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Senior Technical Support Representative Jobs

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Explore current senior technical support representative jobs. Use filters to narrow by work mode, employment type, experience and date posted.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. (English follows after Japanese) 役割概要&#xff08;Role Purpose&#xff09; 広島工場の成長と将来に向けて、信頼される People&#xff08;人事&#xff09;リーダーを募集しています。サイト経営陣およびグローバルチームと密接に連携し、将来の人材戦略の構築、リーダー育成の強化、そして前向きで協働的な企業文化の醸成を推進していただきます。本ポジションは、広島工場 の長期的な成功に大きな影響を与える重要な役割です。 主な職務内容&#xff08;Key Responsibilities&#xff09; 戦略的パートナーシップおよびリーダー支援 サイト経営陣の主要パートナーとして、人事戦略を事業目標および長期ビジョンと整合させる。 サクセッションプランニング、ワークフォース戦略、多様性・包括性の推進を通じて、強固なリーダーシップパイプラインを構築する。 組織設計、リーダー育成、複雑な人事課題に関するエグゼクティブコーチングを提供する。 ガバナンスフォーラムにおいて People 組織を代表し、データに基づくインサイトを活用して意思決定を支援する。 グローバル人事プログラムの導入と推進 報酬、表彰、学習、タレントマネジメントなど、グローバル人事プログラムの円滑な導入と定着をリードする。 ジョブレベル構造の移行、SPOC の最適化、IC およびマネジメント層に向けたキャリアパス設計など、主要なチェンジマネジメントを推進する。 公平性・透明性・コンプライアンスを担保しながら、昇格・評価・報酬プロセスを統括する。 人事データ分析およびオペレーション最適化 People Analytics や KPI を用いて、戦略的意思決定を支援し、ワークフォースの傾向や課題を特定する。 サイトおよびグローバル経営層向けに、明確で実用的なエグゼクティブインサイトを作成する。 CoE&#xff08;センター・オブ・エクセレンス&#xff09;と連携し、プログラムの改善や最適化に貢献する。 文化・エンゲージメントの推進 表彰制度、エンゲージメント施策、リーダーセッションなど、企業文化向上の取り組みを企画・実行する。 従業員体験の代弁者として、協働的でインクルーシブな職場環境の構築を支援する。 <p

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Verkada
📍 San Mateo• $175K – $300K/yr
9 days ago

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role We are a small, dynamic team focused on building cloud-managed intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Verkada’s history. Our intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio, and we have a lot more to build. We consider our team a startup within a startup, with a fair amount of ownership and autonomy. You’ll be working alongside a dynamic team of firmware, mobile, and frontend engineers to develop this product line. Join the fastest-growing frontier in our AI for the physical world portfolio: Intelligent Intercom Systems . The Intercom product line is a critical component of our intelligent building ecosystem, delivering rich, low-latency, multimodal interactions (video, audio, and ac

pythonpostgresqlkubernetes
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Zoox
📍 Foster City• Full-time• Hybrid• $169K – $203K/yr
9 days ago

In this role as an Employee Relations Business Partner, you will offer expert guidance and support on employee relations matters, driving Zoox’s People & Culture strategy to cultivate a workplace built on high engagement and trust. You will leverage your experience in resolving employment issues and ADA accommodation requests, balancing employee fairness with risk management and core business priorities. You will also leverage workforce analytics to continuously optimize employee processes, identify emerging trends, implement preventative solutions to reduce workplace issues, and support targeted training programs. Please note, this role requires an onsite capacity of 3 days per week in our Foster City, CA office. In this role, you will... Conduct ER Investigations into statutory complaints. Manage Reasonable Accommodation process, working with employees, management, and PEx (HR). Build collaborative, impactful partnerships with cross-functional teams, PEx partners, and managers across all organizational levels. Manage day-to-day requests for ER support from PEx and Zoox partners. Assist in the implementation and maintenance of employee relations policies and procedures. Help create and deliver HR policy training. Assist with documentation, including maintaining complete and accurate records Qualifications 8+ years of experience in employee relations, employment law, or HR compliance Working knowledge of federal, state, and local employment laws and regulations and standard corporate employment policies. Knowledge of ADA accommodation laws and best practices with experience in managing complex requests. Excellent planning, organization, and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment. Outstanding written and verbal communication skills. The ability to analyze si

human resourcesHR
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Writer
📍 San Francisco• Full-time• Remote• $184K – $259.6K/yr
9 days ago

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

REMOTEai
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Writer
📍 London• Full-time• Remote
9 days ago

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

REMOTEai
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Writer
📍 New York• Full-time• Remote• $205.3K – $259.6K/yr
9 days ago

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

REMOTEai
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Writer
📍 Chicago• Full-time• Remote• $184K – $225K/yr
9 days ago

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role We are looking for a visionary and execution-oriented AI transformation lead to serve as a high-impact partner for our most strategic Fortune 100 accounts. In this role, you’ll be the architect of change, moving beyond simple software implementation to help the world's largest organizations fundamentally rethink how they work. You’ll sit at the intersection of business strategy and cutting-edge technology, translating the power of the WRITER platform into measurable P&L impact and helping executives navigate the shift to an AI-first operating model. This is a rare opportunity to build the playbook for enterprise AI transformation. You won’t just be managing accounts; you’ll be driving the next industrial revolution by helping C-suite leaders move from AI experimentation to full-scale value realization. Your work will directly influence WRITER's product roadmap and help define how the world’s biggest brands use superintelligence to expand human capacity. Thi

REMOTEai
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Twilio
📍 United States• Remote
9 days ago

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Learning Experience Designer. About the job This position is needed within our Learning Experience Design team which is the engine that helps our GTM organization achieve their revenue goals. We are seeking an innovative Senior Learning Experience Designer to revolutionize how our global sales team learns, adapts, and executes. In this role, you will bridge instructional design, sales effectiveness, strategic priorities, and cutting-edge artificial intelligence. You won't just create training modules—you will design high-impact, AI-enhanced learning journeys, a range of modalities to match the sellers’ needs, interactive simulations, and performance support tools that shorten ramp times and drive revenue. The ideal candidate is an agile instructional designer who actively tests, adopts, and masters modern AI design tools (generative text, AI video, code blocks, voice synthesis, automated assessments, and inte

REMOTEartificial intelligenceairecruitment
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Block
📍 United States of America, United States• $198K – $297K/yr
9 days ago

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role As a Data Engineer, you will handle everything from data architecture and modeling to data pipeline tooling and dashboarding. You will enable a range of other engineering and business teams to make impactful business decisions by laying the foundation of our large and unique datasets that span across multiple products. This role will support the product data engineering team. The Product Data Engineering Team at Block builds and maintains the curated data foundation that powers all of Block's product lines — Cash App, Square, Afterpay, and Tidal. We transform raw event streams, transactional systems, and operational data into governed, tested, and reliable analytical assets across domains including banking, lending, commerce, investing, checkout, and AI assistants. We partner with Product, Engineering, Data Science, Machine Learning, and Applied AI teams to deliver the metrics, experimentation frameworks, and ML-ready datasets that enable Block's products to grow, improve, and serve customers at scale. You Will Lead the creation and optimization of data models

pythonsqlmachine learning
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Vanta
📍 United States• Full-time• Remote• $207K – $244K/yr
9 days ago

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Senior Product Manager for Integrations at Vanta, you will be responsible for the ongoing development of integrations across categories, driving direct customer impact through new integrations and expanded capabilities. Vanta currently manages a catalog of over 400 integrations that help customers continuously monitor their compliance and generate the evidence needed to satisfy audit. You’ll drive planning and delivery for a wide range of integration categories and capabilities, such as HRIS/IDP systems, cloud and security platforms, and ticketing systems, building on top of the integrations platform. You’ll be part of Vanta’s Automation group, which owns how customers discover and connect to other platforms through integrations, use that data to power product experiences and tests, drive customers toward compliance-related security outcomes, and ultimately generate the evidence required for audit. You will operate in a few different modes to build your roadmap, balancing direction from other product teams, customer input, and your own prioritization framework to make the right investments. Plus, you will get wide exposure to most parts of Vanta’s products. What you’ll do as a Senior Product Manager, Integrations at Vanta: Drive integrations roadmap and strategy, determining which new integrations and capabilities are built based on inputs from other product teams, customers, and the broader business environment. Pair closely with engineering and design counterparts to prioritize the backlog, plan the roadmap, and make crucial decisions about integration depth, capability, and sequencing. Pair with the integration partne

REMOTEai
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CLEAR - Corporate
📍 New York• $150K – $180K/yr
9 days ago

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Senior Product Designer, you'll own the design of complex identity and verification journeys end to end, creating intuitive, trusted experiences that make verification feel simple. You'll partner closely with Product, Engineering, internal stakeholders, and business teams to turn user insights into impactful solutions. You'll set a high bar for craft and help raise the quality of design across CLEAR. What you'll do: Own design end to end: Lead high-impact initiatives from discovery and concept development through prototyping, detailed design, and launch, with a high bar for craft Shape product direction: Work with Product and Engineering to define problems, frame opportunities, and turn user needs and business goals into intuitive, high-quality experiences Advocate for users: Use research insights, analytics, and experimentation to find friction and keep improving the product experience Design for trust: Balance usability with privacy, security, and accessibility in experiences people rely on to verify who they are Contribute to the design system: Help evolve shared components, patterns, and standards so experiences stay consistent across CLEAR Raise the bar for the team: Give thoughtful feedback in critiques, share your approach, and mentor other designers informally How you'll measure success: Measurable improvements in the journeys you own, such as completion rates, drop-off, and time to verify Quality, usability, and consistency of the experiences you ship Strong partnerships with Product and Engineering, with wor

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