Social Escalations Manager Jobs

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you will: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex is

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. You will be Lyft support’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience. The ideal candidate is a confident and clear communicator who consistently and thoughtfully represents Lyft support and Lyft’s brand across all channels to fully resolve our customers needs. They handle sensitive situations with good judgment, resolving issues with empathy and precision. They understand that trust is built one interaction at a time and take real pride in creating a smooth experience for our entire community. They are highly organized and self-motivated, understanding when to resolve issues independently and when to escalate them. They work well with cross functional partners to ensure Lyft's support & brand voice remains unified. Most importantly, they are reliable, detail-oriented, and dedicated to delivering excellent service to our customers. Responsibilities: Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative Proactively solve issues and foster trust with our beloved customers Create a personalized, positive and effortless experience for the Lyft community Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support Be a community advocate for Lyft Willingness to work a wide range of hours and weekends Experience: 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications is a plus! Cap

PHLEBOTOMIST/HCA – THAMES VALLEY – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: Thames Valley Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across the Thames Valley, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – NORTH EAST SCOTLAND – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: North East Scotland Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in North East Scotland, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – MILTON KEYNES – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: Milton Keynes Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in Milton Keynes, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – NORWICH – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: Norwich Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in Norwich, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Phlebotomist/HCA – Yorkshire – Our Future Health Banding: Band 2 & 3 Location: Yorkshire Rate: £18.00 - £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in Yorkshire, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Phlebotomist/HCA – Oxford – Our Future Health Banding: Band 2 & 3 Location: Oxford Rate: £18.00 - £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in Oxford, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: North East Scotland Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the North East Scotland area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: North East Wales Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the North East Wales area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: North West Wales Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the North West Wales area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Mid Wales Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the Mid Wales area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: South West Wales (Carmarthenshire & Pembrokeshire) Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the South West Wales area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Swansea Bay & West Glamorgan Rate:£18.00 - £ 25.78 per hour Pulse Nursing Agency are looking for experienced Phlebotomists and HCA’s with Phlebotomy experience in the Swansea Bay & West Glamorgan area with shifts available Monday-Sunday (8:00am19:30pm). Offering competitive hourly pay rates of: Monday to Friday: £18.00 per hour, Saturday: £20.96 per hour, Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA you will: Complete POCT cholesterol checks; height, weight and waist measurements; heart rate and blood pressure checks and record data findings on the system Draw two blood samples, labelling and storing correctly Check the welfare of the participants throughout their appointments, escalating as required To be successful in this role you should have: A Certificate in Phlebotomy Minimum of one year’s active experience drawing blood. Experience in taking patient observations Excellent patient care skills Immediate holder of the Right to Work in the UK We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List. You will benefit from: Accrued holiday pay Weekly pay Dedicated Pulse consultant to support you during your time on this project If you are interested in this opportunity please apply today (with CV). We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard Lis