User Escalation Specialist Jobs

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About The Opportunity The trading bot domain has emerged as one of OKX's most critical and rapidly growing sectors over the past two years. It constitutes a significant share of our platform's daily active traders and trading volume. With this swift growth, escalating user demands, and a promising future for this business, we are committed to allocating more resources to this sector. Our aim is to build top-tier products and ultimately grow this line into a billion-dollar enterprise. What You’ll Be Doing Develop strategies to boost trading bot volume and user acquisition. Collaborate with cross-functional teams, including design, engineering, and data analysis. Based on trading users' needs, design trading bots efficient for particular market situations. Conduct user research and competitor assessments to identify potential opportunities for product innovation and optimization, enhancing user conversion and retention. Advocate for robust engineering solutions and scalable product/system architecture designs, ensuring efficient new product development. Manage projects with efficient scope, timeline, an

Who we are About Privy Our mission is to make privacy and user ownership the default online. To do so, we build simple, flexible APIs and tools for developers that make it easy to build new products on crypto rails. Privy owns the abstractions and infrastructure layer above wallets, integrating across chains, third-party providers, and Stripe products like Treasury and Link. We get to solve hard technical problems while leveraging Stripe's distribution to reach customers like Ramp, Klarna, Deel, Kraken, Hyperliquid, and Fomo — powering experiences for both mainstream users and crypto natives. Learn more about Privy: Privy and Stripe: Bringing crypto to everyone About the team Engineering at Privy is distinguished by: High urgency: Shipping very small iterations, very fast, to learn very quickly. Product taste: Our customers are developers, and to build effective products for them requires technical knowledge - you will often be "the PM". Security mindset: A great portion of our product is trust. While we have a dedicated security team, every engineer brings security to their designs from the start. In practice, we use boring technology like Node, React, and AWS so we can focus our engineering energy entirely on pushing the boundaries of Privy's core product, e.g. through hardware enclaves, multi-region low latency APIs, and blockchain abstractions that are accessible to mainstream developers. What you’ll do As a Security Engineer at Privy, you will help keep a rapidly growing platform secure through hands-on investigation, operational ownership, and building real code to solve real problems. You’ll work across security operations, incident response, application and infrastructure security, and internal tooling. This is not a role limited to reviewing logs and designs or simply escalating findings. You will carry real ownership for the day-to-day work that protects Privy: investigating anomalies, improving security workflows, and building the automa

The Fusion Center Analyst Shift Lead will actively manage and engage in the operational uptime of our robotaxi and test fleet. Primary responsibilities include live troubleshooting of hardware/software issues, interfacing with operators, capturing troubleshooting details in Jira, and reporting back to our Fleet Support Engineering team. You will work closely with leaders within the Fleet Operations organization and assist and interact with multiple teams across the company, including TeleGuidance, PMO, User Experience, and Product. Our Shift/Team Leads are disciplined team players who believe in doing everything it takes to accomplish the mission safely. As a Fusion Center Analyst Shift Lead, you will lead a team of Fusion Center Analysts to ensure they are meeting our Service Level Agreements (SLA’s) and to Zoox standards. Additionally, you will be responsible for maintaining productivity, quality and safety standards for both the robotaxi and test fleet for all operating hours. Shift/Team Leads at Zoox are hands-on with their team, working with & alongside them daily, leading by example to ensure all software and hardware tests are executed to Zoox’s high standards. You will be the field expert for tools, features, and functions related to TeleOps workflows, coordinating and streamlining processes supporting Fleet Operations at Zoox. Shift: Monday - Friday, 10am - 6pm In this role, you will: Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals Become knowledge experts on all Zoox platforms Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments Act as a “player/coach” regularly and as the first point of contact to support service escalations Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicl

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 4+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience design

HR Business Partner, Corporate Functions About the Role We're looking for a new member of our People team who loves all things People! This HRBP role sits within the HR Business Partner team, supporting the Corporate Functions (Finance, Accounting, IT, Infosec and Legal) and Marketing client groups. You'll partner closely with Senior HR Business Partners to deliver a world class day-to-day experience for employees and managers, with a strong focus on employee relations and building the coaching capability of our first-line and mid-level managers. This role will be based in Palo Alto, CA. Onsite 3 days per week. What You'll Do Be an AI-native HRBP, not just an AI user. Question how People work gets done today (manager coaching prep, ER documentation, program rollouts) and bring ideas to redesign the workflow around AI rather than just speeding up the old one. Know where human judgment stays non-negotiable; ER, coaching, and sensitive conversations are never handed off Let data not just anecdotes guide how you coach managers and flag emerging people trends and issues Serve as a trusted, go-to partner for employee relations, helping managers and employees work through workplace concerns, guiding them to the right resolution, and escalating complex or sensitive cases to the Senior HRBP as needed Build the coaching capability of first-line and mid-level managers, helping them grow their own people leadership skills rather than just solving issues for them. Covering organizational health, employee engagement, development, and policy interpretation Partner with and support the Senior HR Business Partner(s) on business-specific people initiatives and roadmap execution Support execution of annual people programs (year-end and mid-year performance reviews, talent reviews, compensation planning, engagement initiatives, succession planning) in partnership with the Senior HRBP Partner with Centers of Excellence (Compensation, Talent Acquisition, Talent & Developm

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For · You have a total of 1.5+ years of experience as a software engineer. · You have experience shipping web apps using declarative UI frameworks like React or Vue · You have experience shipping mobile apps using native or cross-platform languages like React Native · You have

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Marketplace and App Experience domain is the main pillar of our core consumer strategy, driving the user journey across all of our frontend surfaces: Mobile and Web. The teams span across multiple products and areas to engage and provide value to our customers, starting with the Home hub in the app or website, which expands into the various product offers and journeys a user can embark on with Affirm. This role will be at the forefront of our front-end facing cross-team projects, working closely with other teams and engineers across our mobile and web technologies, while also evolving and collaborating with every product experience team at Affirm. What You'll Do · With the support of your team’s tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For · You have a total of 1.5+ years of experience as a software engineer. · You have experience shipping web apps using declarative UI frameworks like React or Vue · You have experience shipping mobile apps using native or cross-platform languages like React Native · You have

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is a global company that connects people to transportation to change the way we live and get around our communities. Our drivers and passengers entrust Lyft with their personal information and travel details to get where they are going and expect us to keep that data safe. Lyft's Privacy team is composed of engineers and analysts dedicated to ensuring appropriate data protections are applied to our drivers' and passengers' data. Our goal is to make privacy the default setting for our internal engineers and our customers. We help design architectures, build a scalable data platform, and define policies to reduce the exposure of user data and ensure appropriate privacy and security protections are applied across the company. We are looking for a highly motivated, collaborative, team-focused and technically strong Senior Software Engineer to join our Privacy team. As a member of this team, you will design and build systems that make privacy the default at Lyft. Every day, you'll partner with engineering, product, legal, and compliance stakeholders on high-impact projects — from building data redaction pipelines to enabling users to exercise their privacy rights to deploying data management systems across a diverse set of Lyft services. You'll bring strong engineering instincts, a passion for privacy, and the ability to lead large projects from idea to execution. Responsibilities: Design, build, and maintain systems that enhance privacy across the organization Independently lead large projects from idea to execution Advocate for user privacy throughout the organization, consulting engineering teams throughout the software development lifecycle and escalating potential privacy concerns Write well-crafted, well-tested, readable, and maintainable code Participate in code reviews to ensure code quality

👋 Welcome to Glide! At Glide we’re reimagining the banking experience for the modern world . Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers. You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Digital Program Manager (DPM) to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world , and we’re hoping you can help us do that! Your Responsibilities: Run customer implementations from kickoff to go-live, including requirements gathering, implementation calls, User Acceptance Testing meetings, and bug reporting Oversee customer account management, including formal communications of product updates and roadmaps Travel to client sites for project kickoffs, training sessions, and other key project activities Leverage AI tools to streamline and optimize day-to-day responsibilities Analyze customer data to ideate and recommend new features and enhancements Maintain an accurate record of all customer interactions and transactions, reporting and escalating issues as needed Identify and develop new business opportunities with existing clients Need-to-Haves: Strong understanding of SaaS business models and large-scale software implementation projects Experience working at a financial institution or fintech company Excellent communication and negotiation skills Technical understanding of fintech products Experience working with agile engineering and design teams Nice-to-Haves: Customer-facing experience at an early-stage company Previous experience in a product or customer-facing role at a fintech or FinServ company Experience with data analysis tools such as SQL Familiarity with project management tools, customer success software and CRM systems A collaborative, entrepreneurial spirit And finally, a brief overvi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Join the pioneering Servicing International team at the forefront of Affirm's global expansion, building the foundational platform to launch our products into a new generation of international markets. This role will focus specifically on purchase protection, including disputes and refunds—a critical part of the user journey and an area of significant investment—to ensure trust and satisfaction for our newest customers. Success requires deep collaboration, and you will partner closely with European engineering counterparts and engineers across our global Servicing Engineering organization to build cohesive, scalable solutions. If you are passionate about creating world-class user experiences and excited by the challenge of launching products in new regions, join us. Help build the next generation of Affirm's platform and define our presence around the world. What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join Everpure™ as a key operational anchor driving the performance, integrity, and scalability of our HR technology ecosystem. In this business-critical position based out of our Bengaluru office, you will own the end-to-end administration of core HR applications—with an initial primary focus on mastering and optimizing TeamOhana alongside our ATS, LMS, and key internal platforms . You will partner directly with cross-functional leaders across HRIS, HR Operations, Talent Acquisition, Learning, and Finance to ensure seamless data accuracy, role-based security, and system reliability. By translating complex operational requirements into clean system governance, your work directly enables our global workforce to scale efficiently and securely. WHAT YOU'LL DO HR Application & Access Governance: Administer assigned HR software platforms (initially focused on TeamOhana), configuring user roles, permissions, reference data, and onboarding/offboarding workflows to guarantee 100% data integrity and compliance. Workforce Data Integrity & Auditing: Conduct routine data quality reconciliations, system health checks, and security audits across HR systems to eliminate data discrepancies and streamline upstream/downstream integrations. Cross-Functional System Support: Triage, diagnose, and resolve daily administration and data issues submitted by stakeholders, escalating technical anomalies to HR Tech process owners whil

Weekly office requirement : Hybrid, 1 day/week Employment type : Permanent Working Hours : 09.30 AM - 17.30 PM Athens time Seniority level: Mid-Senior Language: All stages of the recruitment process will be conducted in English At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a ( Senior) Product Experience Executive to play a key role in our Product team in Athens . If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. Sounds great, what will I be doing? 🤔 As a Product Experience Executive / Senior Product Experience Executive, you'll act as a point of expertise for both external clients and internal stakeholders using our data, platforms and API products. You'll play a critical role in ensuring the smooth and effective operation of the support queue. Beyond reactive support, you'll have a strong strategic focus on continuous improvement and operational excellence: owning internal and external documentation and working with cross-functional teams to improve the product experience and support processes. A few things you'll be responsible for: 👉 You'll handle incoming queries across live chat and ticketing channels, troubleshooting issues, managing user administration, joining client calls and escalating to leadership and other teams where needed. 👉 You’ll create, maintain and drive the adoption of our self-serve support resources, including our public Help Center and documentation that powers our AI support, to reduce friction for users and improve overall support efficiency. 👉 You'll actively monitor the support queue to spot inefficiencies and recurring problem areas, and work cross-functionally to implement scalable solutions. 👉 You’ll proactively report on support trends across clients, verticals, and products, surfacing insights that inform broader business decisions. 👉 If you’