Technical Writer Sr Jobs

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. We are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders. JOB DESCRIPTION RESPONSIBILITIES: Conduct individual and team skills gap analyses. Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Coordinate product-related training, including presentations of new features and simulation activities in a demo environment Oversee implementation of LMS including vendor selection and deployment. Ensure all new hires undergo essential technical training and ongoing training certification. Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Schedule in-house educational sessions. Measure improvements in employees’ job performance at the end of each course. Gather feedback from trainees and instructors and recommend suggestions to the learning process. Acting as the main point of communication regarding training and requirements between customers and Customer Service Department. Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals. Delegate work assignments effectively to trainers and writers to meet set goals. Manage all customer queries regarding training and resolve issues in coordination with the relevant departme

Who we are Graviton Research Capital is a privately funded quantitative trading firm. We trade across a multitude of asset classes and trading venues using a diverse range of concepts, from time series analysis and stochastic models to machine learning and statistical inference. We analyse terabytes of data to identify pricing anomalies and drive innovation in financial markets. Role Overview We are looking for a Program Manager who thrives at the intersection of rigorous engineering and predictable delivery. You will not just "manage tasks" — you will orchestrate the development lifecycle for mission-critical systems. Your goal is to ensure that our elite engineering teams can focus on high-performance code while you own the execution strategy, dependency mapping, and release discipline. Key Responsibilities Lead Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives) tailored for deep-tech engineering teams. Transform high-level trading requirements into granular, executable backlogs. Own capacity planning and burn-down metrics to provide high-visibility delivery timelines. Navigate the complex interplay between engineering teams (e.g., Connectivity, Core Infrastructure, Simulation) to prevent bottlenecks. Build and maintain advanced Jira dashboards, automated roadmaps, and Confluence documentation that serve as the "single source of truth" for stakeholders. Proactively identify technical debt, architectural blockers, or resource gaps that threaten release stability. Continuously refine Agile methodologies to suit low-latency, performance-sensitive development cycles (where "Definition of Done" includes rigorous performance benchmarking). Eligibility & Required Skills 5+ years of experience as a TPM, Program Manager, or Scrum Lead in a product-engineering environment (HFT, FinTech, Networking, or Kernels/Systems). A strong grasp of the software development lifecycle for high-performance systems. While you won't write code, you must understand concepts li

Technical Support Engineer New York City · Hybrid · Engineering · Two openings Welcome to Glide Glide is the operating system that community banks and credit unions run their business on. Account opening, lending, servicing, retention. Most of these institutions are running on cores designed in the 1980s. We are the modern software layer on top, and increasingly the agentic one. Our platform touches people at the moments that matter most to them financially: opening an account, applying for a loan, getting a decision. We serve institutions across the country, with dozens more integrating. Our team brings engineering, product, and growth experience from Stripe, Google, and Amazon. We are backed by Pear and Acrew. The role We are hiring two Technical Support Engineers to join the small team that owns production quality for the entire platform. This is not a ticket-routing job. Our support engineers own bugs end to end: they take an ambiguous report from a financial institution, drive it to a real root cause across the frontend, backend, and a stack of banking integrations, ship the fix themselves, and prove it works. What makes the job unusual is how it gets done. This team runs AI coding agents as a production system, not as autocomplete. A triage agent proposes a root cause. The engineer decides whether it is right, and steers it when it is not. The agent writes the code, a second agent reviews it, and the engineer reviews, tests, and records the evidence before anything ships. The team built the tooling that makes this possible: internal MCP servers, slash commands for each stage of the workflow, an auto-triage loop feeding the bug board. The result is a very small number of people holding quality for a platform serving a lot of institutions. So we are not hiring for typing speed. Agents are fast and often confidently wrong. We are hiring for the judgment they do not have: recognizing when a plausible answer is the wrong one, knowing what not to change, and being a

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Emphasizes training to acquire the knowledge and abilities needed to perform or advance as a Process Technician. Perform duties to become familiar with the assigned area. Performs technical tests and experiments for process of R&D engineering in the wafer fabrication area of semiconductor manufacturers. Performs set-up of semiconductor processing equipment. Monitors, audits and provides guidance to line operators. Processes test runs and prepares records, charts, and graphs of results for presentation to engineering to identify yield problems or test new products. Provides technical assistance to process development and engineering personnel. Works on Fab equipment and processes. Requirement: Discipline and attention to detail are essential for this role. Basic skills in Microsoft Office. Basic English skills(Read & Write). Bachelor degrees or above. The rotate between shift will be 3~4 months depends on requirement.(4-3shift, Day/Night). Working hours:07:30~19:30(Day shift) 19:30~07:30(Night shift). AI Relevant Job Responsibilities: - Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements. - Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scop

About the Role The AI Acceleration team’s mission is to make Perplexity the best place to build and ship software with AI agents. We build the infrastructure that engineers and agents rely on, and develop new ways for agents to write, test, review, and ship code. Our work helps teams move from an idea to production faster, without compromising quality or reliability. We own the end-to-end development experience at Perplexity, from the environment where code is written to the systems that ship it to production. That includes local and cloud coding environments, build and test infrastructure, code review, and release management. We’re also building autonomous software development systems, where agents take on increasingly complex engineering work with explicit evaluation, verification, and safety controls. We own both the infrastructure these systems depend on and the workflows that make them useful. As an AI Acceleration Engineer, you’ll turn emerging agent capabilities into dependable systems used across Perplexity. You’ll work directly with engineers to understand where development slows down, experiment with new approaches, and take promising ideas through to production. This role combines systems engineering, developer experience, and hands-on agent development, with a direct measure of success: helping teams spend less time on delivery overhead and more time building products. Responsibilities Identify, prioritize, and deliver the highest-impact opportunities to accelerate how Perplexity builds and ships software with AI. Work directly with engineering and business teams to understand their workflows, constraints, and bottlenecks, and build solutions that address how they actually work. Build and operate the infrastructure that engineers and agents depend on, including development environments, build and test systems, code review, and release tooling. Make our codebases, systems, and internal knowledge easier for agents to navigate, understand, and use through b

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As a Technical Deployment Lead on the Forward Deployed Engineering team, you will lead the delivery of custom agentic AI solutions for enterprise customers. You'll own high-value engagements where we collaborate directly with customers to build and deploy agents into their most critical business processes Each engagement runs from SOW through production deployment. Forward Deployed Engineers build the technical solution; you drive the delivery plan, product scoping, stakeholder relationships, and the organizational complexity of deploying agents into complex enterprise environments. You need to be credible in architecture conversations with engineering leads and equally comfortable running executive briefings with C-suite sponsors. You won't write production code, but you'll pressure-test technical decisions and make real-time trade-offs on scope and priority when things go sideways on an engagement. This is also a builder's role. We're in the early innings of an emerging motion - the playbooks, the delivery patterns, the repeatable IP that makes the next engagement faster and better don't exist yet. The TDLs who thrive here are the ones who get that codifying what works is as important as the engagement in front of them right now. Responsibilities Own the technical delivery plan for each engagement. Work from the signed SOW to a sequenced roadmap with clear milestones, dependencies, success criteria, and value hypotheses that FDEs execute against. Lead delivery discovery. Map customer workflows and constraints in depth, pressure-test the scoped MVP against what you find, and shape the solution architecture with the FDE

We're looking for a senior technical consultant who thrives across the full arc of a complex technical engagement, from pre-sales scoping and architecture through hands-on delivery and handoff. As the sole Technical Services presence in EMEA, you'll work with our most strategic enterprise customers to design and implement custom solutions on the Asana platform, partnering closely with Account Executives, Solutions Consultants, and Customer Success Managers to move deals forward and deliver with excellence. You'll write code, shape architecture, and engage directly with IT and business leaders, bringing the same rigor, standards, and craft that define Technical Services globally to every engagement you run in the region. In the pre-sales motion, you'll partner with AEs and SEs to assess technical feasibility, define scope, and shape deal strategy for complex enterprise opportunities. In the post-sales motion, you'll own delivery end-to-end, designing and building scalable solutions using the Asana platform and third-party APIs, advising customer engineering teams on integration architecture, and helping customers unlock new value through AI-powered workflows, data migrations, and custom automation. You'll work alongside Implementation Managers to coordinate delivery, align on project milestones, and ensure a seamless customer experience from kickoff through close. You'll operate as a high-trust extension of the global Technical Services team, bringing a sharp customer-centric perspective from EMEA back to the central practice and contributing to how we evolve GTM offerings, delivery frameworks, tooling, and the Asana developer platform. A core part of this role is establishing consistent, globally-aligned ways of working across EMEA, applying the same playbooks, delivery standards, and engagement practices that define Technical Services everywhere. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday,

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS , an agent orchestration platform for governed AI work; the Zafin Banking Platform , which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO , an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What’s the Opportunity? As a Technical Product Manager at Zafin, you will drive the strategy, roadmap, and execution of technology products and platform capabilities that power our solutions. Working closely with engineering, architecture, design, and business stakeholders, you will translate customer and business needs into clear product direction and deliver high-impact capabilities that create measurable value on Zafin's AI Operating System (AIOS). You are equally comfortable discussing customer problems, defining product requirements, prioritizing backlogs, and partnering with engineering teams to deliver scalable, high-quality software. What Will You Do? Define and communicate product vision, strategy, and roadmap for assigned products or platform capabilities. Partner with engineering, architecture, design, and business stakeholders to translate business needs into clear product requirements and priorities. Own and manage the product backlog, balancing customer value, technical priorities, and business objectives. Write user stor

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: Roblox Studio is the creation engine behind millions of immersive 3D games built by creators around the world. We are entering a major platform transition, evolving Studio into an AI-Native IDE where intelligent systems plan, act, validate, and iterate alongside creators to amplify their output. We are seeking a Technical Director, Applied AI to own the technical direction of the agentic AI systems embedded deeply into Roblox Studio. This is a hands-on individual-contributor role operating at the intersection of platform engineering, AI systems, and developer experience, where you will set the technical direction, design the architecture, and write the code. You will: Design and build the agentic AI systems at the core of the AI-Native IDE (planning, execution, validation, evaluation) so they are production-grade and reliable. Decide how Studio uses coding models, agents, retrieval, tool calling, and context management across the Assistant and the broader creator workflow. Own the quality bar and evaluation strategy , standing up quantitative and qualitative eval pipelines, including human-in-the-loop, so we ship with confidence. Optimize these systems for latency, throughpu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable, and differentiated products, while enabling Stripe developers to achieve their highest potential. Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction. We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products. What you'll do As a Technical Program Manager in Infrastructure, you'll drive programs that span multiple Stripe engineering organizations with a focus on improving the internal platforms that power all of our products. In partnership with engineering and product management leaders, you're responsible for planning, comms, and steering execution of large-scale technical programs that solve complex problems and enable product engineering teams across Stripe. You'll deliver outstanding results by implementing solutions that scale to the entire company, minimize disruption to product teams, and are aligned with other engineering efforts. You'll work closely with Service Infrastructure, which enables engineering teams at Stripe to build, ship, and operate products that are efficient, reliable, and performant. They are responsible for the frameworks, async platforms, and tooling used to write and operate all Stripe

Backend - Technical Lead About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. About the Role: 1) As a Technical Lead, you’ll not just write code — you’ll design scalable architectures, coach engineers, and lead technology-first projects. 2) You'll drive backend systems that support 100M+ DAUs, optimize APIs to sub-50ms latencies, and be a champion of engineering excellence. 3) We expect you to actively use AI tools to accelerate architecture design, code reviews, prototyping, and developer productivity. What We're Looking For: 1) 4 to 6 ears of hands-on backend engineering experience — Java/Nodejs. 2) Proven ownership of high-scale distributed systems. Deep knowledge of microservices, messaging systems, caching, storage optimization, and cloud scalability. 3) Clear architectural thinking; you can design systems for billions of transactions, not just millions. 4) An AI-first mindset — you should know how to augment yourself with GPT and other AI coding tools to move 2x faster. 5) Strong leadership skills — mentoring, code reviewing, pushing for engineering best practices. Why You Should Join Us: 1) Massive ownership and real-world system building opportunities. 2) Work with AI, not against it — code smarter, architect smarter, and build smarter. 3) We are a pure tech-driven team inside Paytm — no unnecessary meetings, no bureaucracy. 4) You’ll work on critical platforms, live user-impacting systems, and future-proof engineering. Preferred Qualifications : Bachelor's/Master's Degree in Computer Science or equivalent

Backend - Technical Lead About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. Here at Paytm, technology isn't just about keeping up, it's about building the future. We believe the next generation of engineers must not only scale systems to billions but also leverage AI and GPT tools to accelerate innovation About the Role: 1) As a Technical Lead, you’ll not just write code — you’ll design scalable architectures, coach engineers, and lead technology-first projects. 2) You'll drive backend systems that support 100M+ DAUs, optimize APIs to sub-50ms latencies, and be a champion of engineering excellence. 3) We expect you to actively use AI tools to accelerate architecture design, code reviews, prototyping, and developer productivity. What We're Looking For: 1) 5+ years of hands-on backend engineering experience — Java, Spring Boot, AWS.) 2) Proven ownership of high-scale distributed systems. Deep knowledge of microservices, messaging systems, caching, storage optimization, and cloud scalability. 3) Clear architectural thinking; you can design systems for billions of transactions, not just millions. 4) An AI-first mindset — you should know how to augment yourself with GPT and other AI coding tools to move 2x faster. 5) Strong leadership skills — mentoring, code reviewing, pushing for engineering best practices. Why You Should Join Us: 1) Massive ownership and real-world system building opportunities. 2) Work with AI, not against it — code smarter, architect smarter, and build smarter. 3) We are a pure tech-driven team inside Paytm — no unnecessary meetings, no bureaucracy. 4) You’ll work on critical platforms, live user-impacting systems, and future-proof engineering. Ideal Profile 1) Obsessed with system scale, performance, and reliability. 2) Already usin

The internet is vast, containing trillions of URLs. Perplexity’s crawling and storage system is complex and has multiple stages (URL discovery, crawling, parsing, indexing). Each stage offers many opportunities for improvement and room for intricate bugs. You’ll work at the intersection of data analysis and engineering — designing metrics, building data pipelines, and improving the quality of our search and answer systems. Responsibilities Find and diagnose quality issues in our crawling pipeline Train small models that optimize particular aspects of the pipeline (e.g. parsing quality) Build datasets for model training, including LLM-as-a-judge labeling pipelines Improve page selection algorithms for indexing Design and analyze experiments to validate improvements Qualifications 4+ years of experience as a data analyst, ML engineer, or in a related role Strong coding skills: you should be able to write production-grade code at the level of a mid-level backend engineer Experience designing metrics from scratch Experience training ML models that shipped to production with measurable metric improvements Nice to have Direct experience working on web crawling or indexing pipelines

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We’re looking for an Associate Product Owner to support the Product Owner in collaborating closely with client, translating product direction into clear, actionable work for our software delivery teams. You’ll help define requirements, write user stories, maintain a healthy backlog, and assist with sprint execution in an Agile environment. This role is ideal for someone early in their product/BA career who is structured, detail-oriented, and eager to learn how to build and ship SaaS products in the Payments and Compliance space. Core Responsibilities Take ownership of assigned features from requirement clarification through development, testing, and production release, with guidance from Product Owner or Product Manager as needed. Translate product needs into clear user stories, acceptance criteria, and development-ready tasks. Support backlog management: organize items, keep statuses updated, track dependencies, and prepare work for refinement/planning. Partner with developers and QA to clarify requirements, answer questions,

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: As a Senior Technical Program Manager, you will put your abilities to work building online services that are performant and delightful, and working with diverse team members and partner teams on delivering complex projects for consumer products. You have shown solid leadership in leading teams and programs to deliver successful outcomes. You will use industry standard methodologies for scheduling, tracking and execution of our projects as well as initiating, planning, and implementing intermediate-to-large cross team or company-wide programs. You will have a balance of people, organizational, and technical skills, and can execute and deliver successfully in situations with implicit authority. Interaction and leadership across functional lines is critical. What you'll be doing: Work with software developers to schedule development, write functional specifications, and drive decision-making to build amazing online experiences. Act as overall lead in driving technical discussions and solutions to business and/or customer requirements. You will handle all phases of the software development lifecycle including design, development, testing, and deployment, while collaborating with other internal teams and groups. You will participate in initial requiremen