Here’s a summary of the role: As a Staff Ruby on Rails Engineer at Diligent, you will set technical direction for secure, scalable, and high-performing SaaS applications and services that power our governance platform. This role is ideal for you if you thrive on solving the hardest technical problems, shaping architecture across multiple teams, and driving how the organization builds software — including how we responsibly adopt AI into our engineering practices and products. You will own critical systems end-to-end, partner closely with Product, Security, DevOps, and other engineering leaders to shape technical roadmaps, and mentor engineers across the department. A key part of this role is helping define our AI strategy: embedding AI responsibly into our systems and workflows, advising on where AI tools and capabilities can meaningfully improve delivery, and raising the bar on how the team uses them safely and effectively. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Champion the design, delivery, and evolution of secure, scalable Ruby on Rails applications and services, driving architecture decisions across multiple teams and codebases, with responsibility for scalability, reliability, and the underlying infrastructure required to run them effectively. Set technical direction for major projects and platform initiatives, from solution design and prototyping through implementation and production ownership. Own and evolve the technical roadmap by identifying, shaping, and driving new technical initiatives and investments. Develop and evolve web applications and services with a strong focus on scalability, maintainability, reliability, and long-term platform health. Identify systemic pain points across services and propose pragmatic architectural improvements, including decomposition of monoliths and evolution toward service-oriented or microservices patterns where it adds valu
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About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the EMEA Regional IT Support Lead based in Dublin, you will be the senior onsite IT owner for the Dublin office while serving as the regional lead for IT support across EMEA. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Dublin office, serves as the regional lead for EMEA IT support, requires 5 days in office per week, and offers relocation assistance to new employees. This role is based in our Dublin office. In this role, you will: Own EMEA IT Support: Take end-to-end ownership of the regional support experience, from prioritizing needs and resolving escalations to addressing systemic gaps and driving improvements. Lead EMEA Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across EMEA. Own Employee Lifecycle Operations: Lead or support onboarding and offboarding workf
Integration meets Innovation At Celigo, we believe integration should empower innovation, not exhaust it. As a modern Integration and Automation Platform (iPaaS), we're on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Director, Customer Support to lead a high-performing global team and redefine what customer support looks like in an AI-era company. This role sits inside the Customer Experience organization and is accountable not just for resolving issues, but for closing the gap between where customers are and where they could be on the Celigo platform. What would you do if hired? Own the full support outcome from first contact to platform adoption. When an issue surfaces, move on to the root cause before being asked and do not let resolution stop at "closed." Partner with Product, Engineering, Customer Success, and Professional Services to make sure no customer falls through the cracks, and champion systemic fixes so the same problem does not recur. Lead and develop a global team that sees each interaction as an opportunity to move customers closer to real value. Coach agents to ask whether the customer is getting results from the platform, not just whether the ticket is closed. Hire and develop people who embody genuine curiosity and a personal stake in customer outcomes. Use AI to build a support operation that scales without sacrificing quality. Deploy AI-assisted workflows, intelligent routing, and self-service automation to expand capacity and cut resolution time, freeing your team for the nuanced problems that require human judgment. Continuously explore new AI capabilities and make deliberate decisions about responsible deployment at scale. Define and hold the team accountable to metrics that reflect genuine impact: platform adoption i
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Senior Engineer in the Infrastructure org, you will help evolve the cloud foundations behind every Samsara product. Your goal will be to reduce systemic production risk and enable continued growth by making infrastructure safer to change, easier to operate, and more resilient and cost-efficient at scale. You will bring deep expertise in at least one infrastructure domain, such as compute and workload orchestration, networking, storage and stateful systems, or cloud control planes, and apply it across our multi-account, multi-region AWS environment. You will lead work such as modernizing compute and stateful infrastructure, strengthening capacity and failure isolation, and building standardized infrastructure-as-code workflows and reusable automation. You will partner with product engineering teams to turn recurring risks and manual operations into durable platforms and paved paths. We do not expect you to be an expert in every
Zoox’s Robot Software Infrastructure Deployment team builds the critical systems that flash and update software and firmware across our vehicles and test fixtures—spanning development, manufacturing, and fleet operations. Our deployment system orchestrates updates across a massive ecosystem: advanced sensors, high-performance compute platforms, automotive ECUs, network switches, and user interface devices. Because of the sheer breadth of this domain, this role offers a unique vantage point. You will maintain a high-level view of our entire architecture while possessing the sharp technical acumen to dive deep into specific components when solving complex engineering challenges. If you thrive on variety, collaboration, and high-impact infrastructure, this team is for you. In this role, you will: Expand Capability: Design and integrate deployment support for next-generation vehicle components and subsystems. Architect Infrastructure: Enhance the core deployment framework, developer tools, instrumentation, and integrations with broader engineering systems. Optimize Performance: Drive systemic improvements in deployment speed, efficiency, and mission-critical reliability. Root-Cause Failures: Triage, debug, and resolve complex deployment failures across hardware and software boundaries. Collaborate Cross-Functionally: Partner closely with Firmware, QA, Systems, Manufacturing, and Fleet Operations teams to ensure seamless end-to-end execution. Qualificat
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff Offensive Security Engineer. About the job The Staff Engineer acts as a Technical Lead. You don't just find bugs; you design complex attack chains that demonstrate systemic risk. You spend as much time writing custom code and researching new bypasses as you do executing tests. Responsibilities In this role, you’ll: Full-Stack Penetration Testing: Perform manual and automated testing of web applications, APIs, and mobile apps (iOS/Android). Internal/External Network Audits: Conduct network and cloud level assessments with various tooling Vulnerability Validation: Triage and validate reports from automated scanners or bug bounty hunters to eliminate false positives and escalate true positives AI/LLM Probing: Perform initial prompt injection and jailbreak tests on AI prototypes, services, and applications using established checklists (OWASP Top 10 for LLMs). Technical Reporting: Draft high-quality reports that detail
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Child Safety Intelligence Analyst on Roblox’s Safety Intelligence Team, you will be on the front lines protecting the platform’s youngest and most vulnerable users. This is a proactive intelligence role focused on identifying, tracking, and disrupting systemic threats to minors, to include child sexual exploitation and abuse (CSAE), grooming behaviors, peer-to-peer harassment, financial minor extortion (sextortion) and bad-actor networks trying to exploit platform features to victimize minors. You will blend quantitative and qualitative data, open-source intelligence (OSINT), behavioral analysis, and deep knowledge of online culture to uncover adversarial trends before they impact the platform ecosystem, and provide your analysis to teams across Roblox and company leadership. Your insights will directly shape automated detection logic, product safety features, and platform policy. Psychological Wellness Note: This role involves exposure to highly sensitive and potentially disturbing themes regarding the exploitation of minors. Roblox offers resources to support employees handling this challenging work. This role is based in San Mateo, CA and requires employees
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Om rollen Vi udvider vores forretning i Danmark og leder efter en Sales Manager til at joine vores erfarne salgsteam i København. Som Sales Manager får du en central rolle i at vækste Wolt i Danmark – ved at onboarde nye restaurant- og retailpartnere til vores platform. Du ejer hele salgsprocessen fra første kontakt til underskrevet aftale og bliver en vigtig del af vores fortsatte ekspansion. Du kontakter potentielle partnere via telefon og mail for at booke møder – og besøger dem derefter personligt for at præsentere Wolt og skabe stærke relationer. Dine ansvarsområder Eje og drive din egen portefølje af potentielle samarbejdspartnere, som du systematisk kontakter og følger op på Booke og afholde møder med restauranter og retailpartnere (fx kiosker, bagerier, convenience og blomsterbutikker) Arbejde ud fra København og på tværs af hele Sjælland for at udbygge Wolts tilstedeværelse i alle vores byer Planlægge dit arbejde effektivt – og være villig til at tage 1–2 overnatninger om måneden, når det giver mening for at dække dit område bedst muligt Forhandle kommercielle vilkår og sikre en grundig overlevering til vores Partner Onboarding Team Samarbejde med resten af salgsteamet om at forbedre salgsmetoder og dele best practices Træffe solide forretningsbeslu
Join Truecaller – The place where innovation meets impact! Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out: We are trusted by over 500 million active users every month across 190+ countries We identify over 15 billion calls daily, helping users avoid spam and scams We are powered by a team of 400+ employees from 45+ nationalities We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in. The role: As a Senior Cloud Security Engineer, you will act as a technical leader in safeguarding our core cloud infrastructure. You will take ownership of maintaining the highest standards of security controls for our critical systems within Google Cloud Platform (GCP). We're looking for someone who thrives in complex environments, can solve infrastructure security problems where no established patterns exist, and isn't afraid to get their hands dirty . You won't just advise; you will actively build, configure, and fix security controls. You'll leverage your expert understanding of cloud services, infrastructure-as-code, and container security to architect robust security measures and drive systemic improvements across the organization. What you’ll do: Architect and Lead GCP Security: Take end-to-end ownership of designing and implementing security architectures for our GCP infrastructure. You will look beyond immediate fixes to architect long-term, scalable solutions for networking, compute, storage, and GKE. Hands-on Remediation & Engineering: You don't just identify risks; you fix them. You will actively write code, create Pull Requests, and apply configurati
About the Role Chime serves millions of members on a mission to help them unlock financial progress. Growth Engineering builds the product surfaces and systems that turn that mission into measurable outcomes for members — running fast, data-informed experiments to acquire, activate, and deepen member relationships at scale. This role sits on our Early Stage Experience area, focused on the beginning of the member journey — the first experiences that turn new sign-ups into engaged, active members. It's high-volume, high-stakes work where small improvements compound, and the systems behind it have to be both quick to experiment on and dependable at scale. As a Staff Software Engineer, you'll operate as a subject matter expert and technical leader across the Growth stack. You'll shape the architecture and technical strategy for high-traffic, member-facing systems, influence product direction, and drive cross-team initiatives that measurably move growth outcomes while raising the engineering bar across the org. You will leverage the capabilities of AI and LLMs to improve the productivity of the org, personalize member experience and speed up decision making. In this role, you can expect to Lead the design and implementation of high-impact, member-facing systems across the Growth stack Set the technical vision for high-traffic systems with a scalable, forward-looking approach that meets Chime's reliability and latency standards Drive experimentation strategy and execution by building the systems and habits to test, learn, and iterate quickly — without sacrificing durability Identify and solve systemic challenges in performance, availability, and conversion-critical reliability across the Growth stack Collaborate closely with Product, Design, Analytics, and Data to shape product direction and ensure technical feasibility and excellence Mentor senior engineers, elevate engineering practices, and drive consistency in quality, architecture, and code craftsmanship across teams
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Principal Engineer on the Data Platform team, you will be a technical anchor — setting direction, solving the hardest engineering problems, and elevating the entire team. You will work at the intersection of systems design, long-term architecture, and real-world engineering execution. In this specific role, you will lead the evolution of our declarative data pipelines, focusing on streaming ingestion and transformations. What You'll Do Drive the technical strategy and architecture for key Data Platform initiatives, focusing heavily on real-time data movement and incremental processing. Lead design reviews and set engineering standards across teams. Identify and resolve high-impact technical challenges and systemic bottlenecks to reduce latency and improve the efficiency of dynamic tables at cloud scale. Mentor and grow senior engineers; raise the engineering bar. Partner closely with product and infrastructure leadership on roadmap and direction. Continuous hands-on technical deliverables in the most critical areas. What We're Looking For 14+ years of software engineering experience with deep expertise in distributed systems. Demonstrated track record of defining and delivering platform-scale technical initiatives. Expert-level knowledge of streaming and/or batch data
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills
About the Role: The Growth team is responsible for building and optimizing the UI/UX across all Web and OTT applications at Tubi. The team primarily focuses on implementing features related to full funnel user acquisition and growth, including SEO user registration, onboarding, and account management. As a Staff Engineer (L5) on this team, you act as the technical leader for one or more Growth areas. You own the technical architecture and direction, solve ambiguous problems that few others can, and influence cross-functional teams across multiple pods. You will work closely with Product and Design to develop cutting-edge, experiment-driven features, while driving the front-end architecture that ensures performance and scalability for millions of users. You will be working with React, Node.js, GitHub Actions, Terraform, and CDN infrastructure to build and deploy high-performance applications that reach millions of users. This is a hybrid role based out of our Toronto office. You must be willing to travel to our Toronto office two days/week. What You'll Do: Own the technical roadmap and architecture for a Growth area with large amounts of ambiguity: driving direction across web, mobile web, and smart TV platforms, and influencing the team to invest in new projects. Solve challenging, ambiguous problems with a focus on scalability and performance; proactively identify systemic issues and propose innovative solutions. Lead and drive innovation in building experiment-driven features; independently design, implement, and interpret a series of A/B experiments that move growth metrics. Lead and coordinate major rollouts and releases: including cross-team coordination, migrations, and phased releases of major initiatives across Web and OTT apps. Establish team-wide quality and engineering standards; set the bar for code quality and front-end best practices. Identify and implement improvements in shared UI components, platform-specific optimizations, and overall fr
About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo. Your Responsibilities Escalation Management Take full ownership of day-to-day collection escalation tickets. Coordinate with cross-functional teams to ensure timely resolution of customer grievances. Regulatory Compliance & RCA Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations . Draft professional, accurate, and compliant responses on Salesfroce portal and Emails. Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks. Quality & Operations Support Perform daily "mundane" but critical ad-hoc tasks, including call audits and transcript reviews. Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations. Your Expertise Experience: At least 1 year of experience in a high-volume Customer Care or Collections rol
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