Service Support Jobs

Position Overview As we accelerate Diligent's presence across EMEA's specialist services markets, we're looking for a driven, commercially sharp sales professional who can win and grow with senior buyers in a governed, compliance-driven world. This is a rare opportunity to join Specialty Markets, a high-growth EMEA division serving the firms that manage governance, entities, risk and audit on behalf of their clients. You'll own a defined, high-value territory with a clear mandate: grow net-new revenue and expand within an established base of Diligent relationships. If you know how to sell complex, multi-stakeholder software into professional and regulated services firms – and can get credible with their leaders fast – this role was built for you. The Market You'll Sell Into You'll sell to professional and regulated services firms that deliver governance, entity, risk, compliance and audit work on behalf of their clients. In practice that spans fund administrators, corporate service providers, management companies (ManCos / AIFMs), law firms, private equity and venture capital firms, trust & fiduciary services, risk advisers, and audit & advisory firms. This isn't back-office compliance – it's a revenue-generating service line they deliver to their own clients. Diligent's platform underpins how they run and scale that work, which makes us central to how they win, serve and grow their client base, not just how they stay compliant. Jurisdictions: this is a single, flexible mandate that can be run across any of our key offshore and onshore markets – including the Channel Islands, Luxembourg, Ireland, the UK, Cayman, BVI, Bermuda, the Isle of Man and the Middle East. Key Responsibilities Own the full commercial cycle across your patch – from prospecting and pipeline generation through to close and upsell – working both new-logo acquisition and account expansion. Use your network and market flue

Role Overview You’re a seasoned Site Reliability Engineer who loves owning complex infrastructure, making things run faster, safer, and with less manual effort. In this Staff‑level role, you’ll design and operate VMware‑based private cloud platforms that power mission‑critical SaaS products used by customers around the world. You’ll work across Linux, Windows Server, networking, storage, and automation frameworks to increase reliability, reduce toil, and modernize a global datacenter environment. You’ll have the scope to set technical direction, build automation at scale, and mentor engineers while staying hands‑on with VMware vSphere, F5/AVI load balancers, and hybrid Active Directory. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead the architecture, deployment, and ongoing optimization of VMware vSphere–based private cloud infrastructure across multiple global datacenters. Design and build automation using PowerShell/PowerCLI, Ansible, Python, and CI/CD tools to streamline provisioning, configuration, and compliance. Administer, harden, and troubleshoot Linux (RHEL/CentOS/Ubuntu) and Windows Server environments that host enterprise and SaaS workloads. Integrate and manage Active Directory for authentication, access control, and service accounts across hybrid on‑prem and cloud environments. Partner with network and security teams to manage firewalls, VPNs, storage, and load balancers (F5 BIG‑IP, AVI/NSX Advanced Load Balancer) for highly available services. Document architectures and runbooks, participate in on‑call and change management, and mentor engineers while influencing long‑term reliability and automation strategy. These are the essentials you’ll need to get an interview 10+ years of experience in systems or infrastructure engineering, including operating large‑scale enterprise or SaaS datacenter environments. Deep hands‑on expertise with VMware vSphere (ESXi, vCenter, DRS, HA, vMotion, distributed switches) in production

Role Overview Build reliable software services that power products, platforms, and business decisions. As a Senior Software Developer, you’ll design and deliver scalable applications, backend services, and integrations that perform well in production and evolve with changing business needs. You’ll apply strong software engineering practices across APIs, data-intensive applications, cloud services, AI-enabled solutions, and deployment pipelines. You’ll help shape technical solutions, improve system reliability, and contribute to a high-quality engineering culture. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Design and develop scalable backend services and applications using Python or TypeScript. Lead the development of APIs, integrations, reusable software components, and AI-enabled features. Build reliable solutions for data ingestion, manipulation, service-to-service communication, and intelligent automation. Apply AI technologies and modern software engineering practices to improve product capabilities, developer productivity, and operational efficiency. Make sound technical decisions around architecture, performance, security, scalability, and maintainability. Deploy and operate applications using AWS services and CI/CD practices while improving testing, monitoring, documentation, and delivery standards. These are the essentials you’ll need to get an interview 5+ years of professional experience developing and delivering production software. Strong hands-on experience with Python; TypeScript or similar languages is also valuable. Proven experience building backend services, APIs, integrations, and service-oriented applications. Experience applying AI technologies, such as generative AI, machine learning services, intelligent automation, or AI-enabled application features. Strong understanding of software design principles, testing, debugging, performance optimization, and secure development. Experience working with cloud platfor

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We’re looking for a Staff Forward Deployed Engineer who’s excited to build with the engineers using the AI computers Tenstorrent makes. You will create continuity between customers, engineering, and AI inference service products. This is an engineering role first: you contribute production code, operate deployments, and you can explain a trade-off to customer leadership as clearly as to core engineering teams. This is a high-autonomy role with direct customer impact. This role is remote, based out of North America, with preference near one of our main hubs: Santa Clara, CA; Austin, TX; or Toronto, ON. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You understand how accelerator compute, memory, and networking topology constrain AI workloads, and don't treat hardware as a black box. You're an early adopter of AI for your work from coding to building agentic workflows that multiply your impact. You work directly with customers to understand their challenges and provide effective solutions. You are comfortable debugging across the full inference stack: from failing requests, through the serving layer, down to OOMs or kernel dispatch if n

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. We are looking for a Field Application Engineer to serve as the technical bridge between Tenstorrent and customers across Southeast Asia. Based in Singapore, you will work closely with customers, partners, sales, and global engineering teams to understand AI and machine learning workloads, guide technical evaluations and deployments, troubleshoot issues across hardware and software, and help customers realize the performance of Tenstorrent’s AI platforms. This is a highly visible, customer-facing role that combines hands-on technical problem solving, solution development, and regional relationship building, with regular travel throughout Southeast Asia. This role is remote, based out of Singapore. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are A customer-focused technical professional who can build trust with application developers, engineering teams, and business stakeholders. Comfortable translating complex AI/ML hardware and software concepts into clear recommendations for both technical and non-technical audiences. A proactive and self-directed problem solver who can coordinate internal teams, external service providers, and customer sta

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Senior Software Engineer, Data, you will design, build, and operate the next generation of our data platform and products – going beyond ID to power a networked digital identity – while keeping member privacy, security, and reliability at the core. What you’ll do: Build and operate scalable, reliable data systems and pipelines – from ingestion to modeling to visualization – so Analysts and Engineers can self-service changes in an automated, tested, secure, and high-quality manner. Develop and maintain end-to-end data products and pipelines (batch and/or streaming) that collect, clean, transform, and model data, and own the infrastructure that powers them to unlock new business use cases and reporting. Implement and maintain infrastructure-as-code, CI/CD, and shared developer tooling for data products (e.g., Pulumi/Terraform, GitHub, orchestration tools like Dagster/Airflow) to make it easy and safe for teams to build, test, and ship changes across environments. Improve the security, compliance, and cost posture of the data stack through robust dependency management, IAM and secrets hardening, observability, and performance/cost optimizations. Partner with product and other stakeholders to uncover requirements, make architectural decisions, and continuously improve our data platform and processes. How you’ll measure success: Data reliability & SLAs: % successful pipeline runs, adherence to freshness SLAs for core datasets, and reduction in data-related incidents impacting stakeholders. Platform quality & efficiency: Reductio

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for an experienced Software Engineer to help us build the next generation of products which will go beyond just ID and enable our members to leverage the power of a networked digital identity. As a Software Engineer at CLEAR, you will participate in the design, implementation, testing, and deployment of applications to build and enhance our platform- one that interconnects dozens of attributes and qualifications while keeping member privacy and security at the core. A brief highlight of our tech stack: Java / Kafka / Postgres AWS cloud What you'll do: Advance our capabilities across a wide array of industries and domains and gain hands-on experience with privacy, security, data modeling and architecture Develop and deliver code across the full stack, driving engineering excellence by defining to best practices in testing, documentation and observability Partner with product and other stakeholders to uncover requirements, to innovate, and to solve complex problems Have a strong sense of ownership, responsible for architectural decision-making and striving for continuous improvement in technology and processes at CLEAR What you’re great at: 3+ years of backend software development experience in Java Working with cloud-based application development, and being fluent in at least a few of: Cloud service providers like AWS Containerization technologies like Docker and Kubernetes Collaboration, integration, and deployment tools like Github, Argo, and Jenkins Arti

Location - Hybrid This is a hybrid role based out of our Gurugram, India office, 3 days in the office, 2 days remote. About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs About the Team We’re a small advanced tech team that takes ideas from “someone had a hunch” to “customers are using it”—usually in days, not sprints. This is a high ownership team: talking to whoever has the problem, deciding what’s worth building, cutting scope, shipping, and then deciding whether to double down or move on. Required Skills Deep fluency in at least one modern general-purpose language—and the ability to pick up others quickly. We work across TypeScript/Node, Go, and Python, and you’ll touch more than one. We care far more that you know one language inside out—its type system, concurrency model, testing story, etc.—than that you’ve used our specific stack. An ideal candidate would be comfortable: Reading and modifying an unfamiliar codebase without a guided tour Writing and maintaining tests that hold up in CI, not just on your laptop Publishing and versioning something other people depend on — a CLI, an SDK, a package Debugging across a boundary you don’t own (a third-party API, someone else’s service, a CI runner) Please note our Privacy Policy for Applicants when applying for a job at Sauce Labs. Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on

About the Team DoorDash for Business is how companies feed their people. We build the products that let a company run a recurring team lunch, give every employee a meal budget, cater an event or meeting and manage all of it through a single corporate account - across every brand and every market DoorDash operates in. About the Role We're looking for an Engineering Manager to lead a team in DoorDash for Business. Our domain runs from the moment an order is placed to everything a company needs to administer it: high-complexity ordering for catering, recurring team meals, and group orders; the admin portal, identity, and member management that companies run their account on; budgets and policy enforcement; and the expense and travel integrations that connect us to our customers' finance systems. You'll own a pod of 8-10 engineers with a critical charter inside that domain, real revenue attached to it, and close partnership with Product, Design, and Sales Strategy & Operations. You must be located in the Seattle, San Francisco, Sunnyvale, or New York Metro Area for this hybrid position. You're excited about this opportunity because you will… Own a business-critical charter end to end - set technical direction, define the roadmap with your PM and Business counterparts, and be accountable for what ships and how well it runs. Build and grow a team - Hire, level up, and retain engineers; set the bar for what good looks like on your pod; give people work that stretches them. Work on a genuinely global product - Your charter serves the US alongside EMEA, LATAM, and APAC, with partner pods in India, Helsinki, and Brazil. You'll help decide what's built once globally versus what needs regional variation and build the partnerships across time zones to make that stick Take on real architectural weight - Consolidating onto one global stack means untangling parallel implementations, drawing clean service-ownership lines, and making migration calls with production tr

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . As a Software Dev Senior Engineer , you will own the reliability, scalability, and operational excellence of our Cloud-based services. You will define and enforce reliability standards, drive the adoption of SRE practices across engineering teams, and build the systems and tooling that keep our production infrastructure healthy. We follow a DevOps model: Development and Operations teams are integrated, and the SRE function acts as the reliability layer — setting Service Level Objectives, managing error budgets, and continuously reducing toil through engineering. Key Responsibilities: Define, publish, and continuously refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs ) for all critical services, partnering with product and engineering leadership. Own the error budget framework: track consumption, enforce error budget policies, and drive reliability investments when budgets are at risk. Lead the design and implementation of comprehensive observability platforms — metrics, structured logging, and distributed tracing — to ensure full visibility into pro

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Software Dev Principal Engineer - Cloud-Native Microservices & Network Security About the Role SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Mana

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . About the Role SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs) around the globe. You will design and build c

Research Engineer, Applied AI Location: Bangalore (or throughout India remote-friendly with travel) About EnCharge AI: EnCharge AI is building the next generation AI platform. Our novel in-memory-computing architecture delivers a 10x step-function improvement in compute energy efficiency and performance for AI inference workloads. As the demands of artificial intelligence move beyond today's models, we believe fundamental underlying infrastructure must evolve. We are an experienced team of AI researchers, silicon & systems engineers, and architects backed by leading investors, poised to become the essential platform for the next wave of AI innovation. The Opportunity: Modern AI workloads—from large language models to diffusion-based generators to multimodal systems—represent some of the most compute-intensive frontiers in AI, and some of the most promising applications for our hardware’s energy efficiency advantages. We’re building a vertically integrated AI stack that will showcase the transformative potential of our silicon while delivering real value to customers today. We are seeking a Research Engineer to push the boundaries of AI model capability, quality, and efficiency. You’ll build fine-tuning and post training pipelines, develop rigorous benchmarking frameworks, and work at the intersection of ML research and hardware-aware optimization—ensuring our models run beautifully on our silicon. This is a role for someone who thrives at the boundary between research and engineering. You’ll read papers, implement techniques, and ship production-quality code—all in service of making AI inference faster, cheaper, and better. Key Responsibilities: Algorithmic Acceleration: Research and implement state-of-the-art techniques to accelerate AI inference—quantization, sparsity,

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: As a Senior Engineer, QE, you own test strategy and coverage for your team's features and act as a strategic quality partner to the engineers who build them. You design test plans, build and evolve automation frameworks, and embed quality-by-design.You partner closely with developers, product managers, and platform teams to define test requirements, guide teams toward sustainable quality practices, and help us ship with confidence at velocity. You will: Define and execute test strategies across UI, API, and service layers to ensure comprehensive coverage. Develop and maintain reliable automation frameworks and performance testing suites. Utilize AI-assisted tools and agentic workflows to accelerate testing and debugging cycles. Lead risk assessments, release validations, and root-cause analyses for critical issues. Implement shift-left pr

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . As a Financial Manager focused onTechnology Infrastructure, you will have financial and strategic oversight for managing and optimizing the significant investments Pinterest makes in its technology infrastructure (primarily AWS, our cloud-based computational and storage provider). This is a critical role that sits at the center of how Pinterest executes its technology and innovation strategy. You will play a key role - in partnership with technology infrastructure leadership - in governing our infrastructure investments, managing key vendor relationships (especially AWS) and ensuring we can cost effectively serve Pinners and Advertisers while also enabling future technological innovation … while also being able to allocate and track costs at the appropriate level within the company. These teams and technology service providers are the foundation