Senior Workplace Operations Program Manager Jobs

Technical Mission Director Defense Unicorns | Senior Technical Delivery Leadership Role Description Defense Unicorns is seeking a senior Technical Mission Director to embed with a government team leading a fast-moving, multi-vendor AI and software modernization effort. This role owns day-to-day execution across government stakeholders, engineering teams, and commercial technology partners, creating the structure and tempo needed to move from prototype to operational capability. The ideal candidate is an Agile delivery leader with strong technical fluency across modern software, cloud, DevSecOps, AI/ML, data, and platform engineering. They must be credible with engineers and senior government leaders, able to run Scrum in a high-tempo environment, and comfortable turning ambiguity into decisions, priorities, and action. Responsibilities Own day-to-day execution for a multidisciplinary government/industry team and establish the Agile operating rhythm, including Scrum ceremonies, backlog management, sprint planning, reviews, retrospectives, and release planning. Coordinate government stakeholders and multiple technology vendors, keeping priorities, dependencies, milestones, and technical risks visible and driving blockers to resolution. Lead daily cross-vendor synchronization without allowing meetings to become a substitute for execution; create clear owners, decisions, and next actions. Maintain an integrated delivery plan and communicate concise updates on mission outcomes, technical risk, resource needs, decisions, and schedule. Work closely with the Technical Solutions Architect and engineering leads across platform, DevSecOps, data, and AI/agentic disciplines to keep execution aligned with the evolving architecture. Maintain enough technical depth to recognize integration, security, data, deployment, or architecture issues early and engage the right experts quickly. Coordinate the transition from prototype environments into classified operational environments, inc

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team . The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams. Responsibilities: Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community Conduct daily proof processes to ensure adherence to operational requirements; investigate control

Scale is hiring a Staff/Senior Product Designer to lead product design for Scale’s rapidly growing ‘AI for Enterprise Data’ business unit. The mission of AI for Enterprise Data is to accelerate the deployment of AI by helping large enterprises solve their most ambitious challenges. This role will take on multiple products ranging from 0-1 initiatives to improving established products. This includes a suite of powerful AI tools for insurance AI, document processing, and more. Responsibilities Design end to end user flows, wireframes, high-fidelity mockups, and interactive prototypes for desktop web applications. Partner with Product Managers, Engineers, Data Scientists, and Operations team members to solve product and business challenges. Advocate for the voice of the user as the founding designer of the business unit. Prioritize and execute work in a fast paced environment with rapid timelines and high amounts of scope and ambiguity. Contribute to the evolution of our company-wide design system and interaction patterns. Take ownership to identify product gaps and rally support for proposed solutions. Qualifications Experience leading end-to-end B2B and enterprise web applications. Extremely high proficiency in Figma, fast execution speed is a must. Experience designing dashboards, data visualization, domain-specific editors, and forms. Understanding of front-end development processes for web interfaces. Strong communication and collaboration skills, including customer-facing meetings. Portfolio of product design projects that highlight your diversity of skills. Nice-to-haves Exposure to artificial intelligence, machine learning, and other technical concepts. PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develo

The Ops Sup Lead Analyst is a senior-level operations professional responsible for managing transaction exception processing, including payment network claims, adjustments, disputes, settlement exceptions, and reconciliation activities for internal Citi business partners. The role is accountable for ensuring the accurate and timely resolution of operational exceptions, maintaining a strong control environment, and overseeing third-party vendors that support these functions. This individual serves as the primary liaison between Operations, Business, Technology, Risk & Control partners, payment networks, and external vendors to ensure operational issues are resolved effectively, controls are maintained, and processes continue to evolve to support business growth and regulatory expectations. The successful candidate will act as a subject matter expert in payment network operations, transaction routing, settlements, reconciliations, and exception management. Responsibilities Lead the end-to-end management and resolution of transaction exceptions, including payment network claims, adjustments, disputes, settlement discrepancies, and other operational exceptions. Oversee settlement and reconciliation processes to ensure the timely identification, investigation, and resolution of breaks, variances, and outstanding items. Monitor operational performance and service level adherence, ensuring all activities are completed accurately, timely, and in compliance with applicable policies and procedures. Serve as the primary operational liaison with internal Citi business partners, Technology, Risk & Control, Compliance, Finance, payment networks, and third-party vendors. Manage vendor relationships supporting claims, adjustments, settlement, and reconciliation functions, including performance monitoring, issue escalation, service delivery oversight, and process improvements. Act as the b

Citi is looking for a Senior Commercial Relationship Manager to focus on the origination and growth of an existing portfolio of commercial clients across the consumer products and services, industrials, and business and professional services sectors. In this senior individual contributor role, you will be instrumental in building Citi's commercial banking presence — identifying and converting target market prospects into new client relationships, while also deepening and expanding existing ones. Your ability to win new business, structure sophisticated financial solutions, and coordinate cross-functional teams will directly shape Citi's commercial banking growth across clients with revenues typically ranging from $20MM and up to $250MM, with a particular focus on companies operating globally or pursuing international expansion. Responsibilities Develop and maintain a disciplined target market plan, identifying and prioritising prospective commercial clients across diversified service sectors and converting those prospects into new, full-wallet banking relationships for Citi. Originate and onboard new client relationships where Citi serves as the primary banking partner, taking ownership of the full sales cycle from initial outreach and pitch through to mandate, onboarding, and activation. Manage and grow a portfolio of commercial clients, acting as the primary point of contact and trusted financial advisor for each relationship. Build and deepen client relationships through proactive outreach, identifying emerging needs, anticipating challenges, and delivering tailored, multi-product solutions that grow share of wallet. Structure and execute complex credit transactions, including global deals, by coordinating product specialists and subject matter experts to deliver customised outcomes aligned to each client's strategy. Lead the end-to-end cred

We are seeking an experienced Senior Generative AI Developer to help drive the design, development, and integration of state-of-the-art Generative AI and agentic AI solutions across our enterprise Controls Technology platform. You will collaborate with cross-functional teams, contribute deep technical expertise in context engineering, retrieval systems, knowledge graphs, and multi-agent orchestration, and play a key role in delivering scalable, grounded AI solutions to enhance automation and operational efficiency. This role centers on architecting robust applications and agent systems on top of pre-trained and hosted foundation models — not on training or fine-tuning models. Key Responsibilities Collaborate with AI architects, leads, and stakeholders to design and implement generative and agentic AI solutions that address business challenges. Architect advanced context engineering strategies — context layering, chaining, compression, pruning/offloading, and memory management — to maximize reliability, provenance, and token efficiency in production. Design and implement advanced generative AI methods, including sophisticated prompt engineering and Retrieval-Augmented Generation (RAG) . Build and optimize RAG systems , including hybrid search, multi-vector retrieval, and re-ranking pipelines. Design and implement knowledge graphs and Graph RAG architectures to enable multi-hop reasoning, explainability, and traceable, grounded responses for high-value business domains. Architect agentic workflows and multi-agent systems using Google Agent Development Kit (ADK) and comparable frameworks (LangGraph, Microsoft Agent Framework, CrewAI), applying orchestration patterns such as supervisor/worker, hierarchical, and peer-to-peer. Design robust agent harnesses — governance, constraints, feedback loops, state/session management, and

The Challenge As the Senior Manager of the Cyber Threat Research & Intelligence team, you will guide Adobe's efforts to predict, identify, and respond to the changing threat environment. Your position is key to delivering high-quality intelligence at tactical, operational, and strategic levels. This intelligence helps Adobe's security teams and executive leaders make informed, proactive decisions. You will develop and enhance a leading threat research and intelligence program that transforms raw threat data into actionable insights. This program supports defenses based on adversary behavior and keeps Adobe ahead of advanced threat actors. This is an opportunity to lead with purpose, build Adobe's intelligence strategy, and make a measurable impact on how the organization understands and responds to important threats. What You Will Do Develop and take responsibility for the strategic vision of Adobe's Cyber Threat Research & Intelligence program, covering tactical, operational, and strategic intelligence pillars. Lead a senior team of threat intelligence researchers, balancing deep technical research with timely intelligence production and collaborator engagement. Coordinate the full intelligence lifecycle — from collection and processing to analysis, production, and dissemination — ensuring intelligence outputs are relevant, accurate, timely, and actionable. Build and manage Adobe's threat actor tracking program, maintaining profiles on advanced persistent threat (APT) groups, cyber criminal organizations, and hacktivists relevant to Adobe's industry and attack surface. Produce and deliver intelligence products at multiple levels: tactical reports (IOCs, TTPs, YARA/Sigma rules), operational assessments (campaign analysis, actor attribution), and strategic briefings (threat landscape, industry trends, geopolitical risk). Partner closely wit

Opportunity Overview: We’re looking for a senior-level automation engineer who will help raise the bar on release quality, environment reliability, and change safety across Cohere’s platform. You’ll partner closely with Product, Engineering, Platform, and SRE to build scalable automation, guardrails, and validation systems that reduce production risk while increasing delivery velocity. This is not a “test scripts only” role. You’ll shape automation strategy, embed quality into the SDLC, and help define how changes move safely from dev → staging → UAT → prod in a fast-moving healthcare platform. You’ll help define how quality scales as Cohere grows. This role has real influence over release safety, platform reliability, and how engineering teams ship software in a regulated, high-impact domain. You won’t just test features — you’ll shape how Cohere delivers them safely to production. What you’ll do: Own and evolve Cohere’s end-to-end test automation strategy across UI, API, config changes, and critical workflows Design and maintain scalable E2E automation frameworks for multi-tenant, payer-specific workflows Build automated validation for deployment guardrails, release readiness, and production change safety Partner with Platform/DevOps to integrate automation into CI/CD pipelines and deployment workflows Create automated coverage for high-risk paths (authorization flows, partner integrations, file pipelines, feature flags, config changes) Drive test reliability, flake reduction, and actionable failure signals Define and enforce quality gates for prod releases, blue/green and canary deployments, and config changes Collaborate with Product and Engineering to ensure business outcomes are testable, measurable, and observable Improve test data management and environment stability to enable reliable automation at scale Mentor engineers on testability, automation best practices, and quality-first development Partner with SRE and Security to ensure production readines

POSITION SUMMARY Works closely with Senior Manager to ensure company, department, and team goals are met. PRIMARY RESPONSIBILITIES • Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA) • Engages in future planning and scales employees and equipment appropriately • Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates • Monitors the quality control/assurance programs, test results, and equipment (if applicable) • Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement) • Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary. • Refines current lab process through continuous improvement projects. • Oversees team specific lab operation. • Go-to person when senior manager is not present; go-to person for knowledge of process and product. • Responsible for seamless transition of automation and test improvement/additions into production workflow • Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary • Supports Supervisors in close out of NCRs. • Responsible for the initiation and close out of CAPAs in a timely manner. • Ensures departmental lab compliance for regulatory bodies • Ensures tests are being completed according to approved procedures. • Maintains an organized, safe and efficient work area for the team at all times. • Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. • Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues. • Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implem

MongoDB is seeking a highly motivated Senior Deal Strategy Analyst to join our Global Deal Strategy function. This role will act as a strategic partner to Sales leadership on complex, high-value deals and opportunities, bringing sound judgment and financial rigor to structuring that balances revenue, profitability, and market share priorities. This is a tremendous opportunity for an experienced deal strategy professional who thrives on ambiguity, enjoys influencing cross-functional stakeholders, and is relentless in their pursuit of excellence in a high-growth environment. We are looking to speak to candidates who are based in Singapore for our hybrid working model. Responsibilities Serve as a senior, trusted advisor to Sales leadership and cross-functional stakeholders on the structuring and execution of complex, non-standard, and high-value deals Independently evaluate and resolve non-standard deal requests, driving cross-functional solutions across Sales, Finance, and Legal with minimal oversight Review and approve key terms on quotes, ensuring accuracy and alignment with pricing, revenue recognition, and operational guidelines Ensure all transactions adhere to internal revenue recognition policies and operational guidelines, escalating and resolving edge cases as needed Lead the development and rollout of best practices and playbooks that increase sales efficiency and shorten cycle times across the global team Identify and implement opportunities to automate and streamline deal desk workflows using AI and automation tools (e.g., AI-assisted contract review, quote generation, deal analytics), reducing manual effort and turnaround time Drive deal reviews, early checkpoints, and enforcement of standard business practices and policies; identify and address systemic gaps in deal process Partner with Finance and Sales Operations leadership on forecasting, deal analytics, and continuous improvement of deal desk processes Present recommendations and deal strategy insigh

About the role We are hiring a Senior Director of Product to help shape and lead some of Chime’s most important opportunities for our members and our business. You’ll lead a product organization of approximately 10-15 people, setting the vision and strategy across a broad, high-impact area while developing the leaders and teams responsible for bringing that strategy to life. You’ll identify opportunities that can meaningfully expand Chime’s reach and impact, make consequential choices about where we invest, and turn those opportunities into products and experiences members love. This is a highly strategic leadership role for someone who can move fluidly between setting a multi-year vision, leading a scaled organization, and partnering with senior leaders across Chime to define what comes next. In this role, you can expect to Set a compelling product vision and strategy for a significant area of Chime, connecting member needs, market opportunities, and company priorities into a clear path forward. Lead a product organization of approximately 10-15 people, creating the structure, leadership, and operating environment for teams to do their best work. Identify and develop new opportunities to expand Chime’s impact, using deep member understanding, data, experimentation, and market insight to determine where we should place our biggest bets. Own a broad portfolio of product initiatives and make thoughtful investment and prioritization decisions across near-term opportunities and longer-term strategic bets. Lead through experienced product leaders, developing senior talent, strengthening the leadership bench, and creating clarity and accountability across multiple teams. Partner with senior leaders across Engineering, Design, Data, Marketing, Operations, and other functions to turn strategy into measurable member and business outcomes. Serve as a senior product voice across Chime, influencing company-level decisions and helping shape how our products and product organizat

About the Role OpenAI is seeking a senior individual contributor to help shape and execute some of our most complex and high-impact commercial opportunities. As AI becomes increasingly important to how organizations operate, the ability to translate sophisticated products and commercial structures into clear, compelling customer narratives is a strategic advantage. In this role, you will serve as an embedded strategic partner to AMER account teams, with a particular focus on high-value, complex, and first-of-kind deals. You will work directly with sellers and cross-functional partners to lead the overall deal strategy, structuring, value narrative, negotiations, and business cases that bring business terms to contractual closure. You will also translate insights and patterns from individual deals into practical frameworks, tools, and resources that improve the quality and consistency of deal execution across the field. This role partners closely with Sales, Pricing, Deal Desk, Strategy, Revenue Operations, Finance, Product, and Legal to help OpenAI move quickly, strengthen proposal quality, and navigate complex commercial opportunities effectively. This role will report to the Americas Deal Strategy Leader. In this role, you will: Partner directly with AMER account teams on complex, high-value, and strategic opportunities, from initial deal strategy through customer proposal, negotiation, and deal closure. Develop deal strategies that bring together customer priorities, commercial considerations, competitive positioning, and OpenAI’s broader business objectives. Create executive- and CFO-ready proposals, ROI analyses, value narratives, and business cases for highly complex and/or first-of-kind deals. Support critical customer and executive conversations by presenting recommendations, business cases, and the rationale behind proposed commercial approaches. Build and maintain practical ROI frameworks, calculators, proposal templates, and value narratives that account

Opportunity Overview: We are looking for a Senior Clinical Configuration Analyst to play a key role in the technical configuration of platform requirements for Cohere’s Platform-as-a-Service (PaaS) clients. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with client-facing team members to understand and deliver key clinical configurations that are integral to helping new and existing clients meet their prior authorization automation goals. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: Ensure thorough understanding of client’s technical requirements to facilitate seamless configuration of platform requirements during new client implementations Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements Define test scenarios and success criteria for all new and existing client platform configurations Execute on configuration of platform requirements in accordance with project timelines and client expectations Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work Required Qualifications: Must-haves 3-6 years of professional experience in a Configuration Management role; Bachelor’s degree in Computer Science, Systems Engineering, or related field Problem-Solving

Role Overview We are looking for a senior Sales Planning & Distribution Strategy leader to drive data-led planning and distribution strategy for a large-scale field sales organisation. The role will focus on network planning, manpower optimisation, territory design, productivity improvement and capability building. Key Responsbilities • Lead Sales Planning and Distribution Strategy for a large field organisation. • Develop manpower and network plans based on business potential, productivity and market requirements. • Design and optimise territories, locations and field-force deployment. • Use business data and analytics to identify productivity gaps and improve sales output. • Develop frameworks for workforce planning, capacity planning and productivity management. • Build and strengthen sales capabilities, processes and planning mechanisms. • Work closely with business, sales and analytics teams to drive data-backed decisions. • Identify opportunities to improve the utilisation of the existing distribution network and merchant relationships across multiple products. • Build scalable planning models that can support future business growth. • Lead and mentor a small team of 1–2 data/analytics resources supporting planning and execution. WHAT WE ARE LOOKING FOR • 10+ years of overall experience, preferably in Sales Strategy, Distribution Strategy, Sales Planning, Network Planning or Sales Transformation. • Experience working with large-scale field sales or distribution teams. • Strong understanding of manpower planning, territory planning and distribution/network optimisation. • Strong analytical and problem-solving skills with the ability to work with business data and translate insights into actionable plans. • Experience designing planning frameworks and processes rather than only executing existing plans. • Strong stakeholder management and communication skills. • Demonstrated experience in capability building and improving sales productivity. • Experience in

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: You are a seasoned carrier-facing seller who knows the life and annuity market cold and comes with the relationships to prove it. You have spent your career selling technology to carriers – you understand how a CIO, COO, or Head of New Business evaluates a policy administration or underwriting platform, and you know how to move a complex, multi-year decision forward. When you say you can open a door at a carrier, you can, because you have already walked through it. You are a hunter with substance. You pair a strong rolodex with genuine domain fluency – policy administration, new business, and underwriting – so you can go deep with technical and operational buyers, not just make the introduction. You are disciplined about pipeline, honest about deal health, and relentless about follow-through. WHAT YOU'LL DO: Own a carrier sales quota focused on Zinnia’s policy administration and underwriting solutions, sourcing and closing new-logo and expansion opportunities. Sell Zinnia’s policy administration platform (Zahara) and new business / underwriting solutions to life and annuity carriers, from first meeting through signature. Leverage and expand your network of senior carrier relationships to build qualified pipeline and accelerate access to decision-makers. Run complex, multi-stakeholder sales cycles – navigating IT, operations, new business, underwriting, actuarial, finance, and procurem