Support Operations Lead Jobs

Opportunity Overview: This is a hands-on, detail-oriented role embedded within our Clinical Operations and Commercial organizations. The right candidate brings sharp analytical instincts, a bias for action, and the ability to deliver reliable financial support at a pace that keeps up with a fast-moving commercial business. What you’ll do: Review and, where needed, build capacity models for Clinical Operations staff — ensuring headcount aligns with patient volume, operational targets, and cost objectives Update and maintain gross margin workbooks on a monthly basis, incorporating actuals with precision and producing variance commentary that drives decision-making Own headcount management reporting across Clinical Ops and Commercial teams, providing leadership with timely, accurate views of staffing costs vs. plan Analyze the cost impact of process and product improvements, translating operational changes into clear financial outcomes and recommendations Support budget and forecast preparation for both functions — partnering with Operations and Commercial leaders to build credible, data-backed plans Utilize Adaptive Insights (Workday Adaptive Planning) to manage planning cycles, scenario modeling, and financial reporting with efficiency and accuracy Apply AI-powered analytics tools to automate routine tasks, surface insights faster, and continuously elevate the quality of financial outputs This role rewards people who care deeply about the quality and timeliness of their work and who bring a collaborative, ownership-driven mindset to everything they do. Strong attention to detail — gross margin workbooks and capacity models are foundational to how we run the business, and getting them right matters Fast turnaround — leadership relies on timely analysis to make decisions; the expectation is responsive, not reactive Strong partnership instincts — you work closely with Operations and Commercial leaders and must earn their trust through consistent, high-quality support Av

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . This is a 12-week internship during summer 2027. You'll join the Crypto Inventory Operations team within Finance, which is responsible for monitoring Coinbase's operational crypto balances, supporting inventory operations processes, and improving controls and workflows across the business. As a Crypto Inventory Operations Intern, you'll gain exposure to how a leading crypto company manages crypto assets at scale. You'll work alongside experienced treasury professionals and partner with Product, Engineering, Accounting, Compliance, and Operations teams to help reduce operational risk, improve controls, and keep financial workflows running smoothly. What you'll do: Support daily crypto inventory operations by monitoring balances across Coinbase entities, assisting with data gathering for inventory activities, and escalating items that require follow-up Assist with the stablecoin process by monitoring balances and thresholds, reviewing alerts, and coordinating follow-up actions with Engineering partners Support Unclaimed Property operations by updating and maintaining tracking spreadsheets, organizing/saving supporting documents, and assisting with due diligence activities Build and improve dashboards, trackers, and reporting tools that increase visibility into crypto inventory, P&L exposure, and workflow status Execute research and process-improvement project

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Revenue Operations plays a meaningful role in connecting customer demand, product availability, and revenue priorities across the business. Our team partners closely with Sales, Operational Units, Logistics, Demand Coordination, Finance, and Operations to support data-driven decisions that improve planning accuracy, protect customer commitments, and drive business performance. We value collaboration, analytical thinking, and continuous process improvement as we navigate a fast-paced and dynamic environment. As a Supply Demand Analyst (SDA), you will help balance customer demand with available supply while supporting key planning processes such as Sales Lock, Sales Plan, Sales Flash, constrained consensus, and planning for customer assistance. In this role, you will apply data, analytics, and cross-functional partnerships to identify potential risks. You will assess scenarios and suggest actions to enable successful execution and revenue attainment. Responsibilities: Analyze demand, backlog, forecasts, supply availability, and customer support signals to identify risks and opportunities Partner with Sales, Revenue Operations, Business Units, Supply Chain, Demand Management, and Operations teams to align demand and supply plans Support constrained consensus and customer support planning by assessing feasibility, allocations, supply constraints, and demand changes Resolve planning exceptions, data gaps, and supply-demand disconnects that may impact customer commitments or revenue pe

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: San Francisco, CA What you'll do Cloudflare is looking for a Strategy and Operations Manager to lead high-priority, cross-functional initiatives that require strategic thinking, operational rigor, and strong execution. This role will support a dynamic portfolio of work that may include Executive Briefing programs, strategic events, business development initiatives, customer programs, and other company priorities. You will structure

About the Team OpenAI’s Real Estate & Workplace (REW) team creates and operates the spaces, programs, and services that enable employees to do their best work. The team’s work spans real estate, workplace operations, design and construction, workplace experience, food programs, employee services, analytics, and global programs. As OpenAI’s presence in India grows, REW is building flexible, scalable, AI-native, people-centered workplaces that combine a consistent employee experience with strong operational and financial discipline and thoughtful adaptation to each location. Workplace & Location The location for this role is Mumbai . The role requires to be onsite 5 days per week, with regular travel among Mumbai, New Delhi, and Bangalore. About the Role We are looking for an experienced Senior Workplace Operations Manager to set the operational direction, define the workplace operating model, and lead workplace operations and employee experience across OpenAI’s locations in India, including but not limited to Mumbai, New Delhi, and Bangalore. This hands-on, country-level role combines strategic planning, senior stakeholder partnership, and day-to-day execution in a fast-changing environment. As OpenAI’s senior workplace operations owner in India, you will translate business and employee needs into a scalable, AI-native operating model and define the standards, priorities, and service outcomes that support the country’s growth. You will remain accountable for delivery through integrated facilities-management partners, contractors, and specialist vendors, while partnering closely with India business leaders, regional REW leadership, and colleagues across REW, Workplace Experience, Leasing, Design & Construction, Food, Corporate Security, IT, Finance, People, and Procurement. This is a senior individual-contributor role reporting to the Head of Workplace, JAPAC. You’ll be responsible for: Set and own the country-wide workplace operating model, service qualit

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary and Description: The TD MDE Shift Lead Engineer is responsible for coordinating and communicating the area priorities for all process development & operations for assigned areas, ensuring robust shift-level operations that support TD work. This role acts as the critical bridge between real-time shift execution and TD strategic objectives, translating priorities into actionable plans that ensure process stability, yield protection and operational excellence. The Shift lead supervises both Engineers and Technicians as well as coordinate directly with TD 1st Shift team members, HVM Shift Ops Team and multi-functional teams to deliver consistent, high-quality execution aligned to TD work responsibilities include but are not limited to: Responsibilities : Safety & Quality: Finishes the required safety training and adheres to safety and regulatory policies</l

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. The role We are seeking a Customer Success Lead to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets. Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base. Responsibilities Team Leadership & Coaching Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise. Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor." Process Optimization & Strategy Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience. Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey. Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Cu

POSITION SUMMARY: The Associate Director, Laboratory Operations a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies. The AD works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times. Ensures the effective use of materials, equipment and employees in producing quality products. Monitor and control staffing / labor, capital expenditures, and manufacturing performance. Develops budget and monitors expenditures. Formulates and recommends manufacturing policies, procedures and programs. Selects, develops and evaluates line-management to ensure the efficient operation of the function. PRIMARY RESPONSIBILITIES: Under direction of Senior Director, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual. Participates in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, as well as overall production performance. Responsible for compliance with all regulatory and legal parameters. Serves as a model for standards and behavior performance. Participate in the drafting of SOW and processing of select research samples through the CLIA lab. Leads, directs and manages high performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines. Identifies and champions development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance. Directs Production Laboratory personal in support of activities for manufacturing that will include method validation, method transfer, and in-process testing. Develops or oversees the development of Laboratory

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission Zocdoc’s most important asset is our people. As a Specialist, Technical Support, you’ll play a key role in ensuring our employees have the technology, tools, and support they need to do their best work. You’ll provide hands-on technical support to both onsite and remote employees, troubleshoot hardware and software issues across PC and Mac environments, and support critical IT operations including onboarding and offboarding, asset management, account administration, and workplace technology. You’ll also have the opportunity to work with technologies such as Google Workspace, Azure AD, Intune, JAMF, Jira, Slack, and BetterCloud, while exploring how AI tools like Claude, ChatGPT, Codex, Glean, and Gemini can improve troubleshooting, documentation, automation, and everyday IT operations. This is a great opportunity for someone who enjoys solving problems, delivering an excellent employee experience, and continuously learning new technologies. You’ll have the chance to take ownership of day-to-day IT support while identifying opportunities

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is hiring a Manager, Revenue Operations Analytics to lead and grow our India-based analytics team in Bangalore. This is a senior people management role at the intersection of analytical strategy and operational execution — you will own the day-to-day leadership of five Senior Revenue Operations Analysts and one Data Engineer, while serving as a key strategic partner to Go-To Market (GTM) leadership globally. You will drive the analytical agenda that informs Smartsheet's growth strategy, aligning data and analysis around pipeline health, sales productivity, retention, territory effectiveness, services utilization, and commission planning. Your team will be at the center of how the GTM organization understands its business and makes decisions. This role is designed to bring senior analytical leadership into the IST time zone, providing direct, timezone-aligned support to the India-based team while maintaining meaningful overlap with North America Pacific Time leadership. You will also be a bridge to Smartsheet's Bangalore BI and Data Engineering teams, deepening the partnership between Revenue Operations and the broader data platform organization. You will report to our Sr Manager, Revenue Operation Analytics. You Will: People Leadership & Team Development Directly manage 5 Senior Revenue Operations Analysts and 1 Data Engineer in Bangalore, providing day-to-day guidance, coaching, and operational support. Set clear priorities, hold the team accountable for high-quality and

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake's Revenue Operations organization is seeking a Director, Field Operations to support our USMajors Sales organization. In this role you will partner with cross functional teams in defining, landing and executing our key strategic priorities. You will apply your strategic planning, financial acumen, creative thinking and deep analytic background to sales engagements. Reporting to the Senior Director, Global Field Operations, you will play a critical part in providing insightful analyses and actionable recommendations to the sales leadership team that will influence strategy and implementation of objectives that appropriately reflect our business goals. Our hyper-growth environment requires an ever-evolving approach to managing our go-to-market strategy, and increasingly, that means using AI as a core part of how the team plans, analyzes, and executes. In this role you will get to: Serve as a strategic operating partner to USMajors Sales leadership, translating business priorities into a focused operational agenda, territory designs, and optimal resource allocation. Lead and scale a high-performing Field Operations team, setting clear expectations, coaching strategic judgment, and building talent for expanded organizational responsibility. Represent the voice of the

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Accounting Manager, GL Operations & Intercompany, you'll join the Controllership team to support Global GL Operations end-to-end month-end close processes and directly oversee Coinbase's global intercompany framework and general ledger functions. The GL Operations team ensures the integrity of our global consolidation, the accuracy of our general ledger, and the scalability of our financial infrastructure. You'll drive operational excellence across close, consolidation, and intercompany workstreams while supporting Coinbase's continued international growth. What you'll do: Own end-to-end month-end and quarter-end close processes across global entities, ensuring timely, accurate general ledger reporting and consolidated financial statements. Lead global intercompany operations including billing, cash settlements, transfer pricing execution, foreign exchange gain/loss analysis, and elimination entries. Partner with Tax, Treasury, Legal, and Finance Data to operationalize new intercompany agreements, entity launches, and transfer pricing methodologies into scalable processes. Drive the design, implementation, and documentation of SOX-compliant internal controls across GL operations and intercompany processes. Execute strategic GL projects including M&A integration, new entity set-ups, and ERP enhancements in NetSuite. Strengthen team capability by mentorin

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Senior Manager, Clearing Operations will own the end-to-end post-trade clearing function for Coinbase Derivatives Exchange (CDE), serving as the primary interface with external clearinghouses, clearing members, and FCM counterparties. This role on our Finance team is central to scaling Coinbase's CFTC-regulated derivatives, options, and prediction markets operations to industry-leading institutional standards. What you'll do: Own day-to-day clearing, settlement, margin, and position reconciliation across CDE, including incident management and escalation with Engineering, Risk, Legal, Compliance, and external counterparties. Lead relationships with external clearinghouses, clearing members, FCM counterparties, and regulators, ensuring timely resolution of clearing issues and strong institutional partnerships. Drive the development and continuous improvement of clearing procedures, controls, and risk frameworks to meet CFTC regulatory standards across listed derivatives, options, and prediction markets. Partner with Product and Engineering to ensure clearing infrastructure supports new product launches, including emerging prediction market structures, through operational readiness testing and mock-day exercises. Build and scale a high-performing clearing operations team, establishing KPIs, SLAs, workflows, and succession plans that grow with Coinbase. Support regul

The Personalization team makes deciding what to play next easier and more enjoyable for every listener. From Blend to Discover Weekly, we're behind some of Spotify's most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you'll keep millions of users listening by making great recommendations to each and every one of them. We're looking for a Technical Program Manager to help bring some of our most meaningful machine learning and personalisation work to life. You'll lead cross-functional programs that shape how hundreds of millions of listeners discover music, podcasts, and audiobooks. You'll be the connective tissue between teams who turn billions of daily listening signals into recommendations that feel personal to every listener. What You'll Do Lead end-to-end program management for large-scale ML and personalization initiatives, bringing together engineering, data science, product, and design. Drive the delivery of recommendation systems and personalization models used by listeners around the world, with clear accountability for outcomes. Own program roadmaps, milestones, dependency maps, and risk plans, identifying risks early and working with teams to resolve them before they become blockers. Orchestrate ML development workflows, including model training pipelines, experimentation, data infrastructure, and production deployment. Partner with engineering leaders on capacity planning, resourcing, and technical trade-off decisions. Drive alignment across ML engineering, data science, product, platform, and UX teams so everyone is working toward the same goals. Set up program metrics, reporting rhythms, and dashboards that give leadership clear visibility into progress, risks, and decisions. Keep leadership well-informed with no surprises through clear, data-in

How does a company with thousands of people building hundreds of products stay focused on what matters most? That's the question the Company Planning and Execution (CPE) team works on every day. We design the systems, processes, and insights that help Spotify plan, prioritise, and deliver at scale. As a Data Scientist on CPE, you'll sit at the intersection of data, strategy, and operations. You'll bring clarity to complex questions by turning operational and strategic information into clear stories, recommendations, and decision frameworks that help leaders and teams act faster and smarter. You'll also explore how AI and automation can change the way people access insights and make decisions. You'll work closely with data scientists, engineers, PMs, and business partners across the company to help refine how Spotify executes at scale. If you like making sense of ambiguity, care about how organisations work, and want your analysis to shape real decisions, this is the role. What You'll Do Formulate hypotheses related to how Spotify plans and delivers, and communicate insights effectively to a range of audiences. Apply analytical techniques — including statistical models and machine learning — to identify trends and generate insights that improve how we work. Build and maintain the data models, pipelines, and dashboards that provide visibility into how Spotify plans and executes. Develop structured narratives and recommendations — not just charts, but the "why" and "so what" — in our semi-annual Planning and Execution Insight reports and recurring briefings. Explore how AI and automation can make insights faster to produce and easier to access across the company. Who You Are Curious about how organisations work — not just the data, but the decisions and systems behind it. 5+ years of experience with a quantitative background in science, economics, engineering, or a related field. <li