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Senior Technical Support Representative Jobs

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Explore current senior technical support representative jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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Ramp
📍 London• Full-time• £74K – £100K/yr
3mo ago

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp is looking for a Senior Underwriter to join our Underwriting team in Europe. You’ll evaluate businesses applying to Ramp, make credit and risk decisions, and help improve how we assess customers across our products. This is an early regional role supporting EU and US applicants. We’re looking for someone with strong financial judgment who can work independently, make clear decisions with incomplete information, and help us build scalable underwriting processes. What You’ll Do Review applications for Ramp’s corporate card and bill pay products across the EU and US. Analyze financial statements, bank data, bureau information, and other risk signals to assess business health and repayment ability. Recommend the appropriate outcome, including approval, decline, a lower limit, or a request for additional information. Communicate clearly with customers when additional information or context is needed. Manage an underwriting queue while meeting quality and SLA expectations. Partner with teams across Risk, Product, Engineering, Sales, an

aifinance
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Vanta
📍 United States• Full-time
3mo ago

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Security Engineer at Vanta, you’ll own projects with impact across the business to help us run an efficient and highly effective security team. The security team at Vanta ensures that we are a trustworthy steward of sensitive data. We also contribute subject matter expertise to the product, sales, marketing, support, and engineering functions, given the nature of our business. You’ll join Vanta’s Security organization, which provides essential security operational services, is directly involved in the software development process and building tools to make it easy for developers to ship products securely, sets policies and standards regarding enterprise-wide security requirements, and offers advisory services to enable our business to thrive while effectively managing risk. If you’re someone who has high initiative and enjoys problem solving while having impact at a high-growth company, we would love to hear from you! What you’ll do as a Senior Security Engineer at Vanta: Participate in team exercises to identify potential security risks, including threat modeling and tabletop scenarios Contribute to complex prioritization discussions around which risks are the most important to solve next Plan projects to address the risks we prioritize, and coordinate with cross-functional stakeholders across the company to execute those projects Build maintainable programs to implement operational excellence where ongoing work is needed to achieve our goals (e.g. vulnerability management) Partner with engineering teams to architect secure software, address security concerns, and build a strong security culture Build, customize, a

restaigo
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Cloudflare
📍 In Office• $185K – $254K/yr
3mo ago

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX; Seattle, WA or London, UK About the Department Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve prob

javascripttypescriptsql
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At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Our team builds and operates Snowflake's Streaming Platform — the core infrastructure responsible for bringing data into Snowflake continuously and at scale. This includes Snowpipe Streaming and Datastream, services used by large set of enterprise customers to move mission-critical data in real time. Data is the fuel powering the new enterprise AI world, and we are the team responsible for getting it there reliably, continuously, and fast. Responsibilities Design, build, and maintain core components of Snowflake's streaming ingestion platform Improve service reliability, scalability, and latency under high-throughput production workloads Debug and resolve incidents in a distributed, multi-tenant cloud service Contribute to the design and evolution of streaming APIs, SDKs, and server-side protocols Write comprehensive tests including unit, integration, and chaos/fault-injection scenarios Collaborate with partner teams (storage, query, compute) on cross-cutting platform concerns Participate in code reviews, on-call rotations, and architecture discussions Required Qualifications 3–5 years of software engineering experience on large-scale distributed systems or cloud services Strong proficiency in Java or C++ Deep understanding of distributed systems concepts: consistency, faul

javaaic++
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Cloudflare
📍 Hybrid• Full-time• Hybrid• $220K – $303K/yr
3mo ago

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX (US), Washington, DC (US), London (UK) About the team Cloudflare’s mission is to help build a better internet and the Threat Application Services (TAS) team lives at the core of that effort. The team builds the automated services and systems that transform Cloudflare’s massive network telemetry into actionable intelligence. We empower customers with products to combat advanced threats, enabling them to query, investigate,

javascriptsqlai
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Cloudflare
📍 Distributed; Hybrid• Full-time• Hybrid
3mo ago

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Melbourne About the Department The Cloudflare APAC sales organisation operates as one integrated revenue system. Account Executives, Customer Engineers, Partner Account Managers, Business Development Representatives, Customer Experience Managers, Professional Services and Revenue Operations work as a continuous engine - winning, deploying, adopting, expanding, and scaling platform commitments across the full customer lifecycle.

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SmartBear
📍 Bengaluru• Full-time
3mo ago

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams. SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com , or follow us on LinkedIn , X , and Reddit . At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission. Senior Software Engineer - C++ TestComplete Developing and maintaining the testing tool using C++. Collaborating with the team to implement and enhance backend functionalities. Tech stack: C++, C#, Delphi, Avalonia, Windows programming (COM, WinApi), GUI (DevExpress) Product intro All businesses today interact with their customers via an app, and the wide range of use cases and configurations available in the market today makes it extremely hard to deliver high-quality apps at speed. And end-users today do not have the time

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Senior Principal Data Scientist - AI Lead will be the point of contact for Public Sector / Government stakeholders and will be responsible for end-to-end AI solution delivery. This role will partner with U.S. government agencies on programs that depend on trusted entity data, validation, and risk insight.

aigorust
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PG
PlayStation Global
📍 San Mateo, Canada• $186.6K – $279.8K/yr
3mo ago

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Manager, Talent & Performance San Mateo, CA or New York, NY | Hybrid - 2 days per week in designated location Reports to: Director, Talent Management Please note, this is a senior individual contributor role with enterprise-wide scope and no direct reports. Success will come through deep subject matter expertise, influence, and cross-functional leadership. Your Mission: Sony Interactive Entertainment is redefining the future of gaming, and we believe that future is powered by people. As Senior Manager, Talent & Performance , you will lead the continued evolution of Game Changers, SIE’s global performance management framework. You’ll connect performance with our broader talent ecosystem, including succession planning, calibration, promotions, and career development, ensuring our people processes are tightly aligned to strategic business outcomes, leadership behaviors, and a culture of development. You’ll bring deep Talent & Performance expertise, strategic judgment, and operational horsepower. You’ll independently assess what’s working, identify where we need to evolve, shape recommendations, and build alignment with senior stakeholders, while remaining close enough to the work to drive excellent execution. This is an opportunity for someon

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. <職務概要 / Position Overview> RDA(リアルタイム デフェクト アナリシス=工程内欠陥検査)チームにおいて、製造ライン全体の品質・Yield改善およびExcursion防止をリードするSUSTAININGエンジニア。欠陥分析及びデータに基づき、複雑かつ横断的な課題の根本原因を特定し、改善戦略の立案・推進・標準化までを担う。また関係部門をリードしながら迅速な意思決定と実行を推進し、Fab全体のKPI改善に貢献する。 Lead quality and yield improvement and excursion prevention across the entire manufacturing line as a Sustaining Engineer within the RDA (Real-time Defect Analysis) team. Leverage defect analysis and data-driven insights to identify root causes of complex, cross-functional issues, and drive end-to-end improvement strategies from planning through execution to standardization. Drive rapid decision-making and execution while leading cross-functional stakeholders, contributing to Fab-level KPI improvement. ------------------------------------------------------------------------------ <職務内容 / Key Responsibilities> 1) 技術リード • 複雑な欠陥・異常(Unknown / high repeat issue等)の根本原因解析リード • SPCやビッグデータを活用したトレンド管理・異常予兆検知 • 定量的Impact(Wafer at Risk / Yield)を伴う改善推進 早期検知および迅速な対応により、エクスカージョンの予防および封じ込めを実施 2) 改善推進・リーダーシップ • Cross Functional teamをリードし改善活動を推進 • 優先順位付け・Resource allocationの実施 • エスカレーションや意思決定の主体的推進 • Wafer at Risk、Cycle Time、WIPへの影響を定量化し、優先順位を決定 3) Fab貢献 • Cross Functional teamをリードし改善活動を推進 • 優先順位付け・Resource allocationの実施 • エスカレーションや意思決定の主体的推進 RDA業務における自動化、ルールベースシステム、およびデータ統合を通じて、デジタルトランスフォーメーションを推進 4) ナレッジ・育成

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3mo ago

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Global Facilities U.S. Engineering & Construction leads the planning, design, and delivery of Micron’s U.S. capital projects, establishing the standard for how world-class semiconductor facilities are designed, standardized, and delivered. As part of a fast-growing, multi-functional team, you will help shape the future of advanced manufacturing infrastructure while driving design excellence, consistency, and scalable solutions across multiple U.S. sites. As an Architectural Engineer, you will serve as the architectural authority responsible for leading architectural scope from concept development through construction support. You will partner closely with internal engineering teams, design consultants, and construction partners to deliver code-compliant, operationally effective, and scalable facility solutions that support Micron’s advanced manufacturing requirements. Responsibilities Lead architectural design, planning, and construction support for semiconductor fabs, clean rooms, central utility buildings, and associated support facilities across U.S. sites. Serve as the architectural SME, ensuring design quality, code compliance, life safety requirements, and alignment with operational needs throughout all project phases. Develop, review, and integrate architectural systems including building layouts, building envelopes, cleanroom environments, interiors, and space programming. Collaborate with Structural, Civil, MEP, Process Engineering, design consultants, and construction teams to de

airecruitment
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Lithic
📍 Remote• Remote
3mo ago

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. Our Risk & Compliance team is hiring a Senior AML Analyst wh

REMOTEsqlai
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Justworks
📍 New York• Full-time• $131K – $169K/yr
3mo ago

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the Role The Senior Field Marketing Manager, Partners will help drive the field marketing for Justworks' partner ecosystem—working with brokers, accounting firms, technology partners, and channel organizations to drive pipeline and revenue. This is high-impact work where you'll design programs that work for both Justworks and our partners, then execute them alongside sales teams. Your field marketing expertise directly shapes how we grow through partnerships. What You'll Do Design and execute partner programs tied to pipeline goals. You'll run events, webinars, co-branded campaigns, and activations that drive demand across your partner channels. Partner with sales teams across Brokers, Accounting Partnerships, Technology Alliances, and Channel Sales. You're aligned on strategy, pipeline targets, and execution. Build scalable partner programs. Create toolkits, messaging, and resources that partners can use to execute campaigns on their own, not just one-off activities. Run integrated campaigns that connect partner activities to broader company demand gen. You orchestrate events, email, content, and digital—making sure it all works toget

awsgitrest
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At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Role As a Senior Product Manager on Affirm’s Credit & Pricing team, you’ll build products that help merchants turn flexible payments into measurable business growth. You’ll own the strategy for merchant pricing products and the platform capabilities behind them, helping businesses offer compelling financing, improve conversion, and generate incremental sales, while balancing merchant payment acceptance costs with sustainable economics for Affirm. This role combines B2B product leadership with consumer product intuition. You’ll work directly with commercial teams and merchants to understand their growth objectives and economics, translate complex pricing capabilities into intuitive products, and bring new solutions to market. You’ll also partner across teams to connect pricing with how consumers discover and choose financing, while shaping future opportunities across targeted offers, incentives, and advertising. What You’ll Do Set the product direction. Own the roadmap for merchant pricing products and platform capabilities, prioritizing merchant needs, consumer value, and business impact. Build products merchants adopt. Turn merchant insights into intuitive financing solutions. Partner with Commercial and Product Marketing to define the value proposition, launch products, and grow adoption. Connect pricing to consumer experiences . Make financing offers clear and compelling across the shopping journey, and evolve capabilities to support personalized offers, incentives, advertising, and market expansion. Lead complex product decisions. Align partners on tradeoffs across consumer experience, risk and Affirm’s business goals. Bring clear recommendations to senior leaders and drive decisions through execution. Own measurable results. Lead discovery, experimentation, and iteration

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3mo ago

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Role As a Senior Product Manager on Affirm’s Credit & Pricing team, you’ll build products that help merchants turn flexible payments into measurable business growth. You’ll own the strategy for merchant pricing products and the platform capabilities behind them, helping businesses offer compelling financing, improve conversion, and generate incremental sales, while balancing merchant payment acceptance costs with sustainable economics for Affirm. This role combines B2B product leadership with consumer product intuition. You’ll work directly with commercial teams and merchants to understand their growth objectives and economics, translate complex pricing capabilities into intuitive products, and bring new solutions to market. You’ll also partner across teams to connect pricing with how consumers discover and choose financing, while shaping future opportunities across targeted offers, incentives, and advertising. What You’ll Do Set the product direction. Own the roadmap for merchant pricing products and platform capabilities, prioritizing merchant needs, consumer value, and business impact. Build products merchants adopt. Turn merchant insights into intuitive financing solutions. Partner with Commercial and Product Marketing to define the value proposition, launch products, and grow adoption. Connect pricing to consumer experiences . Make financing offers clear and compelling across the shopping journey, and evolve capabilities to support personalized offers, incentives, advertising, and market expansion. Lead complex product decisions. Align partners on tradeoffs across consumer experience, risk and Affirm’s business goals. Bring clear recommendations to senior leaders and drive decisions through execution. Own measurable results. Lead discovery, experimentation, and iteration

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