Senior Technical Support Representative Jobs

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An Overview of this role We are looking for a Senior Release Engineer to help design, standardize, and operate reliable enterprise application delivery across the Enterprise Technology & AI team. This role will establish scalable CI/CD practices for business-critical platforms such as Salesforce, Zuora and other Business Systems while enabling engineering teams to ship changes safely, quickly, and with clear operational controls. The ideal candidate combines strong release engineering and automation skills with practical experience supporting enterprise SaaS applications. You will build and maintain GitLab CI/CD or comparable

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: We are looking for a Network Security Engineer with deep Zscaler expertise and a well rounded background in cloud and enterprise networking. This role centers on the deployment, administration, and optimization of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), while also supporting broader network security initiatives, including Cisco Meraki infrastructure and AWS cloud networking. The ideal candidate is a hands-on engineer with strong security instincts, a problem solving mindset, and experience managing both on-prem and cloud-based networking environments. WHAT YOU’LL DO: Lead the design, deployment, and optimization of Zscaler ZIA and ZPA across the enterprise. Manage Zscaler policies, including SSL inspection, URL filtering, access control, and zero trust configuration. Serve as the subject matter expert for Zscaler, owning integrations, troubleshooting, and escalations. Configure and support Cisco Meraki networking hardware, including firewalls, switches, and wireless infrastructure. Architect and manage AWS networking, including VPC design, Transit Gateway, NACLs, Security Groups, and routing. Develop and implement network segmentation and secure access strategies using both cloud and on-prem tools. Create and maintain detailed network documentation, runbooks, and security standards. Automate and streamline network ma

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all c

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity. We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you. In this role, your responsibilities included but are not limited to: Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contract

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. Forward is looking for a Senior Accountant Responsibilities: • Prepare day-to-day transactions (i.e., Ar/AP, prepaid, fixed assets, etc.), • Prepare monthly balance sheet reconciliations, as well as detailed income statement analysis. • Assist in preparing financial reports, account reconciliations, audit preparations. • Manage and take responsibly for transactional accounting processes, such as Procure-to-Pay and Order-to-Cash. • Have a hand in developing accounting policies and procedures. • Ad hoc projects to support the development of the Company as needed. Requirements: • Requires strong GAAP knowledge; revenue recognition for SaaS companies (ASC 606). • Be comfortable working in a fast-growth startup and being a self-starter. • The ability to critically think and make corresponding conclusions, including the ability to dete

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake runs large scale cloud infrastructure to deliver its own service — production and internal deployments, Kubernetes fleets, CI/CD, etc. Our cloud spend is in billions of dollars per year. The Cloud Efficiency team builds a unified, self-serve cloud efficiency platform along with AI skills and agents that makes spend observable, attributable, governable while driving insights and optimization of our cloud spend. AS A SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Design, develop, and maintain scalable platform for resource ownership registry, usage attribution, utilization measurement, and cost modeling. Build AI agents, tools and automation to enhance system monitoring, alerting, and root cause analysis. Improve and optimize data ingestion, storage, and query efficiency for cloud utilization, cost and efficiency data at scale. Collaborate with teams across Snowflake to understand attribution and observability needs and implement solutions that improve operational visibility. Contribute to open-source and industry best practices in monitoring and distributed systems monitoring. Ensure high availability, reliability, and performance of team-managed platforms by participating in on-call rotations and incident management. Partner with Finance, Product and Engineering teams t

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. About the role You own how workplace strategy becomes product reality. As a Senior Product Manager at OfficeSpace, you will shape the vision, roadmap, and execution of workplace management and employee engagement capabilities—from workplace insights and real estate optimization to AI-powered decision support and forecasting. You will balance discovery with delivery, customer empathy with data, and AI speed with human judgment. Your job is to find the problems worth solving, align teams around the right outcomes, and turn those opportunities into products customers value. We move fast. We expect rigor. We trust you to lead. What you’ll do Shape product strategy. Set the direction for workplace management and employee engagement capabilities by connecting customer problems, market signals, business priorities, and product opportunities. Own the roadmap. Turn a multi-year product vision into a focused, evolving roadmap centered on workplace insights, real estate optimization, engagement, and measurable customer outcomes. Lead continuous discovery. Partner with Design and Research to uncover customer needs, test assumptions, validate concepts, and identify opportunities before committing engineering capacity. Turn evidence into decisions. Synthesize customer feedback, product analytics, competitive signals, and AI-assisted research to prioritize the problems with the greatest potential impact. Orchestrate AI-enabled pro

WHY BOX NEEDS YOU We are seeking a Senior Partner Sales Manager / Regional Partner Manager to own the Box Enterprise West territory within our growing Partner Sales organization. This is a high-impact, territory-owning role responsible for driving partner-attached revenue growth across the Enterprise West region. You will be the dedicated Regional Partner Manager aligned to the Enterprise West pod — building the partner-attached pipeline, executing partner-attached deals end-to-end, and serving as the single point of accountability for partner motion across the territory. Box has two distinct partner-facing roles, and knowing the difference will help you understand exactly what you'd own in this position: PAMs (Partner Account Managers) are partner-facing. They own and develop the business around a specific partner — building the joint plan, the relationship, and the long-term motion with that partner. RPMs (Regional Partner Managers) are partner-agnostic. They execute partner-attached deals in their region or pod, working with whatever partner is on a given deal. RPMs are about deal execution, not partner development. The Enterprise West Senior Partner Sales Manager is a Regional Partner Sales Manager in every respect — a deal-execution role with full ownership of partner-attached outcomes for the territory. This is a deal-execution role, not a partner-development or operations role. WHAT YOU'LL DO Partner-Attached Deal Execution Own and execute partner-attached deals across the Enterprise West territory, working alongside the in-region Enterprise sales team to drive opportunities to close. Work partner-agnostically across resellers, distributors, SIs, cloud marketplaces, and strategic ISVs — matching the right partner motion to each deal in the West. Drive deal progression by removing blockers, coordinating partner and field activity, and pushing opportunities through the sales cycle. Manage end-of-quarter execution for the territory, including reseller transactio

About us: BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice. We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today. By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation. We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift. We're incredibly honored to have been recognized by: CNBC World's Top Fintech Companies (2026) FXC Intelligence Top 100 Cross-border Payment Companies (2026) Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025) LinkedIn as one of the Top 20 Startups in the UK (2025) About this role in the team: At BVNK, we are building the global operating system for money movement. To power our next era of hyper-growth, we are looking for a Senior Manager, Business Operations & Strategy to act as a strategic force multiplier across the company. The BizOps &a

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The AI Engineer will design, implement, and deploy production-ready AI solutions that enable intelligent automation and strengthen business capabilities. The role focuses on building modular, scalable agentic applications using open-source and proprietary large language models, with hands-on implementation using LangChain. The AI Engineer II will develop reusable components, data pipelines, retrieval capabilities, and performance optimization strategies while partnering with business, product, data, and technology teams Key Responsibilities: Design, implement, and deploy AI agents and generative AI solutions using Python, with hands-on use of LangChain and related orchestration frameworks Build modular, scalable, and reusable agent components, including memory, planning, tool use, retrieval, and multi-modal capabilities Develop retrieval-augmented generation (RAG) solutions using embeddings, vector databases, and enterprise data sources Integrate open-source and proprietary large language models and evaluate the appropriate model for each business use case Collaborate with Research, Managed Services, product, data, and technology teams to translate business needs into practical AI solutions Prototype and evaluate agent behaviors, prompt strategies, learning approaches, and tool-calling workflows Build and maintain scalable data pipelines and APIs that support AI development, evaluation, deployment, an

About us At Design Bridge and Partners, part of WPP, we design brands with the power to move. Pulling people towards them with an irresistible force that compels and connects. With 900 creative minds across 17 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, we are united in our ambition to achieve real impact for our clients’ brands benefiting their business, people and the planet. With expertise across brand strategy, brand design, brand engagement and brand effectiveness our clients across the world include NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and the BBC. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. About the role We’re looking for a Senior Motion Designer to join our multidisciplinary London team and help bring some of the world’s most ambitious brands to life through best-in-class motion design. Motion plays an increasingly central role in our branding work. In this role, you’ll lead motion design and animation across a broad range of projects, from brand identities and motion principles to digital experiences, campaigns, social content, brand films and other moving-image applications. You’ll work closely with Executive Creative Directors, Design Directors, strategists, client leads and wider creative teams to translate brand strategy and visual identities into distinctive, coherent and engaging motion. You’ll be involved from the earliest stages of creative exploration through to final delivery, helping shape th

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're looking for a highly organized and detail-oriented Senior People Operations Associate to join our dedicated People Team. If you enjoy working with people and have a passion for making HR processes run smoothly, this could be the perfect fit for you. In this role, you'll help keep our HR operations on track across our APAC offices by supporting employees and managers, handling a range of employee transactions, and ensuring our data stays accurate. You'll also play a key role in driving HR initiatives and improving our policies and processes on a regional and global scale. What You'll Do Employee Transactions & Support Drive and handle Tier 2-level employee transactions and complex tasks from a People Operations perspective Act as a secondary point of contact for employee escalations, providing timely and helpful responses Data & Reporting Manage and maintain employee data in Workday, including data loads and audits Generate, analyze, and improve Workday reports to support data-driven decision-making Payroll & Documentation Assist with payroll preparation, including main cycle payroll, termination payments, leave of absence (LOA), ti

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Cloud Support Engineer (CSE) - SQL 職務概要 Snowflakeでは、技術力、顧客志向、そしてAIを活用した業務遂行能力を兼ね備えたSenior Cloud Support Engineerを募集しています。 本ポジションでは、AIツールを活用しながらトラブルシューティングの迅速化、ナレッジベースの改善、問題解決までの時間短縮に取り組んでいただきます。また、安全性と品質を維持しながら、AIを効果的に活用することが求められます。 24時間365日のテクニカルサポート環境での業務経験、エスカレーション対応、オンコール対応、インシデントマネジメントの経験をお持ちの方を歓迎します。 主な業務内容 Senior Cloud Support Engineer として、お客様からのお問い合わせ（ケース）を管理し、解決までの時間の短縮、プラットフォームの安定性の確保、および世界最高水準のサポート体験の提供に責任を負います。本ポジションは、幅広い技術領域に対応するテクニカルサポート担当者として、高度な実践的トラブルシューティング能力に加え、お客様から信頼されるアドバイザーとしての共感力とコミュニケーション能力を備えた役割です。 顧客価値の提供とインシデントオーナーシップ 顧客体験の向上 : お客様からのお問い合わせについて、初期調査から解決、その後のフォローアップまで一貫して担当し、適切なコミュニケーションとタイムリーな状況共有を行います。 AIを活用したサポート : AIアシスタントや診断ツールを活用し、初動対応や根本原因分析を効率化します。 成果重視の問題解決 : 単なる事象解消に留まらず、再発防止やシステムの信頼性向上を意識したサポートを提供します。 顧客対応 : メール、Web会議、電話などを通じて技術的な分析やアドバイスを提供し、お客様の技術レベルに応じたコミュニケーションを行います。 技術対応と社内連携 AIを活用した調査 : AIを利用してログ分析、仮説立案、回答案作成を行い、その内容を適切に検証したうえでお客様へ提供します。 技術調査 : Snowflake環境、コネクタ、社内ツールなどを活用し、問題の調査・検証を実施します。 部門横断での連携 : Engineering、Product、Customer Successチームと連携し、複雑な問題や製品課題の解決に取り組みます。 ナレッジ管理 : ナレッジベースに解決策を登録するとともに、AIが作成したドラフトをレビューし、必要に応じて修正します。 フィードバックと改善提案 : 製品の動作、ドキュメントの不足、およびAIツールの改善点などについてフィードバックを提供します。 バグ管理 : 不具合や機能改善要望を文書化し、Engineeringチームと連携して問題の解決に取り組みます。 サポート体制への参加 : 祝日・週末のローテーション勤務およびオンコール対応を行います。 勤務条件 12:00～21:00（休憩1時間）のシフト勤務が可能であること

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Product at Brex The Product team is at the forefront of Brex's mission to empower employees anywhere to make better financial decisions. With a deep understanding of the business, we identify and scope out the most impactful opportunities for Brex to tackle. We are responsible for aligning cross-functional teams — such as Engineering, Legal, Compliance, and Design — on key decisions. We set strategy and drive products from inception to launch, enabling Brex to grow rapidly and help our customers reach their full potential. Unlocking AI Agents for the Finance Admin Companies buy Brex to run their spend, and the person on the hook for that is the finance admin — a controller, an accounting manager, a finance ops lead. Their job comes down to two things they can never quite get ahead of: making sure money is being spent compliantly and documented in time to close the books, and knowing where the company's money is actually going. Today t