Support Manager Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role You will play a critical role in scaling our revenue by managing complex deals and developing standardized processes that balance speed with control. You'll work at the intersection of finance, sales, and legal teams to ensure our products reach customers to support Anthropic's rapid growth while maintaining the financial discipline and risk management practices essential for a frontier AI company. You'll have the opportunity to build scalable processes from the ground up and directly impact some of our most strategic customer relationships. Key responsibilities Financial Analysis: Conduct growth and margin analysis, discount impact assessment, and deal profitability modeling to support data-driven decision making Deal Structure Optimization: Collaborate with sales teams to structure deals that meet customer needs while protecting Anthropic's financial and strategic interests Deal Review and Approval Management: Review and analyze enterprise deals exceeding standard parameters, focusing on pricing structures, contract terms, and financial implications Cross-Functional Coordination: Serve as the primary liaison between sales, finance, legal, and compliance teams throughout the deal lifecycle, ensuring smooth coordination and timely approvals Risk Assessment: Evaluate potential risks in non-standard deal terms and escalate appropriately to senior stakeholders Policy Implementation: Help develop and maintain deal approval policies, pricing guidelines, and exception handling procedures aligned with company objectives Process Development: Create and refine approval workflows, escalation procedures, and standardized templates

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the team The Investment Research Team is at the core of every investment product designed at Wealthsimple. Our team combines deep market expertise with strategic vision, developing best-in-class investment strategies that serve our growing client base. We analyze financial products and securities with a data-driven approach, ensuring our offerings meet client needs while aligning with our mission to empower people with financial freedom. What you'll do Conduct thorough daily order reviews for algorithm-generated trades across managed portfolios to verify accuracy and ensure abnormal order resolution prior to submission to the trade desk. Perform systematic, regular reviews of managed accounts to proactively identify and resolve operational bottlenecks, workflow friction, and systemic trading issues. Apply a disciplined, process-oriented, and operational mindset to execute daily portfolio management and trading support tasks reliably and efficiently. Collaborate closely with internal trading desks, investment operations, and product teams to streamline trade execution workflows and enhance portfolio tracking capabilities. Skills you bring 1-2 years of professional experience in portfolio operations, trade execution, or financial analysis within a modern financial institution or fintech setting. Strong analytical thinking and quantitative

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. The Role Build and manage the infrastructure that powers Ema's AI platform. You'll design cloud systems, automate deployments, and ensure everything scales reliably to support millions of enterprises. What You Own Build and maintain Kubernetes clusters and cloud infrastructure Automate infrastructure provisioning with Terraform and Ansible Implement CI/CD pipelines for fast, safe deployments Build observability systems (logging, monitoring, alerting) Ensure security, performance, and reliability at scale Support multi-tenant SaaS architecture and scaling Qualifications Required 4+ years DevOps, SRE, or platform engineering experience Expert-level Kubernetes and containerization knowledge Terraform and infrastructure-as-code proficiency Cloud platform mastery (AWS/GCP/Azure) Strong systems thinking and distributed systems knowledge B.Tech in CS/ECE from IIT/NIT/IIIT/BITS or equivalent Preferred Multi-cloud experience Helm charts and deployment automation Monitoring tools (Prometheus, Grafana, Datadog) CI/CD platforms (GitHub Actions, ArgoCD) ML infrastructure experience Compensation offered will be determined by factors such as location, level, job-related

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers. The IT Studio exists to remove the friction of work, unblocking Spotifiers anywhere, anytime, with simplicity and safety. We’re behind the technology that thousands of Spotifiers rely on every day, spanning devices, identity and access, networking, IT support, audio visual and meeting room technology, productivity platforms, work management tooling, and AI tooling. We’re looking for an AV Engineer II to join the IT Studio in Stockholm and help create reliable, intuitive AV experiences across our office. You’ll own everything from everyday meeting-room technology to high-stakes executive meetings, partnering with our global AV team, IT Support, NetOps, other technical teams, and external vendors. What You’ll Do Own the AV experience across EMEA, including meeting rooms, boardrooms, common areas, labs, lounges, and digital signage. Provide thoughtful, high-quality AV support for executive and VIP meetings, helping ensure technology works reliably when it matters most. Design, document, deliver, and maintain AV solutions and technical standards in partnership with the global AV team. Review technical designs and documentation from external integrators to ensure solutions meet requirements. Lead AV initiatives and projects with internal partners and external vendors, from defining scope through delivery, commissioning, and handover. Act as an escalation point for complex AV issues and support incident, problem, and change management when needed. Monitor AV infrastructure and performance, identify opportunities for improvement, and test new solutions th

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Key Responsibilities: Partner with development and product teams to ensure product quality in a fast-paced Agile environment Create and maintain test strategies, test plans, test cases, test data and traceability for new features and defect fixes Write and maintain automated tests for data-validation workflows Integrate and maintain automated test suites within CI/CD pipelines to support continuous testing, quality gates and release validation throughout the software delivery lifecycle Perform manual functional, regression, integration, and exploratory testing when automation is not suitable Validate multi-tiered, data-driven applications processing large volumes of records Define and track quality metrics including defect counts, severity, test execution, coverage and release status Identify, document, report, track and verify issues through to resolution Perform root-cause analysis and collaborate on preventive quality improvements Support product deployments, release validation and QA sign-off Partner with support teams to reprod

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. About the Team The Treasury function manages regional cash liquidity, payments, and banking relationships across 16 APAC entities and 33+ bank accounts (JPM, HSBC, BOC, ICBC, CMB, DBS, IBK, ABA). Job Summary Flexport is hiring a Treasury Analyst to own execution of APAC's regular and emergency bill payments across host-to-host and manual bank channels for all APAC entities — and to support the Senior Treasury & Payment Analyst on bank reconciliation, cashflow forecasting, and bank guarantee administration. This is a foundational treasury role suited to someone early in their treasury or banking operations career who wants exposure to a fast-growing, multi-entity, multi-currency environment. Key Responsibilities Process regular weekly and emergency/ad hoc bill payments for all APAC entities via host-to-host (~80% of volume) and manual bank portal execution (~20%). Review and verify bill payment details before setting payments, including country-specific tax checks (e.g., Thailand VAT/WHT verification for eWHT certificates), to ensure accuracy before submission. Compile and submit payment lists to the US team for approval, then execute approved payments in

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Technology Development Operations team enables successful process node development by optimizing manufacturing execution, accelerating learning cycles, and supporting breakthrough delivery within Micron's semiconductor fabrication environment. The team uses data analytics, automation, operational planning, and AI-enabled tools to improve manufacturing performance, drive operational efficiency, and support next-generation technology development. As a Technology Development Operations Engineer, you will drive data-informed manufacturing execution and operational performance across technology development programs. You will partner with engineering, manufacturing, industrial engineering, and operations teams to optimize work-in-progress (WIP) flow, improve cycle times, support starts planning, manage operational risks, and develop analytics and automation solutions that accelerate technology development achievements. Responsibilities Monitor and improve manufacturing performance metrics including WIP, cycle time, throughput, inventory positioning, part turns, and operational constraints to support technology development achievements. Analyze manufacturing data, identify root causes of process and operational issues, and develop recommendations that improve line performance, learning cycles, and execution efficiency. Develop analytics, dashboards, forecasting models, and automation solutions to improve visibility, planning accuracy, operational decision-making, and reporting. Support starts

This position is responsible for planning, prioritization, design and implementation of enhancements to Topgolf’s Coupa Source to Pay applications and MuleSoft, PI/PO, API and SFTP interfaces between Coupa and other systems. ROLES AND RESPONSIBILITIES Own end-to-end solution design for system enhancements and new releases for Topgolf’s Coupa applications including requirements gathering, stakeholder alignment, system configuration, testing, training, SOPs and post-production support. Drive the supplier enablement efforts for key vendors, partnering with the Coupa administrator on cXML connection setup, testing, and management of cXML vendor connections. Provide support for system users on new and existing functionality as needed. Manage interfaces into and out of Coupa, including monitoring performance and errors, making corrections as needed to enable documents to properly flow in and out, determining root causes. Build and maintain forms, approval chains, analytics and AIC reports in Coupa based on the evolving needs of the business. Maintain lookup values from GL master data changes in SAP. Perform activities to support the Company’s internal control environment, including following appropriate guidelines for user access approvals, performing system change controls, and executing quarterly user reviews and control certifications. Other duties as considered necessary to support the activities of the Business Systems department, its users and the Company as a whole. TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Excellent attention to detail and organization skills to prioritize deadlines and keep up with open tasks, as demonstrated by prior project objectives being successfully delivered. Strong analytical and problem solving skills to break down complex problems into achievable solutions. Ability to be a self sta

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. You will drive measurable outcomes in labor productivity and annualized hour savings by implementing strategies focused on standardization, simplification, automation, and leveraging generative AI methodologies. These approaches will enable reductions in labor hours, enhance labor efficiency, shorten cycle times, and improve overall operating cadence. Responsibilities Program Management and Delivery Drive year over year improvement in Frontend (FE) labor productivity VAM/HC in support of the 5MORE productivity roadmap. Lead E2E execution and governance of FE labor productivity programs to ensure on time delivery and measurable outcomes. Standardize tools, methods, and processes across sites to enable scalable and repeatable execution aligned with enterprise goals. Integrate labor initiatives across AI, automation, robotics, DREAM team, and innovation programs into a cohesive execution plan. Track, validate, and report productivity benefits including labor hour reduction, VAM/HC, and annualized savings in partnership with Site’s Labor Champions & Finance team. Maintain and optimize the loading-based staffing (LBS) model to align staffing levels with actual workload demand. Provide governance support for SEAL and SWAT initiatives. Lead Labor SWAT initiatives to improve FE labor productivity and functional AI roadmap. Targeted actions address gaps, accelerate progress, and support overall producti

WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You'll Do At Edmentum, security is the foundation that keeps student data, educator tools, and the platforms behind learning for millions of students safe. As an Information Security Engineer, you'll get hands-on with the systems and practices that protect them. You'll work alongside talented Technology teams to strengthen our security posture, sharpen your skills across security operations and compliance, and help bring new tools, including AI, into how we defend Edmentum. In this role you will: Monitor production systems for security events, take part in incident response, and help keep Edmentum's data and infrastructure secure and available. Run vulnerability assessments, drive remediation, and apply proven risk frameworks to close security gaps. Support compliance with FERPA, COPPA, GDPR, NIST, and SOC 2, helping keep Edmentum audit-ready. Evaluate and administer security tools, and explore emerging technologies, including AI, to strengthen our defenses. Partner with development, systems, and network teams to build security into how we build and operate. Improve change management, configuration management, and security metrics, and help find root causes after incidents. Who You Are You have 3 to 5 years of experience supporting and securing enterprise IT infrastructure, ideally in a SaaS environment. You have a bachelor's degree in a technology-related field or equivalent hands-on experience. You have a solid grasp of core security principles and experience se

Who We Are: LINK is a fast-growing Woman Owned Small Business (WOSB) that leverages human-centered design to support strategy, innovation, communication, change, and branding within the federal government and adjacent industry partners. At LINK, we partner with engineers, futurists, and thought leaders to untangle complexity, discover opportunity, and communicate clearly with visual stories. Let us be your partners in change. Location: We are actively hiring in the Washington, D.C. area. This position will require up to 5 days a week of on-site work. About the Opportunity The Strategist; Staff Writer partners with clients and internal teams to support the development of clear, actionable strategies that address complex business challenges. In this role, you will support communication strategies and materials that support and promote engagement with internal and external stakeholders. Working under senior leadership, this role helps translate client goals and requirements into structured plans, strategic narratives, and deliverables that drive measurable outcomes. The Strategist; Staff Writer conducts research, analyzes stakeholder inputs, and synthesizes findings into insights that inform recommendations and solution design. In collaboration with creative and cross-functional teams, they help shape presentations and visual products that align with the client’s brand, industry, and organizational culture.Through strong analytical thinking, effective communication, and collaborative execution, the Strategist contributes to the delivery of thoughtful, client-centered solutions that advance strategic priorities and organizational impact. Qualifications Bachelor’s degree in Communication, English, or a related field Minimum of 10 years of experience in defense acquisition or other federal appropriation/authorization matters. Secret Clearance preferred Experience to manage small- and large-scale projects that contribute to a larg

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The AI Solutions Architecture team is a group of specialists with a deep understanding of Stripe's products that partners with AI users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. SAs on this team leverage their expertise in the broader subscription, billing, and payments industry to influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As an AI Solutions Architect, you'll be a key technical advisor driving the adoption of Stripe's product solutions among top AI companies. You'll collaborate with cross-functional teams to craft successful solution plans and shape our product roadmap to meet the unique needs of AI businesses. Your role will involve developing and advising on innovative billing strategies, engaging with AI founders and technical stakeholders, and positioning Stripe as the go-to monetization partner in the AI ecosystem. You'll have the opportunity to influence the future of AI commerce, tackling complex challenges at a global scale in a dynamic, collaborative environment. Your work will be instrumental in establishing Stripe as the leader in AI monetization infrastructure, driving innovation in the rapidly evolving AI industry. Responsibilities AI-Specific Technical Expe

About SingleStore SingleStore delivers a real-time, distributed SQL database that unifies transactional and analytical workloads. Our engineers build cloud-native software for some of the world’s most demanding data-intensive applications, working in a fast-moving environment where teams own their work end to end and partner closely across Product and customer-facing organisations. About the Flow team SingleStore Flow is an enterprise data migration and integration product that helps customers move data into SingleStore reliably and at scale. The team builds the systems that support schema transfer, bulk data loading, real-time Change Data Capture (CDC), large-table migrations, and a native experience in SingleStore Helios. Flow spans Java-based engines, source and destination connectors, database internals, performance and memory management, Helios services and APIs, observability, test automation, Flow AI Agent and signed production release delivery. The product works across heterogeneous database environments, including MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, SAP HANA, Snowflake, Salesforce, and SingleStore-as-a-source. Position Overview We are looking for a Staff Engineer to provide technical leadership for Flow’s end-to-end data path from source systems and CDC through migration engines, APIs, Helios, and the customer experience. This is a hands-on individual contributor role with broad technical influence. You will own major architectural decisions, lead strategically important and release-defining initiatives, solve complex reliability and data-consistency problems, and help the team build durable systems that customers can trust with their most important migrations. You will remain close to the code while raising the technical bar for design, testing, observability, operational excellence, and AI-assisted engineering. The ideal candidate is a systems-minded engineer who enjoys working across product boundaries, can move comfortably between architectu

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is hiring current and former off-duty law enforcement officers to work as armed security officers at client sites in Chicago, IL. Responsibilities: Off-duty Armed Security Officers responsibilities include, but are not limited to: Conduct patrols and monitor surveillance cameras to prevent theft and ensure a safe environment. Respond to incidents and emergencies on-site, documenting all occurrences for property and Titan Security management. Requirements: Active Officers: Must provide Verification of Employment as a Full-Time Peace Officer. Retired Officers: Must possess a Firearm Control Card (FCC) or maintain a valid Illinois Permanent Employee Registration Card (PERC) and FOID card, complying with all required laws. Must pass a pre-employment drug screen and criminal background check. Proficient in reading, writing, speaking, and understanding English. Must meet the physical requirements of the role, including lifting 50+ lbs, performing foot patrols, navigating stairs, and working in various weather conditions. Compensation and Benefits: Pay: $40+ per hour, based on experience and location. Flexible schedules Training: Skills-enhancing training provided. **Join

The Position CallRail is looking for a highly analytical and detail oriented Senior Financial Analyst to join our Financial Planning and Analysis team. Reporting to the Sr. Director of FP&A you will be responsible for pulling together reports and analysis to support the decision making of the Executive and Leadership teams. Additionally, you will partner closely with various departments, Talent & Culture and Accounting to improve our internal financial processes and help advance the operating objectives of the business. The best fit for this position is someone who is detail oriented, analytically minded, an advanced excel user and is an excellent communicator who enjoys collaborating with people across all departments. What You'll Do Monitor and analyze budget/forecast variances each month and work with department leadership to help make operating decisions. Run monthly variance analysis for assigned departments and work with department leaders to ensure all expected expenses are planned in the forecast. Manage the company’s financial model, building new components to align with current business initiatives, while streamlining reporting and usability of the model. Assist with the preparation of the monthly forecast and annual budget. Adjust the financial forecast model to reflect expected revenue and expenses as needed. Prepare monthly financial packages, KPIs, and other analyses/reports using systems like Looker, Netsuite, Zuora, and Salesforce. Develop new revenue forecasting capabilities and systems for communicating changes. Collaborate with Talent and Culture on position and headcount tracking/forecasting Provide modeling and analysis to support pricing decisions led by the Product Marketing team. Work on multi-year business cases with leadership, marketing and product management. Develop and maintain granular analysis of our cost of acquisition through various sales channels. Continually wo