Technical Writer Sr Jobs

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU The mission of the Global Go to Market (GTM) Enablement team is to ensure Box's customer-facing roles have the knowledge and training they need to be successful in role. This means ensuring our teams across the GTM organization have a best in class onboarding experience, ongoing product knowledge and skill building programs, and the tools, processes, and resources required to execute in their roles. This role will specifically center on the Box Consulting (BC) segment of the business, with an added focus on product enablement for our technical functions (Box Consulting, Customer Success Managers, Product Support, and Solutions Engineering). This person will help drive the overall BC and product enablement strategies and help th

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Electronics – Advanced Technician / Project Manager Location: Nashville, TN Employment Type: Full-Time | Exempt Reports To: Regional Director, Titan Electronics About Titan Electronics Titan Electronics, a division of Marksman Titan Security Group, provides integrated security technology solutions including access control, CCTV, alarms, intercoms, and structured cabling systems. We design, install, and maintain electronic security infrastructure that protects clients across corporate, industrial, healthcare, and multi-site portfolios throughout the Southeast. Position Summary The Advanced Technician / Project Manager serves as a hybrid field leader and project owner, responsible for the installation, configuration, and oversight of complex electronic security systems across Titan client sites in Tennessee. Based in Nashville, this role requires the support regional projects, ensure on-time delivery, and maintain Titan’s high standards of technical excellence and customer satisfaction. This position blends hands-on technical expertise with project management and client-facing responsibilities — ideal for a senior technician ready to step into a leadership and coordination role. Key Responsibil

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Hyperscale Line of Business builds and ships products to hyperscale customers at exabyte scale, with an emphasis on speed, reliability, and operational excellence. The Build Environments and Tools team owns developer productivity infrastructure related to build orchestration, build systems, and containerized build environments that engineers rely on daily to build and test software. We're looking for a Senior Software Engineer to join this team and help build fast, reliable, and reproducible build infrastructure at scale. You'll work hands-on with build orchestration, build-system internals, and containerized build environments — including large-scale C/C++ builds — while partnering with tech leads and engineers across the Hyperscale org to remove friction from everyday developer workflows. WHAT YOU'LL DO Design, develop, and maintain build orchestration systems and tooling Drive improvements to build speed, reliability, reproducibility, debuggability, and ease of use across local development and CI workflows Own and evolve containerized build environments, ensuring consistent, isolated, and reproducible build images Work on large-scale C/C++ build challenges, including dependency pruning, and static/dynamic linking tradeoffs Diagnose and resolve build-graph correctness issues, flaky builds, and incremental-build regressions Partner with tech leads and the engineering manager to shape the team's technical road

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - UAE About the Role: As a member of the Integrations Team, you’ll manage end-to-end integrations, translate technical requirements into solutions, and ensure a smooth, successful deployment. This is a hands-on role working closely with clients and internal teams, perfect for someone who thrives in fast-paced environments and enjoys solving complex problems with practical, scalable solutions. What you’ll be doing: Lead implementation and integration efforts for fraud and compliance products Work closely with clients and provide end-to-end support during thei

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Electronics, a division of Marksman Titan Security Group, provides electronic security system installation and service and is looking for an experienced Security and CCTV System Installer/Technician III. We are in one of the fastest growing industries, operating in a highly entrepreneurial environment, and searching for talent! The Security and CCTV Service Technician position reports to the Service Manager and Operations Manager. Duties/responsibilities include but are not limited to: 3 plus years of experience in servicing and configuring Enterprise Level Access Control Systems, DDE Elevator Integrations, Enterprise LevelIP CCTV Systems, DVR’s & NVR’s, Burglar Alarms, Intercom systems, Telephone Entry Systems, and associated Travel to customer sites in company provided vehicle throughout Chicagoland Area, Southern Wisconsin, and Northwest Indiana. Diagnose and repair equipment and configurations. Interface with customer personnel developing relationships and demonstrating systems; providing training as needed. Use technical manuals and interface with the manufacturer’s technical support to troubleshoot problems Other duties as assigned Education and/or Experience : Associates

Datadog Real User Monitoring (RUM) provides deep insight into frontend applications’ availability and performance. With Datadog RUM, customers monitor the health of their user experiences in real time and across all types of devices and frameworks: web, mobile, smartTVs, etc. Their frontend issues are correlated with backend telemetry (traces, logs, infrastructure metrics, database queries, etc.), their synthetic tests, and business data in a single place to quickly identify and troubleshoot issues across their stack. As a Product Manager for RUM, you will build solutions that help customers onboard to RUM and expand usage in the most efficient and scalable way, ensure experience consistency throughout the product, build intelligence based on availability and performance data, and work closely with enterprise customers to make sure their needs are met. As part of the team for this fast growing product, you will participate in the vision, strategy, and execution, driving the development and evolution of our RUM offering. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify customers' needs and business opportunities through quantitative data analysis and qualitative customer interviews. Translate needs and opportunities into business cases, features, product requirements, and roadmaps. Collaborate closely with cross-functional teams including engineering, design, data science, and product. Collaborate with marketing, customer success, and technical writing teams to deliver new features and services that are easy to use and understand. Communicate feature releases to internal and external users for efficient go-to-market and product discovery. Who You Are: At least 3+ years of Product Management experience (ideally in enterprise software se

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer II for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the IC6 level, you serve as the senior technical authority and architectural leader for a portfolio of high-impact customer engagements. You operate as a peer technical advisor to CTOs, VPs of Engineering, chief architects, and heads of data and AI, setting technical direction that extends beyond individual accounts and influences how Snowflake delivers AI solutions at scale. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER II YOU WILL: Serve as the senior technical authority and architectural leader for customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data and AI at Snowflake’s most strategic accounts. Lead architectural steering, technical reviews, and executive strategy alignment while shaping multi-year AI ro

You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the Principal level, you are the senior technical counterpart to CTOs, VPs of Engineering, and chief architects at our largest enterprise customers; you set the technical direction that the Frontier Engineering organization follows. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER YOU WILL: Be the trusted technical partner to customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data/AI at Snowflake’s most strategic accounts: lead architectural steering, technical reviews, and executive strategy alignment to help shape their AI roadmaps. Drive Architecture & Technical Strategy Across High-Stakes Deployments: Own end-to-end technical execution and outcomes across Snowflake’s most complex, high-visibility AI engagement

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an experienced Senior Data Engineer to design, develop and operate trusted, scalable data solutions that power decision-making and transformation across Sony Interactive Entertainment (SIE). Working within Enterprise Data Engineering, you will build reusable data pipelines, integration services and curated data products for business domains including Finance, Supply Chain, IT Operations, People & Places, and Sales & Operations. You will partner with engineering, platform, product and business teams, take end-to-end ownership of complex solutions, and raise engineering standards through technical leadership and mentoring. You will help create reliable, governed and AI-ready enterprise data foundations. Responsibilities Design and deliver enterprise data solutions · Design, build, test and maintain robust batch and near-real-time data pipelines and ETL/ELT workflows across enterprise systems, APIs, SaaS platforms and cloud data environments. · Develop reusable, well-documented data models and domain-aligned data products, translating complex business logic into reliable engineering solutions. · Lead technical design for assigned initiatives, e

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs. Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations. About the Role We are seeking a strong candidate with a proven ability to work with xfn teams and to manage internal alignment for critical priorities, including major product launches, external events that could impact our users and products and cross-cutting initiatives that require strategic support. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues. You will: Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with xfn teams — with a focus on safety. Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience. Drive processes across various teams to ensure a unified, efficient response during critical periods. Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming. We're looking for a blend of: 5–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role Demonstrated ability to work on and understand technically complex projects and program manage workflows. Experience working on projects and initiatives with a fo

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior Director, Partner Engagement & CRM (Global) to our Partner Marketing team in Brazil ! As Senior Director of Partner Engagement & CRM, you will own the global partner lifecycle: the engine that takes a partner from first sign-up to sustained, long-term business growth. You will lead a global team spanning lifecycle and CRM including partner enablement and education, as well as partner GTM motions, with a remit that covers every market Wellhub operates in. This is explicitly not a "keep the campaigns running" role. We’re looking for a stand-out marketer who is able to elevate our partner experience, bringing both technical and creative skillsets to design, architect and lead a high performing team. You will also be one of the most consequential AI builders in our marketing organisation. Partner lifecycle is the most agent-amenable surface in Partner Marketing, and it is where Wellhub expects AI to deliver visible, measurable leverage rather than incremental productivity. You will be expected to support the design and build of agentic systems and AI-driven decisioning into the lifecycle itself, not sim

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW The Product Support Engineer II a key member of the support team providing first level assistance to eClinical Solutions’ elluminate® clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues. Communicate directly with customers to gather information, resolve, or escalate issues and manage the support ticket life cycle and has the ability to quickly learn different applications, technologies and apply that knowledge to resolve issues quickly. Throughout the support ticket process, you are responsible for regular updates on ticket status, keeping the customer informed and ensuring customer satisfaction with the support process. KEY TASKS & RESPONSIBILITIES Respond to incoming support tickets and emails in an effective and efficient manner Identify, troubleshoot, and resolve all client problems, questions, and concerns within defined service level agreements (SLAs) Document, track and monitor the client’s problems and issues to ensure a timely resolution Coordinate and manage new software upgrade rollout plans Escalates unresolved problems to Tier 2 technical staff. 24*7 Availability for supporting the clients Train and Mentor, the Product support engineer 1 Provide instruction to users on new product features. Quickly analyze customer problems/issues, walk it through step-by-step resolution procedures, and accurately logs issue details in the issue tracking system. Education Experience: Bachelor’s degree or equivalent work experienc

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The Role: Reporting to the Director of Customer Success, UK and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you... Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key rela