Support Operations Lead in San Mateo

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox's infrastructure supports over 100M DAUs and recently supported a world record 45M players at the same time. The scale is real. As Director of Engineering, you will own the technical strategy, design, delivery, and operation of Roblox's storage systems. The challenge is scale, efficiency, reliability, and innovation all at once. We are mostly on-prem but also in the cloud — yes, we're actually building a lot of this ourselves, and yes, we know how hard that is. We've got the scale and the talent to do it. You've spent your career deep in storage: databases, caches, queues, object storage. You understand that reliability is the most important feature of any system. You care deeply about the success of the internal and external customers who depend on these systems. You're excited to shepherd a fast-growing platform from the nearly 1 exabyte we have today to a multi-exabyte deployment that will power some of the most interesting AI workloads in the industry. You will Own the technical strategy, architecture, and roadmap for Roblox's storage systems, including distributed databases, caches, queues, object storage, and encryption infrastructure Ensure our storage platform scales by order

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Early Career Software Engineer at Roblox, your story begins with supportive mentorship and immediate, global impact. You’ll work alongside seasoned engineers and curious experts, designing, coding, and deploying real features that reach millions of people globally. By the end of your first year, you’ll have directly influenced the future of our platform and the experience of our global community with millions of daily active users. You Will: Join a community of curious, supportive engineers, actively engaging in architectural discussions and system design. Investigate and experiment with cutting-edge technologies, like machine learning frameworks and large language models (LLMs), to solve complex technical challenges and improve our engineering systems. Design, code, and test innovative features, navigating the full development lifecycle from initial design to production deployment. Partner closely with cross-functional teams, including Design, Product, Data, QA, and DevOps, to deliver cohesive products and features. Support the continuous evolution of our distributed systems, operating at our massive scale of 2 trillion analytics events a day. Engage in our team mat

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox , we’re building the tools and platform that empower a global community of creators and developers to build immersive experiences and a dynamic virtual economy. Our Economy ML team sits at the heart of this mission, delivering scalable machine learning systems that power personalization, pricing, search, and content understanding across all Economy surfaces: Marketplace, Developer Monetization, Payments, and Avatar. We’re looking for a Distinguished Engineer/Technical Director to lead the strategy and technical direction for ML systems , with a focus on large-scale recommendations, infrastructure, and emerging Generative AI applications. You’ll help build the systems that support retrieval, ranking, generative modeling, and LLM-powered personalization, all at massive scale. This role requires deep systems thinking, hands-on ML expertise, and a vision for how traditional ML and GenAI come together to power the future of the Roblox economy. Why Roblox for ML Systems AI/ML is a top company priority , with long-term investment. Real-world scale : Power millions of daily economic interactions across ranking, pricing, fraud, and search. Full-system ownership : Build and optimize end-to-

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we believe advanced research belongs in production, driving core algorithmic advances at a global scale. Machine Learning is a key growth lever, powering everything from real-time 3D generative AI to complex ecosystem economics across our global platform. As an Applied Scientist - PhD Intern, you’ll be part of a community of curious scientists and engineers building the foundational and applied ML methods at a scale of millions of daily active users and billions of daily AI requests. We combine innovative research—including Computer Vision and Graphics, multimodality, NLP, and recommendation systems—with world scaling distributed engineering. During your 12 or 16 week internship in the Winter, Summer, or Fall, you’ll own a high-impact project from ideation and experimentation to production and publication. There’s also the possibility of continued collaboration beyond your internship, as we support experimentation and production with top researchers, engineers, faculty, and PhD candidates globally that can lead to publications at esteemed venues. You Will Prototype, experiment with, and deploy advanced AI, machine learning, and 3D technologies to solve real-world chal

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we are growing and looking for a Technical Sourcer to help build, scale, and influence our recruiting landscape. We are a fun and collaborative team focused on recruiting engineering talent. This person is a strong communicator, collaborator, and leads by example. Successful Builders embrace change and we encourage bringing in fresh ideas and a culture of feedback. As a Technical Sourcer you will directly impact the growth of the company and support our scaling efforts. You Will: Drive hiring for critical technical roles across Engineering, Machine Learning, AI, Research. Proactively source and engage top talent through Gem, LinkedIn Recruiter, SeekOut, GitHub, arXiv, google scholar, and AI/ML research communities, amongst others. Influence and improve processes to help the team work smarter, faster, and at scale. Partner with engineering and data leaders to define role scopes, assess capability gaps, and shape hiring strategy across emerging domains like generative AI, LLMs, computer vision, and infrastructure automation. Share talent market insights with hiring managers to guide decisions on leveling, compensation, and candidate profiles. Mentor and coach hiring managers

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Software Engineer on the Engine Systems team, you will help build the core diagnostic instrumentation for Roblox’s engine. In this role, support and build the systems that allow us to monitor and analyze Roblox from the hardware level all the way up to end user experience to improve Roblox for our millions of concurrent users. You will contribute to platform-level systems that help Roblox understand hangs, crashes, performance regressions, and session health across our supported clients. This work requires navigating hardware and vendor-specific limitations across devices, while building reliable systems that help engineering teams safely ship weekly binary updates to Roblox at global scale. You Will Build and maintain components of the (predominantly C++) systems that report stability, reliability, and performance signals across Roblox clients, working from defined designs and contributing to technical decisions within your area. Write well-instrumented, production-quality code across supported platforms, including mobile, desktop, and major consoles, with guidance on complex systems-level work. Deliver the tools and signals engineers use to detect, understand, and resolve disruptions

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for an Intellectual Property Counsel to join Roblox’s Legal and Advocacy team. In this role, you will advise and collaborate with various teams within the business on a broad array of legal matters related to intellectual property, including IP enforcement and protection, intermediary liability and copyright, and trade secrets. Successful candidates will have strong experience advising on current legal frameworks and risks in the intellectual property space, including infringement assessment, IP disputes, platform liability, global copyright frameworks, artificial intelligence, and other emerging technology issues. This is a great opportunity to join a growing legal team, learn about interesting new technologies and business models, and work on novel issues in an exciting, fast-paced environment. You will: Help manage active IP disputes end-to-end, partnering with internal teams and outside counsel on case strategy, negotiations, and litigation support. Assess and triage new off-platform infringement reports, provide enforcement recommendations, and coordinate with outside counsel and brand protection vendors. Draft and execute cease-and-desist letters, DMCA takedown notices,

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Consumer App Performance team is looking for a Principal Software Engineer to spearhead stability and performance improvements. You will work across system-level, cross-platform C++ game engine, and front-end codebase, partnering with teams across the company to identify bad behavior patterns and performance bottlenecks, ship measurable improvements, and prevent regressions over time. Our team owns the end-to-end performance of Roblox, from speed and responsiveness to efficiency and stability, across all devices and platforms we support: mobile, desktop, and console. You will: Drive research of new opportunities, build and execute roadmaps to improve stability and resilience of Roblox across all target platforms Design novel solutions to prevent and mitigate crashes, hangs, and other interruptions that hurt user experience. Build robust defense mechanisms for early detection of stability anomalies through real-time monitoring, alerting, and CI/CD automation. Work with stakeholders across Engineering, Product, and Design to align on priorities, tradeoffs, and rollout plans; ensure performance improvements support the user experience. Deliver improvements and guardrails that scale a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Service Mesh team to build the networking fabric that makes this possible. You Will: Design and build the service mesh infrastructure that enables communication across Roblox’s hybrid Kubernetes and Nomad environments, supporting billions of daily requests. Drive the integration of service mesh with Kubernetes, ensuring reliable sidecar injection, mTLS, traffic policies, and observability for production workloads. Build the networking foundation for Cloud Bursting, enabling Roblox’s top services to transparently burst from on-prem data

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we are growing and looking for a Technical Sourcer to help build, scale, and influence our recruiting landscape. We are a fun and collaborative team focused on recruiting talent. This person is a strong communicator, collaborator, and leads by example. Successful Builders embrace change and we encourage bringing in fresh ideas and a culture of feedback. You will directly impact the growth of the company and support our scaling efforts. You Will: Partner closely with Roblox recruiters and business leaders to deeply understand each team’s goals and talent needs, then identify, attract, and engage top candidates who will drive our mission forward Proactively source and engage top talent through Gem, LinkedIn Recruiter, SeekOut, Behance, Dribbble, and other platforms Influence and improve processes to help the team work smarter, faster, and at scale Share talent market insights with hiring managers to guide decisions on leveling, compensation, and candidate profiles Mentor and coach hiring managers and interviewers, raising the bar on calibration, evaluation, and selection practices Champion a best-in-class candidate experience that reflects our values and culture at every stage of t

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Creator Service Translation team is the heartbeat behind our worldwide gaming experiences. We own a broad spectrum of localization sources including text, images, audio, etc, as well as the full localization pipeline for content detection, translation, serving and rendering. As a Senior Software Engineer , you will design and build highly scalable systems to help creators to continuously deliver experiences that feel native and seamless. You will help us to expand the language families and locales, support real-time localization, enrich translation media types, and improve the translation quality to be industry-leading for Roblox. Join us if you thrive on cross‑functional collaboration, care about the craft of language, and want to shape how millions of players experience our worlds, and everywhere in between. You Have: Experience: You have 7+ years of experience and you’ve designed and led implementation on highly scalable and reliable distributed backend systems. You have hands-on experience in microservices. Knowledge: You are proficient in one or more programming languages (C#, C++, Go, Python or similar programming language). Deep understanding of C++ is a plus, f

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Editor on Roblox’s Corporate Communications team, you’ll be part of the team creating content to support the company’s goals and narratives in several key areas, including product innovations, AI, safety, creator community, and our users. This hands-on role is pivotal in crafting clear, concise, authentic copy at scale. You will collaborate with Communications and Marketing partners, company executives, product leads, and other business partners to strategically align on compelling messaging and content that tells the world about Roblox. Your unwavering attention to detail, project management skills, collaborative mentality, and passion for clear, persuasive writing will be integral to our mission to connect a billion people with optimism and civility. You Will Enhance the overall Roblox brand by crafting clear, compelling copy about our products, innovations, etc. Collaborate with cross-functional partners across the organization to align on the best strategy and messaging to achieve our goals Write for press, user, and creator audiences, and switch easily between them Work with cross-functional partners to clarify requirements and deliverables when there is ambiguity or discon

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We're looking for an Influencer Marketing Specialist to join our and help bring influencer campaigns to life. This is an execution-focused role built for someone who is highly organized, creator-savvy, and eager to get hands-on experience across all facets of influencer marketing — from day-to-day campaign coordination to supporting live events on the ground. You'll work closely with senior team members to support a roster of creators, keep campaigns running on time, and be a key point of contact for influencers throughout their partnership journey. If you love being in the mix, thrive in fast-paced environments, and take pride in getting the details right, this role is for you. You will : Campaign Support Assist in the end-to-end execution of influencer campaigns — supporting briefing, content review, posting coordination, and performance tracking Manage campaign timelines and deliverable trackers, flagging risks and keeping all parties aligned Partner with internal teams to draft creator briefs, talking points, and campaign recaps under the direction of senior team members Coordinate with internal teams (creative, legal, social, events) to ensure influencer content is on-brand and deliver

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer (Backend) on the Co-Experience team, you will work on high-visibility initiatives that define the future of age-appropriate communication. You will build and maintain the services behind a social ecosystem that keeps interactions safe, civil, and meaningful across diverse age groups. We are kind, highly collaborative, and draw on a mix of startup and large company backgrounds to iterate faster within Roblox. Our primary product is a platform-level Party System. As the heartbeat of social interaction on Roblox, this system enables users to coordinate, form groups, and stay connected as they navigate across servers and immersive experiences. We already have a strong foundation of chat, private gameplay, gameplay mechanics, and creator APIs. We need your expertise to strengthen the backend infrastructure underneath it, build out new features, and accelerate our path toward product-market fit. As we scale, your work will directly impact our global community and support the company's top-line growth. You Will: Collaborate within a cross-functional team that includes product, design, UXR, frontend and backend engineering. Take end-to-end ownership of projects. Drive

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Application Gateway team to build the networking infrastructure that makes this possible. You Will: Design, build, and operate Roblox's Envoy-based application gateway fleet — the front door for billions of daily requests — owning L7 routing, authentication, rate limiting, and traffic policy end to end. Own the reliability and scale characteristics of the gateway: capacity and headroom modeling, failure isolation and blast-radius reduction, progressive delivery of config and code changes, and measurable reduction in edge-caused incidents