Sr Technical Account Manager Jobs

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr Desktop Support Analyst to join our team! What You’ll Do: Desktop & End-User Support Provide Tier 2/Tier 3 technical support for employees across macOS and Windows environments. Diagnose and resolve complex hardware, operating system, application, network connectivity, authentication, and peripheral issues. Serve as an escalation point for difficult or high-impact support incidents. Support employees through the complete technology lifecycle, including onboarding, role changes, hardware replacements, and offboarding. Configure, deploy, troubleshoot, and maintain laptops, desktops, mobile devices, peripherals, and related workplace technology. Provide remote support to employees across geographically distributed locations. Maintain a high level of professionalism and customer service while communicating technical information to both technical and non-technical users. Endpoint Management Administer and support Jamf for macOS device management, including enrollment, policies, profiles, software deployment, patching,

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Pinterest is on a mission to improve the comprehensiveness and shoppability of ads on our platform. We’re accomplishing this by expanding our advertising demand sources through partnerships with third-party ad platforms and working closely with Agencies and media companies who manage performance marketing budgets. As a member of the Programmatic Technical Operations team, you will drive the success of Pinterest’s programmatic ad products by serving as the primary client contact for deal creation, campaign setup, and launches. You’ll troubleshoot technical issues, optimize campaigns for performance, and collaborate closely with cross functional teams to elevate client outcomes and enhance internal processes. What you'll do: Act as a key point of contact for clients, supporting programmatic deal creation, campaign setup, and ensuring smooth campai

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Broad Knowledge and Experience In Business process transformation, operational excellence, and digital enablement initiatives across enterprise functions. Master Data Management (MDM), Data Governance, Data Quality, and business process standardization. Requirements gathering, process analysis, process mapping, and future-state design. Data modeling concepts, data lifecycle management, and integration of business processes across systems. Automation opportunities using low-code/no-code platforms, workflow orchestration, AI, and analytics solutions. Agile delivery methodologies, product-centric delivery models, and continuous improvement frameworks. Defining transformation requirements and designing scalable business processes that enable data-driven decision making. Working with business stakeholders, data stewards, and technical teams to improve data quality, streamline operations, and drive adoption of new capabilities. Identifying opportunities to optimize processes, reduce manual effort, improve controls, and enhance user experience. Identifying and implementing AI-assisted solutions for process optimization, workflow automation, data stewardship, knowledge management, and governance activities. Evaluating emerging AI technologies and incorporating AI-enabled capabilities into enterprise transformation roadmaps. Assess, pilot, and scale AI-driven solutions that deliver measurable business value while adhering to g

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Design, build, and maintain scalable, reliable, and high-availability data platforms and data pipelines to support analytics and data-driven applications Collaborate closely with data scientists, analysts, product teams, and software engineers to translate business requirements into robust and reusable data solutions Own data modeling and data architecture design to ensure data consistency, accuracy, and long-term maintainability Develop and optimize both batch and real-time (streaming) data processing pipelines to improve performance and system stability Ensure data quality, data governance, and data security through monitoring, validation, and anomaly detection mechanisms Continuously improve existing data pipelines and platforms through performance tuning, cost optimization, and technical debt reduction Participate in technology selection for data platforms and tools (e.g., databases, cloud services, data processing frameworks) and promote engineering best practices Create and maintain technical documentation to support knowledge sharing and long-term system sustainability Mentor and support junior data engineers, contributing to the overall technical growth and engineering excellence of the team Stay current with emerging trends and technologies in data engineering and big data, and evaluate their potential adoption and business value Responsibilities include, but not limited to: <span

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is building the next generation of AI-powered strategic planning and work execution agents through SmartAssist, our intelligent agent platform. You will work closely with Engineering and AI Platform teams, embedded in a team working in a critical area and building toward a mature Agent Development Lifecycle (ADLC). You will architect how we design, build, and operationalize AI-driven solutions that transform work execution at enterprise scale. You Will: Design and build production-grade LLM-powered agents and workflows within Smartsheet, including architecture decisions on system design, data pipelines, and deployment strategies Develop and optimize prompts, RAG pipelines, and agent reasoning patterns; build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions Implement and manage end-to-end AI systems on cloud infrastructure (AWS, GCP, or Azure), including monitoring, optimization, and incident response Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions that drive real impact Mentor and guide other engineers on applied ML best practices, modern AI development patterns, and production considerations Establish best practices and standards for AI development, model governance, and responsible AI within the organization Stay current with the rapidly evolving AI/LLM landscape and evaluate emerging tools, frameworks, and techniques for Smartsheet's needs Contribute to a full stack applicati

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Technical Success Manager to join our team. This is a remote role based in the UK reporting to the Manager of Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption. What you’ll do (Role Expectations) Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE 1touch.io is a technology company focused on automated, real-time discovery, mapping, and tracking of sensitive personal data. Its AI-powered platform helps enterprises improve data privacy, security, and governance across complex on-premises and cloud environments. Together, 1touch.io and Everpure transform enterprise data from passive storage into an intelligent, context-aware, and governed foundation - making it AI-ready at the source so organizations can securely understand, trust, and activate their data at scale. As a Java Engineer, you will design and deliver core platform capabilities that help organizations discover, classify, and protect sensitive data across complex environments. You will work on highly scalable backend systems, collaborating with engineering, product, and customer-facing teams to solve challenging technical problems where performance, resilience, and precision matter. WHAT YOU'LL DO Design and build software that discovers, classifies, and safeguards sensitive data across diverse environments and platforms. Lead the design, implementation, testing, deployment, and continuous improvement of platform capabilities. Develop reliable, scalable, and high-performing backend systems designed for complex, real-world operating environments. Extend platform capabilities by integrating new data sources, storage systems, and services. Solve engineering challenges related to scale, concurrency, perf

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . TwoTwenty is Pinterest's innovation lab, building visual-first AI products — assistants, Gen-AI creation tools, and editing experiences — with startup speed at Pinterest scale. We're looking for a Senior Director of Engineering to lead a team of 10 (7 direct reports across ML engineering, software engineering, data science, and product management), own the technical strategy for TwoTwenty's AI product portfolio, and scale the org from scrappy to enduring without losing what makes it fast. This role reports to the VP of Product Management, Core, and partners closely with Pinterest's Core Product & Engineering, Advanced Technologies Group, and Trust & Safety teams to ship AI features that reach hundreds of millions of Pinners. What you'll do: Drive execution of TwoTwenty's 1–3 year technical strategy across visual AI assistants, gen-AI cre

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About the role This key role involves building and leading a team of talented, passionate backend Java software engineers responsible for developing mission-critical and innovative identity and security products, specifically focusing on platform features for authentication and authorisation. This is an exciting opportunity to grow a team and deliver essential identity and security capabilities on Okta Secure Identity Platform. What you’ll be doing At a high level, you’ll be managing your team’s goals, contributing to product strategy and helping to develop your employees. More specifically, you will - Collaborate cross-functionally and across teams, with responsibility for the product, team health, and customer satisfaction. Contribute to defining the strategic direction (product & technical) and roadmap for the team. Ensure technical leadership is

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Are you ready to join a world-class team that builds the future of memory and storage solutions? As a Sr. Building and Water Engineer at Micron, you'll play a pivotal role in maintaining and improving our infrastructure to ensure flawless operations! Job Scope: Direct the care and durability of building structures, roofing, façade, roads, pavements, drainage, car parks, fencing, and site infrastructure. Coordinate raw water, domestic water, water reticulation, plumbing, sanitary, sewerage, rainwater harvesting, pumping, tank, and drainage systems. Plan and complete inspections, preventive maintenance, repairs, upgrades, refurbishment works, and reliability improvement actions. Lead building and infrastructure projects from scope development, cost estimation, execution, testing, commissioning, and handover. Review drawings, specifications, method statements, risk assessments, schedules, quality documents, and close-out records. Manage contractors, consultants, vendors, procurement support, site coordination, quality control, safety compliance, and collaborator communication. Prepare budgets, cost estimates, technical reports, asset lifecycle plans, risk registers, and management updates. Ensure compliance with Micron EHS requirements, Malaysian regulations, authority requirements, audits, and internal standards. Apply AI tools and AI-supported techniques to boost efficiency, productivity, and decision-making. <h2

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Join Micron as a SR Facilities Engineer, Operation and become a pivotal part of our mission to transform how the world uses information to enrich life for all. This role offers an outstanding opportunity to work with modern technology and deliver world-class engineering solutions that encourage the future of innovation. Key Responsibilities Direct the operation, reliability, upkeep, and continuous advancement of site-wide mechanical and energy systems, including HVAC, chilled water, exhaust, process cooling water, compressed air, process vacuum, FMCS, and electrical systems. Serve as the technical focal point for assigned utility systems, ensuring flawless performance, reliability improvement, capacity planning, and lifecycle management. Collaborate with System Level Process Owners and cross-functional teams to successfully implement engineering standards, guidelines, and pivotal initiatives. Direct root cause analysis, troubleshooting, and resolution of complex system and equipment problems, ensuring effective application of corrective and preventive actions (CAPA). Deploy and apply AI-enabled predictive maintenance and condition monitoring solutions to improve equipment reliability, reduce unplanned downtime, and optimize maintenance strategies. Develop and apply digital twin models for utility systems, infrastructure assets, and facility operations to support capacity planning, scenario modeling, risk assessment, and operational optimization. E

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities Analyze semiconductor manufacturing data (yield, defects, process) to detect anomalies and drive yield improvements. Develop computer vision solutions for image and video use cases (e.g., automated inspection and defect detection). Build and productionize predictive models and robust analytical pipelines for high-volume manufacturing. Apply AI, LLMs, and agentic AI—with AI-assisted development tools—to accelerate analytics and automate engineering tasks. Partner with cross-functional teams, communicate insights clearly, and mentor junior data scientists. Qualifications & Skills Strong machine learning and advanced analytics expertise. Computer vision experience across image and video analytics. Solid database knowledge across relational databases, NoSQL, and cloud databases (Snowflake preferred). Hands-on experience with Generative AI, LLMs, and AI-assisted tools (e.g., Copilot, coding assistants). Solid software engineering discipline (Git, DevOps, Agile). Excellent English communication, able to explain technical insights to technical and non-technical audiences. Strong project management skills, with the ability to manage multiple priorities simultaneously. Proven ability to mentor and grow junior team members. Education & Experience Master's degree (or equivalent experience) in Statistics, Operations Research, Computer Science, Applied Mathematic

The Contract Sr. Project Manager will plan, direct, and coordinate project activities to ensure project and team objectives are accomplished within prescribed time frame and funding parameters. Coordinates cross-functional projects and assumes a leadership role in shaping priorities, setting and tracking schedules, driving issue resolution, and ensuring quality. Requires strong project management skills, a strong technical knowledge in software implementation, and proven experience managing key customer relationships and project details. This position is offered on a contract basis with an anticipated end date of December 31, 2027. Key Responsibilities: Ensures the timely and accurate delivery of contract deliverables and key project artifacts across multiple projects. Serves as the primary point of contact with key customers for implementation of GHX core products, leading coordination calls and aligning GHX activities with customer activities. Leads and facilitates project “kickoff“ sessions to review assumptions and expectations, gather requirements, educate internal stakeholders on products and services, etc. Builds detailed project plans and schedules, identifying deliverables, milestones, and required tasks, while independently managing the day-to-day operational and tactical aspects of multiple large-scale projects. Directs and coordinates project personnel to keep the project on schedule, providing early visibility to milestones at risk and supportive analysis on the use of resources. Influences across the project scope without authority and works through ambiguous situations to reach tactical resolutions and go-forward action plans. Maintains an overall program-level risk and issue log. Facilitates risk mitigation and issue resolution across functional managers and sponsors to minimize impact to project schedule and internal stakeholder satisfaction. Aligns to strategic needs of the client, as well as best practice experiences. Conducts re

Opportunity Overview: This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. We’re seeking a Senior Software Engineer to join our Data Platform team and take ownership of designing and delivering large-scale, reliable, and governed data pipelines that power analytics, operations, and clinical intelligence across Cohere Health. This role is ideal for an engineer who thrives on solving complex data challenges, mentoring others, and raising engineering standards while contributing to scalable and sustainable platform growth. As a Senior Software Engineer of the data platform team, you’ll operate across the end-to-end data lifecycle—from ingestion to transformation to integration—driving solutions that align with architectural best practices, governance needs, and business outcomes. You’ll partner closely with analytics engineers, architects, and product stakeholders to ensure that data products are performant, compliant, and trustworthy. What you’ll do: Lead the design and implementation of complex data pipelines and infrastructure across multiple domains Mentor junior engineers, sharing expertise and raising team-wide engineering standards Implement and enforce data quality, schema validation, and observability practices to ensure trustworthy outputs Contribute to architecture discussions and tool evaluation, helping to shape platform scalability and governance alignment Write clean, maintainable, and testable code in Python and SQL, following best practices in version control, CI/CD, and documentation Optimize and monitor production workflows using tools such as Airflow, dbt, Athena, EMR, Kafka, and Iceberg/Parquet Collaborate with cross-functional stakeholders (analytics, product, compliance) to ensure technical solutions meet business needs Participate in on-call rotations to support critical platform jobs and reduce operational disruptions Champion a culture of exce

Customer Success Engineer/ Sr Customer Success Engineer Location: Tokyo, Japan Role Overview As a Senior Customer Success Engineer focused on technical support, you will provide enterprise-level post-deployment support to Rubrik customers across Japan. You will troubleshoot complex data protection and cyber-resilience issues, drive rapid resolution of support cases, and ensure our customers can rely on Rubrik Security Cloud to protect and recover their critical data and workloads. This role is part of Rubrik's Global Customer Support and Success Organization and is Japan-remote. About Rubrik Rubrik is on a mission to secure the world’s data. With Zero Trust Data Security™, Rubrik helps organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. Rubrik helps organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked. Rubrik.com About the Team Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to providing a world-class post‑purchase experience. The team delivers post‑deployment technical support to customers and partners across a wide range of technologies and cloud deployments and ensures timely activation and adoption of Rubrik’s SaaS products and technologies. The Customer Support Team is composed of seasoned experts in data management and security who possess an in‑depth knowledge of Rubrik’s solutions, data protection, and recovery strategies. They are skilled at swiftly diagnosing and solving complex issues while keeping the overall customer experience at the forefront. What You Will Do Provide expert‑level technical support to enterprise customers across Japan via phone, web, email, and other support