User Escalation Specialist Jobs

About the Opportunity We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team. As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, prop trading desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients. What You'll Be Doing Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients. Revenue and Product Strategy Formulate a revenue strategy and optimization plan based on OKX's European product offerings Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features Strategic Leadership and Partnerships Work closely with local executive leadership to contribute to the company's overall strategic direction Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams Client Management and Growth Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks Compliance and Brand Advocacy Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience What We Look For In You Core Qualifications Bachelor’s degree in Bus

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions. In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy. Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance. Develop solutions for customers by working out existing product upon data integration, service application recommendations Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer Optimize business outcomes for customers by leveraging Appier’s AI and data assets Responsibilities Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions. Working as a liaison with clients and stakeholders to determine project requirements, scope, schedule, and deliverables. Preparing technical specifications for developers to implement. Creating user and training documentation for smooth operation. Troubleshooting technical issues and solving the issues by close communication with developers. Developing internal tools and scripts to streamline operations and visualize/analyze data. Escalating feature enhancements and help coordination between clients and Project Managers. Analyzing data and giving insights to customers and colleagues. Unde

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities and Tasks: Manage and support strategic and transformation programs/projects that impact Finance Work closely with project sponsor, cross-functional teams, and assigned workstream leads to develop the scope, deliverables, required resources, work plan and timing for new initiatives Demonstrate high-level of management and leadership skills Engage in definition of project scope and objectives collaboratively with relevant stakeholders and drive alignment in program deliverables/timeline Drive program execution with cross-functional groups ensuring timelines are met Displays conflict resolution and problem-solving skills to deliver quality results within set timeframe Proactively identify issues and risks that may impact the on-time delivery of tasks and deliverables Provide recommendations to address issues, risks, and other challenges Regularly communicate with finance leadership on project status, at times escalating for key decisions/support Participate in proactive resource planning and change management Coordinate user acceptance testing, and trainings as needed Promote continual learning and drive a continuous process improvement mindset Key Skills and Capabilities: Proven experience in Program/Project Management Demonstrate ability to effectively manage multiple projects and drive successful outcomes <l

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About the Role We're hiring a hands-on Engineering Manager to build and lead Replit's Anti-Abuse team from the ground up. This is a foundational 0-to-1 role: you'll define the anti-abuse roadmap, hire a small team of engineers and data analysts, and ship the systems that protect Replit's platform, users, and economics from adversarial actors. You'll partner across Support, Legal, Security, Infrastructure, and the Money and Growth teams to make abuse economically unviable while keeping friction low for legitimate users. Replit sits at the frontier of AI-native abuse. Our platform is a target for phishing and scam hosting, cryptomining, LLM token farming, card and coupon fraud, and increasingly, abuse driven by AI agents themselves. The team you build will define how Replit defends against all of it. What You'll Do Build the anti-abuse roadmap from scratch : Define the threat model, prioritize across abuse vectors (phishing/scam hosting, cryptomining, token farming, payment fraud, AI agent exploitation), and translate it into a shipping plan with clear sequencing and tradeoffs. Design progressive verification and identity infrastructure : Build the "ladder of trust" that gates increasing platform capabilities (referrals, additional credits, access to powerful agent features, Missions) behind escalating verification. This includes a humanity/identity layer that's distinct from user accounts, integrations with KYC-grade verification providers, and the policy engine that decides what level of trust unlocks what behavior. This infrastructure is core not just to promo integrity but to how Replit safely expands agent capabilities over time. Ship as a hands-on EM : Stay in the code. Use the latest AI coding tools (including Rep

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - United States About the role: We are seeking a detail-oriented and analytical professional to join our team as an UAT Analyst. The ideal candidate will be responsible for evaluating complex systems, developing and executing test plans, and ensuring the quality and performance of software applications across various platforms. This role requires strong technical expertise, excellent problem-solving skills, and the ability to collaborate effectively across teams. You’ll become a product expert, working closely with customers and internal product and engineer

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Drive risk strategy for company-level strategic initiatives, which includes: partnering with the company’s product, legal, operations, sales, and partnerships teams to solve risk problems and ensure a positive user experience. Perform research and analysis to assess Stripe’s current risk performance and develop and prioritize long-term strategic plans for future growth. Increase business enablement, allowing the types of supportable merchants to safely grow at scale, continuously optimizing for efficiency and effectiveness, and stay hyper focused on a positive user experience. Challenge the status quo and provide multiple alternative solutions and key execution criteria. Execute special projects and provide ad hoc analyses as initiatives, products, risks, and opportunities are constantly evolving. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Law, Business, Policy, Development Studies, or a related field, plus five (5) years post-bachelors, progressive related work experience as a Risk Strategist or a related occupation. Must also have five (5) years of experience in each of the following: Developing risk strategies and solutions and working with technical products, including working with product and engineering, and operations teams for implementation; Distilling complex, ambiguous risk and policy problems into clear guidance for internal sta

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role As a Product Engagement Specialist on the User Operations team you will be a hands-on systems builder responsible for making product launches and frontline feedback more scaleable, measurable and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams. We’re looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment. We are also looking for individuals that will not just do the day to day work - but will also be deeply involved in architecting the systems of feedback sharing and collection with our stakeholder groups across Support, Product, and Engineering. Think data systems, not better slide decks. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing. Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support read

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: The User Acquisition team at Zynga is looking for an experienced and accomplished User Acquisition performance marketer who will be responsible for managing large-scale advertising campaigns. This person is an analytical and business-savvy number-cruncher who will acquire users for Zynga’s growing mobile portfolio. This individual will focus on leveraging Paid Social Channels, Ad Networks, and DSPs to scale our current marketing efforts. You will be responsible for helping the team identify and develop mobile acquisition strategies, and work closely with engineering and machine learning engineers to further improve our internal tools. You are an experienced quantitative online marketer who can manage multiple priorities while delivering outstanding execution. This role is well suited for those

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role UX research at Anthropic works across products used by millions of people, on interactions that don't have established conventions yet. We inform critical decisions through rigorous research, working closely with curious, open-minded stakeholders who are eager to learn along with us. We combine qualitative and quantitative methods to understand user needs in a space that's evolving faster than anyone can track. We move fast, favor impact over polish, and increasingly build our own tools, deeply leveraging Claude to do research at the speed and rigor this environment demands. This role is on the Platform research team, embedded in Anthropic's Platform organization, which comprises the API, the agent and connector infrastructure developers build on top of it, and the Console, SDKs, and documentation they use to do it. A large share of what gets built with Claude is built on this platform, including many of Anthropic's own products, and the people who use it range from individual developers to the largest enterprises. The teams that build the platform are deeply technical, move quickly, and are deeply curious about and engaged with users. User research's job here is to give them a deeper and more systematic understanding of those users than they can get on their own, and to help the organization decide what to build for them next. This is a senior individual-contributor role with a great deal of autonomy. You'll work with the rest of the Platform user research team and with Platform's leaders to decide where research can make the biggest difference, and then lead that work yourself. Key responsibilities Work with Platform'

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . This is a 12-week internship during summer 2027. As a User Research Intern, you'll join our User Research team to help researchers, designers, and product managers understand user needs across products like Coinbase Cloud and developer tools. You'll tackle complex product problems, craft research reports that drive design and product decisions, and build foundational skills in UX research at scale. What you'll do: Own one or more research projects alongside researchers, designers, and product managers to investigate a product problem or area Plan and execute research to solve complex, ambiguous product questions using appropriate methodologies Deliver research reports that clearly communicate findings and provide actionable design and product recommendations Partner with cross-functional teammates to translate user insights into thoughtful product experiences that help people engage with the crypto economy Required Skills and Experience: Actively pursuing a career in user research through a degree in a research-related field, or equivalent experience Working knowledge of general research principles (experimental design, bias, confounds) and UX research principles (usability testing, design thinking) Demonstrated ability to communicate research findings clearly, supported by a final report from a past research project (school, bootcamp, or extracurricular) uploa

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning product design, research, design systems, content and globalization, and AI-driven software delivery, alongside a team of UX leaders driving impactful product experiences across the platform. You have a track record of making the people around you better — you drive quality and efficiency by establishing process, developing talent, and coaching your team to accomplish more than they could without you. You lead with curiosity, operate at the level of vision, influence, and alignment, and trust your senior leaders to own execution. You are an AI-forward leader. You don't just support AI adoption — you own it. You will define and drive the strategy for bringing AI into every function you lead: accelerating research synthesis, scaling design systems, automating content and localization, and modernizing the software development lifecycle through AI-assisted workflows. You pair adoption with judgment, setting standards so the work stays rigorous as it accelerates. You report to our Chief Product and Technology Officer, and may work remotely from anywhere in the US where Smartsheet is a registered employer. Your Organization includes Product Design, User Experience Research, Globalization & Content and Design Systems. You Will: Lead, evolve, and articulate a bold, user-centered vision for the future of design and user experience across Smartsheet's product portfolio and external systems. Own and scale research, design, d

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role We're hiring a Software Engineer for our User Operations team to own and build our product quality infrastructure and tooling — the systems that capture, triage, route, and acts on customer and product feedback at scale. You'll work on everything from intelligent bug reporting pipelines to software that captures customer feedback at scale to systems that give our business real-time visibility into our strongest Voice of the Customer signals. This is an internal-facing role with direct impact on product quality. You'll be building the systems that close the loop between what customers experience and what gets built — helping us catch problems before our users do, and ensuring the right signal reaches the right people, fast. If building an AI-native, first-of-its-kind Voice of the Customer program from the ground up excites you, this role is for you. What you'll do Develop AI-powered systems that synthesize customer signal at scale — separating noise from what matters, routing feedback to the right teams, and surfacing the voice of the customer in ways that actually shape product decisions. Build dashboards and data pipelines that give engineering and product leader

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Regional User Growth Senior Manager, SS-Latam to our User Growth team in Mexico ! As our Regional User Growth Senior Manager, SS-Latam , you'll own User Growth strategy and execution across Mexico, Argentina, and Chile: three distinct markets, one connected growth mandate. You'll lead a dedicated regional team while operating as the primary User Growth partner to our senior Spanish-Speaking Latam Revenue leadership (VPs and directors), translating data into strategy and strategy into hands-on, in-market execution. This is a senior, highly autonomous role: you'll set the regional growth agenda, build and coach a team, and stay close enough to the work to run the analysis, build the campaign, or fix what isn't working yourself when it matters. We expect you to use AI as a core part of how you and your team operate: accelerating analysis, reporting, and campaign development so you can move faster and go deeper than a traditional growth team. If you're energized by owning a multi-market region end-to-end, building senior stakeholder relationships, and leading with both strategic judgment and hands-on rigor, we'd love to hear

About the Team At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We translate real-world user and operational signals into timely decisions, practical interventions, and improvements to our products and systems. This role will take on new, ambiguous, or underdeveloped operational risks and help mature them into scalable capabilities. We work across USRO and partner closely with Product, Engineering, Data Science, Product Policy, Legal, Safety, Support, and external vendors or partnership stakeholders. About the Role We are seeking a Senior Operations Analyst to take on complex, ambiguous safety and risk problems and turn them into practical operational solutions that can scale. This is a senior individual-contributor role for a versatile operator who is comfortable moving between queues, investigation, analysis, workflow design, hands-on execution, and cross-functional leadership. Depending on team needs, the role may focus on emerging-risk incubation, cloud deployment partnerships, or other new operational areas. You will be expected to move quickly, work hands-on, and create structure without waiting for perfect requirements or a large support team. The work starts with the problem, not a prescribed process. You may investigate unstructured user signals, stand up a lightweight workflow, build an AI-assisted tool, improve an existing operation, or help a new launch become operationally ready. The goal is to produce durable systems that other people can run, not simply complete a series of individual tasks. The portfolio will change with company priorities and may span established harm areas, emerging-risk incubation, cloud deployments and partnerships, device safety, or new product launches. Some hires may focus primarily on cloud deployment operations, including launch readiness, partner coordination, safety workflows, and operational monitoring. You will ty

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a User Researcher on the Economy team, reporting directly to the Director of Design Strategy & Operations, you will generate actionable qualitative and quantitative insights that shape core economic systems, developer monetization workflows, and immersive brand experiences. Embedded directly on product teams, you will conduct generative and evaluative research centered on how creators build businesses, how brands interact on the platform, and how users participate in virtual economies. You will tackle high-priority features, solve complex behavioral puzzles, and help translate multi-faceted economic infrastructure into intuitive, trustworthy, and scalable experiences. Partnering closely with Product, Product Design, Engineering, Data Science, and Policy, you will ensure user needs directly inform platform decisions while driving mutual value across players, creators, and brands. You will: Execute end-to-end mixed-methods research projects to understand creator monetization, payouts, advertising, and commerce workflows, translating abstract user behaviors into clear product feature recommendations. Conduct foundational research to uncover key user pain points, mental models, and behav