Support Director Jobs

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a strategic and execution-oriented Senior Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing. You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale. What you'll do: Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments. Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale. Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.) Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise. Create and maintain internal documentation, runbooks, and training materials; support enabl

Why Box needs you Box is looking for a strategic events leader who can define how we show up in the market and ensure our event investments drive measurable business impact. This role is critical as we sharpen our strategy across marquee events, sponsored industry moments, and the broader event portfolio, bringing greater clarity to where we invest, why we invest, and how those programs support pipeline and brand goals. We need someone who can operate as a true strategic partner to executive leadership, bring cohesion across teams, and elevate how Box presents itself through memorable, high-impact experiences. This person will create stronger alignment between strategic events and field priorities and build the framework that guides our event strategy going forward. Your impact at Box Own and evolve Box’s strategic events vision, including marquee moments such as BoxWorks, Dreamforce, Google Next, and other high-impact national and sponsored events. Develop a clear event strategy that connects Box-led and third-party events to business objectives, audience engagement, pipeline targets, and brand goals. Evaluate the right mix of events for Box to sponsor, host, and scale, ensuring investments are aligned to measurable return and long-term impact. Partner closely with executive stakeholders and cross-functional teams including Field Marketing, Partner Marketing, Product Marketing, Brand, PR, Content, and Sales to align priorities and execution. Lead the strategic planning behind large-scale customer experiences while guiding teams and agency partners responsible for production, logistics, and execution. Build and refine a repeatable playbook and operating framework for how Box approaches events, ensuring consistency in brand presence and decision-making across programs. Define strategic team structure, priorities, and operating models across strategic events and adjacent functions to support Box's long-term vision, ensuring clear roles, responsibilities, and ownership

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product leaders who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company’s vision for reinventing transportation. We are looking for entrepreneurial and passionate product leaders to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Safety & Customer Care (SCC) Product team builds the platforms, products, and experiences that support riders and drivers when they need help most — and help keep them safe every time they ride. As the Director of Product, Customer Care, you’ll lead a team of product managers driving Lyft’s customer care strategy end to end: AI-powered support across chat and voice, the contact center platforms our support teams run on, and the underlying data layer which is critical to understand where our products can be improved. It’s a rare chance to shape how a category-defining company delivers support at scale — across emerging AI capabilities, global expansion, autonomous vehicle partnerships, and new lines of business. Responsibilities: Own the vision, strategy, and multi-year roadmap for Lyft’s Customer Care product portfolio — spanning AI-driven support automation, contact center platforms, self-service and issue resolution, and the trust and safety products underpinning every interaction Lead, coach, and grow a team of product managers, setting a high bar for product craft, execution, and career development Partner with senior leaders across engineering, data science, design, operations, and finance to set priorit

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise, ChatGPT Gov) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. About the role Our Federal Sales team has a unique mission to help government customers understand the transformative impact that highly capable AI models can bring to their agencies and missions. This role combines technical understanding, strategic vision, partnership management, and value-driven strategy tailored specifically to federal customers. You’ll drive key opportunities through the entire federal sales cycle, from pipeline generation to closure. You’ll collaborate closely with researchers, engineers, and solution strategists to help government customers advance their missions through AI. This role is based in Washington DC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. In this role, you'll: Manage a focused set of key federal accounts, developing and executing comprehensive federal account plans. Lead federal customers through their AI adoption journey, from consideration to successful deployment. Partner with solutions and research engineering to build and execute complex government customer programs and projects. Own and manage a federal consumption revenue target. Oversee consumption revenue forecasting and reporting. Analyze key federal account metrics and provide insights to internal and external stakeholders. Closely monitor the federal landscape (agencies, policies, competitors, partners, etc.) to inform product roadmaps and corporate strategies. Collaborate cross-functionally with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering. Support the recruitment

About the Role As an Account Director for Higher Education in AMER, you will own strategic relationships with colleges, universities, and higher education systems as they move from AI experimentation to responsible, institution-wide transformation. You will work with presidents, provosts, CIOs, CTOs, academic and administrative leaders, researchers, security teams, and procurement stakeholders to define priority use cases, build the technical and governance foundation for deployment, and translate institutional goals into a multi-year AI transformation roadmap. You will own the commercial and customer journey end to end—from territory strategy, pipeline creation, and executive alignment through evaluation, procurement, deployment, adoption, consumption, value realization, and expansion. This is a deeply technical, consultative sales role. You will be expected to understand AI capabilities and limitations, integration patterns, data governance, privacy, security, and change management; partner effectively with technical experts; and remain accountable for measurable customer and revenue outcomes after signature. In this role, you will: Own and execute the AMER higher education territory and account strategy, prioritizing institutions where OpenAI can support meaningful, responsible, and scalable transformation. Create pipeline and lead complex, multi-threaded new-business and expansion opportunities from first engagement through procurement, deployment, adoption, and value realization. Engage credibly with presidents, provosts, CIOs, CTOs, academic leaders, researchers, administrators, security teams, legal, procurement, finance, and end-user champions. Lead cross-functional pursuit and account teams across Solutions Engineering, Customer Success, Product, Research, Security, Legal, and other functions to design evaluations, pilots, technical validation, executive business cases, production deployments, and adoption plans. Translate AI model and platform capabilities

About the Team The Commercial Sales team helps growing businesses adopt OpenAI’s products and translate emerging AI capabilities into meaningful business outcomes. We work with customers across industries and use cases, helping them evaluate, deploy, and expand their use of ChatGPT and the OpenAI API. Our team partners closely with Growth, Product, Finance, Legal, Revenue Operations, and other cross-functional teams to create a high-quality customer experience and build a scalable commercial sales motion. About the Role We are looking for an Account Director to own customer relationships and the commercial process across the SMB segment, from initial discovery through close and expansion. This is a fast-moving, high-ownership role that combines consultative selling, technical curiosity, and disciplined execution. You will build and manage pipeline, help customers connect their business priorities to OpenAI’s products, and navigate technical, commercial, and executive stakeholders throughout the buying process. You will also play an important role in shaping how OpenAI serves commercial customers by sharing market insights, improving our sales motion, and helping the team build repeatable approaches that support responsible and successful adoption. This role is based in New York NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required. In this role, you will: Own commercial opportunities from qualification through close, onboarding, and expansion. Build and manage a healthy pipeline across inbound, outbound, and existing customer opportunities. Lead thoughtful discovery conversations and translate customer priorities into compelling use cases for ChatGPT and the OpenAI API. Develop trusted relationships with business, technical, and executive stakeholders throughout the customer organization. Navigate complex commercial processes in partnership with internal teams, including P

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! The Opportunity As the Creative Director, you will lead the visual and conceptual identity of New Relic across all brand touchpoints—from global enterprise marketing campaigns, digital experiences, and AI product launches to our signature corporate events and executive briefs. You will manage and mentor a talented internal team of designers, copywriters, and multimedia creators, while partnering closely with Product Marketing, Growth Marketing, and Executive Leadership. Your mission is to push the boundaries of B2B tech branding, making the concept of "observability" as visually compelling as it is technically revolutionary. What You’ll Do Shape the Brand Vision: Oversee, evolve, and enforce New Relic’s global visual identity, voice, and brand guidelines across all digital, print, and experiential mediums. Lead & Mentor: Manage a multi-disciplinary team of creatives, fostering a highly collaborative environment that encourages experimentation, technical curiosity, and excellence. Shape Campaign Creative Strategy: Concept and mock up end-to-end creative directions that support multi-channel initiatives, including major product launches, global events, paid media, and digital experiences. Collaborate as One Team: Partner cross-functionally with Product, Demand Gen, and corporate communications to translate deeply technical product capabilities into clear, high-conversion creative assets. Executive Presence & Team Advocacy: Balance hands-on creative mentorsh

POSITION SUMMARY You will be responsible for managing the clinical sample logistics function for Pfizer’s vaccine clinical portfolio, ensuring samples are transported safely, compliantly, and reliably across domestic and international clinical trial networks to the Pearl River, NY biorepository and then distributed to our network of internal and external testing laboratories. You will lead an end-to-end logistics strategy from study start-up through operations and finally sample disposition. Your responsibilities include leading a large team, improving global logistics capabilities, advancing digital and automation initiatives, and partnering with Vaccines, Quality, Legal, Finance, Compliance, clinical study teams, couriers, and technology vendors. You will be accountable for maintaining sample integrity, enabling global clinical trial execution, and developing scalable logistics processes to support Pfizer’s vaccine pipeline. KEY RESPONSIBILITIES Lead the global sample logistics function--Provide strategic and operational leadership for a team of 40+ colleagues responsible for domestic and international shipment execution, study start-up support, ongoing operations, and clinical sample lifecycle management. Shape long-term sample logistics strategy. Develop scalable operating models, governance frameworks, and business continuity plans that support pipeline growth, clinical trial expansion, and evolving global regulatory expectations. Protect sample integrity and compliance. Ensure reliable, temperature-controlled movement of clinical biological samples while maintaining adherence to applicable FDA, EMA, IATA, DOT, CDC, trade compliance, GCLP, and Pfizer quality requirements. Advance inspection readiness and quality oversight. Maintain robust documentation and audit-ready processes for deviation management, CAPAs, change controls, an

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide. As an Associate Director in GDSI Oncology Integrated Insights, you will support the Breast & Gyn franchise through forecasting, analytics, and market research. This role serves as a key partner to the Integrated Insights Directors responsible for Breast & Gyn-related indications including TNBC, HR+/HER2- breast cancer, and Endometrial Cancer as well as select additional indications such as SCLC, helping deliver the insights, forecasts, and strategic analytics needed to support commercial decision making across the franchise.

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference. Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description Gilead Sciences is currently seeking an Associate Director in Finance to join the Pharmaceutical Development & Manufacturing (PDM) FP&A Consolidations team. This position reports to the Executive Director, PDM Finance. This position will be a key member of the FP&A team supporting the Pharmaceutical Development & Manufacturing (PDM) organization and will be based in Foster City, CA. The individual will drive business partnering with leaders in the PDM organization and lead the forecast and budget process, decision support and analysis, management reporting and process improvement initiatives. The individual must have the ability to interact with and present effectivel

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. . Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts ! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate

About the Team The GTM Partnerships team is responsible for building a best in class, partner ecosystem in Australia that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and manage strategic partner relationships in Australia - owning the journey from contract signature to full-scale execution. This role will own all aspects of the partner lifecycle in Australia, from selecting the appropriate potential partners, assessing their alignment with our requirements, onboarding newly signed partners, driving enablement, coordinating joint solution development, and ensuring commercial activation. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the APAC Partnerships Lead in Singapore, and this role will be based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role you will: Own the day-to-day relationship with all signed services partners in Australia, acting as the single point of contact across enablement, solutioning, and GTM execution. Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed. Coordinate across OpenAI teams including Sales, Solution Engineering, Enablement, Operations, Customer Success, and Marketing to ensure pa

About the Team The GTM Partnerships team is responsible for building a best in class, partner ecosystem in Korea that makes our customers successful, supports the company's mission of reaching AGI, and impacts the revenue growth of the company. About the Role We are hiring a partner director to operationalize, activate, and manage strategic partner relationships in Korea - owning the journey from contract signature to full-scale execution. This role will own all aspects of the partner lifecycle in Korea, from selecting the appropriate potential partners, assessing their alignment with our requirements, onboarding newly signed partners, driving enablement, coordinating joint solution development, and ensuring commercial activation. You will be the connective tissue between OpenAI and the partner’s delivery, technical, and sales organizations to ensure the partnership delivers results. This role will report to the APAC Partnerships Lead in Singapore, and this role will be based in Seoul, South Korea. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role you will: Own the day-to-day relationship with all signed & new prospect partners in Korea, acting as the single point of contact across enablement, solutioning, and GTM execution. Work with OpenAI business and cross functional teams to accelerate partner-sourced and/or /influenced sales opportunities with higher win-rate Drive and manage onboarding across workstreams including sales training, technical enablement, security and provisioning, and support operations. Ensure partner readiness to deploy and resell OpenAI solutions, through shared project plans, milestone tracking, and joint QBRs. Orchestrate co-developed solutions by collaborating with partners to define use cases, create demo assets, and localize technical documentation. Monitor partner performance , flag risks early, and drive structured remediation or acceleration plans as needed.

About the Team OpenAI’s Tax and Trade team sits at the center of OpenAI’s global growth, shaping how cutting-edge AI products, partnerships, and infrastructure scale across borders while navigating complex tax, trade, and regulatory regimes. We operate as strategic operators, not just compliance experts, embedding early in product, finance, policy, and infrastructure decisions to manage risk, unlock incentives, and enable OpenAI to grow responsibly and competitively worldwide. About the Role We’re hiring a Tax Director to help shape some of OpenAI’s most important business, product, infrastructure, and financing initiatives. This role will sit at the intersection of tax, finance, technology, and commercial strategy, advising on the investments, products, partnerships, and operating decisions that enable OpenAI to scale. You will serve as a senior tax business partner to Finance, Legal, Infrastructure, Treasury, Accounting, Product, and commercial teams. Your work will span compute and infrastructure investments, structured financings, commercial contracting, product strategy, new business models, and international expansion. This is a broad, highly commercial role for someone who enjoys solving new problems and influencing business decisions. The ideal candidate combines strong tax judgment with financial acumen, intellectual curiosity, and an understanding of transaction economics, contractual risk allocation, and business operations. You will engage early in strategic initiatives, help teams evaluate possibilities, and develop practical structures that support OpenAI’s growth. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance. In this role, you will: Serve as a senior tax business partner across OpenAI, advising on strategic business decisions, product development, commercial models, infrastructure investments, financing initiatives, and international growth. Serve as the lead tax a

About the Team OpenAI’s People team is committed to hiring, engaging, and supporting world-class talent to help safely build and deploy universally beneficial Artificial General Intelligence (AGI). The People Operations team is responsible for the systems, data, and operational rigor that underpin every stage of the employee lifecycle. Our work sits at the intersection of employee experience, regulatory compliance, and business velocity — ensuring that as OpenAI scales rapidly and globally, our foundations remain accurate, auditable, and human-centered. This is a high-trust, high-impact function. We partner closely with Finance, Legal, IT, Security, and the broader People team to support growth in a dynamic environment with significant internal and external scrutiny. Operational excellence here is not about process for process’s sake — it is about building durable infrastructure that enables fairness, transparency, and responsible scale. About the Role As Director of People Operations, you will own the core operational infrastructure that enables OpenAI to scale responsibly. This role serves as the operational backbone of the People function, with accountability for data integrity, operational controls, and audit readiness across the systems that support a complex, global workforce, including the operational foundations of recruiting and hiring at scale. You will lead a team responsible for the end-to-end workforce lifecycle, from candidate and hiring operations through onboarding and offboarding, ensuring our people systems, processes, and data are accurate, resilient, and built to scale.In close partnership with Employment Legal and the People Compliance team, you will translate policy and regulatory requirements into scalable, well-controlled operational processes. This role operates with high visibility and close partnership with senior leaders across Finance, Legal, IT, and People, including ownership of SOX-relevant controls and workforce data relied upon by e