Senior Technical Support Representative Jobs

About the team: The Information Security organization advances the overall state of security at Rubrik through critical initiatives and coordination of large security projects. Information Security builds technologies, tools, and processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor and respond to attacks against our assets, provides awareness education to teams on security best practices for data protection, and ensures data governance and data sharing relationships with third parties in order to securely protect Rubrik information. About the role: Rubrik is seeking a Senior Commercial Compliance Analyst to lead Commercial Audit and Certification Management. In this role, you will own Rubrik's portfolio of security certifications and coordinated audits end-to-end, from evidence collection through auditor management to final report delivery, ensuring audit readiness is continuous and audit findings are tracked to closure. What you'll do: Own the audit and certification calendar across Rubrik's active portfolio: SOC 1, SOC 2, ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 42001, CSA STAR Level 1 and Level 2, TISAX Level 1 and Level 2, HITRUST, HIPAA. Serve as the primary point of contact for external auditors and certification bodies, managing scoping, fieldwork, evidence requests, and remediation of findings through to closure. Maintain the mapping between compliance controls and underlying evidence sources so audit readiness is continuous rather than a point-in-time scramble. Drive coordinated audit strategy, consolidating overlapping evidence requests across frameworks to reduce duplicate work for control owners. Lead evaluation and scoping of emerging and planned certifications to support Rubrik's international and AI governance expansion. Manage the lifecycle of certifications end-to-end, including retirements and transiti

About the team: Rubrik secures and accelerates the world’s AI transformation. As AI agents reshape the enterprise, Rubrik’s Enterprise AI Incubation team proves it on Rubrik itself. We are building a thinking enterprise: applications that don't just record the business but help run it. They learn from our data, act through our own agents, and improve with every decision. Fully backed by executive leadership, this team drives meaningful, large-scale enterprise transformation. About the role: We want senior engineers who have already shipped agents that real people rely on, and who are ready to do it again at higher stakes. You will drop into the real work, redesign it around agents that carry it end to end, and ship it as the new way that part of Rubrik operates.You’ll own your agent systems end to end: understanding the workflow, designing the architecture, writing the code, deploying, and running it in production. Rather than simply querying an API, you engineer robust, production-grade infrastructure around model endpoints, integrating custom tooling, context pipelines, automated evaluations, and defensive guardrails to ensure resilience against unstructured real-world data. You also decide whether a problem needs an agent, a simpler automation, or nothing at all, and you have explicit authority to stop or re-scope work that won’t deliver impact. You thrive in ambiguous environments with a low-ego mindset, leveraging AI coding tools as core collaborative partners in your engineering workflow. What you’ll do: Lead product discovery alongside Product Managers and domain experts to understand real workflows, map them out, and define clear problems, baselines, and success criteria as the foundation for building agentic solutions. Design, build, test, and deploy production agents, automations, and internal tools using coding agents, LLM APIs, and agent frameworks, integrated with Rubrik’s internal agent platform and business systems. Turn complex processes into multi-a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Accounting Manager. About the job As Senior Accounting Manager within our Controllership PMO group, you will define and lead strategic initiatives across the Controllership organization and play a critical role in achieving our company goals. You will lead multiple high-visibility, high-impact projects from ideation and strategy through planning, execution and go-live, including M&A integration, global system implementations, and operational process improvements leveraging AI and automation. Wit With a focus on driving efficiency, scalability and compliance to support Twilio’s growth, you will support stakeholders across the Controllership org, including Accounting, Tax, and SEC Reporting, and operational teams including AP, Billing and Payroll. You will also interact heavily with cross-functional teams in R&D and GTM. Responsibilities In this role, you’ll: Lead multiple complex

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. We’re looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement. This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day. What will I be doing? Be responsible for a significant product area or leading an important project. Deeply understand the customer problems you’re tackling through research, data, and direct customer interactions — then frame those problems clearly for your team. Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement. Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused i

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the role We are looking for an experienced Senior Payroll Analyst to join our Global Payroll team and play a key role in the delivery and continuous improvement of payroll across our international markets. This is a senior operational role with responsibility for overseeing payroll activity across multiple countries. You will bring strong payroll expertise, sound judgement and a proactive approach to ensure employees are paid accurately, on time and in compliance with local legislation. Working closely with the Payroll Team, internal HR and People teams, Finance, Tax and external payroll providers, you will take ownership of complex payroll activities, provide subject-matter expertise and act as a key escalation point for payroll issues. The role will also provide opportunities to support international payroll projects, process improvements, system implementations and automation , helping Deliveroo build a scalable and efficient global payroll operation. What you’ll be doing Take ownership of the end-to-end payroll delivery for assigned international entities. Partner with local HR, People Operations, Finance and Tax teams to ensure payroll inputs are complete, accurate and delivered within agreed timelines. Review, validate and approve payroll inputs and outputs, identifying discrepancies, trends and potential risks before payroll is finalised. Apply a strong understanding of legislation across multiple jurisdictions, statutory requirements and payroll practices , ensuring processes remain compliant and appropriately controlled. Work closely with external payroll providers, holding them accountable for accuracy, timeliness, compliance and service delivery . Act as a s

Role Description As a Senior Account Executive, you will play a key role in helping customers achieve better business outcomes with Dropbox’s full suite of products. You’ll build trusted relationships with both existing and prospective customers, develop a deep understanding of their priorities, and connect them with Dropbox solutions that improve how their teams organize, collaborate, share, and secure their work. This role combines strategic account management with strong sales execution. You’ll partner closely with customers and internal teams to develop account strategies, demonstrate the value of Dropbox’s integrated product portfolio, and deliver solutions that support customers’ evolving needs. This is an opportunity to help customers get more value from Dropbox while directly contributing to the company’s growth and long-term customer relationships. Responsibilities Own the full sales cycle from pipeline generation through close and renewal within your territory Build pipeline from scratch by prospecting into new teams, departments, and executive stakeholders Expand beyond existing motions to uncover new use cases and opportunities Consistently generate pipeline through outbound efforts, account mapping, events, and partner collaboration Forecast accurately and manage pipeline to consistently meet or exceed revenue targets Lead strong discovery to uncover customer challenges, priorities, and desired outcomes Apply structured qualification and value-selling frameworks (e.g., MEDDICC, SPICED) to advance deals Clearly articulate business impact and position Dropbox solutions around outcomes, not features Drive deal momentum by building urgency, aligning stakeholders, and establishing clear next steps Contribute to evolving GTM strategy by refining ICP, messaging, and use cases (e.g., Dash) Collaborate cross-functionally and bring insights from the field to influence Product and GTM Requirements 6+ years of B2B SaaS sales experience, ideally including time in ea

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. About the role The Senior Product Manager/Director owns how data and the software around it becomes useful, for our community teams, for our individuals, and for the health plan and provider partners who rely on our results. This person will treat our care model as a product, data as a product, and our technology solutions as a product - each interdependent and reinforcing each other in delivering the right care, to the right individual, at the right time. You’ll work with Engineering, Data, Clinical, Community teams and Operations to build software that fits how the work really happens. You’ll also help shape the care model the platform supports, because the best tools and the best care model are designed together. Software and Data Help to define vision, strategy and multi-year roadmap for the software platforms and AI and data products, tied to business outcomes and customer value. Make clear prioritization and investment tradeoffs across competin

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations SF / SV Bay Area, US About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagement with Meta, securing and expanding platform partnerships across this key account. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications, te

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations SF / SV Bay Area, US About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagement with Google, securing and expanding platform partnerships across this key account. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications,

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations SF / SV Bay Area, US About the Role We are seeking an experienced and strategic Senior Majors Account Executive to join our Enterprise/Field Sales team. In this pivotal role, you will lead Cloudflare’s strategic engagement with Apple, securing and expanding platform partnerships across this key account. The ideal candidate brings strong sales leadership, a deep understanding of enterprise architecture (business, data, applications, t

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role We are looking for a Systems Engineer to help build and manage tools that help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a reliable and flexible platform to help product teams release new software efficiently and safely. The role includes both software engineering and operational responsibilities. Available Locations: Austin, TX; Lisbon, PT; London, UK. Responsibilities Design and build

About the Team The Dasher & Logistics team supports the millions of Dashers who power DoorDash's marketplace. Dasher Financial is our bet that the financial system serving gig workers should be built by the platform they already work on. From instant access to earnings, to bill pay and savings, to credit-building tools, our goal is to become the financial home for Dashers. Our banking product serves 2M+ monthly active Dashers, and the business has more than doubled in the past year. About the Role We're looking for a Senior Manager to run our banking business, and to grow into the GM of it. This is a business already at scale: millions of users, it generates real revenue, and it runs on a regulated program with a sponsor bank and processor partners. But the business is also early enough that the decisions you make will help determine what this becomes. The first twelve months are about making the business stronger on every axis at once: growing the user base and the revenue levers that already work, taking down the cost to serve, and pulling more of the banking operation under our own control. These three pull against each other, and deciding how to trade them off against the P&L is the job. You'll also be the face of this business outside the company. Our processor, program manager, and sponsor bank determine what we can build, how fast, and at what cost. You'll own those relationships, hold partners to what they committed to, and sit at the table when we negotiate the next set of terms. This is a commercial role as much as an operational one. And you'll lead the team that runs it, hiring and developing operators who own their surfaces while staying hands-on yourself. At this stage the person running the business is still personally in the data, in the partner rooms, and in the details of how the machine actually works. You will: Own the P&L - user growth, revenue per user, and cost to serve Build the operating model for a regulated financial produ

We're looking for a strategic, detail-oriented Senior Product Manager to join the Books Vertical and lead end-to-end book experiences on Spotify: from discovery and conversion through to listening, and from the creator pipeline through to the consumer shelf. This role is about connecting the dots across our core experiences, conversion flows, content pipeline, and creator tooling to make books work seamlessly on Spotify. Books are a major focus for Spotify, and we need someone who can look holistically across the book ecosystem to identify gaps, reduce friction, and make sure our experiences are coherent end-to-end. You'll focus on making the full books journey work better for listeners, creators, and rights-holders, not just shipping new features. You'll partner closely with Personalization, Subscriptions, Experience, and creator-facing teams to strengthen and evolve book experiences across surfaces, and help shape a product strategy that directly improves how listeners discover and enjoy books. What You'll Do Shape and execute product strategy across core book experiences, conversion flows, content pipeline, and creator tooling. Partner with teams across Spotify to identify and close gaps across book surfaces, creating a coherent end-to-end experience from content pipeline through to the consumer experience. Collaborate with Design, Engineering, Product Insights, and Program Management to lead improvements across discovery, conversion, listening, and creator-facing surfaces. Conduct, commission, and use research to understand listener behavior, creator needs, book consumption patterns, and market trends. Use qualitative and quantitative insights to identify the most impactful opportunities across the book ecosystem and prioritize accordingly. Define and track success metrics across the book experience, connecting upstream pipeline health with downstream listen

We're looking for a strategic, detail-oriented Senior Product Manager to join the Books Vertical and lead end-to-end book experiences on Spotify: from discovery and conversion through to listening, and from the creator pipeline through to the consumer shelf. This role is about connecting the dots across our core experiences, conversion flows, content pipeline, and creator tooling to make books work seamlessly on Spotify. Books are a major focus for Spotify, and we need someone who can look holistically across the book ecosystem to identify gaps, reduce friction, and make sure our experiences are coherent end-to-end. You'll focus on making the full books journey work better for listeners, creators, and rights-holders, not just shipping new features. You'll partner closely with Personalization, Subscriptions, Experience, and creator-facing teams to strengthen and evolve book experiences across surfaces, and help shape a product strategy that directly improves how listeners discover and enjoy books. What You'll Do Shape and execute product strategy across core book experiences, conversion flows, content pipeline, and creator tooling. Partner with teams across Spotify to identify and close gaps across book surfaces, creating a coherent end-to-end experience from content pipeline through to the consumer experience. Collaborate with Design, Engineering, Product Insights, and Program Management to lead improvements across discovery, conversion, listening, and creator-facing surfaces. Conduct, commission, and use research to understand listener behavior, creator needs, book consumption patterns, and market trends. Use qualitative and quantitative insights to identify the most impactful opportunities across the book ecosystem and prioritize accordingly. Define and track success metrics across the book experience, connecting upstream pipeline health with downstream listen

Here's a summary of the role: Are you passionate about turning engaged prospects into customers and building marketing programs that directly influence revenue? As a Senior Field Marketing Manager, you'll partner closely with Sales, Customer Success, and Business Unit leaders to design and execute high-impact field marketing, customer engagement, and event strategies across the UK & Ireland and wider EMEA region. You'll play a key role in accelerating pipeline, progressing opportunities, and creating measurable commercial results through data-driven, customer-centric marketing initiatives. Here's a breakdown of what you'll do (not all of it, just the important stuff): Lead integrated field marketing programs that accelerate opportunities , support pipeline growth, and drive revenue impact. Develop and execute account-based marketing initiatives for strategic target accounts and buying committees. Plan and deliver engaging in-person and virtual events, including executive roundtables, workshops, webinars, and industry conferences . Partner with Sales leadership to align marketing activities with account plans, active opportunities, and commercial priorities. Create programs that support customer expansion, retention, advocacy, and renewal opportunities. Analyze campaign, event, and pipeline performance to optimize ROI and continuously improve results. These are the essentials you'll need to get an interview: 5+ years of B2B marketing experience , including 3+ years in field marketing, regional marketing, or account-based marketing roles. Proven success delivering integrated marketing programs that accelerate sales cycles, influence pipeline, and contribute to bookings or revenue growth . Experience partnering directly with Sales teams, Customer Success and Commercial teams and leaders to build account-focused marketing strategies and opportunity acceleration plans. Strong understanding of complex B2B SaaS buying journeys and multi-stakeholder decisi