Sr Technical Account Manager Jobs

Talkdesk is seeking a Sr. Technical Support Engineer who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren’t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother. You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions. Key Responsibilities Technical Leadership & Triage Advanced Troubleshooting: Lead Talkdesk’s most intricate support tasks. Outline reproduction steps, drive issues to resolution, and manage customer expectations with clarity. Escalation Management: Serve as the definitive point of contact for issues escalated from Tier 1 or Client Services, ensuring timely resolution. Developer Advisory: Act as the primary technical contact for partner and user developers, comfortably navigating and advising on custom solutions and integrations. Efficiency & Innovation Tool Development: Identify recurring manual tasks and develop internal tools or scripts (JavaScript, etc.) to automate the team’s most time-consuming workflows. Process Optimization: Leverage strong technical acumen to dynamically identify processes and technical solutions for unexpected or high-pressure situations. Customer Advocacy & Success Voice of the Customer: Identify and synthesize customer feedback to act as a strategic advocate to internal Product and Engineering teams. Strategic Consulting: Develop trust with client leadership to remove roadblocks, formulate best practices, and document functional/technical requirements. Risk Mitigation: Work closely with customers to track work progress and create strategies for risk mitigation and contingency planning. Feature Demonstrations: Conduct engaging demos of feature enhancements for both new and existing cu

Kincellis Advanced Therapies is a U.S.-based contract development and manufacturing organization supporting advanced-therapy developers from early-stage CMC, process and analytical development through clinical supply, pivotal-stage programs and commercial supply. With facilities in Gainesville, Florida; Research Triangle Park, North Carolina; and The Woodlands, Texas, Kincellis combines broad technical expertise with flexible, scalable GMP infrastructure across autologous and allogeneic therapies, including but not limited to CAR-T, Tregs, CAR-NK, MSCs, dendritic cell vaccines, exosomes, iPSCs & synthetic mRNA. For more information, visit our website at www.kincellis.com. Kincell is seeking a highly motivated Sr. Project Manager who will be a key contributor to a dynamic and collaborative Project & Program Management team. The senior project manager role is charged with delivering consistent project and program management on behalf of our customers, acting as their internal advocate within Kincell Bio, representing the voice of the customer, and ensuring effective cross-functional project and resource management. The senior project manager will have a strong background in biologic drug substance and/or drug product development, enabling them to credibly work with customers and department heads to drive programs through the critical path of process development and GMP manufacturing. The senior project manager will devise, integrate, and execute high-quality, cross-functional project plans that reflect the specific goals of each customer program. In collaboration with our customers, internal functional leaders, and scientific subject matter experts, the senior project manager will integrate scientific and business priorities to drive effective delivery of the program deliverables. The Client's senior project manager will be responsible for establishing effective teamwork, executing the program strategy, providing project leadership, and fa

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We're looking for a highly technical Senior Engineering Manager with a deep understanding of modern recommendation systems to manage, lead and develop a team of ML researchers and engineers within the Applied Science team. In this role, you will lead the strategy of the Recommendation System innovation team. You will help the team build a balanced portfolio of work that addresses both immediate short-term business impact and long-term strategic breakthroughs in areas like Generative Recommendation System (GenRecSys), Large Sequential Models, and Reinforcement Learning (RL). Partnering closely with executive leadership, product management, and engineering partners, you will evolve our technical roadmap and directly drive Pinterest’s core mission forward. What you will do: Technical Vision and Execution: Own the tech

The Sr. Technical Program Manager for Robot Platform on PMO is a seasoned program management expert and cross-functional leader that will be responsible for strategic planning and execution of technical and integrated product milestones for our vehicle platforms on our path to launch. This person will work closely with hardware, firmware, software, safety, operations, manufacturing and systems integration teams to structure, plan, and execute milestones to achieve our company goals. The right candidate will have experience with complex HW/SW systems engineering and integration, and with leading large, cross-functional teams to deliver ambitious programs. In this role, you will: Partner with a wide range of department managers to translate the top-down corporate strategy and milestones into detailed technical roadmaps, timelines, and deliverables Influence key decisions working cross-functionally across engineering, manufacturing, product, operations, and strategy to reach the right outcomes Establish standard reports to provide concise and effective communications to key stakeholders on program status, issues/risks, and accomplishments Define and develop new KPIs and other methods to measure performance that best translate progress toward goals Ensure the program goals are aligned with business objectives; build and sustain momentum among cross-functional TPMs and workstreams towards delivering on time and on target Maintain a strong technical understanding of our vehicle platforms, software lifecycle, safety clearance process, and test operations Qualications: BS or MS degree in an engineering discipline or equivalent experience 7+ years of experience in engineering, program management, or management consulting with a focus on product launches Success in driving complex SW/HW integration processes and optimizations and leading complex cross-functional programs end to end

P-1495 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Role Databricks is seeking a Senior Staff Product Operations Manager to serve as the chief architect of our internal operational ecosystem. This is a high-leverage leadership role embedded within Engineering, designed to orchestrate the complex intersection of technical innovation, product lifecycle maturity, and global Go-to-Market (GTM) acceleration. In this capacity, you will move beyond the management of existing processes to lead the creation of a formal Operational Association . You will be responsible for designing the high-fidelity frameworks that allow our engineering organization to remain agile while ensuring that every product investment is data-driven, transparent, and rigorously aligned with our long-term commercial strategy. This role is purpose-built for a strategic thinker who excels at navigating the "gray space" between a deep technical roadmap and the sophisticated financial requirements of a global enterprise platform. Impact Operational Orchestration: Define and govern the strategic engagement model between Engineering, Product, and GTM, ensuring that product lifecycle milestones are seamlessly integrated with field readiness and revenue velocity. Investment Intelligence: Act as a critical advisor to executive leadership, applying a consultant’s rigor to evaluate business inves

P-1495 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Role Databricks is seeking a Senior Staff Product Operations Manager to serve as the chief architect of our internal operational ecosystem. This is a high-leverage leadership role embedded within Engineering, designed to orchestrate the complex intersection of technical innovation, product lifecycle maturity, and global Go-to-Market (GTM) acceleration. In this capacity, you will move beyond the management of existing processes to lead the creation of a formal Operational Association . You will be responsible for designing the high-fidelity frameworks that allow our engineering organization to remain agile while ensuring that every product investment is data-driven, transparent, and rigorously aligned with our long-term commercial strategy. This role is purpose-built for a strategic thinker who excels at navigating the "gray space" between a deep technical roadmap and the sophisticated financial requirements of a global enterprise platform. Impact Operational Orchestration: Define and govern the strategic engagement model between Engineering, Product, and GTM, ensuring that product lifecycle milestones are seamlessly integrated with field readiness and revenue velocity. Investment Intelligence: Act as a critical advisor to executive leadership, applying a consultant’s rigor to evaluate business inves

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model, or remote within Ireland. The right candidate for this role will be: Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs Experienced with 10 years of Software development background, with Cloud storage and compute products Experience with Service Oriented Architecture and Cloud Infrastructure Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps Skilled at communicating across a diverse set of engineers and stakeholders Hyper-organized and capable of coordinating across multiple independent work streams and organizations A role model for effective execution practices, driven by an attuned sense of priority and urgency Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture Trained in working with project tracking software (e.g. Jira, Rally, MS Project) Familiar with MongoDB or a comparable technology Interested in business automation work such as scripting in Python, Google Apps Script and Slack Position Expectations: Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery Recognize patterns in a sea of information and take action accordingly Design, maintain, and improve the processes and tools that power program delivery Build strategic partnerships with Product and Engineering stakeholders Expand knowledge into new

Job Responsibilities Own and implement architecture and technical design decisions for backend services and APIs in Go across one or more product areas Design and build complex, scalable front-end applications and components using Vue.js Define and evolve API contracts and integration patterns (REST and/or event-driven) across services Set and drive automated testing strategy and code quality standards across the stack Provide technical guidance and mentorship to engineers through code reviews, design discussions, and pairing Diagnose and resolve complex, cross-service production issues, improving logging, monitoring, and alerting practices Champion spec-driven development, authoring and reviewing technical specs and design docs for cross-team initiatives Evaluate and drive adoption of AI-assisted development tools (e.g., Claude Code, Cursor) to improve engineering velocity and code quality Critical Skills & Experience Requirements Professional software engineering experience Building backend services in Go Building front-end applications with Vue.js Working with AI-assisted development tools (e.g., Claude Code, Cursor) in a professional setting Providing technical mentorship or driving cross-team technical initiatives BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here. ADA The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Snowflake Global Revenue Enablement team is fanatical about building and certifying technical champions worldwide. We deliver innovative learning and enablement solutions that empower individuals to excel on the Snowflake AI Data Cloud. We are looking for an elite Sr. Certification Development Program Manager (PM) to lead technical certification releases, assessment architecture, and exam development for the SnowPro Certification program. This hands-on, technical role requires a self-starter who thrives in a fast-paced environment and bridges the gap between technical implementation, psychometric exam development, and practical assessment experiences for a global network of Snowflake experts. Responsibilities Multi-Modal Assessment Architecture: Design, develop, and deploy lab-based practical assessments (including architectural concepts and automated scoring scripts), micro-credentials, performance-based tasks, and rubric-based evaluations for demonstrated hands-on skills. SME Workshop Facilitation: Recruit, train, and lead global Subject Matter Experts (SMEs) through synchronous and asynchronous exam development workshops, including Program Design, Job Task Analyses (JTA), item writing, technical reviews, and standard setting (cut-score) sessions. Technical Question V

The Senior Software Engineer is a senior individual contributor who drives the technical direction of backend services in Go and front-end applications in Vue.js that power the Topgolf guest experience across our venues and digital products. This role owns architecture and design decisions across the stack and influences engineering standards through technical guidance and mentorship, not formal people management. Job Responsibilities Own and implement architecture and technical design decisions for backend services and APIs in Go across one or more product areas Design and build complex, scalable front-end applications and components using Vue.js Define and evolve API contracts and integration patterns (REST and/or event-driven) across services Set and drive automated testing strategy and code quality standards across the stack Provide technical guidance and mentorship to engineers through code reviews, design discussions, and pairing Diagnose and resolve complex, cross-service production issues, improving logging, monitoring, and alerting practices Champion spec-driven development, authoring and reviewing technical specs and design docs for cross-team initiatives Evaluate and drive adoption of AI-assisted development tools (e.g., Claude Code, Cursor) to improve engineering velocity and code quality Critical Skills & Experience Requirements Professional software engineering experience Building backend services in Go Building front-end applications with Vue.js Working with AI-assisted development tools (e.g., Claude Code, Cursor) in a professional setting Providing technical mentorship or driving cross-team technical initiatives BENEFITS Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. This role is tightly coupled to the company vision to drive Micron’s transformation cloud memory and influence industry trends. As a Business Development Leader, you will be responsible for leading the team tasked with building and executing the business plan for memory products at our key hyperscale customers. Key Competencies: Business Acumen: Demonstrate a deep understanding of the memory and cloud technology market, financial drivers, and competitive landscape. Apply strategic thinking and commercial insight to identify growth opportunities, optimize profitability, and mitigate risks . Strategic Leadership: Set the vision for cloud memory business development, aligning cross-functional teams to achieve ambitious profitability targets Technical Foundation: Engage credibly with technical t

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Our Opportunity Summary: For more than 43 years, Micron Technology, Inc. has redefined innovation with the world’s most advanced memory and semiconductor technologies. We’re an international team of visionaries and scientists, developing groundbreaking technologies that are transforming how the world uses information to enrich life. The Sr. Dry Etch Equipment Engineer is responsible for driving equipment reliability, long‑term corrective actions, and performance optimization of Dry Etch toolsets in a high‑volume semiconductor manufacturing environment. This role leads systematic solving, eliminates chronic failures, improves tool health, and partners closely with Production, Process Engineering, and suppliers to support yield, cycle time, and cost‑reduction goals. The engineer provides technical leadership, drives continuous improvement, and ensures the Dry Etch area operates with high stability, quality, and efficiency. (Disclaimer) While you may not exhibit all of the characteristics/skills listed below today, we are highly interested in a team member who is anxious to grow in both technical breadth and depth. If you are open to learning from and being a valued member of a team of seasoned engineers, we are eager to help build on your existing foundation and expand your individual and collaborative skills in this exciting and unique opportunity. What’s Encouraged Daily: Lead detailed, root‑cause‑focused fixing to eliminate ch

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Lead design readiness activities for new DRAM products, including risk assessments, DFMEA development, validation planning, and readiness reviews Partner with cross-functional teams to identify product risks, define validation coverage, and prioritize debug activities Drive root-cause investigations of silicon findings through data analysis, experiment planning, evidence review, and corrective action development Influence product readiness decisions by connecting design intent, validation results, silicon behavior, manufacturing constraints, and customer quality expectations Mentor engineers and help improve technical practices, readiness processes, and organizational learning across DRAM programs Minimum Qualifications: Advanced degree in Electrical Engineering, Computer Engineering, Semiconductor Engineering, Applied Physics, Materials Science, or a related technical field, or equivalent industry experience Significant experience in semiconductor design, DRAM or memory technology, silicon validation, product engineering, device characterization, circuit debug, reliability, test development, or new product introduction Proven ability to analyze sophisticated technical problems using silicon data, validation results, circuit behavior, failure analysis

Meet Yubico Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore. Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together. Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program. The Role Yubico is looking for a Sr. Software Engineer who is innovative and has a passion for building security solutions and software. You will join our Production and Fulfillment Services (PFS) team. The PFS team develops the software systems that control our YubiKey production, fulfillment, and manufacturing. They build integrated end-to-end solutions for production software to enhance and scale our