Team Lead in Madrid

ROLE SUMMARY Medical Information Customer Experience Specialist (MICES) provides technical and medical information to Healthcare Professionals and patients/caregivers with high a degree of quality and customer service in the local language. The MICES may also assist with secondline content management activities. MAIN RESPONSIBILITIES / DUTIES • Medical Information Customer Experience Request Management. • Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards. • Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines. • Identify and report adverse events and product quality complaints within required timelines. • Provide response in customer’s local language using approved resources in English. • May support a therapeutic area team with secondline activities including (but not limited to) escalation management and content creation General Responsibilities • Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues. • Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement. • May be required to represent MI in required Pfizer Country Office (PCO) activities and communicate with and raise awareness of MI to PCO and Business Units (BUs) which may include (but not limited to) the creation of reports, attendance at relevant meetings and training of PCO colleagues. • May support the Country Relationship Management for a specific market(s) • Act as a point of contact for other MI staff, ensu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Professional Services Sales team works with our most strategic users. You will help customers accelerate their growth and adoption on Stripe. This role is responsible for leading strategic conversations during pre-sales that will transform the payments and financial infrastructure for leading enterprises, ultimately driving revenue growth through our professional services offerings. What you’ll do As an Enterprise Services Manager, you will sell Professional Services engagements to strategic clients and drive Stripe’s future growth engine by building relationships with prospective users and turning them into happy Stripe users. Responsibilities Own the entire Professional Services sales cycle for enterprise companies. Partner with Account Executives on named account lists to develop account plans aimed at winning and expanding Professional Services business with enterprise clients. Drive the success of Professional Services by managing and forecasting bookings. Craft custom proposals that align with clients' business outcomes, utilizing services across Professional Services and partner offerings. Advise senior leadership in customer organizations on building business cases for digital transformation. Lead pre-sales workshops with customers, focusing on strategy, vision, discovery, and assessment. Shape Professional Services deals, and build and negotiate contracts/Statements of Work. Engage with Product and Engineering teams to

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Southern Europe Revenue & Growth team is a high-performing sales organisation focused on helping businesses across Iberia and Italy grow using modern financial infrastructure. We work with businesses of all sizes to power innovative business models, reduce costs, expand internationally, and deliver outstanding experiences for their customers. What you’ll do As Head of Southern Europe Revenue & Growth, you will lead and coach a high-performing team of account executives and sales managers. You will be responsible for delivering ambitious targets and driving predictable, sustainable revenue growth across Iberia and Italy and across Stripe’s product portfolio. You will be an exemplary cross-functional leader, operating effectively at the highest levels of a matrixed organisation. You will partner with teams across Stripe to achieve our revenue goals and help our users realise their ambitions. We are looking for a leader with a proven track record of building and scaling sales teams in Southern Europe or across EMEA. You will have consistently delivered outstanding results while maintaining a long-term, user-first mindset. You will thrive in ambiguity, operate effectively in a high-growth environment, and enjoy solving complex problems. The ideal candidate will bring strong regional sales leadership experience, including developing go-to-market strategies, launching new products, and scaling technology sales teams. They will be a

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid. Customer base will be in across the EMEA region, with a focus on the DACH area, involving travel to meet clients in person. Role Description As an Applied AI Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Software Career - Orbit Graduate program Kickstart your car

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid. Customer base will be in across the EMEA region, with a focus on the DACH area, involving travel to meet clients in person. Role Description As an AI Solution Consultant you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Software Career - Orbit Graduate program Kickstart your career

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: You will join the global Competitive Engagement (RFX) team, a high-impact unit within the Value Engineering (VE) organization. Our mission is to ensure Celonis maintains its market leadership in Process Intelligence and the Enterprise AI market by equipping our field teams with everything they need to succeed in the moments that matter most: complex deals , high-stakes RFX responses , and direct account engagements where differentiation wins. The Role: You are a hybrid of a Competitive Strategist, Solution Engineer, and an AI Product Lead . If you thrive on turning strategic insight into scalable tools (Applied AI products) that help field teams win autonomously, this role was built for you. The work you’ll do: Competitive Deal Advisory : Support Global Account Teams on our most important competitive deals. You help shape the winning strategy behind the scenes, providing tactical guidance and technical differentiation alongside senior VEs. You feel comfortable joining customer meetings when the stakes are high. RFX Orchestration & Coaching: Coach account teams and SMEs through the RFX response process. You connect the right experts, share best-practice examples, and keep each response on track to meet every requirement

MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales. This role will be based remotely in Spain. What you’ll do at MongoDB Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and react appropriately in group settings A

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Celonis Demo Engineering is the creative and technical engine of our Go-To-Market strategy. We are embarking on a high-stakes mission to build the Next-Gen Demo Factory - a world where AI agents and LLMs handle the heavy lifting of demo creation. This transformation is critical not only to maintain our lead in Process Intelligence but to ensure Celonis wins the Enterprise AI market. By feeding operational business context to AI, we enable the world’s largest companies to industrialize AI and unlock real ROI. You will co-lead this transformation within the team, architecting agentic systems and building tools that turn customer business problems into compelling demos for 1,000+ GTM colleagues inside and outside Celonis. The work you’ll do: Architect Agentic Demo Builds: Lead the shift toward "Prompt-to-Demo" workflows, from Atlas mockups to in-product demos with Apollo. You will build and continuously improve AI agents to automate the generation of data stories, UI screens, and configurations from simple business requirements. Elevate Field Delivery & Enablement: Create "Self-Service" agentic tools that allow Sales Reps and Solution Engineers to "chat" with a demo environment. These agents will generate custom talk-trac

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: Celonis Demo Engineering is the creative and technical engine of our Go-To-Market strategy. We are embarking on a high-stakes mission to build the Next-Gen Demo Factory - a world where AI agents and LLMs handle the heavy lifting of demo creation. This transformation is critical not only to maintain our lead in Process Intelligence but to ensure Celonis wins the Enterprise AI market. By feeding operational business context to AI, we enable the world’s largest companies to industrialize AI and unlock real ROI. You will co-lead this transformation within the team, architecting agentic systems and building tools that turn customer business problems into compelling demos for 1,000+ GTM colleagues inside and outside Celonis. The work you’ll do: Architect Agentic Demo Builds: Lead the shift toward "Prompt-to-Demo" workflows, from Atlas mockups to in-product demos with Apollo. You will build and continuously improve AI agents to automate the generation of data stories, UI screens, and configurations from simple business requirements. Elevate Field Delivery & Enablement: Create "Self-Service" agentic tools that allow Sales Reps and Solution Engineers to "chat" with a demo environment. These agents will generate custom talk-trac

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Looking for Australian visa holders willing to stay in our Global Hubs for an initial onboarding period of 12 months before relocating into one of our local offices in the APAC market. Role Description As an Applied (AI) Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Soft

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid for an onboarding period of 2 years and a possible relocation to Amsterdam after. Customer base will be in the Benelux region, involving travel to meet clients in person. Role Description As an Applied (AI) Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Software Ca

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid for an onboarding period of 2 years and a possible relocation to Amsterdam after. Customer base will be in the Benelux region, involving travel to meet clients in person. Role Description As an AI Solution Consultant you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Software Career

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid for an onboarding period of 1 year and relocation to Tokyo, Japan, after. Customer base will be in Japan. Role Description As an Applied (AI) Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers. Launch Your Enterprise Software Career - Orbit Graduate program Kickstart your career in enterprise

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team: The Celonis Business Apps Supply Chain team is an innovative group of product and technology enthusiasts focused on creating and deploying next-generation solutions in the Supply Chain domain. We are transforming how enterprise solutions are built driven by our customers' business critical problems. Our team strikes an ideal balance between deep technical execution (including advanced data engineering and AI tooling) and a sharp customer focus to create highly impactful products that accelerate value realization across our customer base. The Role: You will gain experience in the Supply Chain and related processes and act as the interface between customers, our Go-To-Market and our Product & Engineering teams, shaping the future of Celonis’ product offering in this domain. Take this chance to rethink the way companies run their Supply Chain processes, with a specific focus on Procurement and help our customers to accelerate their value realization with Celonis. As an Application Product Manager for Procurement, you will operate at the intersection of customer-facing solution engineering and core product innovation to architect and deploy cutting-edge enterprise AI solutions. In this hybrid role, you will partner directl

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. Location: Madrid for an onboarding period of 2 years and a possible relocation to Stockholm or Copenhagen after. Customer base will be in the Nordics region, involving travel to meet clients in person. Start date: 1st of February 2027. Role Description As an (AI) Solution Consultant you are pushing the envelope in solving business-critical problems for our customers. You are part of our Value Engineering team and are the trusted advisor for customers working on the intersection of technology and business. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celoni