Systems Engineer Support Platform Jobs

About Graphcore Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption. As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our AI Engineering Campus in Austin plays an important role in building the hardware platforms that support the next generation of AI systems. The Opportunity We are looking for a recent graduate or early-career engineer to join the Hardware Platform Development team as a Graduate Systems Engineer. You will contribute to the design, integration, validation, and performance analysis of advanced AI compute platforms. You will work with experienced hardware, firmware, software, mechanical, thermal, and systems engineers throughout the development lifecycle. The role combines subsystem engineering, hands-on laboratory work, test automation, data analysis, troubleshooting, and clear technical documentation. Start: September, 2027 Location: Austin, Texas, USA What You Will Do Contribute to the design, integration, and testing of CPU and high-speed input and output subsystems for advanced compute platforms. Take ownership of defined engineering tasks from requirements and test planning through execution, analysis, and technical review. Develop system-level validation plans, procedures, scripts, and tools that improve test coverage, repeatability, data collection, and analysis. Evaluate platform performance, power, signal behavior, reliability, and interoperability using laboratory measurements and system data. Investigate emerging input and output technologies, including PCIe 6.0 and 800G Ethernet, and assess their use in advanced computing systems. Support platform power, cooling, and energy-efficiency investigations, including liquid-cooling systems for high-performance processor

We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones. The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment. WHAT YOU'LL BE DOING: Handle and respond to employee support requests through corporate communication and ticketing platforms Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms Manage user accounts, access permissions, system configurations, and related administrative tasks Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components Monitor infrastructure health, performance, and availability Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements Contribute to automation, integration, and process improvement initiatives Maintain clear and accurate technical documentation, operational procedures, and user guides Work closely with cross-functional teams to design solutions and implement system improvements and upgrades Provide remote support for office and on-premises IT infrastructure, where applicable WHAT WE LOOK FOR IN YOU: Bachelor's degree in Computer Science, Information Technology, or related field At least 5 years of experience in IT Support and Engin

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MD / VA WHAT YOU'LL DO Develop a real understanding of what drives

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MA / NY / PA WHAT YOU'LL DO Develop a real understanding of what drives ea

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations. As a Support Engineer, AI Infrastructure & Tooling on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams Design and maintain integr

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations. As a Support Engineer, AI Infrastructure on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together. You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency. This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency. This is a full-time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams Design and maintain integrations across Decag

Who We Are Every organization runs on intelligence: years of accumulated knowledge, decisions, and context. As AI takes on more of that work, companies face a choice: rent that intelligence from vendors who keep the data, the context, and the results, or own it. OpenTeams exists to make ownership possible. Founded by Travis Oliphant, creator of NumPy and SciPy, and built by people with deep roots across the open-source ecosystem, including NumPy, SciPy, PyTorch, and Jupyter, we help enterprises and governments build AI they control, govern, and evolve themselves. If that sounds like your kind of work, we'd like to meet you. Senior Infrastructure Engineer - AI/ML Platform Location: U.S - Remote Work Authorization: U.S. citizenship required Clearance: An active clearance is not required at the time of hire. Candidates must be able to obtain and maintain a Secret security clearance, which includes a federal background investigation. Salary Range: $85,000 - $120,000 USD, dependent on experience level and location About the Role We're looking for a Systems Engineer to join our platform support team. This is a role for someone early in their infrastructure career who wants real ownership of production systems and is willing to earn it by being the person others can count on. The work runs across two streams. Internal Platforms covers the systems OpenTeams itself runs on — identity, cloud, internal applications, our website. You own that surface end to end, which means you're the first responder when something breaks and the one who fixes the underlying cause so it stops happening. Project Support means backing up our infrastructure engineers on the platforms we build and operate for customers, including government programs. Both streams start at the front line. That's the entry point, not the destination - as you build real context, the scope grows toward environment builds, deployment configuration, and eventually owning pieces of a platform outright. The two sides

About the job Own the reliability of AI compute hardware where lab discovery becomes data centre reality. Graphcore is building the hardware and systems infrastructure needed for the next generation of AI breakthroughs. This role helps prove those platforms work when complexity, scale and pressure increase. You will lead advanced operational, diagnostic and engineering support across lab and data centre environments. Your work will improve hardware bring-up, validation and troubleshooting for AI compute platforms. You will diagnose failures across server blades, racks, power systems, thermal behaviour, network configuration and BIOS/BMC issues. You will turn hard problems into clear root cause analysis, corrective action and better operating practice. This is hands-on engineering with visible impact. You will support new platforms from early bring-up through deployment, helping Graphcore move faster with confidence. The team and culture You will work with Systems Engineering, Hardware Engineering, server engineering, firmware, platform architects and data centre operations. Problems are solved close to the hardware, with clear evidence and direct ownership. The team moves quickly during bring-up and validation cycles. Engineers are expected to act fast, take responsibility and speak up when something needs attention. Decisions are shaped by data, system behaviour and practical engineering judgement. You will guide others, improve documentation and help raise the standard of hardware diagnostics. What we're looking for · Strong knowledge of server hardware architectures and board-level debugging · Experience isolating failures using system logs, telemetry, power data and thermal metrics · Hands-on experience with HPC systems, AI compute platforms or rack-scale infrastructure · Ability to lead structured root cause analysis and propose practical corrective actions · Confidence working across engineering, platform and data centre teams · Clear written and verbal

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Flexport IT is looking for a Senior IT Systems Engineer to support our SaaS based Collaboration and Endpoint Management platforms. In this role, you will be responsible for the configuration, integration, administration, and support of Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune. You will play a critical role in ensuring these platforms are secure, scalable, and optimized. The candidate will have broad knowledge across IT as a whole, in-depth hands on working knowledge, and a strong security mindset. Your expertise will be critical in automating workflows, protecting sensitive systems and data, mitigating security risks, and maintaining compliance. You will work closely with cross-functional teams, lead IT engineering projects, and provide day to day operations support. You Will Administer and provide escalation support for our SaaS platforms. Implement and maintain policies, software deployment, patching, and security compliance for our Mac and Windows endpoints, using Jamf and Intune. Own the lifecycle management across our core collaboration and endpoint management platforms. Develop autom

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Flexport IT is looking for a Senior IT Systems Engineer to support our SaaS based Collaboration and Endpoint Management platforms. In this role, you will be responsible for the configuration, integration, administration, and support of Google Workspace, Slack, Office365, Confluence, Jira, Okta, Jamf, and Intune. You will play a critical role in ensuring these platforms are secure, scalable, and optimized. The candidate will have broad knowledge across IT as a whole, in-depth hands on working knowledge, and a strong security mindset. Your expertise will be critical in automating workflows, protecting sensitive systems and data, mitigating security risks, and maintaining compliance. You will work closely with cross-functional teams, lead IT engineering projects, and provide day to day operations support. You Will Administer and provide escalation support for our SaaS platforms. Implement and maintain policies, software deployment, patching, and security compliance for our Mac and Windows endpoints, using Jamf and Intune. Own the lifecycle management across our core collaboration and endpoint management platforms. Develop autom

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina’s Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes. Responsibilities: Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.) Provide product support for pre- and post-launch activities Perform testing and troubleshooting to gather data and make technical recommendations Support investigation experiments and design verification test plans Use of Confluence, Ji

As a Consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. Job responsibilities You will work with incident management process and tools. You will use complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. You understand how to use debugging tools and how to troubleshoot issues with the code. You have experience working with relational or non-relational databases. You have experience working with CI/CD tools such as Jenkins or Azure pipelines. You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana . You are comfor

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. About the Role The Product Platform Tools team builds and operates Cloudflare's internal support and admin platform - the foundation that customer-facing and operational teams across the company rely on to do their jobs. As a Systems Engineer on this team, you'll design and build the backend services, infrastructure, APIs, and integrations that power this platform at enterprise scale, working closely with both engineering teams and non-engineering

Come build what the market has been missing. Octaura is a technology company transforming how some of the world’s largest, least digitized markets operate. In loans and CLOs, trillions of dollars still move through phones, emails, and PDFs because the right infrastructure hasn’t existed — until now. We’re applying AI, real-time data, and modern software design to asset classes long overlooked by fintech. Our platforms turn fragmented information into intelligence, manual workflows into automation, and legacy conventions into scalable market infrastructure. You’ll join a high-impact, collaborative team building the systems these markets need to become more transparent, efficient, and connected. The role in a nutshell The Platform Support Engineer will join Octaura’s Platform Support team to maintain and support the CLO and Loans trading system and other internal applications. They are responsible for ensuring the high levels of availability of the production, demonstration and test systems. They will work in a high-pressure mission critical production environment. The candidate will play a key role in the resolution of any problems in the system in a timely and professional manner. To be successful in this role, the Platform Support Engineer is expected to proactively learn and understand Octaura’s business needs, and develop or implement solutions to meet those needs. To that end, the Platform Support Engineer is expected to demonstrate a proven ability to problem-solve and multi-task. Flexibility is a must, as the schedule may include occasional late night or weekend duties. This is an exciting time for Octaura as we are rapidly growing and are looking for energetic, collaborative and driven thinkers to join us! Please note this role is based out of our NYC office and our current structure is 4 days (Mon-Thurs) in the office, 1 day from home. Desired experience Bachelor’s degree or equivalent w

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . Are you passionate about building and scaling enterprise finance systems that power global business operations? Join Pinterest’s IT Enterprise Systems team, where you’ll play a key role in evolving our Oracle EBS and Finance technology landscape. This is an opportunity to drive meaningful impact by partnering with Revenue, Finance,, and cross-functional teams to deliver reliable, scalable, and business-critical ERP solutions that support Pinterest’s continued growth. What You’ll Do: Design end-to-end solutions across billing, receivables, collections, subledger, and related finance processes to improve business resilience and operational efficiency. Architect and enhance integrations across Oracle EBS Financials, SaaS applications, and cloud platforms that support revenue operations, reporting, and downstream financial processes. Use AI thoughtf