Technical Sourcing Manager Jobs

About the team MongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Milan for our hybrid working model (Tues-Sat Shift). Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform. Finally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the tea

About the AI Security Institute The AI Security Institute is the world's largest and best-funded team dedicated to understanding advanced AI risks and translating that knowledge into action. We’re in the heart of the UK government with direct lines to No. 10 (the Prime Minister's office), and we work with frontier developers and governments globally. We’re here because governments are critical for advanced AI going well, and UK AISI is uniquely positioned to mobilise them. With our resources, unique agility and international influence, this is the best place to shape both AI development and government action. The deadline for applying to this role is Sunday 1st November, end of day, anywhere on Earth. About the role AISI aims to turn progress on important research questions in AI security into real insight and impact for our partners and the public. This requires running research programmes that actually deliver, and making these programmes rigorous and fast is its own discipline. The AI Security Institute is hiring a Technical Programme Manager for our Model Transparency team to do exactly this. Over the next twelve months, this team will need to move faster, deliver more complex research programmes and evaluations, and engage more deeply with partners in major AI labs and across government than ever before. Technical Programme Managers make this work possible. You will work directly with the team's researchers and engineers to turn vast research questions into tractable programmes. You will be held responsible for ensuring our research stands up to rigorous empirical standards to inform policy, recommending which technical work needs to happen, and untangling knotty dependencies across workstreams. About the team The ability to effectively evaluate and monitor AI systems will grow in importance as models become more capable, auton

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Summary – Member of Technical Staff - Agentic AI Architect, Smart Manufacturing AI Pathfinding & Innovation (AIPI) Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The memory solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. The Smart Manufacturing and AI team at Micron Technology is looking for an ambitious engineer (Member of Technical Staff | MTS) to deliver industry-winning Agentic AI solutions that power Micron’s dominance in the highly competitive memory solutions market. This role sits at the intersection of applied Agentic AI engineering and production systems work: you will architect autonomous AI Agents and the agentic and data pipelines that power them, build robust CI/CD deployment paths to Kubernetes and containers, and push the limits of agent performance profiling and evaluation to turn massive data and compute into measurable manufacturing impact. Qualified applicants will have experience across data/cloud technologies and systems engineering, with extensive practice modeling data, querying, and deploying scalable pipelines to execute AI agents. You will collaborate with Data Scientists, Data Engineers and expert users to build and deploy scalable Agentic AI solutions that drive value and insight from Mi

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking to hire an experienced Senior Technical Program Manager who can be part of a world-class team that builds Snowflake’s product and cloud platform. This role is a unique opportunity to make a significant impact by building a flexible, large scale, high-performance, and resilient platform for Snowlake features and services. Be part of the vision to create the best data cloud platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration. AS A SENIOR TECHNICAL PROGRAM MANAGER, YOU WILL: Be responsible for defining and delivering important programs with broad organizational, business and technical impact. Provide cross-functional leadership with Engineering and Product Management, and inter/intra team communications to deliver outstanding program outcomes. Bring strong, data-driven and strategic technical judgment to decisions. Be hands-on, working closely with Software Engineers and Product Managers to design, build, and deliver the next generation of Snowflake services and apps. Amplify your impact by educating and mentoring the TPM and Engineering communities on program management best practices. Identify opportunities to improve e

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Solutions Consultants are responsible for the technical relationship of Stripe Crypto's largest and most complex users. We lead cross-functional efforts across Engineering, Product, and go-to-market teams—balancing our users' business needs with technical constraints—and act as trusted partners and consultants who help businesses deliver more value to their customers, optimize their technical operations, and accelerate their global growth with Stripe. What you'll do As a Technical Solutions Consultant for Crypto, you will own the technical relationship for Stripe's most strategic crypto-native users: high-growth companies building on Stripe's crypto and stablecoin products, including Bridge and Privy. You will be the technical expert your accounts trust and rely on—developing deep relationships with their key stakeholders, mobilizing cross-functional teams across Stripe to resolve their most complex technical challenges, and proactively identifying opportunities that help them succeed and scale. Responsibilities Serve as the primary technical point of contact and trusted advisor for a set of strategic crypto accounts; build durable relationships with their Engineering, Payments Operations, and Product stakeholders. Lead complex technical troubleshooting and incident response for assigned accounts; own communications and remediation until resolution, collaborating with Product, Support, and Engineering when needed. Partner closely w

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2 Ireland on Twilio’s Voice, Platform Application & Segment teams (VSPA). About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. Responsibilities In this role, you’ll: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. Leverage your experience with troubles

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce V

About the job Turn product intent into the technical work that moves AI compute forward. As a Technical Product Owner, you will help component-based software teams deliver clear, prioritised and meaningful outcomes. You will connect product intent, engineering delivery and cross-team coordination. Your work will support software that spans bare metal silicon through to the machine learning tools stack. You will make complex systems easier to plan, explain and deliver. You will own component backlogs, shape roadmaps, refine epics and stories, and support sprint and PI planning. You will also surface dependencies, risks and trade-offs early. This role suits someone who brings calm, clarity and momentum to technical teams. You will help engineers focus on the work that matters most. The team and culture You will work with component-based software teams across Graphcore’s engineering organisation. These teams build across the full AI compute stack, from silicon-level software to ML tools. Work happens through clear planning, practical discussion and fast feedback. You will help teams visualise progress, involve the right people and make delivery risks visible early. Decisions are shaped by product outcomes, technical evidence and team insight. You will encourage open challenge, protect focus and enable empowered decision-making. What we’re looking for · Experience working as a Product Owner, or in a similar agile role. · Strong backlog management, refinement and roadmap development skills. · Ability to communicate clearly with technical and non-technical stakeholders. · Confidence working with technical teams, complex systems and cross-team dependencies. · Strong facilitation skills, with the ability to guide discussions to clear outcomes. · Strategic mindset, with empathy and the ability to bring calm, clarity and support. While we have outlined a set of requirements, we value transferable skills and diverse experiences. If you meet most of our essential criteria, we e

Technical Program Manager (AI, Cloud & Portfolio Delivery) Experience: 10-18 Years Role Overview We are seeking an experienced Technical Program Manager with a strong engineering background who has progressed from Software Engineer, Technical Lead, or Solution Architect into Program Management. The role will lead enterprise transformation, AI/GenAI, cloud modernization, strategic pre-sales initiatives, and portfolio delivery across multiple programs. Key Responsibilities Lead end-to-end delivery of large-scale technology and transformation programs. Drive AI/GenAI, cloud migration, application modernization, and digital transformation initiatives. Own program governance, budgeting, resource planning, risk management, and executive reporting. Manage a portfolio of programs, ensuring alignment to business objectives and strategic priorities. Partner with Product, Engineering, Architecture, and Business leaders to define technology roadmaps. Support pre-sales, solutioning, estimation, RFP/RFI responses, client presentations, and proposal development . Engage with senior stakeholders and clients as a trusted advisor, translating business needs into technology solutions. Ensure delivery excellence through Agile, DevOps, CI/CD, and engineering best practices. Required Skills Prior hands-on experience in Java, Python, .NET, or other enterprise technologies . Strong experience with AWS, Azure, or GCP . Knowledge of AI/GenAI, LLMs, Machine Learning concepts , and modern data platforms. Microservices, APIs, Kafka, Event-Driven Architecture, and Distributed Systems. Agile, Scrum, DevOps, CI/CD, and Program Governance. Strong client-facing, stakeholder management, and executive communication skills. Preferred Experience managing technology portfolios worth multi-million-dollar budgets . Strong background in pre-sales, solution consulting, and strategic account management . Certifications such as PMP, SAFe, AWS, Azure, or Cloud certifications.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We sit at the intersection of modern memory innovation and next-generation customer systems. Our Customer Enablement team ensures that what we build performs reliably in the environments our customers depend on most. We work hands-on with engineering, business, manufacturing, and partners to solve real problems, accelerate validation, and bring products to market with confidence. This role is central to driving alignment and progress across complex, multi-functional initiatives. As a Technical Enablement Manager, you will lead project coordination efforts from early development through product readiness, ensuring key achievements, dependencies, and deliverables stay on track. You’ll translate technical details into actionable plans, align partners around shared objectives, and proactively manage risks, issues, and communications. Your ability to connect teams, drive accountability, and maintain clarity across multiple workstreams will directly impact program success and organizational execution. Responsibilities: Lead project planning and execution involving multi-functional groups, developing and maintaining coordinated plans, schedules, achievements, and dependencies across multiple initiatives. Align engineering, operations, quality, supply chain, and business teams on priorities, dependencies, and key decisions, fostering collaboration and momentum to deliver strategic technical initiatives. Serve as a primary engineering contact for key customers, driving validation and qualification activities

The LPU Software Team is seeking a Technical Program Manager to lead software initiatives across the LPU SDK. In this role, you will partner with engineering and cross-functional teams to define program plans, align priorities, manage dependencies, and drive execution. You will identify risks, remove obstacles, and ensure teams deliver high-quality software on schedule that meet our customers needs. What You'll Be Doing: Build and implement execution plans to ensure we meet the needs of the business Build relationships and work closely with partners across NVIDIA Own all aspects of technical program management – planning, forecasting, documenting, scheduling, running effective meetings, prioritization, dependency management, reporting, and escalations Build and own metrics for measuring program efficiency, collect and analyze data in support of planning and data driven decisions Report on overall program status, providing insights and recommendations to senior management Work with multi-functional matrixed teams - guide teams crafting for sophisticated, complex, competing and often conflicting customer requirements and moderate technical discussions to successful conclusions Serve as liaison between developers and customers, connecting those with and without technical backgrounds. Promote continuous improvement by identifying process enhancement opportunities. What We Need To See: Bachelor’s degree (or equivalent experience) in a related field with proven program management expertise and proficiency in technical and management practices 3+ years program management experience including proven ability managing enterprise software products Demonstrated skill in eng

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall : We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Role As a Technical Support Specialist at Aircall, you will help customers troubleshoot complex issues across our communications platform, including integrations, APIs, messaging, call configuration, analytics, and AI-powered features. This role acts as the second level of support for technical investigations and requires a strong mix of technical troubleshooting, customer communication, and problem-solving. You will work closely with customers to investigate issues related to CRM i

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicでは現在、当社の成長を支える中核メンバーとして、テクニカルサクセスマネージャー（Technical Success Manager）を募集しています。SREやソフトウエア開発エンジニア、インフラエンジニアなど複数のエンジニアリングロールの方々と日々ディスカッションをしていたり、統括するCTOやテックリードの方々と技術的なコミュニケーションを行う機会が多い方は大歓迎です。サービス開発/運用を実際に行っているメンバーが多く、現場での経験がすぐに役立つロールのため、社外の接客の経験が浅い場合でもご安心ください。オンボードのためのトレーニングも揃っています。 Technical Success Managerの主な業務は、New Relicの営業、Solutions Consultant、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的にご利用いただくためのご契約後の活用促進や業務改善の支援を行うことです。また、既存のお客様の活用状況を分析し、様々な社員がデータドリブンで動けるた、めの環境整備も行っています。 当社のTechnical Success Managerとして、さまざまな業界やシステムに対する技術的なサポートをすることで、多種の技術やお客様のビジネスニーズ、市場動向を把握することができます。ご契約後のお客様の成長を助けながら信頼関係を築き、お客様の成功とビジネス業績の改善を好循環で回していくというカスタマーサクセスの本質を体現するエキサイティングなキャリアを築くことが可能です。当社には、これまでの活動を通じて培われた豊富な成功実績とノウハウがあります。お客様と密接に関わりながら、共に目標を追求することに情熱をお持ちの方のご応募を、心よりお待ちしております。 What you'll do お客様のオンボーディング、ユーザー環境への適用、そして継続的な利用を確実なものとし、お客様を成功へ導きます。 New Relic の製品とサービスの全ての面で技術的なリーダーシップを発揮します New Relic を利用したリアルタイムパフォーマンスの問題解決をできるようにお客様のトレーニングを支援します お客様の状況を見ながらサービス解約のリスクを特定し、そのリスクを排除するために積極的に取り組みます 他の Technical Support Engineer や Solution Consultant, Sales などと連携してお客様の問題を迅速に解決します お客様の声を拾い、New Relic がより良いサービスを提供するために内部にフィードバックを伝えます 特定の業務ドメインのスペシャリストとして業界固有の課題においてチームメンバーを牽引し、個人およびチームの潜在能力の追求と拡大を促進します。計画的な能力開発を提供し、全員が最高の仕事ができる機会を確保します。 This role requires アプリケーションを業務で設計・開発した経験がある（バックエンド and/or フロントエンド） AWS、Azure、GCPなどのパブリッククラウドサービスを利用したシステム構築を業務で経験したことがある 本番等で稼働するシステムのトラブルシュートを業務でしたことがあり、問題検知から恒久対応までのトラブル管理全般を行ったことがある 顧客または社内の他部門のステークホルダーに対して提案・折

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments. We are looking for highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operated. Success in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help others. Location and working model This role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office. Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Per

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf : At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works in the night 12-hour shifts. The shift work includes working only during weekends (Friday, Saturday and Sunday) and Polish Bank Holidays 8 pm – 8 am . This is a full-time position. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution. This role is remote in Poland . We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland . What you can expect to do in this role: Provide timely and accurate responses to customer inquiries via chat, email, and phone. Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps. Ensure that customer requests are handled effectively and escalated when necessary. Develop an