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Support Operations Lead Jobs

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Explore current support operations lead jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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Palantir
📍 United States• Full-time• Hybrid• $135K – $145K/yr
11mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and providing high-quality support for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products at customer deployments and perform migrations to the latest infrastructure types Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedule. Develop

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Palantir
📍 United States• Full-time• Hybrid• $135K – $145K/yr
11mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and providing high-quality support for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products at customer deployments and perform migrations to the latest infrastructure types Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedule. Develop

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P
Palantir
📍 United States• Full-time• Hybrid• $135K – $200K/yr
5mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and owning reliability and operations for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with both forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products across many production environments and perform migrations to the latest infrastructure types Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedul

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P
14mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and owning reliability and operations for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with both forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products across many production environments and perform migrations to the latest infrastructure types Debug, improve, and optimise Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedul

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P
Palantir
📍 Washington• Full-time• Hybrid• $135K – $200K/yr
37mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and owning reliability and operations for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with both forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products across many production environments and perform migrations to the latest infrastructure types Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedul

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P
Palantir
📍 United States• Full-time• Hybrid• $135K – $200K/yr
37mo ago

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We’re looking for Forward Deployed Infrastructure Engineers who can help us build, operate, and maintain high-performance, scalable, and reliable services for Palantir platforms, products, and deployments. You'll get to use your creativity to develop novel solutions to evolving challenges and automate processes wherever possible, using whichever tools are best for the job including industry-leading LLM and AI technology! As a Forward Deployed Infrastructure Engineer, every day is different! You will be developing software and owning reliability and operations for software systems that are critical to solving our government’s greatest challenges. We strongly believe in engineering teams being responsible for the operations of their services in production. As such, you’ll work closely with both forward deployed teams and product teams to participate in sensible, scalable, systems design and share responsibility with them in diagnosing, resolving, and preventing production issues. Core Responsibilities Handle support and operations of Palantir software, including monitoring and alerting, configuration management, and upgrades Deploy new Palantir products across many production environments and perform migrations to the latest infrastructure types Debug, improve, and optimize Palantir’s services and infrastructure with a focus on long-term reliability and scalability Reduce manual operations and automate workflows, processes, and/or runbooks where possible Provide technical troubleshooting support for production issues, ensuring timely resolution and minimal impact on operations. Participate in a support on-call schedul

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About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. About the Role We are seeking a Site Reliability Engineer II (SRE II) to help ensure the stability, scalability, and reliability of our services and infrastructure. This role focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort. Key Responsibilities Service Reliability & Operations Support the availability and durability of critical services across production environments. Monitor service health using SLIs, SLOs, and error budgets, and escalate issues when thresholds are at risk. Participate in on-call rotations, incident response, and post-incident reviews to drive service improvements. Follow established ITIL/OSS processes (incident, change, problem, and capacity management). Automation & Tooling Develop automation for common operational tasks, reducing manual intervention and toil. Contribute to monitoring,

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Alcumus
📍 Canada• Full-time• Remote
Just now

Program Delivery & Governance is the delivery and operations capability for Veriforce's Product and Technology organization. The function owns strategic program delivery across the business, delivery health and reporting, planning discipline, governance standards, and executive insight and leadership operations. The team operates as one unit with a shared career ladder and cross-coverage model. Veriforce operates across the US, Canada, UK, South Africa, Belgium, and other markets, and the function delivers across these regions. Where a region requires dedicated delivery support, the function deploys accordingly. Building innovative solutions; enabling safer workplaces for everyone. We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners. We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions. The tech we build today, will create a better tomorrow. What you'll do Project and program delivery The Senior Project Manager carries more complex, higher-stakes delivery work than the Project Manager. You manage projects independently and take on the workstreams within larger programs that require experienced judgment and senior stakeholder management. • Manage complex projects end-to-end with minimal oversight: scope workstreams, build delivery plans, track milestones and dependencies, and drive execution through to completion • Own larger or higher-stakes workstreams within programs led by Program Managers, providing reliable delivery that the Program Manager can depend on across the full program • Lead working sessions with senior stakeholders, drive alignment across competing priorities, and resolve delive

REMOTEsalesforcePMPrecruitment
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Wealthsimple
📍 Canada• Full-time• Remote• $69K – $87K/yr
10 days ago

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the Team As a Senior Associate on Wealthsimple's Treasury Cash Management team, you'll play a critical role in ensuring optimal cash flow management and operational efficiency. You'll manage daily payment processing operations, monitor balances across accounts, and develop immediate and short-term cash flow forecasts that drive liquidity and revenue optimization decisions. In this role you’ll have the opportunity to Process and validate daily payment transactions across multiple channels Manage journal entries with precision and timeliness Monitor and maintain target balance thresholds across banking relationships Develop and maintain short term cash flow forecasts Optimize liquidity positions to maximize financial returns Communicate cash position updates to relevant stakeholders Identify process improvement opportunities and implement solutions Analyze patterns in cash movements and highlight anomalies Support treasury operations during high-volume periods Skills you’ll bring Extreme attention to detail with strong data verification instincts Understanding of brokerage operations and settlement processes Demonstrated ability to thrive in fast-paced, dynamic environments Adaptability to quickly pivot between tasks and processes as priorities shift Exceptional organizational skills and structured approach to work Working knowledge of AI

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Humana
📍 United States• Remote• $89K – $121.4K/yr
Just now

Become a part of our caring community The Senior Business Intelligence Engineer describes the tools, technologies, applications, and practices used to collect, integrate, analyze, and transform data into insightful and actionable business information. This position is a strategic analytics contributor responsible for developing complex, cross-functional reporting from conception through delivery in partnership with stakeholders to ensure insightful solutions align with organizational objectives and operational priorities. The ideal candidate demonstrates mature judgment, strong governance discipline, and ability to lead with ambition and scale. The Senior Business Intelligence Engineer role works assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Business Intelligence Engineer describes the tools, technologies, applications and practices used to collect, integrate, analyze, and present an organization's raw data to create insightful and actionable business information. Key Responsibilities Design and maintain BI dashboards and analytic solutions from end-to-end Partner with leaders to define KPIs and reporting that support business operations and strategy Ensure data accuracy, auditability, and traceability for regulatory reporting Optimize SQL queries and BI models for large-scale datasets Implement data governance standards including metric definitions and documentation Improve delivery processes, tools, and metrics to increase efficiency Serve as a trusted advisor to leaders, enabling informed decision-making through clear, data-driven communication and reporting Use your skills to make an impact Requi

REMOTEpythonsqlPower BI
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DC
DoorDash Canada
📍 Vancouver• C$116K – C$145K/yr
2mo ago

About the Team DoorDash is building the future of local commerce through New Verticals, including grocery, convenience, retail, and other emerging categories. Our International New Verticals team supports the growth and development of these businesses across Canada, Australia, and New Zealand (“CANZ”). Our team partners across Operations, Product, and Finance to develop strategies that support sustainable growth across Canada. About the Role We are hiring a data-driven and entrepreneurial Associate Manager, International New Verticals Strategy & Operations to lead strategy, experimentation, and go-to-market execution for fulfillment cost and profitability initiatives. Your primary focus will be initiatives that improve costs and variable profit and the long-term economics of our New Verticals businesses. This may include dasher and operational efficiency, pricing accuracy, and other product or platform investments. You will own initiatives across the full product lifecycle: defining the problem, sizing the opportunity, developing and executing solutions, and measuring results after rollout. You’re excited about this opportunity because you will… Develop strategy. Use insights, market context, data analysis, and financial modeling to identify and prioritize opportunities that improve the unit economics of our international New Verticals businesses.Lead experimentation. Design and execute pilots and experiments, partnering with Analytics, Product, Engineering, Finance and Accounting to develop robust cost / profitability problem statements, define success criteria, and translate findings into product and operations recommendations.Own end-to-end execution. Lead initiatives from initial planning through rollout, including defining the target audience, positioning, market readiness, operating changes, communications, training, dependencies, and launch timelinesAnalyze performance and influence decisions. Build SQL-based reporting and analytical frameworks to e

sqlExcelaccounting
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Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Role Overview This role is part of a Finance Entry-Level / Fresh Graduates Programme, designed to develop high-potential graduates into future finance leaders. You will gain exposure across Tax, Treasury, Internal Audit, and E-commerce Accounting. Job Responsibilities 1. E-commerce Accounting Monthly closing and reconciliation for e-commerce platforms Revenue recognition and settlement tracking Analysis of sales, returns, and platform fees 2. Tax & Compliance Assist in GST/VAT filings across jurisdictions Support tax computations and transfer pricing Monitor tax risks and compliance requirements 3. Treasury Cash flow forecasting and working capital monitoring Support banking operations and FX analysis 4. Internal Audit Support internal controls and SOP implementation Assist in audit testing and compliance reporting Programme Structure 12–24 month rotation programme Mentorship and structured training Requirements Degree in Accounting/Finance Strong Excel and Analytical skills and Power BI Interest in e-commerce and global finance Graduated less than a year Career Path Progression to Senior Accountant, Finance Manager, Tax Specialist, Treasury Analyst, or Internal Audit Lead.

ExcelPower BIaccounting
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Reolink , a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions. Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most. Role Overview This role is part of a Finance Entry-Level / Fresh Graduates Programme, designed to develop high-potential graduates into future finance leaders. You will gain exposure across Tax, Treasury, Internal Audit, and E-commerce Accounting. Job Responsibilities 1. E-commerce Accounting Monthly closing and reconciliation for e-commerce platforms Revenue recognition and settlement tracking Analysis of sales, returns, and platform fees 2. Tax & Compliance Assist in GST/VAT filings across jurisdictions Support tax computations and transfer pricing Monitor tax risks and compliance requirements 3. Treasury Cash flow forecasting and working capital monitoring Support banking operations and FX analysis 4. Internal Audit Support internal controls and SOP implementation Assist in audit testing and compliance reporting Programme Structure 12–24 month rotation programme Mentorship and structured training Requirements Degree in Accounting/Finance Strong Excel and Analytical skills and Power BI Interest in e-commerce and global finance Graduated less than a year Career Path Progression to Senior Accountant, Finance Manager, Tax Specialist, Treasury Analyst, or Internal Audit Lead.

ExcelPower BIaccounting
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N
Natera
📍 San Carlos• $160K – $208.5K/yr
13 days ago

POSITION SUMMARY: Manager, QC Development is responsible for modifying existing methods and/or developing and optimizing new QC methods to support routine lot release of reagents and kits used in the CLIA laboratory. Provides technical and scientific operations support in event of deviations and/or non-conformance issues arising for reagent preparation and/or qualification. PRIMARY RESPONSIBILITIES: Primary responsibilities include leading a team responsible for development and optimization of reagent Quality Control (QC) Tests and associated bio-chemical process optimizations to support routine reagent and kit qualification. Analyze data and prepare documentation for QC method validation, author and revise QC testing SOPs and reports to ensure the successful implementation of assays in the laboratory. Oversee technical transfer of new product QC methods from Research and Development into Operations, addressing process development needs for implementation. Provide technical and scientific operations support in event of deviations and/or non-conformance issues arising for reagent preparation and/or qualification to ensure disposition(s) for impacted material(s) are driven by scientifically rational input. Personnel management includes: provide technical assistance, employee development, coaching and counseling, administering performance appraisals, and enforcing company policies through appropriate disciplinary measures QUALIFICATIONS: Ph.D. in Molecular Biology, related field, or equivalent. Minimum of 4 years of experience in Industry. Previous management experience required. Previous experience working in Assay Development or QC lab is highly desired. CLIA/FDA laboratory support experience is a plus. KNOWLEDGE, SKILLS, AND ABILITIES: Leadership and functional management experience of medium sized group. Ability to prioritize responsibilities in a high pace environment. Strong technical expert

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary Micron is seeking a highly motivated Gas and Chemical Storage Coordinator to support warehouse operations, inventory management, and outsourced service provider performance for chemical, gas, and raw material storage facilities. This role serves as the primary liaison between Facilities, Manufacturing, vendors, and internal customers to ensure safe, compliant, and reliable material handling while maintaining inventory accuracy and supply continuity. The successful candidate will drive operational excellence, regulatory compliance, vendor coordination, audit readiness, customer service, and continuous improvement initiatives while fostering a culture of safety, accountability, collaboration, and innovation in support of Micron's core values and semiconductor manufacturing operations. Responsibilities : Lead warehouse operations with safety as the top priority, ensuring compliance with EHS requirements, OSHA regulations, DOT standards, dangerous goods handling requirements, and Process Safety Management (PSM) protocols. Foster a strong safety culture through training, audits, risk assessments, incident prevention initiatives, and proactive safety observations. Coordinate warehouse activities for chemicals, photoresists, gases, and other raw materials, including receiving, storage, transportation, issuance, and disposition. Manage outsourced vendor operations by coordinating daily priorities, staffing coverage, deliveries, system access, and support for customer requirements.

aiSAPfinance
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