Manage the full consultative sales cycle, including prospecting, qualification, pitching, negotiation, closing, renewals, and expansion with new and existing sponsors, while maintaining accurate CRM and sales activity reporting. Serve as the primary commercial relationship owner for sponsors from contract through onsite delivery, orchestrating the end-to-end partner journey while Event Marketing and agency partners manage fulfillment. Collaborate with Events, Marketing, Sales, Partner Marketing, Community, and Finance on event inventory and logistics, sponsorship positioning, account str

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission We're transforming how healthcare practices interact with Zocdoc, building intelligent systems that understand each practice's needs and guide them toward actions that grow their business. This means personalized homepages, smart recommendations, AI-assisted configuration, and workflows that make Zocdoc essential to daily operations. As Senior Software Engineer, you'll build these systems end-to-end. You'll own features from design through production, work across the stack, and collaborate with Product, Design, and Data Science to ship experiences that matter. What You'll Do Build platform components - including practice profile services, engagement scoring pipelines, recommendation APIs, personalization infrastructure. Ship product features end-to-end - database to API to front-end, owning the full lifecycle. Work with Data Science to integrate ML models build feature pipelines, call model endpoints, instrument feedback loops. Write production-ready code with strong testing, observability, and error handling. Participate in desi

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business. Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place! What will I be doing? You will act as the Fin owner of partner-delivered services projects and the liaison who ensu

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Design at Brex Design at Brex creates the experiences that make complex systems feel effortless through thoughtful, scalable design. Whether crafting interfaces, shaping product strategy, or harnessing AI to empower our users, we obsess over quality and clarity. This is a team where creativity meets high craft — and where designers grow by building for ambitious customers. Our production and operations function is essential to making our designers succeed on this mission. What you’ll do We’re seeking an exceptional Senior Brand Producer to join the Creative Operations team. You’ll set the high bar for this role and help define what great production looks like at Brex. This is a highly visible, hands-on role where you’ll lead the execution of complex creative projects from start to finish. You’ll bring both strategic oversight and tactical excellence — ensuring the right systems, vendors, and workflows are in place to deliver ambitious

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Engineering Manager, SDET — Okta Identity Governance (OIG) Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Okta Identity Governance Team Okta Identity Governance (OIG) is Okta's Identity Governance and Administration solution, responsible for some of the most critical and visible workflows in enterprise identity: how people request access, how approvers grant it, how entitlements are enforced, and how organizations prove to auditors that only the right people have the right access. OIG is the leading contributor to Okta's new product bookings, and it runs inside some of the largest enterprises in the world — the kind of accounts where a single tenant carries hundreds of thousands of identities across thousands of applications. Quality here is a compliance bar, not just a user experience one. When a governance product has a defect, a company can stay over-provisioned on access it believes it revoked, or hand an auditor evidence that isn't true. The Senior Engineering Manager, SDET Oppo

The Opportunity We’ve built out a best-in-class data asset and AI tools about businesses in the US. We are continually expanding our data coverage to ensure our product is a one-stop-shop for KYB, onboarding, assessing fraud risk, creating and managing sales/marketing campaigns to US businesses. We need to ensure we are constantly keeping an eye out for new data sources that will enhance our product, as well as ensuring every data partnership we use today continues to add value. What You'll Do We’re looking for someone who will anticipate Enigma’s data needs based on the company strategy and near term goals. You’ll source new data partners to strengthen Enigma’s data assets and overall product, both opportunistically and as requested by internal product and engineering teams. You’ll be responsible for the management and ongoing growth of our internal source of truth data. You’ll also be responsible for evaluating the data quality of new partners’ data and owning the integration of that data. You’ll manage relationships with data partners - all the way from sourcing data, negotiating contracts and managing data budgets to assessing data partner performance and negotiating renewals. You’ll collaborate with Legal, Finance, Product and Engineering. This is a role with a high-level of accountability. You will need to anticipate the data needs of internal teams well before they need the data to make sure they are not blocked. You’ll need to drive forward conversations and evaluations with data partners, even when these are not high priority in the near term for other stakeholders. We Are Looking for Someone Who Is fluent in SQL, passionate about analyzing data, and knows the difference between data that only looks good in a sample and data that holds up once it’s in production. Has very strong negotiating chops - you understand how to “give and take” to get the best deal Is an expert at relationship management Operates with a sense of urgency and perseveres through

Location: Onsite – SoHo, New York City At Vise, we're building the future of investment management—powered by technology and driven by advisor needs. As a Senior Investment Strategist, you will play a key role in shaping our investment research, portfolio design, and platform capabilities. Reporting directly to the Co-CIO and working closely with our investment and product teams, you’ll lead research initiatives, design innovative portfolio strategies, and translate complex investment ideas into scalable, technology-driven solutions. This role is ideal for a highly analytical, market-savvy investment professional who excels at solving complex problems, developing differentiated strategies, and driving thought leadership. You’ll focus primarily on research, portfolio design, and the strategic frameworks that underpin our investment approach—while also collaborating cross-functionally to bring these ideas to life on the Vise platform. While this is a research-forward role, a client-first mindset is essential; you must be equally comfortable communicating with internal stakeholders and engaging with advisors when needed to ensure our solutions meet their evolving needs. What you bring on day one: Experience 5+ years of experience in investment research, portfolio strategy, or asset management Expertise in asset allocation, portfolio construction, risk modeling, or security selection Familiarity with advanced portfolio techniques such as direct indexing, tax optimization, factor investing, and systematic strategies Demonstrated success in developing and scaling investment frameworks or productized solutions Proficiency in Python and SQL to support research workflows, performance analysis, and custom data modeling Bloomberg fluency and experience with portfolio analytics platforms Experience working with product and engineering teams to build investment solutions into digital platforms Experience authoring investment research and/or white papers, or marketing comme

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You'll Do As Senior Manager, Production & Release Management, you'll lead the team that gets Courses & Career products out the door. Every course educators use started as a production plan your team owned. You'll decide how the work gets sequenced, what the quality bar is, and where AI and automation can take manual effort out of the process. You'll work shoulder to shoulder with Product and Program Management to make delivery dates real, and you'll grow a team that can handle a portfolio that keeps getting bigger. In this role you will: Lead the building, testing, publishing, and release of Courses & Career products, turning roadmap priorities into production plans and release milestones. Manage, coach, and grow the Production and Release Management team, setting expectations and building capability across concurrent releases. Partner with Product Management, Program Management, and content teams to align scope, sequencing, and delivery dates with real capacity. Own catalog integrity end to end, including release, retirement, and decommissioning of offerings. Bring AI and automation into production and release workflows to lift throughput and quality. Manage vendors and contractors who support scaled production, holding them to clear scope and quality expectations. Communicate status, risks, and constraints to leadership, and respond to external changes such as state standard revisions. Who You Are You have a bachelor's degree, master's or equivalent

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Senior Finance Analyst is a key business partner who leads forecasting and performance management, delivers clear insights on P&L, balance sheet, and cash flow drivers, and supports strategic initiatives that improve profitability and operational efficiency across Fanatics Commerce. This role operates independently on highly complex projects with extensive latitude for independent judgment, pairing strong financial acumen with the ability to translate complex data into concise recommendations for leadership. The Senior Finance Analyst delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Partner cross-functionally with business segment leaders and operational stakeholders to ensure forecasts and financial plans reflect business realities and strategic priorities. Serve as a trusted finance partner to leadership, communicating complex financial information clearly and influencing decision making across levels and functions. Collaborate with finance syste

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Director, Product Management — Supply Chain Technology will play a critical role in transforming fulfillment, distribution, and global shipping infrastructure powering fan delivery worldwide. ROLE OVERVIEW This is a rare, high-impact leadership role in which the Senior Director, Product Management — Supply Chain Technology owns the product strategy and execution across Fanatics Commerce's fulfillment and distribution network, warehouse management systems, and g

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Marketing Analyst, Lifecycle Marketing will play a critical role in distilling customer data into actionable intent signals that drive lifecycle strategy and personalization across Fanatics Commerce. ROLE OVERVIEW We are seeking a data-savvy and entrepreneurial Senior Marketing Analyst to join our Lifecycle Marketing team, where you will distill data into customer intent, motivations, and friction points to inform lifecycle strategy, personalization, experimentation, and cross-channel messaging. A self-starter, you will lead cross-functional collaboration with Lifecycle Marketing Strategy, Analytics, and Engineering teams to further develop our approach to a holistic customer view and experience. The Senior Marketing Analyst, Lifecycle Marketing delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) Partner closely with Lifecycle Marketing Strategy, Analytics, and Engineering teams to align on a shared, holistic view of

Win new business to help leaders build exceptional workplaces and thriving teams. As a senior business development consultant at Gallup, you’ll lead complex consultative sales conversations with senior executives, helping them solve their most pressing performance challenges through evidence-based insights and strategic advisory. This is a high-performance, quota-carrying role for someone energised by uncovering opportunity, closing complex deals and building deep, lasting partnerships as a trusted adviser. What You’ll Do Lead end-to-end business development across French-speaking markets, from proactive outreach and qualification to closing and strategic partnership Drive bookings and revenue growth, taking ownership of your performance from day one Conduct deep discovery conversations with senior executives, listening intently for underlying needs and strategic opportunities Shape compelling proposals and architect tailored solutions Influence complex stakeholder groups and confidently navigate objections to gain commitment and close deals Orchestrate internal teams and resources to deliver seamless client experiences from sale through execution Stay engaged post-sale as a strategic adviser, participating in key touchpoints and strengthening long-term partnerships Represent Gallup at executive meetings, events and industry forums to expand your network and open new commercial conversations Who We Want Target-driven performers who consistently meet or exceed bookings and revenue goals through disciplined pipeline management, strong forecasting and closing excellence Competitive influencers who confidently engage and influence workplace leaders in high-stakes, strategic conversations and negotiations Opportunity creators who prospect with purpose, build multiyear account plans, and expand relationships through value and credibility Consultative, trusted advisers who listen deeply, diagnose thoughtfully and translate c