Senior Technical Support Representative Jobs

About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What You'll Do Lead recruiting across Japan, supporting both technical and non-technical hiring, including Engineering, Product Management, Sales, G&A, and leadership roles. Build and develop a high-performing recruiting team while fostering a culture of excellence, collaboration, and continuous improvement. Partner closely with senior leaders to translate business priorities into scalable hiring strategies and market plans. Serve as a trusted advisor on the Japan talent market, providing insights on the competitive landscape, compensation trends, hiring strategies, and organizational design. Develop innovative sourcing strategies to attract exceptional talent. Personally recruit and close senior and business-critical hires when needed. Continuously imp

About Eudia Eudia is a high-growth AI startup on a mission to transform legal work through Augmented Intelligence—pairing advanced AI with human expertise to supercharge legal teams. Our platform helps Fortune 500 corporate legal departments move faster, manage risk, and transform the legal function from a cost center into a strategic advantage. Eudia is trusted by some of the world’s most demanding organizations, including Cargill, ServiceNow, DHL, Bayer, Duracell, Dolby, Indeed, OpenAI, the U.S. Air Force, Best Buy, Asana, Dropbox, LinkedIn, Citi, Etsy, Novelis, Pure Storage, Del Monte, Cox, PetSmart, Udemy, and many more across regulated and high-stakes industries. Backed by General Catalyst (Hemant Taneja, Marc Bhargava), Floodgate (Mike Maples), Sierra Ventures (Tim Guleri), and leading individual investors including Gokul Rajaram and Prof. Chris Ré (Stanford), Eudia is building deeply technical AI platforms for risk-sensitive environments where accuracy, security, and trust are non-negotiable. We believe the future of legal work lies in AI augmenting human expertise, not replacing it, and we are assembling a world-class team to make that future a reality. About the Role We are looking for a Product Manager to own the end-to-end user experience of Eudia’s core application. This role defines how corporate legal teams interact with AI across workflows such as contract review, diligence, compliance analysis, and advisory research. You will translate powerful AI capabilities into intuitive, trustworthy, and scalable application experiences that align with how legal professionals work. This is a senior role with full ownership of application-layer strategy, workflow design, and enterprise adoption, working closely with AI, platform, design, engineering, and customer teams. What You’ll Own End-to-end product strate

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio's next Senior Architect for Emerging Technologies Experimentation Team. About the job This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team. As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas. This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape. You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful. This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining archi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Staff AI Security Engineer Opportunity Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we’re building the future of secure, enterprise-grade AI Agents. We’re looking for a Staff AI Security Engineer to join our dedicated Security team. In this role, you will define the technical vision, architecture, and hands-on security controls for AI models, agentic workflows, and autonomous systems across Okta. This is a senior individual contributor role for a hands-on engineer who can design scalable AI security infrastructure, mentor engineers, and partner with cross-functional teams to build secure "paved roads" for AI innovation. What you’ll be doing Secure AI Implementations: Design and deploy enterprise AI guardrails, gateways, and other controls to protect our agentic workflows from emerging threats Agent Hardening & Sandboxing: Establish security architectures for local and hosted agents to mitigate tool-calling, prompt injection, goal misalignment, and data exfiltration risks. Define Paved Roads & Secur

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Backend Engineer We’re redefining Privileged Access Management (PAM) from the ground up, purpose-built for Cloud, SaaS, Databases, Containers, and any virtualized environment. Our mission is to simplify and secure workforce access with seamless, secure-by-default workflows that adapt dynamically to modern infrastructure. We eliminate standing privileges, enforce least privilege, and embed Zero Trust principles into every access workflow by default. About the Role We are seeking a Staff Backend Engineer to serve as the core technical anchor and senior Individual Contributor (IC) for our newly established engineering pod in India. At the P4 level, your primary sphere of influence will be at the team level —taking ownership of complex, ambiguous problems and defining how to solve them cleanly, securely, and efficiently. In this role, you will lead by example through hands-on architecture, high-velocity coding, and end-to-end execution. You will drive the implementation of secure database and network device connectors (routers, switches, firewalls) on top of our core Zero Standing Privileges (ZSP) platform. You will work closely with our local Technical Team Lead to elevate the pod’s engineering craft, acting as a technical multiplier for mid-level developers while ensuring tight architectural alignment with our global team. What You’ll Be Doing Execution & Technical Impact End-to-End Ownership: Consistently design, code, debug, test, moni

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We're looking for a Staff Software Engineer to help lead technical direction across a major feature area or set of related systems at OneTrust. Staff Engineers determine their own approach on complex, often ambiguous assignments, and their technical judgment is trusted well beyond their immediate team. Your Mission Technical Leadership & Architecture Lead design and architecture for major features or components, ensuring alignment with the broader system architecture. Determine approach and methods independently on complex, ambiguous assignments without an established playbook. Cross-Team Collaboration Partner with other engineering teams, Product, and UX to shape solutions before implementation begins. Build working relationships and technical credibility beyond your immediate team. Quality & Standards Establish and champion engineering best practices adopted by your team and beyond. Mentorship Mentor Senior and mid-level engineers, helping them grow their technical judgmen

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Engineer on the FinHub - Ledger team within the Platform group, you'll own the architectural direction of Coinbase's core ledgering systems that process billions of transactions. This team builds the foundational infrastructure that powers financial accuracy and reliability across the company. You'll make critical technical decisions, drive platform improvements, and lead high-impact cross-functional projects that define how we build scalable, highly available systems at Coinbase's growing scale. What you’ll do: Architect and build foundational backend systems with a focus on performance, scalability, and reliability across ledgering and transaction processing infrastructure Drive strategic technical direction for complex, cross-team initiatives spanning engineering, product, and finance Establish and evolve platform best practices, frameworks, and architectural standards that raise the quality bar for the broader engineering organization Provide deep technical mentorship, guide design decisions, and develop senior engineers across the team Shape the team's technical roadmap by collaborating with engineering leadership to identify high-leverage investments and anticipate scaling bottlenecks Embed AI into engineering and operational practices to drive system improvements and workflow efficiency Required skills and experience: 8+ years building and ope

About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, Paypal, Affirm, Polygon, Kraken, Nium & others. We're backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview We are looking for a Security & Compliance Engineer to turn regulatory requirements into real, running controls — and then prove to auditors that they work. This is a senior, hands-on role for someone who thrives in fast-paced, heavily regulated environments and knows how to make compliance provable in production rather than on paper. OpenFX is expanding across Europe in a heavily regulated financial environment. As we scale into EU markets, regulators, auditors, and enterprise partners expect provable, continuously operating security controls — not slide decks or one-off audits. Compliance requirements (DORA, GDPR, SOC 2, ISO 27001, and region-specific regulations) are increasing faster than our ability to operationalize them, and this role exists to close that gap. You will own the security controls and evidence that regulators and auditors care about, end to end — from translating regulatory language into concrete mechanisms through to audit walkthroughs and remediation. You will partner closely with Legal, Compliance, Risk, and engineering to ensure compliance is built into the platform rather than bolted on after the fact. This role is based in Amsterdam, Netherlands (EU/EEA). Key Responsibilities: Own audit-ready security controls Design, implement, and maintain technical and operational controls for DORA, GDPR, SOC 2, ISO 27001, and future regional requirements. Ensure controls are not just documente

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior Manager, Solutions Architecture - India at GitLab, you'll manage a distributed team of Solutions Architects working with customers across the India region. In this player-coach role, you'll guide technical strategy across complex sales motions while also stepping directly into high-impact opportunities to help your team secure technical wins and build customer confidence in GitLab's platform approach. At GitLab, we work at the intersection of technical sales strategy, team development, and operational scale, and you'll help translate customer requirements into clear business outcomes. Y

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Manager, Corporate Programs Corporate & Strategic Programs (CSP) sits within Coinbase's central Business org, leveraging program management to supercharge execution on the company's most critical priorities. As a Manager, Corporate Programs, you'll own two of our most visible cross-functional programs: CORA (Change Oversight & Risk Assessment), which mitigates risk across all product launches and system changes, and Planning, which manages Executive QBRs, OKRs, and dependencies management. You'll drive both programs end-to-end, translating complex process challenges into scalable solutions with direct visibility to senior leadership. What you'll do: Conduct research and analysis to understand internal customer pain points and create solutions prioritized into a clear roadmap Drive Executive QBR planning cycles end-to-end, from company guidance through to final outputs Maintain CORA's operating rhythms including weekly and monthly reporting, and represent CORA during audits and compliance exams with internal and external stakeholders including regulators Partner with technical teams (IT, data, engineering) when solutions require more complex technical builds Maintain all enablement resources including guidance, policies, procedures, FAQs, training materials, and AI agents Identify and implement scalable solutions to systemic process and tooling c

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr Software Development Engineer to join our team. This is a hybrid role, reporting to the Senior Director of Software Engineering in the Engineering department. You will join the Engineering team that built the world’s largest cloud security platform from the ground up. What you’ll do (Role Expectations) Understand how to build and operate high scale systems Provide service and product wide architectural guidance, and drive impactful technical decisions Establish and enforce best practices for coding, testing, observability, and CI/CD pipelines to maintain high-quality, production-ready services Drive cross-team collaboration and lead initiatives in performance optimization, reliability improvements, and adoption of new technologies/tools to accelerate feature velocity Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it, viewing d

Atlas Growth is a cloud engineering group whose mission is to guide customers through their app development journey—from cluster configuration, data modeling and load testing, to running a production workload at scale. We use an in-house experiments platform which helps us validate our features quickly, releasing only the work that positively impacts our customers. Our engineers participate in cross-functional “squads” with product, design, analytics, and research focusing on a single metric (e.g. retention). Our engineering team is part of a larger Atlas Core Engineering org, building foundational elements of MongoDB’s developer data platform. Atlas Growth 2 builds customer-facing features in Atlas and sits alongside other Growth engineering teams. Recent projects include an AI Chatbot for cluster creation, a recommendation system that offers tips for better database performance, and a pricing page designed to optimize conversion rates. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Role Overview Atlas Growth seeks a mid-level software engineer (Software Engineer 3). SE3s are solid contributors to projects they work on and often lead projects of their own. They act in accordance with MongoDB’s core values and leadership principles, and are actively working toward a Senior role. Candidate Profile 3+ years of software engineering experience, with fluency in TypeScript/JavaScript, and experience with a modern framework (e.g. React) Proficiency in Java, Go, C++/C, or a similar compiled language is a plus Experience writing database queries, either document-based or relational Experience writing and reviewing technical specs, and leading small projects Interest in A/B testing or product design Expectations Contribute readable and well-tested code to ongoing projects Collaborate closely with product and design partners to implement and iterate on new customer facing features Write scope and technical spec docs for new projects

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Global Intelligence Analyst on the Global Intelligence team, you'll help protect Coinbase, its customers, and the broader crypto ecosystem from illicit activity by interfacing with law enforcement, investigating wrongdoing, and ensuring the highest standard of compliance. This team specializes in blockchain analysis, criminal subpoena responses, and proactive investigations targeting fraud, money laundering, ransomware, darknet markets, account takeovers, and investment scams. You'll evaluate and fulfill legal information requests, conduct on-chain investigations, and serve as the team's primary point of contact for law enforcement requests from Brazil as Coinbase continues to expand in the region. What you'll do: Serve as a point of contact for law enforcement inquiries, including as the DRI for law enforcement requests from Brazil, providing technical assistance and records in alignment with legal and compliance guidelines. Evaluate, process, and fulfill legal information requests (e.g., subpoenas) in a timely manner, determining any risks or sensitivities associated with each request. Conduct blockchain analysis using investigative tools such as Chainalysis, TRM Labs, and Elliptic to trace illicit fund flows and identify criminal typologies. Pursue investigations into criminal activity with oversight from senior investigators, building cases from limited init

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Identity is the foundation of trust on the internet, and at Okta, we are building a world where anyone can safely use any technology. We are looking for a driven, curious, and empathetic product-minded engineering leader to expand Okta’s market footprint by growing our global integration ecosystem. As the Director of Engineering for the Okta Integration Ecosystem in Bangalore, you will lead, scale, and inspire a talented organization of engineering managers and engineers dedicated to evolving Okta-built integrations across our entire product portfolio. This is a high-impact, high-visibility role. If you are passionate about customer security, obsessed with developer experience, and love engaging with a vibrant technology community, we want to hear from you. What You’ll Do Lead and Scale the Team: Mentor, inspire, and grow a world-class engineering organization in Bangalore, directly managing engineering managers and senior individual contributors while fostering a high-performance culture. Drive Integration Strategy: Own the technical roadmap and execution for Okta’s integrations across a massive gamut of applications—spanning traditional Enterprise systems, SaaS, On-prem infrastructure, Active Directory (AD), Azure, and next-generation AI agents. Advance Modern Infra & Governance: Drive the development, rollout, and governance of the official Okta MCP (Model Context Protocol) Server. Streamline and enable partner integrations through robust Terraform P

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced Procurement Manager to lead sourcing and contracting across our IT, Security, Product, and Engineering organizations. This is a fast-paced, high-visibility area: you’ll manage a high volume of concurrent, often complex agreements, and much of what you source feeds directly into how we build, secure, and ship our product—so the commercial and risk decisions you own carry real downstream impact. This is not a transactional buying role. You analyze markets, negotiate terms, manage renewals, identify process improvements, and shape category strategy. You escalate thoughtfully, knowing which decisions you own versus when business leadership should weigh in, and you’re accountable for outcomes: if sourcing stalls, if a vendor relationship breaks down, or if contract terms miss the mark, that lands with you. This is a senior individual contributor role with manager-level accountability and no direct reports. You’ll partner closely with technical stakeholders, Legal, and Finance to move work through the pipeline while maintaining strong commercial and risk discipline, and you’ll help mature how procurement operates as our function and tooling evolve. This role reports to a Senior Procurement Manager located in the US. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica. You Will:</