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Technical Support Analyst Jobs

10,000 active opportunities · Updated for October 2026

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Explore current technical support analyst jobs. Use filters to narrow by work mode, employment type, experience and date posted.

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OpenAI
📍 San Francisco• Full-time• $257K – $327K/yr
1mo ago

About the Team OpenAI’s Industrial Compute team is building and productizing infrastructure capabilities that help organizations deploy and operate advanced AI systems at scale. The team works across AI hardware, systems engineering, physical infrastructure, and customer delivery to turn emerging technologies into reliable, repeatable infrastructure solutions. Our work sits at the intersection of technical strategy, product development, engineering, and deployment. We partner closely with customers and internal engineering teams to solve complex infrastructure challenges spanning compute, power, cooling, controls, and facility efficiency. About the Role We are seeking a senior, hands-on Data Center Infrastructure Architect to develop and optimize the physical infrastructure required for large-scale AI deployments. This is a broad technical role spanning data center architecture, electrical and mechanical systems, high-density compute, controls, telemetry, and digital modeling. You will use simulation, operational data, and digital-twin approaches to evaluate infrastructure designs, identify system-level constraints, and improve efficiency, reliability, cost, and speed of deployment. The ideal candidate can move fluidly between first-principles analysis, facility and equipment design, computational modeling, engineering review, and real-world implementation. You should be comfortable working across disciplines rather than operating solely within electrical, mechanical, or software boundaries. Key Responsibilities Define system-level architectures for high-density AI data centers across power, cooling, IT equipment, controls, and facility infrastructure. Develop digital twins and other computational models that represent the behavior of data center systems under changing workloads, environmental conditions, equipment configurations, and failure scenarios. Use design and operational data to identify constraints, improve PUE and related efficiency metrics, and optimize

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OpenAI
📍 San Francisco• Full-time• $239K – $328K/yr
1mo ago

About the Team OpenAI’s Research Program Management team partners with researchers and engineers to advance the development of increasingly capable, safe, and beneficial AI systems. We work alongside teams developing our core models, helping turn ambitious research goals into coordinated execution across model training, alignment and safety, and research infrastructure. The team also regularly collaborates with our closest cross-functional partners such as Security, Applied product and engineering, Strategy, and Scaling. About the Role As a Research Program Manager, you will embed with research teams and help drive some of the most technically complex and consequential work behind OpenAI’s model development. Depending on your focus, your work may span training, reasoning, evaluations, compute, research infrastructure, safety, model launch readiness, and governance. You will translate evolving research priorities into actionable programs, help teams navigate technical and operational tradeoffs, and keep important work moving as new issues emerge. This is a hands-on technical role: you will engage directly with research workflows, experimental results, technical systems, and engineering constraints; not simply coordinate from the sidelines. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. You might thrive in this role if you: Have 5+ years of experience in research program management, technical program management, or related roles in fast-moving environments. Can engage substantively with researchers and engineers on topics such as model training, experimental design, model safety, evaluation methods, data workflows, compute infrastructure, or distributed systems. Are comfortable working directly with technical tools, research data, experimental results, or operational workflows to understand problems and develop practical solutions. Have a strong track record of movi

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Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Micron is a global leader in DRAM innovation, developing memory technologies that enable the next generation of computing, artificial intelligence, and data-driven applications. Within the Technology Development organization, the Process Integration team drives the development of future DRAM architectures by coordinating device, materials, and process innovations across multiple engineering fields. Team members work in a highly collaborative R&D environment to solve complex technical challenges and accelerate technology scaling. As a Process Integration Engineer Intern, you will contribute to the development of next-generation DRAM memory technologies through multi-functional collaboration involving process integration, device engineering, materials development, and process architecture. This role requires strong technical expertise, analytical problem-solving skills, and the ability to coordinate activities across multiple engineering organizations to achieve technology achievements and product objectives. Responsibilities Define technology achievements, design rules, structural requirements, and electrical specifications for next-generation DRAM technologies while supporting achievement of program targets and timelines. Collaborate with process development, simulation, process architecture, circuit design, and quality teams to ensure alignment with product and technology requirements. Develop and maintain documentation related to process integration plans, technical risks, issue resolution,

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PG
PlayStation Global
📍 San Diego, Canada• $184.6K – $277K/yr
1mo ago

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: We are seeking a Software Development Manager to lead multiple teams building global consumer products supported by highly available, real-time cloud services. You will lead engineers across client-side, server-side, and full-stack development and remain technically engaged through architecture, design, code, and operational reviews. You will combine technical judgment with empathy and humility, creating the clarity, trust, and autonomy experienced engineers need to do their best work. You will help teams evaluate and adopt AI-assisted engineering practices where they improve quality, productivity, or customer outcomes, with appropriate safeguards for privacy, security, intellectual property, and reliability. Responsibilities: Lead, coach, recruit, and retain engineers across client, server, and full-stack teams while building leadership capacity and providing equitable growth opportunities, timely feedback, and clear performance expectations. Set clear goals and accountability, provide context, and give teams autonomy in how they achieve outcomes. Stay technically engaged through architecture, design, code, and operational reviews while partnering with technical leaders across client applications, APIs, distributed services, data systems, and cloud

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About the Role Language Requirements: We prefer the hire to be Tri-Lingual with English, Spanish and Portuguese. English and Spanish are required. As a Senior Solutions Engineer at Amplitude, you'll be the technical quarterback for our most strategic opportunities in Northeast. You'll partner with Account Executives to win complex, multi-stakeholder deals by translating product capabilities into business outcomes that matter to Product, Marketing, and Analytics leaders. You'll lead technical discovery, architect custom proof-of-concept implementations, and serve as a trusted advisor to prospects navigating their digital analytics strategy. Your technical credibility and business acumen will directly influence the annual pipeline. What You'll Do Deal Execution (70% of time) Lead technical evaluation phases for deals ranging from 100K to 1M+ ARR Conduct deep discovery to map prospect workflows, tech stack dependencies, and decision criteria to Amplitude's differentiation Design and execute hands-on proof-of-concepts that prove value within the prospect's actual data and use cases Handle technical objections related to data architecture, privacy/compliance, and integration complexity Present to C-level executives and translate technical capabilities into ROI narratives Internal Collaboration (20% of time) Partner with Product Management to communicate feature gaps and customer requirements that affect deal velocity Work with Customer Success to ensure smooth handoffs and technical alignment during implementation Mentor junior SEs on technical positioning and demo best practices Thought Leadership (10% of time) Contribute to our competitive intelligence on tools like Google Analytics 4, Adobe Analytics, and Mixpanel Develop reusable demo assets, technical content, and proof-of-concept frameworks for the broader SE team What We're Looking For Required 5+ years in software pre-sales (SE, Sales Consulting, or technical Account Management roles) Language Requirements: Tri-L

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OpenAI
📍 Singapore• Full-time• Remote
1mo ago

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. Within Education, we partner with universities, schools, research institutions, and countrywide education systems to advance responsible, mission-aligned uses of AI. These environments require more than technical deployment: success depends on institutional trust, thoughtful governance, stakeholder education, change management, and a value narrative that resonates with academic leaders, researchers, IT teams, faculty, administrators, and students. About the Role As an Applied AI Architect for Education, you will be the senior technical owner for a named portfolio of education customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business,” shaping each institution’s AI strategy and guiding its journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable institutional impact. You will own the technical account plan across ChatGPT Edu, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate institutional priorities into a focused portfolio of use cases, an actionable adoption roadmap, and a clear path to durable value and growth. The Account Director owns the commercial strategy; you own the technical strategy, customer journey, and path to production value. You will work across academic, research, administrative, and operational contexts—helping cus

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Mongodb
📍 San Francisco• Full-time• $220.6K – $220.6K/yr
1mo ago

Join our MongoDB Search Systems Engineering team at the forefront of building next-generation database infrastructure at scale. You'll work alongside some of our most talented and deeply technical engineering teams who are architecting distributed systems that power highly performant search and AI applications for enterprise customers worldwide. This team operates at the intersection of infrastructure innovation and customer impact—building the foundational platform capabilities that will define how organizations leverage search and AI at scale for years to come. In this role, you'll serve as both strategic partner and technical translator, helping brilliant engineers navigate the path to operational excellence while maintaining the forward vision to anticipate market needs 18-24 months ahead of current development cycles. What Makes This Role Unique: This is about architecting the future of search infrastructure. You'll be working with engineers who live and breathe distributed systems, helping them channel that brilliance toward platforms that don't just work today, but anticipate the architectural needs of tomorrow's AI-native applications. If you light up at the challenge of seeing around corners in infrastructure and can hold your own in technical debates about consensus protocols while keeping the team focused on customer value—this is your role. This role can be based out of our San Francisco office or remotely in USA region. Role Responsibilities Contribute to the Future of Search Infrastructure: Drive the long-term technical vision for MongoDB Search, anticipating emerging patterns in vector, hybrid, and AI-native applications to build conviction around platform investments 12–18 months ahead of market demand Champion the Customer & Innovation: Act as the voice of customers building mission-critical AI applications, using deep technical discovery to uncover latent needs around scalability and consistency, ensuring our architecture leads the industry in

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Snowflake
📍 Menlo Park• Full-time• $236K – $339.2K/yr
1mo ago

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Staff Software Engineer - Snowhouse Foundation About the Team The Snowhouse Foundation team builds our globally distributed data warehouse, managing vast petabyte-scale datasets that are continuously ingested, processed, and replicated across all Snowflake environments and external data sources. Snowhouse powers Snowflake's core business, engineering, and data science operations while delivering critical customer visibility into global account activities, usage, and resource consumption. The team drives critical investments in core data processing infrastructure, high-performance data export/ingestion, optimized data layout and compliance, and Snowflake's system database and applications. A successful candidate will: Deeply understand the inner workings of Snowflake and the needs of our users, exhibiting a healthy curiosity for use cases and needs that will inform future technical strategy, anticipating needs rather than reacting to them. Be highly productive by leveraging AI-assisted engineering, empowering and creating opportunities for others, and effectively leading at scale. Show a natural inclination to partner across teams to deliver improvements on cross-team concerns such as reliability and efficiency. Responsibilities Technical Leadership: Provide hands-on guidanc

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P
1mo ago

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Description: project44 is looking for a Staff Software Engineer to join our engineering team. You will work in a fast-paced Agile environment owning technical solutions for broad and complex integration challenges, helping accelerate how

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Micron
📍 Longmont Max Office
1mo ago

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description Join our forward-thinking engineering group at Micron, where you will have a key role in changing how the world accesses information. As a Staff Engineer for SSD Validation, you will coordinate the validation, system integration, and joint qualification of our elite Enterprise and Datacenter NVMe SSD products. This is your chance to contribute in a cooperative and welcoming setting while promoting technical excellence and innovation! Position Overview The Staff Engineer for SSD Validation directs the technical activities in validation, system integration, and collaborative qualification of Enterprise and Datacenter NVMe SSD products. This position oversees the validation strategy and actively engages in firmware, hardware, and system testing. It holds primary responsibility for assisting new customers through joint qualification (JQ). The Staff Engineer serves as a specialist in NVMe/PCIe, encourages automation and early quality improvements, and mentors other engineers. They also guarantee that products are prepared for production on both internal and customer platforms. Working with Firmware, Hardware, Product Engineering, Manufacturing, and Customer Engineering teams, this role fosters internal coordination and uniform qualification outcomes. Responsibilities Lead system-level validation and qualification, performing end-to-end testing across SSDs, firmware, drivers, OS, networking, and platform configurations. Direct validation test plan

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NVIDIA is looking to hire a Test Engineer in Roskilde, Denmark for the development of silicon photonics and semiconductor devices that will link-up the datacenters of tomorrow. The successful candidate will work on electrical and optical device test program development, including technical management of development projects with multiple partners from across the organization. This role is an opportunity to work on NVIDIA core technology under development. What you'll be doing: Develop and implement electrical semiconductor test programs, collaborating closely with international teams to build solutions that ensure flawless execution. Perform device characterization and conduct data analysis to provide quality feedback to designers. Partner with internal teams to ramp new silicon from development to product and hand over to production teams. Improve yield and reduce test time through innovative solutions. What we need to see: A B.Sc/M.Sc in Electrical Engineering or Physics from a reputable university, or equivalent experience. Demonstrated experience in electrical engineering and programming. Over 2 years of experience in the semiconductor industry. Experience in photonic or semiconductor testing or validation, along with programming languages like Python and VBA. New outstanding graduates will also be considered. Ways to stand out from the crowd: Strong knowledge of probability and statistics tools, such as JMP. A new way of problem-solving that drives success. Experience leading cross-organizational activities with a high sense of responsibility. Join us in our mission to pioneer the next generation of computing and leave a lasting mark on the world. At NVIDIA, you will be part of a

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Sofi
📍 Cottonwood Heights
1mo ago

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A). The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach . Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls. What you'll do: Operational Management Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets. Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches. Monitor agent status in real-time to maximize productivity and reduce idle time. Analytics & Reporting Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies. Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness. Risk & Compliance Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws. Partner with Risk stakeholders to establish control inventories, descriptio

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STEP Automotive Program Overview: Thanks for your interest in the BMW STEP Automotive Program! The BMW STEP Automotive Program is a 6 month program that is 90% hands-on in a live workshop environment with 10% of classroom time under the guidance of a technical training instructor. Earn while you learn with BMW STEP. You’re about to take the next step in your BMW Automotive Career! Automotive Program Locations: Atlanta, GA Riverside, CA Spartanburg, SC Woodcliff, NJ

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