Systems Engineer Support Platform Jobs

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Commercial Account Executive, you’ll own the entire sales process from start to finish. You’ll work closely with Sales Managers and Sales Engineers to turn a small-business prospect into an active Dialpad client. In addition, you’ll help businesses solve complex communication problems felt by everyone around the w

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're hiring a Product Data Scientist to set up how Baseten uses data to make product decisions. Product is a new function at Baseten, and you'll be one of the people who defines it. You'll work directly with our founders, Product, and Engineering, and alongside GTM, to decide what we measure, how we run experiments, and how the results shape strategy. This is a foundational, hands-on role. You'll define what success looks like on a technical, usage-based platform, and you'll turn open-ended questions into analyses, forecasts, and experiments. You'll work with everything from clickstream and product events to inference telemetry and observability data, helping Baseten make faster calls on reliability, performance, adoption, and developer experience. EXAMPLE INITIATIVES Take a look at these blog posts that show the kinds of systems and data you'll work with: How leading platforms ensure observability for LLM inference How the Baseten Delivery Network (BDN) makes cold starts fast How we built RBAC that scales for the enterprise RESPONSIBILITIES Partner with Product and Engineering to frame the questions that matter, define success criteria, and turn analysis into roadmap, launch, and prioritization decisions. Define product success metrics across activation, adoption, retention, expansion, reliability, and user experience. Design measurement plans for launches, analyze A/B experiments and controlled rollouts, and

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. About Celonis Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and operational intelligence to create a living digital twin of the enterprise that AI can understand—turning AI's operational blind spots into operational clarity. By providing the essential business context that AI agents and tools need to act effectively, Celonis makes AI truly enterprise-ready. Industry-leading companies around the world trust Celonis and its global partner ecosystem to make their AI agents, people, systems, and processes work together to achieve transformational outcomes. Headquartered in Munich, Germany, and New York City, USA, Celonis operates globally with over 20 offices worldwide. About the Role Based at our global headquarters in Munich , as a Value Engineering Manager / Director for CPG & Retail , you will hold full operational and leadership responsibility specifically for the CPG & Retail segment across the DACH region . In this role, you will lead a dedicated, high-performing team of 6–7 Value Engineers operating at the intersectio

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As a Product Manager, Growth at Ramp, you’ll drive acquisition, activation, retention, and monetization across our product suite. You’ll identify opportunities to help more businesses discover Ramp, get value from our products, and expand their usage over time. You’ll work closely with engineers, designers, marketers, and data scientists to develop and execute a growth strategy grounded in customer insight and experimentation. Your scope will include core product experiences and partner-led growth channels, with ownership from identifying an opportunity through launching, measuring, and scaling solutions. You’ll identify opportunities to use AI to help businesses discover relevant Ramp products, reach value faster, and expand their usage over time. You’ll balance rapid experimentation with the accuracy, transparency, and customer trust required when building financial products. Please note that this Product Management role will require you to be comfortable with working in-person at one of our NYC or SF offices at least 2 days/week Wh

Opportunity Overview: We're seeking a Senior Director, Solution Owner to join Cohere Health's PaaS Delivery organization. In this role, you will personally own the end-to-end success — business, clinical, and technical — of our most complex and highest-stakes customer implementations. You'll partner closely with Solution Architects, Forward Deployed Engineers, Platform Configuration, QA, and Technical Program Managers to set the standard for what great solution ownership looks like at Cohere, operating as a credible, executive-level counterpart to our clients' leadership. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Own end-to-end success — business, clinical, and technical — for Cohere's largest and most complex customer implementations Apply strategic program leadership to multi-year, multi-workstream, enterprise-scale platform deployments Drive a team of SMEs toward on-time deployments through meticulous organization, program management, and timeline tracking Serve as the escalation point and executive-level counterpart to client leadership on flagship accounts Set the standard for what excellent solution ownership looks like at Cohere, through the quality of your own account work Make the call on the highest-stakes scope, timeline, and resourcing trade-offs, with direct visibility into business risk What you’ll need: 10+ years leading large-scale, complex technology or platform deployments, with significant healthcare experience Direct experience delivering large-scope products at healthcare companies — claims systems, utilization management/prior authorization platforms, or similarly complex, mission-critical systems Demonstrated strategic program leadership — has personally owned outcomes on the scale of a multi-year, multi-million dollar enterprise implementation Executive presence — credible and effective operating as a peer with clie

Overview: The Product Manager is a self-starter, a hands-on problem solver, and a relationship builder. The Product Manager continuously builds institutional knowledge that spans all teams and functions within the company as well as a deep understanding of the evolving competitive landscape. The Product Manager works with the Engineering and Design to build and prioritize a backlog of strategic and tactical software requirements for internal CRM and customer-facing web applications. The Product Manager will establish a clear CRM experience strategy, improve usability across critical workflows, and enable faster delivery of new experiences through reusable APIs and shared platform capabilities. The Product Manager has in-depth knowledge of user experience design, demonstrates the ability to author user stories and functional specifications, and works closely with software engineers and quality assurance. This role will be hybrid based out of our New York City office. What You'll Do: Build and executing a roadmap for Core products Guide the agile development processes including quarterly planning, metrics gathering, sprint planning, grooming, and overall sprint deliverables Own product roll out planning and execution including training, written deliverables, project demonstrations, and in-person presentations Lead meetings with multiple stakeholders to identify and prioritize software development and business process improvement initiatives Develop detailed functional specifications, user stories, and visual mock-ups for stakeholder review Gather feedback and approval from relevant stakeholders’ pre-development and post-development What You Have: 3 to 5 years of relevant experience Experience with CRM migration or transformation programs. Demonstrated experience modernizing legacy enterprise applications or integrating multiple systems Worked in Agile setup as a product manager for 1-2 years Understands the software development lifecycle Experience with qu

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. What You’ll Do Own technical direction and backend architecture for supporting creditor negotiations Prototype new architecture and patterns, and lead the technical projects that strengthen the platform Regularly code review and demonstrate technical leadership over the systems well enough to give good guidance on designs and tradeoffs Partner with product management, QA and SDETs, and other engineering teams to plan, prioritize, and deliver the pod's roadmap Weigh in on the feasibility, cost, and risk of product decisions, and giving alternatives when there's a better path Lead a high-performing team: mentor engineers, staff them on projects that deliver results while growing their skills, and keep the engineering bar high Set and model best practices for code quality, testing, reliability, and scalability, with particular care for data integrity across external integrations and sensitive financial data What We Look For Experience managing engineering teams 5+ years of experience building and deploying scalable applications in the cloud Experience with Ruby on Rails. Expertise in scoping large projects and initiatives into small iterations for release Clear and efficient communication skills Mentorship skills and the ability to give well-crafted constructive feedback Experience in a startup environment is not r

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . The Data Science & Engineering (DSE) team consists of analytics engineers, data scientists, and software engineers and is responsible for enabling data-driven decision making and building data products at Wealthsimple. The Growth Data focuses on driving new user acquisition and net deposit targets through marketing efforts including paid, organic, and branding initiatives. Our team is structured around key domain areas including promotions, referral and social sharing, paid marketing, and organic/upper funnel marketing measurement. We work closely with cross-functional partners in Growth, Product, and Engineering to optimize our marketing investments and scale Wealthsimple's customer base. The Growth Data team plays a critical role in enabling data-driven decision making across all marketing channels. We're looking for a Senior Data Scientist who will serve as a domain expert for one of our key marketing pillars, driving optimization through sophisticated algorithms, measurement systems, and strategic insights that influence millions of dollars in marketing spend. In this role, you'll be the DRI (Directly Responsible Individual) for your domain area, building data products and analytics solutions that directly impact business outcomes. You'll work on challenging problems ranging from marketing optimization algorithms to attribution modeli

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE To be a expert performance engineer to define and validate the industry-leading performance of our mission-critical FlashArray portfolio. You will be instrumental in extending our capabilities into the cloud, directly impacting customer adoption and satisfaction by ensuring our products meet the highest benchmarks. This high-visibility role involves close collaboration with Product Management and Solutions Engineering to translate real-world customer needs into engineering goals. WHAT YOU'LL DO Define and Drive Benchmarking Strategy: Establish comprehensive, next-generation performance benchmarking requirements and metrics for all FlashArray products across diverse platforms, ensuring we maintain a significant competitive edge in the market. Team Execution and Mentorship: Provide technical direction and leadership to a team of highly motivated engineers, fostering a culture of technical excellence, and ensuring timely delivery of high-quality, high-impact performance results. Validate Critical Customer Scenarios: Collaborate with Product Management, Solutions, and Sales Engineering to research and develop performance validation strategies that accurately model and confirm critical customer use cases and requirements, directly enhancing product readiness. Optimize System Performance: Oversee the deep-dive analysis of performance bottlenecks within the Linux storage and networking stack, iden

P-1489 About Databricks At Databricks, we are passionate about enabling data teams to solve the world's toughest problems, from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers, and customer obsessed, we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. About the Role As a Staff Technical Program Manager (TPM) for Trust & Safety Engineering, you will drive technical execution across infrastructure initiatives that protect platform integrity, user identity, and data privacy at scale. You will work directly with Security Engineering, Identity Infrastructure, Machine Learning, and Core Platform teams to design, build, and deploy systems for authentication, access control, and anomaly detection. Working embedded within engineering groups, you will translate identity protocols, privacy-by-design principles, and threat mitigation models into clear technical specifications, system dependencies, and actionable execution roadmaps. This role is focused on technical execution, resolving complex engineering dependencies, and delivering scalable systems that guarantee identity integrity and prevent platform abuse. Key Responsibilities Define, articulate, and own the security program strategy and roadmap, ensuring alignment with Databricks’ business and product goals. Drive initiatives across Identity Infrastructure, Data Governance, Platform Security, Machine Learning, and Trust Engineering. Oversee execution of complex security engineering multi-half initiatives (AuthN/AuthZ/Secret/PKI/Cryptography,etc), demonstrating ownership from strategy through outcomes. Leverage