Tech Ops Team Lead Jobs

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Role: Senior Technical Support Specialist (Enterprise Agentic AI) Company: Ema Unlimited Inc. Location: London Employment Type: Full-time/Remote 1. About Ema (Why Ema) Ema is building the world’s first Universal AI Employee — a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema’s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs, and human-in-the-loop workflows. In this world, support is not reactive . Support is production reliability, trust preservation, and system learning . At Ema, Senior Technical Support Specialists are operators of live AI systems , not ticket handlers. 2. Role Overview The Senior Support Engineer owns the health, reliability, and trustworthiness of Ema’s deployed agentic AI systems in production. This role sits at the intersection of: AI behavior Workflow orchestration Enterprise integrations Customer trust Engineering feedback loops This is: ❌ Not L1 / call-center support, ❌ Not a “just escalate to engineering” role, ❌ Not reactive firefighting only This is : A senior technical escal

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. At Ema, we build AI Employees that operate inside the enterprise. Healthcare is where the bar is highest: the output has to be accurate, auditable, and clinically sound. We're opening a part-time role focused on agent measurement and improvement. You'll instrument how our healthcare AI Employees perform in production, identify where quality breaks down, and design the experiments that close the gap — partnering with clinical experts to ensure improvements translate into better patient outcomes, not just better metrics. We're looking for strong analytical judgment (Python, agent lead development), comfort operating with incomplete information, and genuine interest in the healthcare domain. Clinical experience is valued but not required. This engagement is structured as a paid internship or contract engagement, with weekly syncs in our Bay Area office. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applic

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize diverse perspectives, endeavoring to craft a better world to live in. As a member of this elite team, you’ll identify, establish, and develop both new and existing business sales relationships with property management companies. The successful candidate will work in the office in Lehi, UT. This position includes local and regional travel along with active participation in local and regional apartment associations. This is an amazing opportunity to work on complex sales that are a long sales cycle, and large deal size. We are seeking people who are sales hunters who enjoy building relationships and partnerships with multiple decision-makers.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role The Privacy and Civil Liberties (PCL) Engineering team is a interdisciplinary team of software engineers, forward-deployed engineers, designers, lawyers, and policy experts. The first of its kind in the tech industry, Palantir’s PCL team was formed 15+ years ago as a rejection of the prevailing view that privacy protections must be sacrificed to national security interest. Today, the mission of the PCL team goes far beyond civil liberties protections, and our work challenges other false tradeoffs between operational effectiveness and the defining values of our society: Effective military operations should not be at odds with protecting civilians and upholding the Law of Armed Conflict. Deploying AI with scale and speed should never compromise safety, reliability, and governance. The PCL team builds software and forward deploys to ensure that our customers can pursue their hardest operational challenges while keeping ethical imperatives in plain sight. You can read more about the team on the Palantir blog here. As a PCL Engineer, you will be responsible for designing and developing full-stack software products for privacy, data protection, AI governance, and accountability in Palantir’s software platforms. You may build security and governance primitives in our platform, applications for auditors, user-facing workflows for AI governance, internal tools for data protection, or something new all-together to help our customers address their next set of challenges. In every case, the software that you build will directly help our customers both carry out their missions more effectively and better meet their legal and ethical obligations. As part of this role, y

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Product Reliability Engineers (PREs) are responsible for the health, performance, and stability of the services that power services at Palantir. PREs take ownership over the entire end-to-end cycle of service reliability, from responding to outages to improving codebases and building lasting solutions. You will tackle critical issues for key customers, introduce observability into complex systems, address tech debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages. PREs spend the majority of their time on forward-looking product work, including but not limited to, infrastructure migrations, product contributions to improve stability and observability, and codebase enhancements that increase resilience. During periodic on-call shifts, we respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams. Whatever the technical issue or question about your service is, you'll play a central and critical role in resolving it, seeking not just a one-time fix, but a permanent solution. We provide new team members with an experienced mentor and a clear onboarding framework to set them up for success in the role.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Product Reliability Engineers (PREs) are responsible for the health, performance, and stability of the services that power services at Palantir. PREs take ownership over the entire end-to-end cycle of service reliability, from responding to outages to improving codebases and building lasting solutions. You will tackle critical issues for key customers, introduce observability into complex systems, address tech debt in essential codebases, and inform strategic investments in core products. We are looking for engineers who enjoy deep-dive troubleshooting, feel strong ownership over the problems they encounter, and recognize the urgency of customer-facing outages. PREs spend the majority of their time on forward-looking product work, including but not limited to, infrastructure migrations, product contributions to improve stability and observability, and codebase enhancements that increase resilience. During periodic on-call shifts, we respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams. Whatever the technical issue or question about your service is, you'll play a central and critical role in resolving it, seeking not just a one-time fix, but a permanent solution. We provide new team members with an experienced mentor and a clear onboarding framework to set them up for success in the role.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Software Engineer on Network Infrastructure you will be joining a team whose mission is to make a highly dynamic and intricate Kubernetes networking tech stack a pleasure to interact with, in addition to being legible, robust and secure. The Network Infrastructure team owns the tech responsible for north-south and east-west traffic flows across 100s of zero-trust K8s clusters running variable workloads. The team solves the novel technical challenges emergent at the intersection of scale, usability and security: enabling dynamic control over ephemeral infrastructure (10s of thousands of firewall rules targeting 1000s of short-lived pods) across multiple compliance regimes, using CNCF tools like envoy, cilium with K8s controllers to operate them. In this role, you will be working in one of the most technically challenging spaces at Palantir.

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone, we are expanding and growing our sales organization in the India Subcontinent region. We are seeking an experienced Sales Manager to build and scale our business, identify high-potential clients, and close deals. You'll be part of a high-performing team and in the driver's seat to establish our presence in the region, while providing tech-enabled freight solutions that address customer needs. You Will Be: Building and growing Flexport's Air and Sea freight business in the India Subcontinent region by closing net-new business. Managing the entire sales funnel—from initial prospecting to final closing—by targeting high-potential accounts. Leading discovery sessions with new clients to diagnose supply chain challenges and architect value-driven solutions. Articulating Flexport’s tech-enabled advantages through compelling digital and in-person presentations. Owning and exceeding individu

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Operating at the intersection of logistics and tech has allowed Flexport to develop a unique value proposition that customers all over the globe love, resulting in exponential growth over the last 10 years. As part of our mission to make global trade easy for everyone, we are expanding and growing our sales organization in the India Subcontinent region. We are seeking an experienced Sales Manager to build and scale our business, identify high-potential clients, and close deals. You'll be part of a high-performing team and in the driver's seat to establish our presence in the region, while providing tech-enabled freight solutions that address customer needs. You Will Be: Building and growing Flexport's Air and Sea freight business in the India Subcontinent region by closing net-new business. Managing the entire sales funnel—from initial prospecting to final closing—by targeting high-potential accounts. Leading discovery sessions with new clients to diagnose supply chain challenges and architect value-driven solutions. Articulating Flexport’s tech-enabled advantages through compelling digital and in-person presentations. Owning and exceeding individu

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Development Representative: We’re New Relic , and we’re not just another SaaS company—we’re the global leader in observability, giving the world’s best tech teams the X-ray vision they need to thrive in an AI-first world. In a time where digital transformation is moving at lightning speed, we are the reason the world's biggest platforms stay online and perform at their peak. We need a driven, resilient, and resourceful sales pro to join our Australia team and fuel the rocket ship. If you view cold calling as a high-stakes sport and pipeline generation as your personal masterpiece, you belong here. Your Opportunity: The Pipeline Catalyst As a Business Development Representative (BDR), you are the face of New Relic in one of the most exciting tech hubs on the planet. You’ll partner directly with our high-performing Account Executives (AEs) to land deals within APJ’s most innovative unicorns, disruptors, and established enterprises. What You’ll Be Doing (Your Superpowers at Work) The Hunt: Master outbound strategy. Generate new business opportunities within the APJ market through tailored cold calls, personalized emails, and savvy social selling. The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it. The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-m

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Sales Development Representative: We’re New Relic , and we’re not just another SaaS company—we’re the global leader in observability, giving the world’s best tech teams the X-ray vision they need to thrive in an AI-first world. In a time where digital transformation is moving at lightning speed, we are the reason the world's biggest platforms stay online and perform at their peak. We need a driven, resilient, and resourceful sales pro to join our Australia team and fuel the rocket ship. If you view cold calling as a high-stakes sport and pipeline generation as your personal masterpiece, you belong here. Your Opportunity: The Pipeline Catalyst As a Business Development Representative (BDR), you are the face of New Relic in one of the most exciting tech hubs on the planet. You’ll partner directly with our high-performing Account Executives (AEs) to land deals within APJ’s most innovative unicorns, disruptors, and established enterprises. What You’ll Be Doing (Your Superpowers at Work) The Hunt: Master outbound strategy. Generate new business opportunities within the APJ market through tailored cold calls, personalized emails, and savvy social selling. The Qualifier: Be the detective! Quickly understand customer pain points—what's keeping Indian CTOs and DevOps leads up at night?—and articulate exactly how New Relic solves it. The Strategist: Team up with your AEs to map target accounts across various sectors (Fintech, E-commerce, EdTech, and many more!), identify decision-m

The Team + The Role The Director, Field Marketing EMEA is a hands-on field marketing role owning the in-person and account-based programes that drive pipeline across EMEA. You'll sit within a lean team of three, reporting to the Senior Director, Demand Generation, EMEA — and you'll be building and executing programes yourself, and love doing so. We're looking for someone who is genuinely embedded in the European product and tech community, knows what moves and influences SAAS buyers in our key markets (UK, DACH, France, Nordics, and the Netherlands) and can connect every field investment to a commercial outcome. This role is a hybrid position based 3 days per week in our London office. What this looks like day-to-day Owning the end-to-end EMEA field marketing calendar — regional events, roadshows, conference activations, and hosted programmes built for European buyers Leading field programmes with particular depth in French and DACH markets, from concept through to post-event pipeline attribution Partnering closely with EMEA Sales to ensure every field investment is tied to account-level pipeline goals Designing and delivering executive programmes for every Pendo leadership visit to the region — pipeline dinners, roundtables, customer engagements Owning EMEA customer stories and connecting them to field moments, campaigns, and Pendo's broader content pipeline Executing co-marketing programmes with regional partners, resellers, and SIs Building and maintaining a visible, credible presence for Pendo across the European B2B tech and product community Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, you don't just follow i

We're looking for a Senior Platform Reliability Engineer who brings strong software engineering skills and a deep understanding of system behavior under load and stress. This role is a good fit for someone who wants to own reliability as a first-class concern – building the foundational systems that protect Asana's platform, not just responding when things go wrong. You'll build core platform systems like load shedding, rate limiting, circuit breakers, and traffic controls that protect Asana under real-world load. This is deep, cross-cutting work that shapes stability and performance of our entire infrastructure – and you'll partner closely with other platform teams to make reliability something that's built in, not bolted on. Our tech stack includes: AWS, Kubernetes (EKS), CloudFront, Istio, Cilium, MySQL (RDS), OpenSearch, DynamoDB, Redis, Terraform, Datadog, TypeScript, Scala, Go, and Python. (Yeah, we know this sounds like buzzword bingo – but we want this post to actually show up in your searches.) Why this role? Reliability as a first-class feature : You won't be patching things up after the fact. You'll build the systems that make Asana resilient by design. Foundational work : Load shedding, traffic management, ingress/egress – these are the building blocks that protect everything else. You'll own them. Strong collaboration, reasonable hours : You'll work closely with infrastructure teams in Warsaw and Reykjavik, making deep collaboration practical without constant timezone gymnastics. Room to grow : This is a new team, and you'll help shape what Platform Reliability Engineering looks like at Asana – whether that means leading projects, mentoring others, or defining our technical direction. In this role, success means shipping systems that other teams rely on by default – because they make the platform safer, not because they're mandatory. We're especially interested in people who think like backend engineers but obsess over failure modes, capacity plan