User Escalation Specialist Jobs

About the Team Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure. Employee needs guide what we build, improve and choose to eliminate. About the Role Reporting to the Head of Global IT, you’ll lead ETX globally, building on the team’s capabilities and customer-zero work to continually advance the employee experience. You’ll shape ETX’s strategy, investment priorities and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification. You’ll develop leaders and strengthen teams where people feel valued, own meaningful work and enjoy working together. This role is based at our San Francisco headquarters and requires an in-office presence. In this role, you will: Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes. Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish. Accelerate ETX’s agent-led and customer-zero work as capabilities advance: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification. Develop leaders who earn trust, grow others and sustain an environment where people feel valued, take pride in their work and enjoy working together. Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads. Scale global services to support company growth, with clear commitments to reliability, security, responsiveness, and effective controls. Measure performance through employee effort, service quality, and time to resolution. Shape priorities and investment wi

At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. Applying to Render We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an Editor on Roblox’s Corporate Communications team, you’ll be part of the team creating content to support the company’s goals and narratives in several key areas, including product innovations, AI, safety, creator community, and our users. This hands-on role is pivotal in crafting clear, concise, authentic copy at scale. You will collaborate with Communications and Marketing partners, company executives, product leads, and other business partners to strategically align on compelling messaging and content that tells the world about Roblox. Your unwavering attention to detail, project management skills, collaborative mentality, and passion for clear, persuasive writing will be integral to our mission to connect a billion people with optimism and civility. You Will Enhance the overall Roblox brand by crafting clear, compelling copy about our products, innovations, etc. Collaborate with cross-functional partners across the organization to align on the best strategy and messaging to achieve our goals Write for press, user, and creator audiences, and switch easily between them Work with cross-functional partners to clarify requirements and deliverables when there is ambiguity or discon

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Data Product Experiences (DPE) team is dedicated to making Stripe's merchant-facing data products intuitive, delightful, and actionable. We build client-side rendering engines, high-performance charting libraries, and interactive visualization interfaces that handle high-throughput streaming telemetry and real-time merchant analytics. What you’ll do In this role, you will architect and build high-performance client-side data rendering engines from scratch to visualize tens of thousands of data points smoothly. You will collaborate closely with Designers, Product Managers, and Front-End Systems Engineers to define cutting-edge data visualization paradigms that reduce cognitive load and prevent visual fatigue for Stripe's users. Responsibilities Partner with designers and product managers to prototype, build, and ship interactive analytics dashboards and data visualization tools across the Stripe Dashboard. Contribute to Stripe’s core design system by developing scalable, reusable visualization components and charting standards for engineering teams. Design frontend integration strategies and robust API contracts to enable seamless adoption of analytics components by partner teams. Provide technical leadership and mentorship through code reviews, pairing, and fostering frontend engineering best practices. Collaborate across Product, Design, Data Infrastructure, and Analytics teams to deliver high-quality, data-driven user experiences. Opti

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Data Product Experiences (DPE) team is dedicated to making Stripe's merchant-facing data products intuitive, delightful, and actionable. We build client-side rendering engines, high-performance charting libraries, and interactive visualization interfaces that handle high-throughput streaming telemetry and real-time merchant analytics. What you’ll do In this role, you will architect and build high-performance client-side data rendering engines from scratch to visualize tens of thousands of data points smoothly. You will collaborate closely with Designers, Product Managers, and Front-End Systems Engineers to define cutting-edge data visualization paradigms that reduce cognitive load and prevent visual fatigue for Stripe's users. Responsibilities Partner with designers and product managers to prototype, build, and ship interactive analytics dashboards and data visualization tools across the Stripe Dashboard. Contribute to Stripe’s core design system by developing scalable, reusable visualization components and charting standards for engineering teams. Design frontend integration strategies and robust API contracts to enable seamless adoption of analytics components by partner teams. Provide technical leadership and mentorship through code reviews, pairing, and fostering frontend engineering best practices. Collaborate across Product, Design, Data Infrastructure, and Analytics teams to deliver high-quality, data-driven user experiences. Opti

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Overview The Prompt Engineer is a specialist in building, expanding, and managing AI Agents that power project44’s AIA Operations organisation. Acting as both an AI workflow architect and operational strategist, the Prompt Engineer plays a central role in designing, governing, and scaling the operational frameworks that

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Due to rapid growth and increased demand for our Privacy, Security, Data Governance, GRC, Third-Party Risk, Ethics and Compliance, and ESG platform, OneTrust is seeking a Senior UX Designer to join the User Experience Design team within our dynamic Research and Development team. This team continually improves the usability, design, and overall experience of OneTrust offerings, including web applications and other products and services. It is an excellent opportunity to improve the experience of an exceptionally wide range of users around the world. Your Mission The Senior UX Designer will work under the oversight of a Principal UX Designer and assist with all the UX responsibilities below: Design: Create deliverables for the entire design process, including information architecture, interface design, interaction design, and low and high-fidelity prototypes. Standards: Identify, define and promote UX best practices, including templates UX Metrics: Identify, collect, and analyze data to inform user experience decisions, including web metrics, customer sup

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. In this role, You Will: Design, develop, and implement exceptional user interfaces for web applications using modern web technologies such as HTML, CSS, and JavaScript. Collaborate closely with product managers, UX designers, and other stakeholders to gather requirements, own the user experience, develop wireframes, and create high-fidelity prototypes. Develop and maintain API integrations, ensuring seamless communication between front-end and back-end systems using React and gRPC. Contribute to back-end development with a focus on creating robust APIs and ensuring smooth communication between the front-end and server using technologies like Node.js or Python. Build, test, and deploy full-stack web applications using React and gRPC, while ensuring responsiveness, performance, and scalability. Optimize web applications for performance, accessibility, and SEO best practices. Troubleshoot and resolve UI and back-end related issues, ensuring a consistent and optimal user experience across multiple platforms and devices. Write clean, maintainable, and well-documented code adhering to established coding standards, and deploy/debug using platforms like Vercel. Id

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is looking for an Engineering Manager to lead and scale our Data Warehouse & Streaming Infra team. You'll own the data platform that Anthropic runs on: the foundation every team relies on to understand the business, make decisions, and keep our systems safe. Every org is your customer. As data volumes grow rapidly, and more of it arrives as real-time streams across multiple clouds, you'll help your team make that stack faster, more robust, and ready for what's next, and you'll shape the long-term vision for how data flows through one of the fastest-growing companies ever. This is a high-visibility, high-impact role that calls for both deep technical judgment and strong people skills. You'll partner with leaders across finance, data science, product, engineering, and research to uncover and meet their needs, and you'll grow a small, strong core into a large team. We're looking for someone who is comfortable with ambiguity, energized by both business and technical impact, and cares deeply about people. Responsibilities Lead, grow, and mentor the Data Warehouse & Streaming Infra team, fostering a culture of ownership, collaboration, engineering excellence, and execution at speed Own Anthropic's data warehousing, streaming, and processing capabilities end-to-end: "wow" user experience, ops, reliability/security/governance/cost, long-term strategic vision Support the team to scale and evolve our data ingestion, event streaming, change data capture, storage, orchestration, compute, query, and reporting systems at pace with business growth Collaborate to define and execute the roadmap for Anthropic's batch an

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is redefining what’s possible in legal work by combining cutting-edge AI with intuitive product experiences. As we scale rapidly and take on increasingly complex use cases, we’re expanding our product engineering team to accelerate our ability to ship fast, delight users, and build infrastructure that scales with us. As an Engineering Manager for Product Engineering, you’ll lead teams of fullstack engineers building the core product surfaces that lawyers and legal professionals use every day—from complex workflows and collaboration tools to elegant user interfaces powered by sophisticated backend systems. This role is equal parts product intuition and technical execution. You’ll be trusted to make fast, high-quality decisions, ship impactful features, and grow a

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As the Senior Product Manager for this group, you are the product owner for developer earnings supporting all creators in managing earnings from their game and re-investing those earnings in their growth. You drive innovation in ways in which creators can maximize their earnings by making it easy and safe to manage their earnings and spend on the platform. You lead the strategy and execution for helping our run their businesses better while making sure our users have the best experience on the platform. You drive automation for creators that results in outcomes that are accretive for the developer, the user and the platform. You help businesses on Roblox manage their payouts to their collaborators and members. If you are an entrepreneurial product leader, who doesn’t hesitate to propose bold ideas and put them into action, you’ll be a great fit. This role based in San Mateo, CA reports to the Director, Virtual Economy Monetization and Platforms. You Will: You will drive the product strategy and vision for an innovative developer monetization platform on Roblox, leading the industry in defining ways in which users and developers can find value on this platform. Have full re

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic is looking for an empathetic engineering manager to lead a team building internal tools that enable and increase productivity for our employees, especially tools for security, authorization and automation. You'll partner closely with internal users to understand needs and set direction for efficient solutions, often augmenting the tools with Claude for a greater experience and impact. On the Business Technology team, we are passionate about delighting and enabling our users through thoughtful and easy-to-use everyday solutions. At Anthropic, we're building towards an ambitious mission of ensuring AI systems are safe and beneficial to humanity. Our team plays a crucial role in this mission by enabling our teams to work efficiently and securely at scale. Responsibilities Lead and grow a team of engineers building full-stack internal tools for business-critical use cases Partner with different teams to deeply understand their workflows and identify opportunities for improved productivity through engineering Set technical direction and prioritize roadmap initiatives that drive the most impact for internal users Foster a culture of rapid iteration, user feedback, and continuous improvement within the team Champion best practices in API design, security, and user experience across the team Monitor system reliability, build for operational excellence, and own incident response processes Hire, develop, and retain top engineering talent You may be a good fit if you Have 7+ years of experience in software engineering, with 2+ years in an engineering management role Have a track record of building and shipping produ

Job Overview Wargaming’s Center for Player Insights is hiring an experienced UX Researcher to champion player needs and inform product decisions across live-service and in-development titles. You will partner closely with game teams, including UX Design, Game Design, Product Management, and Product Analytics, to frame research questions, select the most suitable methods, and run both in-lab and remote UX research studies. You’ll synthesize findings into clear, actionable recommendations that influence roadmaps and player experience quality. Reports to Director of Player Insights What will you do? Plan, design, and run research across the product lifecycle, including usability testing, playtesting, longitudinal or diary studies, concept testing, focus groups, and one-on-one interviews, both in person and remotely. Translate stakeholder questions into clear business goals and research objectives. Define research hypotheses and sampling plans. Manage studies end-to-end, including scoping, design, recruiting oversight, moderation, analysis, reporting, and presentations. Drive timelines and keep stakeholders aligned across multiple projects. Partner with Research Operations on participant recruitment and incentives, and lab or remote setups. Uphold research ethics and data privacy best practices. Synthesize and communicate actionable insights and recommendations tailored to game teams, ensuring findings are clear, prioritized, and easy to act on. Contribute to the Center for Player Insights’ research strategy and evangelize user-centric development across Wargaming. Stay current on industry trends and play Wargaming titles to build deep product understanding. Be willing to occasionally adjust working hours for participant availability with advance notice, including late evenings on weekdays. What are we looking for? 2+ years of hands-on UX or user research experience in a business environment, with demonstrated end-to-end ownership of studies, independently scopin

Asana is seeking an experienced and empathetic Software Engineer to join our AI Teammates Experience team. Asana’s AI Teammates are fundamentally changing the way teams collaborate in and outside of Asana by giving teams access to AI agents that can take on tasks and collaboratively work with human colleagues to complete them. You’ll be building engaging experiences that enable our customers to work effectively with their AI Teammates. You’ll build the interaction and product surfaces for teams, users, and admins, working closely with foundation teams on prompting systems, evaluation/testing infrastructure, and agent capabilities. We’re looking for an engineer who is passionate about AI, curious to learn about everything from how people interact with agents to prompt engineering. This role can be based in our San Francisco offices with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. About the team AI Teammates Experience owns the end-to-end user-facing experience of AI Teammates, from first discovery and adoption through ongoing collaboration. We build for three core audiences: teams, admins, and individual users. We help teams create, discover, interact with, and manage their AI Teammates; help admins deploy AI Teammates successfully in their organization; and help users discover and work with their Personal Teammates. About Asana AI Teammates AI teammates are autonomous, specialized AI agents designed to work alongside human teams, handling complex, multi-step workflows like product management, customer service, and sales. They can help teams make progress across workflows around the clock, share context to boost productivity, and act as collaborato

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Backend Software Engineers at Palantir build software at scale to transform how organisations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Your day-to-day workflow will vary, adapting to the requirements of our users and the technical challenges that arise. One day, you may find yourself collaborating with other engineers to architect a new system that enables a novel workflow, the next you could be fine-tuning performance to enable low-latency operational outcomes. Our Product Development organisation is made up of small teams of Software Engineers. Each team focuses on a specific aspect of a product and work collaboratively to build cross functional capabilities, streamline user workflows and continuously improve our software's efficiency and reliability. We’re hiring engineers who are passionate about solving real-world problems and empowering both developers and end-users to work optimally. If you’re motivated to develop reliable, performant, and scalable systems, and to design robust APIs and primitives, this role offers the opportunity to make a