Technical Support Engineering Director Jobs

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic is investing in shared platform capabilities that power Claude across our consumer and developer products: the common foundation that Claude, Cowork, Claude Code, and future surfaces are built on. We're hiring a Technical Program Manager to be the connective tissue for this effort, someone who ensures we're building the platform the rest of Anthropic's products are built on, and that product teams actually get leverage from it. This is not a single-team TPM role. You'll work across the platform engineering teams and every product team that consumes the platform, driving one cohesive roadmap rather than a collection of disconnected workstreams. Success looks like products at Anthropic shipping more easily, faster, and more reliably because they're built on a common foundation, with developer velocity increasing measurably across the company, not just within one team. Responsibilities Own the cross-Apps platform roadmap end to end: sequencing, dependencies, and tradeoffs across platform teams and the apps teams that depend on them Drive alignment between platform engineering and apps teams so platform investments map to real consumer needs and adoption actually happens (leverage only exists if teams build on the platform) Identify duplication across surfaces and convert it into shared platform capabilities Establish the operating rhythm: planning, status, escalation paths, and launch coordination across orgs Create program documentation including roadmaps, status reports, risk assessments, and communication plans Facilitate technical decision-making by bringing together stakeholders, driving consensus, and ensur

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com . JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Auth0 platform, our technolo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. What you'll do As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe

CSQ327R248 Location: New Zealand As a Technical Program Manager, you are instrumental in advancing our Forward Deployed Engineering team's mission, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the process. You will expertly navigate the balance between delivering outstanding results and aligning with the commercial objectives of the Forward Deployed Engineering organization. Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business. The impact you will have: You will take ownership of all commercial delivery of services from a project administration and director perspective across numerous projects, ranging from a single individual for 2-3 weeks to 6-month engagements of multi-person teams Serve as a trusted advisor to senior customer stakeholders, driving clarity, alignment, and confidence through all stages of delivery Shape the success of engagements by proactively managing risks, aligning cross-functional teams, and ensuring customer outcomes are met or exceeded Ensure accurate reporting on projects and keep all relevant parties up-to-date with project activity and success Drive growth in key accounts by identifying expansion opportunities, influencing future roadmaps, and enabling continued adoption of the Databricks platform Contribute to the evolution of delivery best practices within the Professional Services team and mentor junior team members to build future leaders What we look for: Proven experience leading complex, enterprise-scale data or AI/ML projects in a fast-paced customer-facing environment Extensive experience successfully managing and overseeing projects with teams of up to 5 people, with contract values in excess of $0.5 million Ability to engage, influence, and buil

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake について Snowflakeは、エージェント型エンタープライズの時代を切り拓いています。この新しい時代に向けて、あらゆる職種において、AIネイティブな思考を持ち、働き方を革新することに情熱を燃やす人材を求めています。単にツールを使うだけでなく、AIを信頼できるパートナーとして捉え、問題解決と成果の加速に不可欠な存在として活用する、生来の好奇心を持つ人材を求めています。変化の激しい環境で活躍し、実験的な思考を持ち、新たな機能を迅速にテストして、よりシンプルで強力な成果を生み出す方法を見出す、謙虚さと積極性を兼ね備えた方を求めています。Snowflakeでは、単に業務を遂行するだけでなく、働き方の未来を再定義する役割を担います。 Services Delivery チームのミッション 日本の Services Delivery (旧称: Professional Services) チームは、お客様に Snowflake を最大限かつ最適に活用いただくために、テクニカルデリバリーを担うテクニカルアーキテクト (Technical Architect) を募集しています。このロールでは、特定のビジネス問題と Snowflake のソリューションを結びつけ、その関連性とビジョンをさまざまな技術および経営層のオーディエンスに伝える洞察力、および実装を遂行する能力が求められています。 私たちは、データプラットフォームを有しているお客様のさまざまな課題を解決し、変革への情熱を持ち、絶えず進化するデータとアナリティクスの技術について最新情報を把握し、お客様をリードしていける人材を求めています。 Your impact: Snowflake のあらゆる側面における技術的な専門家として活動します。 お客様自身で Snowflake の機能を正しく理解し更に拡張していただけるよう、ナレッジの共有を含めベストプラクティスに沿って Snowflake をデプロイします。 顧客と直接手を動かしながら、Snowflake テクノロジーの実装に関するベストプラクティスを実証し、伝えます。 競合他社や補完的な技術やベンダーについての深い理解を持ち、それらとの関係における Snowflake のポジショニングを適切に示します。 システムインテグレータのコンサルタントと協力して、顧客環境で Snowflake を成功裏に位置付けて展開するための深い技術レベルで作業します。 顧客固有の技術的課題に対する解決策・ガイダンスを提供します。 チームメンバーの専門知識の向上・知識共有をサポートします。 製品管理、エンジニアリング、マーケティングと連携して、Snowflake の製品とマーケティングを継続的に改善します。 Who you are: ポストセールス（テクニカルデリバリー）における技術的な顧客対応経験 5〜8年 顧客のニーズを的確にとらえ、自らプロジェクトの進め方を提案・推進できる能力 技術者層・経営層を問わず、優れたプレゼンテーションやデモを行える能力 ET

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America Positive, inclusive, supportive culture cheering you on your journey We work with very new technologies and architecture patterns Offices in NYC and India. Role Summary: We’re looking for a hands-on Lead Engineer who can own and drive large technical initiatives end to end. This role is ideal for someone who thrives in startup environments, is comfortable working with high autonomy, and can take an idea from a vague business problem all the way to a scalable, production-grade system. You will act as the technical owner for key initiatives—setting direction, making architecture decisions, writing critical code, and ensuring successful delivery without requiring heavy oversight. About the role: Own full-stack initiatives end to end—from prob

Scale's Red Team and Safety function stress-tests the most capable AI models in the world, and shapes how labs, governments, and enterprises deploy them. We are hiring a Technical Program Manager to own day-to-day partnerships with frontier model developers. This is a hands-on role for someone who is technically curious, comfortable with researchers, and operationally rigorous. You will partner closely with research, operations, and go-to-market. The team Red Team and Safety is a nimble function that stress-tests frontier AI. We partner with major model developers to generate adversarial data, run evaluations, and publish benchmarks across jailbreaks, prompt injection, agentic misuse, LLM-based cyber security, CBRN, political bias, and self-harm. Our work shapes how leading labs train their models and how governments and enterprises deploy them. You will: Own a portfolio of frontier-lab partnerships day-to-day. Run customer conversations, scope new engagements, and grow accounts from one-off projects into ongoing scope. Act as a credible subject-matter expert in customer conversations; explain adversarial methodology, vulnerability taxonomies, benchmark findings, and what they imply commercially, in language that lands with technical buyers. Partner with Enterprise and Public Sector account teams to qualify and close opportunities where safety, red teaming, or LLM-based cyber security are part of the deal. Coordinate delivery with research and operations leads. Make sure scope, capacity, and timelines line up before we commit, and unblock the team as engagements run. Contribute to public benchmark launches. Help shape the framing, the rollout, and the narrative we take to customers and the field. Feed signal back into the roadmap. Surface what customers are asking for, what is breaking, and what we should build next. Ideally, you would have: Working fluency in model behavior, adversarial ML, and AI safety, enough to hold a substantive conversatio

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is the world's leading API platform, and APIs and AI agents are increasingly the backbone of modern software. We're looking for a Technical Community Manager who will build and lead a thriving global developer community. One that goes beyond Postman users to become the destination for any developer working with APIs and AI agents. This is not a typical community role. You'll be architecting programs, designing engagement loops, and building something genuinely new: a community where developers come to learn, build, share, and grow — and where Postman is recognized as an indispensable part of their toolchain. The intersection of APIs and AI agents is one of the most exciting spaces in software right now, and Postman sits right in the middle of it. We have millions of developers already on the platform — the opportunity is to turn that user base into a community that educates, inspires, and advocates for one another. The person who builds this will leave a real mark on how developers collaborate and grow for years to come. What You'll Do Discord Community Growth & Engagement Own the end-to-end strategy for

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction. What you'll do Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices; monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels; plan and proactively drive consumption and usage across customer accounts. Lead personalized training sessi

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's platform helps teams bring ideas to life — and Data Science is central to how we measure, improve, and scale it. We're on a mission to make data self-serve for every Figmate: moving from a world where every data question requires filing a request to a DS or DE, to one where anyone can ask a question in plain language and get a trustworthy answer in minutes. We're hiring Figma's first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self-Serve Analytics program from semantic layer expansion through the Figma Data Assistant, while building the operational foundation for a growing DS org. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Own end-to-end program delivery for Figma's Self-Serve Analytics initiative that includes semantic layer expansion, Slack bot launch, automated eval framework, and the Figma Data Assistant Coordinate delivery across Data Engineering, DS ICs, Security, IT, and business stakeholders (Sales, Product, Finance, Research) to expand self-serve data coverage and drive adoption Lead the governance and security work stream: work with Security and IT on LLM data access policies, PII guardrails, access controls, and LLM provider approvals Drive adoption and change management — build champion networks, run training programs, and meet Figmates where they work (Slack, Notion) to shift from request-based to self-serve data culture Build and maintain