Technical Support Expert 2 Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking a Hardware and Testing Lab Tecnician (Tech Support Specialist III) to support our automated testing device farm, a rapidly scaling on-premises hardware environment that enables automated testing across mobile, desktop, console, and specialty devices. This infrastructure is critical to Roblox's ability to ship quality software rapidly. This role sits within Corporate Engineering's Client Services team and is responsible for the physical and operational lifecycle of hundreds of test devices, from procurement and rack installation through daily health maintenance, break/fix support, and end-of-life recycling. You will work closely with Engineering to understand device configurations and testing requirements, while owning the hands-on execution that keeps these labs running reliably. Success in this role requires someone who takes full ownership of their work, holds themselves accountable, and can be counted on to follow through. This is a fully on-site role in our San Mateo, CA offices. You Will: Receive, asset-tag, inventory, and physically install devices (phones, tablets, Macs, PCs, and potentially consoles/VR) into IDF rack environments. Configure devices at t

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Contribute to all phases of software development including ideation, prototyping, design

Asana is looking for an experienced Audio Visual Engineer to join our IT Team and help manage AV and event operations across our worldwide offices. Based in our Warsaw office, you will primarily support our conference rooms throughout the EMEA region and oversee team/regional AV events. This role will be focused on keeping 100+ Zoom Rooms throughout Europe and APAC fully operational, while being available to assist in customer-facing events, Team All Hands, Regional syncs, and traveling for senior leadership AV needs. You ask questions and confidently admit when you don't have all the answers. You enjoy collaborating with others rather than working in isolation, but can work independently when necessary. While you are precise and detail-oriented, you can also think creatively and push boundaries when necessary. In addition to your proven success, you have a passion for technology and share our belief that hard work and fun are equally important. This role is based in our Warsaw office with an office-centric schedule. The current expectation is to be in the office 5 days a week for this position. Many Asana employees have the option of 1 or 2 work-from-home days a week, but these are critical times for testing, maintenance, and repairs. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Collaborate with stakeholders to ensure specific needs for event technology. Perform daily checks of conference rooms and presentation spaces to ensure full functionality. Operate a wide range of A/V equipment ( Zoom, Crestron, QSYS, Logitech, Neat) Plan and support events ranging from 300+ person internal/external events to small team meetings. Edit videos using Adobe Creative Suite and assist in maintaining a living video library. Troubleshoot A/V and network-related issues affecting event setups and performance. Maintain detailed technical documentation, including runbooks and troubleshooting guides

The Data Engineering team’s mission is to ensure high-quality data to enable data-informed decision-making across Asana. You will build data artifacts that are leveraged by a wide range of stakeholders in the marketing domain, and create frameworks and tooling used by all data and analytics engineering teams. In this role, you will also partner both with business stakeholders and with the Data Infrastructure team. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Design, implement and scale end-to-end data products that support growing data processing and analytical needs. Influence best practices in Databricks and cloud-based data engineering, driving innovation and adoption across teams. Leverage AI to build self-serve tools and accelerate Data/GTM workflows. Establish trust and strong relationships across business and technical teams, ensuring alignment on data strategy and execution. Implement systems that guarantee data quality, governance, and availability. About you 3+ years of hands-on experience in Data Engineering or Software Engineering. Degree in computer science, engineering or equivalent technical field experience. Proficient in cloud-based data processing and storage technologies like Databricks, Spark, Airflow. Fluent in SQL and proficient in at least one modern programming language (e.g., Python, Scala, Java). Proactive self-starter with a proven ability to identify opportunities, propose innovative solutions, and execute them effectively. Excellent communication skills, with the ability to clearly articulate complex technical concepts to non-technical stakeholders. Demonst

At Datadog we’re growing our investment in AI and Developer focused events. As we scale this program we’re looking to hire a Program Manager on our Community team to support our content and advocacy team efforts across these events. The Datadog Technical Advocacy team are focused on our local user communities, and bringing our technical content directly to our customers globally. You’ll be responsible for planning and execution to deliver AI and Developer events, working across multiple teams at Datadog to ensure our event is high quality and a positive experience for our customers. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Growing Datadog’s presence at AI events and identifying opportunities for meetups, hands-on learning, and sponsored events, with a focus on AI or Developer events Planning technical programming for AI or developer events that Datadog hosts or sponsors Supporting AI and developer focused content at larger global events such as DASH, Datadog’s annual conference Tracking deadlines and deliverables for our content and events, including digital and physical assets, and working with vendors and procurement teams as needed to ensure event success Identifying and resolving risks and blockers for our event programing Maintaining our internal tools and public website for event agenda and speaker content Owning our onsite speaker experience for both internal and customer speakers Managing event programming onsite, coordinating rehearsals, staffing, and ensuring smooth onsite operations Collaborate closely with our Community teams, external stakeholders, and the VP of Community Create and refine processes; maintain focus on continual improvements, automat

We are seeking a Salesforce Engineer III to design, build, and support secure, scalable Salesforce solutions that support critical business operations. This is a senior individual contributor role requiring strong hands-on technical expertise, sound engineering judgment, and experience working in regulated environments. This position supports systems and data subject to FedRAMP and other U.S. government compliance requirements. Due to the nature of the work, U.S. citizenship is required. This role will be based remotely in the United States. What You’ll Do Design, build, and maintain Salesforce solutions across sales, service, customer, and operational workflows Implement functionality using Salesforce configuration, Flows, Apex, Lightning Web Components (LWC), SOQL, and platform automation Develop and support integrations between Salesforce and external enterprise systems Translate business requirements into secure, scalable, and maintainable technical solutions Participate in technical design reviews, sprint planning, code reviews, testing, deployments, and production support Troubleshoot and resolve issues related to automation, integrations, data integrity, and system performance Create and maintain technical documentation, support UAT and regression testing, and assist with user enablement Ensure all solutions comply with Salesforce best practices, internal security standards, and regulatory requirements Leverage AI-powered development tools to improve productivity and analysis, while adhering to security and compliance guidelines Responsibilities Technical Delivery: Own end-to-end delivery of Salesforce features using a mix of declarative and programmatic solutions Secure Engineering: Design and implement solutions that meet FedRAMP, security, and compliance requirements, including least-privilege access and auditability Integration Design: Build and maintain secure integrations between Salesforce and downstream systems Engineering Excellence: Maintain high st

Technical Services operates with a global footprint, maintaining a presence in key cities such as New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Our commitment to exceptional customer satisfaction is underpinned by a 24x7x365 'follow-the-sun' support strategy, executed by dedicated regional teams across the Americas, EMEA, and APAC. We are seeking a visionary leader to join the MongoDB Technical Services organization to oversee regional teams of MongoDB Premium Services Support Engineers. These specialists possess deep expertise in resolving challenges related to core database functionality and troubleshooting complex cloud environments to facilitate high-scale customer success. For this hybrid role, we are specifically interested in meeting candidates located in Palo Alto, CA or San Francisco, CA. Core Responsibilities of the Team Diagnosing and resolving performance issues: Identifying, troubleshooting, and fixing performance-related bottlenecks Advising on design and architecture: Providing technical guidance on architectural design, including replication and global data distribution, to ensure low latency, high availability, and compliance with data sovereignty requirements Serving as a customer advocate: Advising on upcoming roadmap features and articulating strong business cases to drive the swift resolution of critical issues Engaging in global collaboration: Partnering with regional peer teams and sharing account context to anticipate client needs before an event, ensuring a seamless and elevated level of global service Fostering a culture of continuous learning: Growing technical skills through training participation, maintaining industry awareness, and developing specialize

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work afternoon shift, with hours scheduled between 12:00 PM - 11:00 PM. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules may include weekends and holidays based on depot operation

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work afternoon shift, with hours scheduled between 09:30 PM - 7:00 AM. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules may include weekends and holidays based on depot operationa

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work afternoon shift, with hours scheduled between 6:30 AM - 3:00 PM. Specific shift times and schedules will be determined based on operational needs and business requirements. Schedules may include weekends and holidays based on depot operational

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Depot Operations Lead , Flexdrive is seeking detail-oriented and technically capable Depot Operations Associates to ensure our autonomous vehicle fleet maintains optimal readiness for 24/7 operations. This hands-on role combines critical vehicle preparation, maintenance support, and calibration responsibilities that directly impact fleet availability and safety. You will be responsible for the complete vehicle lifecycle from pre-deployment checks through end-of-day diagnostics, including specialized calibration procedures that enable autonomous operation. This position offers a unique opportunity to work with cutting-edge autonomous vehicle technology while developing expertise in AV operations, safety protocols, and technical procedures. If you're passionate about being part of the future of transportation and thrive in a fast-paced, detail-oriented environment, we encourage you to apply. Work Schedule & Shift Availability This role supports 24/7 AV depot operations and requires availability to work either a day, afternoon, or overnight shift with hours scheduled between 6:00 AM- 3:30 PM, 12:00 PM - 11:00 PM, or 9:30 PM- 7:30 AM. Specific shift times and schedules will be determined based on operational needs and business requirements. Sc

About the Team The People Technology team builds and operates the systems that support how OpenAI hires, develops, and supports its people. The team brings together People Systems and People Innovation Labs, a product engineering group focused on rethinking how we find and retain exceptional talent and help employees do their best work. People Systems owns the company’s core people-technology ecosystem, including platforms such as Workday and Ashby. People Innovation Labs builds new employee and People Team experiences on top of that foundation, including OpenHouse, our internal employee hub, and AI-powered products and automations. Together, we are working toward a model in which our enterprise systems provide reliable data, controls, and core business logic, while employees and managers can complete more of their work through simple, integrated, and AI-native experiences. About the Role We are looking for a People Systems Lead to manage the People Systems team and shape how our core systems evolve. You will be responsible for the reliability and effectiveness of our current environment while helping us move beyond the constraints of traditional enterprise software. This includes stabilizing and improving platforms such as Workday and Ashby, designing the integrations that connect them to the broader technology ecosystem, and partnering with People Innovation Labs to surface workflows through OpenHouse, Slack, and AI-powered experiences. This role requires someone who is comfortable moving between strategy, technical design, and team leadership. You should understand People systems deeply, be able to work through integration and architecture decisions with engineers, and translate complex organizational needs into scalable solutions. You will also manage vendor relationships, develop the People Systems team, and drive alignment across People, Engineering, Finance, Security, Legal, and other partners. This role could be a fit for someone who has grown up in People S

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Mission The Global Revenue Enablement (GRE) organization exists to equip every audience in our ecosystem — field sellers, technical specialists, and partners — with the clarity, content, and skills they need to execute with speed and consistency. But enablement doesn't stop at the field. The fastest path to consumption is a customer who knows exactly how to use what they've bought. That's where Customer Activation comes in. We're building a function that embeds education directly into the account motion — not as a post-sale afterthought, but as a deliberate strategy to accelerate time-to-value, reduce friction in expansion conversations, and protect consumption in accounts that matter most. The Customer Activation Partner for Japan & Korea will embed education into the account motion across a defined set of top accounts in both markets. This is not as a support function, but a deliberate strategy to accelerate adoption, reduce time-to-value, and surface the expansion signals that matter to the business. You'll operate with significant autonomy, working directly with account teams, customers, and regional delivery resources to build education plans that drive measurable consumption outcomes. And you'll serve as the primary voice connecting what's happening on the gro

About the Team At OpenAI, the User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. This role sits on a team focused on building operational capacity for new, ambiguous, and fast-moving company priorities. The team defines what needs to be built, creates the operating model to support it, and works with partner teams to make the work scalable and durable over time. About the Role We are looking for a senior program manager to build the safety, quality, and risk operations supporting a new category of consumer devices. You will translate ambiguous product risks and evolving requirements into practical operating models, workflows, escalation paths, launch-readiness plans, and cross-functional decision-making. This is a foundational role: the systems you build will shape how OpenAI launches, monitors, and improves a new category of consumer devices safely at scale. You will help establish how potential safety incidents, product-quality concerns, sensitive customer escalations, privacy-sensitive issues, and other emerging device risks are identified, investigated, resolved, and incorporated into product and operational improvements. You will turn incomplete requirements into practical workflows, decision rights, launch plans, quality controls, measurement, and durable ownership. The role centers on program building, operational judgment, and execution. We welcome candidates from product safety, quality assurance, regulatory operations, technical program management, healthcare, medical devices, aerospace, consumer technology, and other environments involving complex products or regulated risks. Direct consumer-hardware experience is helpful but not required. The strongest candidates learn unfam