Senior Technical Support Representative Jobs

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. About this Role: As a Senior Analyst, Business Performance and PMO , you will support the management team by enabling effective project governance, performance visibility, and data-driven decision-making across projects, programs, portfolios, and functional operations. The role is responsible for coordinating governance activities, maintaining accurate reporting and dashboards, tracking key operational and financial metrics, and highlighting risks, issues, trends, and improvement opportunities. Major Responsibilities: Provide executive visibility into project, program, portfolio, and functional performance, including status, risks, issues, costs, KPIs, and key trends. Facilitate project governance forums, drive reporting cadence, and escalate risks, issues, decisions, and dependencies requiring management attention. Prepare and publish executive-ready dashboards, summaries, trend analyses, KPI updates, and variance commentary for SLT and management reviews. Support weekly and monthly governance activities, including project reporting complianc

About the Role Together AI runs one of the largest GPU fleets in the world. The Infra Agent Systems team builds the software systems that power and automate that infrastructure. We develop production AI agents that diagnose hardware failures, investigate incidents, correlate signals across the fleet, and automate operational workflows. Alongside these agents, we build the platform they run on, including knowledge graphs, retrieval systems, orchestration frameworks, and developer tooling. You’ll work across two areas: Infrastructure Agent Systems — Build production AI agents that help operate our GPU fleet by diagnosing failures, investigating incidents, gathering evidence from live systems, and assisting with remediation. These agents are used every day by our infrastructure and datacenter teams through APIs, CLI, dashboards, and Slack. Core Agent Platform — Build the platform that powers these agents, including knowledge graphs, search and retrieval, orchestration, evaluation, and the tooling that enables agents to reason, act, and continuously improve. We’re working on something that hasn’t really been done before: building knowledge graphs and self-improving AI agents that understand, operate, and continuously improve large-scale AI infrastructure. This is an opportunity to work at the intersection of AI agents, distributed systems, infrastructure, and automation , solving challenging engineering problems with real production impact. There’s an enormous amount to build, learn, and shape as we define the future of autonomous infrastructure. responsible for delivering the software but also for operating and supporting it in production. Why this Role You’ll work on two hard problems at the same time: making AI agents trustworthy enough to operate production infrastructure, and building the knowledge, retrieval, and distributed systems that make those agents effective. You’ll have the opportunity to build foundational systems from the ground up, work on infrastructur

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What You'll Do We're not looking for someone to simply manage testing—we're looking for an engineering leader who can redefine how quality is built into mission-critical banking software . As a Senior QA Automation Engineer , you'll drive the quality engineering strategy for our enterprise SaaS platform, designing scalable automation frameworks and embedding quality throughout the software development lifecycle. You'll work closely with Product, Engineering, and Architecture teams to deliver resilient, high-performing solutions while championing modern quality engineering practices. In this role, you will: Define and drive the quality engineering and automation strategy. Design scalable automation frameworks across UI, APIs, backend services, and integrations. Integrate automated quality gates into CI/CD pipelines. Lead API, database, event-driven, and end-to-end testing. Improve performance, resilience, and scalability through continuous testing. Establish quality metrics and engineering best practices. Mentor engineers and promote a culture of eng

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section. As a Senior Backend Engineer on the Monetization Platform Integrations team, you'll design, build, and maintain the integrations that connect CustomersDot and Monetization services to GitLab's enterprise applications, including Salesforce and Workato. You'll own robust application programming interface (API) contracts, protect data integrity across systems, and build resilient cross-platform workflows that underpin how customers buy, provision, and renew GitLab. Because these integrations move financial and sub

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: Flexport is a platform for global trade in an industry that comprises 12% of the global GDP. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest-growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. Exceptional software development is integral in allowing us to fulfill our mission of fixing the user experience in global trade. At Flexport you’ll develop products that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by creating the new operating system for global trade. Our engineers are top-notch software developers who love listening to the users, working as a team, and proactively taking the lead whenever necessary. The role involves learning the business of freight forwarding, modeling the work that people do to move freight, desi

Silicon Verification Engineer Multiple roles across different levels Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru which will play a central role in Graphcore's work building the future of AI computing. The verification team sits within the Silicon design team and is responsible for ensuring that the RTL created by the logical design team and used by the physical design team matches the architecture specification for Graphcore silicon. The silicon verification engineer is responsible for verification activities within Graphcore, helping the team meet the company objectives for quality silicon delivery. Responsibilities Verification planning, specification and closure of functional coverage Providing feedback to architects Test generation and failure diagnosis/triage Contributing to shared verification infrastructure Ensuring good communication between sites Essential skills: • Verification experience in relevant industry • Proven leadership and planning skills • Highly motivated, a self starter, and a team player • Ability to work across teams and programming languages to find root causes of deep and complex issues • Experience of the verification process applied in CPU and/or ASIC environments • System Verilog, Python, C++, Linux Desirable skills: • UVM • SVA • Assembly languages • LLVM, GCC • DVCS e.g. Git • SGE or other DRMS • XML and XPath/XSLT • Web programming – HTML/DOM, Javascript, SQL Benefits: In addition to a competitive salary, Graphcore offers a competitive benefit

About Us Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Job Summary Working within the logical design team, the silicon logical design engineer is responsible for a wide range of logical design tasks. The team is responsible for delivering the Microarchitecture and RTL design to implement the chip architecture specification for Graphcore Silicon, working closely with other engineers within the Silicon team. The successful candidate will be responsible for helping the team deliver high quality micro-architecture and RTL for Graphcore chips, working within the logical design team and with the broader Silicon team to ensure we meet the company objectives for Silicon delivery. Responsibilities and Duties Integrate IP and subsystems into top-level SoC designs Develop and maintain build and configuration environments Perform synthesis, linting, CDC/RDC, and timing checks at the SoC level Support verification and physical design teams through clean interface hand-offs Debug and resolve integration-related issues across multiple hierarchies Contribute to the continuous improvement of integration flows and automation Producing high quality microarchitecture and other documentation Ensure good communication between sites to maintain consistent working practises Candidate Profile Essential skills: Logical design experience in relevant industry Experience range 4-8 years in Semiconductor Industry/Product development exposure. Be highly motivated, a self-starter, and a team player Ability to work across teams and debugging issues seen to find root caus

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Staff Software Engineer – Test Automation Infrastructure (ZIA Core) to join our team. This is a hybrid (3 days per week in San Jose, CA office) role, reporting to the Sr Manager, Software Engineering, QA in the ZIA Engineering team. In this role you will own the architecture, development, and maintenance of a high-scale system test automation infrastructure for ZIA Core Datapath, a cloud security platform processing 400B+ transactions daily. You will build repeatable automation suites for L4-L7 technologies, validate cloud firewall and tunneling stacks, diagnose customer issues, and mentor engineers while driving continuous regression optimization. What you’ll do (Role Expectations) Collaborate with cross-functional teams during design, development, and maintenance of cloud-based software solutions Architect, design, develop, and maintain a scalable system test automation infrastructure for

We're building a new product team in India to help shape how customers build, deploy, and operate AI applications on MongoDB. This is an early hire on a growing team—you'll join while the team is still taking shape, with the opportunity to have real impact from the start. You'll report to a Director of Product Management based in Europe, working async-first with partners across India, EMEA, and North America. The engineering team in India is being built in parallel, so you'll be working closely with engineers from the early days of the team. We are looking to speak to candidates based in Gurugram for our hybrid working model. What you'll own You'll be the end-to-end owner for a core area of our AI application platform—from discovery and vision through roadmap, delivery, and iteration. This is a senior individual contributor role where you lead through ownership, expertise, and cross-functional influence. Day to day, that means Defining product strategy and roadmap for your area, aligned with MongoDB's broader AI strategy and business goals Talking to customers — from AI-native startups to large enterprises — to understand how they build and deploy AI applications, where they struggle, and what MongoDB should do about it Writing clear product narratives, memos, and specs that align stakeholders, clarify trade-offs, to guide conversations with engineering, design, product marketing, etc Partnering with cross-functional stakeholders—including Engineering, Design, Product Marketing, Partners, Sales, and Developer Relations—to scope, prioritize, and ship, balancing experimentation with reliability and scale, and driving positioning, launches, and enablement Identifying new opportunities autonomously—spotting gaps, shaping problem spaces, researching industry trends and running discovery sessions with customers Define and own clear success metrics for your area and use them to prioritize, make trade-offs and communicate impact You'll develop deep expertise in how companie

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Staff Software Development Engineer, ZIA Core Datapath to join our team. This is a hybrid (3 days per week in San Jose, CA office) role, reporting to the Sr Manager, Software Engineering, QA in the ZIA Engineering team. In this role you will own the architecture, development, and maintenance of a high-scale system test automation infrastructure for ZIA Core Datapath, a cloud security platform processing 400B+ transactions daily. You will build repeatable automation suites for L4-L7 technologies, validate cloud firewall and tunneling stacks, diagnose customer issues, and mentor engineers while driving continuous regression optimization. What you’ll do (Role Expectations) Collaborate with cross-functional teams during design, development, and maintenance of cloud-based software solutions Architect, design, develop, and maintain a scalable system test automation infrastructure for a cloud produ

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, Colorado, Atlanta, Toronto, San Francisco, New York About the role As a Senior Product Manager at Cloudflare, you will be responsible for building products that improve the way that the Internet works. Product Managers at Cloudflare shape high-level product goals but also get our hands dirty. On an average day, you might pitch a concept to senior leadership, collaborate with marketing, conduct user research, prototype a new

Job Details: Job Description: We are seeking a Senior Middleware Development Engineer to join our communication runtimes team to develop and contribute software features and optimizations to multiple communication libraries such as Intel SHMEM (Shared Memory Access), Intel MPI (Message Passing Interface), MPICH (Message Passing Interface Chameleon) and Intel oneCCL (Collective Communications Library). In this role, you will have an opportunity to build expertise with the latest Intel GPUs and CPUs used in the data center, work directly with scientists and engineers working on the Aurora supercomputer at the Argonne National Labs, and make meaningful contributions that improve scientific computing and machine learning. You will need to understand multiple levels of the communications stack, be self-driven, have high motivation to learn and want to use your outstanding analytical skills to make an impact and must have excellent communication skills. Your roles and responsibilities will include but not limited to: Design, develop, and maintain features and optimizations for Intel SHMEM, Intel MPI, MPICH, and oneCCL libraries Collaborate with cross-functional teams to define software requirements and specifications Optimize software to meet performance requirements, ensuring low latency, high bandwidth and high reliability Qualifications: Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research. The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. Minimum Qualifications: Master’s d

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Safety team plays a critical role in supporting Micron’s mission to transform how the world uses information. We are committed to creating safe, sustainable, and innovative workplaces across our construction and manufacturing environments. Our team collaborates closely with engineering, operations, and construction partners to integrate safety into every stage of our work while driving continuous improvement and regulatory excellence. As an Safety Engineer, you will help protect people, property, and operations through proactive risk management, safety program development, and regulatory compliance. This role offers the opportunity to influence complex construction and industrial projects, leverage technology and AI-enabled solutions to improve safety outcomes, and contribute to a culture where safety is a core value. Responsibilities: Conduct hazard assessments, risk analyses, and safety reviews to support construction and industrial operations Develop, implement, and continuously improve safety programs, procedures, and training to enhance worker safety and regulatory compliance Perform safety audits, incident investigations, compliance inspections, and emergency response activities, including participation in an on-call rotation Partner with project teams and contractors to integrate safety-by-design principles and ensure effective execution of site safety requirements Utilize AI-enabled tools, workflows, and data analysis techniques to improve EHS processes, identify trends,

Senior Machine Learning Engineer Description - We are looking for a Senior MLOps Engineer to design, build, and operate the infrastructure that enables machine learning models and large language models to be deployed safely, reliably, and at scale. In this role, you will create the end-to-end capabilities required to move models from experimentation into production, expose them through secure and highly available endpoints, and enable users and applications to interact with AI-powered services. You will work across AWS and Databricks to establish robust CI/CD pipelines, model-serving infrastructure, observability, governance, rollback mechanisms, and operational standards. You will partner closely with data scientists, machine learning engineers, software engineers, security teams, and platform engineers. The ideal candidate combines strong cloud and DevOps engineering skills with a practical understanding of machine learning systems, LLM deployment patterns, and production reliability. Key Responsibilities MLOps Platform and Architecture Design and implement a scalable MLOps platform using AWS and Databricks. Define reference architectures and reusable deployment patterns for traditional machine learning models, deep learning models, and large language models. Build standardized workflows that move models from development and validation into staging and production. Develop self-service capabilities that allow data scientists and ML engineers to deploy models without manually managing infrastructure. Establish clear separation between development, testing, staging, and production environments. Design multi-region or multi-availability-zone architectures where required by business continuity and availability objectives. CI/CD and

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Satellite Planning Engineer, you will collaborate with various central and site stakeholders to conduct strategic scenario and capital planning analyses, playing a pivotal role in Fab Scenario Optimization Studies, Business Planning, Supply Chain planning, and key processes such as Sales & Operations Planning (SnOP) and Model of Record (MOR). You will partner closely with Site Industrial Engineering (IE), Site Inventory Control (SIC), New Product Introduction (NPI), and Finance teams to ensure alignment on fab loading commitments, manufacturing capability, pilot line loading plans, cost per wafer input, and business plan proposals. This role demands exceptional strategic planning skills , strong analytical thinking , and creativity in applying optimization methodologies to determine optimum loading, capital efficiency, and sweet-spot studies. You will leverage structured data analysis to understand market conditions, develop optimal loading plans, and provide data-driven recommendations that support executive decision-making and business success. Most importantly, you should have a deep understanding of capacity planning , business processes, and capital optimization, with the ability to identify improvement opportunities through <