User Escalation Specialist Jobs

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

Dynamics 365 /Power Platform Developer Microsoft Dynamics 365 • Power Platform • Configuration & Development • Tier III Support Location: Remote / Contractor Site, with occasional in-person meetings or workshops as required Clearance: Must be a US Citizen, Ability to obtain a DHS clearance required; current DHS clearance preferred. Work Status : Remote A Role with Purpose and Impact Dev Technology is supporting the operations, maintenance, and continued enhancement of a mission-essential platform in an environment built primarily on Microsoft Dynamics 365, SharePoint, Microsoft 365, Power Platform Government, and Azure. In this role, you will help configure, extend, troubleshoot, and improve Dynamics 365 and Power Platform capabilities that support case and matter management, reporting, dashboards, approval processes, knowledge management, and day-to-day user needs. You will partner closely with the client development and maintenance teams as well as the inhouse Helpdesk and Government users. This role is designed for a hands-on Microsoft platform specialist who can move comfortably between configuration, development, troubleshooting, customer support, and release planning in a secure federal environment. Dynamics 365 Delivery and User Support This role blends Dynamics 365/Power Platform development with configuration and advanced user support. You will: Configure and extend Dynamics 365 Online and Power Platform capabilities to meet evolving business requirements. Develop and maintain reports, Advanced Find views, queries, dashboards, approval processes, and knowledge base/customer service portal capabilities. Configure Dynamics CRM organizations and support release management, deployment, and troubleshooting for release-ready solutions. Work directly with the client’s Tasking System users to provide technical assistance , configuration support, training, an

Workplace Environments Project Manager (Europe, Middle East, and Africa) Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Environments team is part of the Workplace organization at Stripe, within the broader Finance organization. The team combines expertise in project delivery, interior design, and space planning to create welcoming, functional spaces that balance operational integrity with craft, beauty, and moments of whimsy. The team applies consistent global principles and high standards while responding to local culture, context, and user needs. The goal is to create workplaces that function intuitively, reflect Stripe, and help employees do their best work. What you'll do You'll shape and deliver workplaces across Europe, the Middle East, and Africa, leading projects that range from targeted improvements to complex fit-outs and major developments. You'll partner with regional and global teams to turn workplace strategy and standards into spaces that respond to local context and user needs. This role requires travel within Europe and occasional international travel based on project needs. Responsibilities Lead multiple workplace projects of varying sizes, complexity, and stages, with end-to-end accountability for scope, schedule, budget, risk, quality, and delivery Translate global workplace strategy, design guidelines, and operational standards into locally effective project plans and outcomes Establish project governance, including decision rights, stakeholder checkpoints, escal

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Direct Surfaces Team’s mission is to make it delightful for users to manage their money. We’re rebuilding and unbundling the core of Stripe so that no matter what the business, the location or use-case there is a single place that can fulfil all financial needs: Stripe Treasury . This is a 0 → 1 new business at Stripe so if that sounds exciting we’d love to hear from you! What you’ll do Full-stack engineers at Stripe are comfortable working on new products under fluid conditions, seamlessly balancing tactical and strategic considerations. Responsibilities Scope and lead technical projects, laying the groundwork for our products to iteratively evolve and scale Design, build, expand and maintain UIs their related APIs and services Work with our partners to design and launch new features and capabilities Align our technical decisions with Stripe’s broad strategic initiatives, while also advocating for needs specific to emerging new businesses Work with engineers across the company to understand when existing infrastructure can be leveraged vs. when building a bespoke solution is prudent Develop and execute against both short- and long-term roadmaps. Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Who you are We’re looking for fullstack software engineers with experience building scalable products who have an eye for detail and are hap

Position Overview: As an Associate Service Desk Analyst, you’ll be one of the key people helping our employees get the most out of their technology. You’ll provide friendly, reliable technical support, troubleshoot hardware, software, and network issues, and make sure problems are resolved as smoothly and quickly as possible. You’ll manage incidents from start to finish, keeping users informed along the way and making sure more complex issues are escalated to the right teams when needed. You’ll also have the opportunity to contribute to improving our IT processes, documentation, and knowledge resources, helping us continuously improve the support we provide. We’re looking for someone who enjoys solving problems, helping people, and learning new things. Strong analytical, communication, and customer service skills are important, as well as a proactive attitude and the motivation to grow your career within the organization. You’ll work both independently and as part of a global team, so being comfortable collaborating with people across different locations and teams is key. Key Responsibilities Deliver comprehensive onsite and remote technical support, ensuring rapid resolution of hardware, software, and network issues to maintain optimal business continuity and user productivity. Proactively manage and update service tickets throughout the incident lifecycle, leveraging advanced troubleshooting skills and maintaining clear, professional communication with stakeholders at every stage. Demonstrate in-depth proficiency with Diligent’s core technologies—including Windows, Mac OS, and O365— applying best practices to resolve complex technical challenges and enhance the end-user experience. Serve as a subject matter resource for both hardware and software support, collaborating with crossfunctional teams to drive continuous improvement in IT service delivery. Actively contribute to the development and maintenance of knowledge base resources, synthesizing insights fr

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management. Focused on maintaining our nimble, agile, and entrepreneurial culture. Committed to growing our business and hiring the best talent to help us get there. THINGS YOU WILL DO As a System Business Analyst , you will play a key role in delivering technology transformation initiatives within the Core Banking domain. You will work closely with business stakeholders, architects, developers, testers, and product owners to analyze business needs, translate them into system requirements, and support the implementation of modern banking solutions. You will participate in end-to-end project delivery, ensuring that business requirements are accurately reflected in system design while maintaining alignment with business objectives and regulatory expectations. Main Duties Gather, analyze, and document business and system requirements for Core Banking applications. Translate business needs into detailed functional and technical specifications, user stories, process flows, and acceptance criteria. Collaborate with business users, Product Owners, Solution Architects, and development teams throughout the project lifecycle. Analyze existing banking processes and identify opportunities for optimization, automation, and digital transformation. Support the design and implementation of Core Banking solutions, ensuring alignment with business processes and system architecture. Perform impact analysis for new business initiatives, regulatory changes, and system enhancements. Facilitate work

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! You will join the team as a Software Developer , responsible for designing, building, and maintaining scalable backend systems and APIs that power web and mobile applications. The role requires proficiency in backend engineering, cloud services (preferably AWS), databases , and developing secure, high-performance systems . You’ll work closely with software developers, product managers, and cross-functional teams to deliver reliable, secure, and performant services that enable seamless user experiences 1. Solution Design & Development Design, develop, and maintain innovative, customer-centric, high-performance, secure, and robust applications. Build and integrate scalable backend services with responsive frontend interfaces. Work with architects and other software engineers to develop scalable solutions 2. System Decomposition & Iterative Delivery Break down large, complex systems into smaller, manageable implementation slices. Use prototypes and iterative delivery to de-risk unknowns and validate assumptions. 3.

Salary Range: PLN 350,000 - 474,000 PLN Subject to alignment to the responsibilities and duties of the role About the job Help system software engineers do their best work while keeping delivery clear, focused and moving. As System Software Engineering Manager, you will support engineers in Graphcore’s Gdańsk office. You will manage career development, coach individuals and help the team work with clarity. You will also act as Scrum Master for the Drivers and Utilities team. You will facilitate planning, remove blockers and help engineers turn priorities into achievable delivery plans. This is a management and facilitation role, not a hands-on development position. Your low-level software background will help you understand the work, ask better questions and support the team effectively. The role sits close to system software, silicon and hardware development. That gives you real scope to connect people, improve collaboration and shape how delivery happens. The team and culture The Drivers and Utilities team builds custom host control software in Linux kernel and user space. Their work includes low-level C and C++ libraries and tools that help customers get more from Graphcore products. Work spans teams, disciplines and locations. You will help engineers in Gdańsk stay connected, supported and heard within the wider System Software group. Decisions are shaped through shared context, clear priorities and practical planning. You will work with the Product Owner, technical leads and Senior Engineering Manager to keep progress visible. What we’re looking for · Experience managing and developing software engineers through coaching, feedback and career conversations. · Practical experience as a Scrum Master or in a similar team facilitation role. · Ability to help teams plan realistically, remove obstacles and improve without adding unnecessary process. · Experience working alongside Product Owners and technical leads, with clear role boundaries. · Strong communicati

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We are seeking a highly motivated and analytical individual to join our Growth Analytics International team. This team plays a crucial role in conducting research, monitoring performance, and running experiments to develop exceptional products for both consumers and merchants while driving long-term growth for the business. As Affirm continues expanding into new international markets, this role will be instrumental in establishing the operational analytics framework for new launches, beginning with Australia and expanding into future international markets. The ideal candidate will possess strong analytical and problem-solving abilities, a collaborative mindset, an eagerness to learn, and the patience to tackle complex challenges. Our team takes an end-to-end business analytics perspective, partnering across the organization to develop recommendations and solutions that enable the business to successfully execute its growth and profitability strategies. This role requires someone who can combine analytical rigor with business acumen to influence decisions and drive measurable outcomes. What you’ll do Establish and evolve the operational analytics framework for new international markets, ensuring scalable measurement, reporting, and decision-making capabilities as we expand globally. Operate with a business owner mindset by proactively identifying opportunities through analysis and product sense to enhance user experience, growth, and profitability. Own business problems from end to end by translating analytical insights into recommendations and optimization strategies that support business growth, profitability, and operational excellence. Take ownership of the end-to-end analytics process: define success metrics, generate insights and hypotheses, track performance, and create intuitive dash

ABOUT US Capco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion. We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking ROLE RESPONSIBILITIES We are currently seeking a Senior Consultant to support and drive the growth of our Securities Services practice, with a strong focus on Custody Transformation. This is an exciting opportunity to be a leader, driving complex client programs, shape delivery approaches, and building consulting capability across the practice As a Senior Consultant within the Securities Services team, you be part of Custody transformation projects across securities services for top-tier financial institution KEY RESPONSIBILITIES Work closely with business stakeholders, operations teams, product owners, and technology teams to deliver Custody transformation projects Gather, analyse, and document business requirements, user stories, process flows, and functional specifications across the custody operating model. Support change initiatives covering the end-to-end securities lifecycle, settlement, safekeeping, asset servicing, corporate actions, income processing, and reconciliation Conduct business process analysis and identify opportunities for operational efficiency, controls enhancement, automation, and digitization across custody operations Develop target operating models and future-state processes across custody and investor servicing functions.​‌ KEY REQUIREMENTS 4+ years of experience within Global Custody, Securities Services,

Here's a summary of the role: You're a hands-on engineer who enjoys solving complex data challenges at scale. You'll join the Data Hub team, building the shared data platform that supports reporting, analytics, AI, and Data Science initiatives across Diligent. Working with Python, SQL, AWS, and cloud-native technologies, you'll help process, organize, and enrich large volumes of data while developing scalable services and modern data solutions. You'll collaborate closely with Product Managers, Engineering Managers, and fellow engineers to deliver high-quality features, improve platform capabilities, and shape the future of our data ecosystem. If you enjoy ownership, solving challenging problems, experimenting with new technologies, and working in a collaborative environment, you'll fit right in. Here's a breakdown of what you'll do (not all of it, just the important stuff): Design, develop, review, and test features and user stories following Agile development practices Contribute to core platform development and integration projects across multiple systems Participate in shaping the future architecture of the product , including designing scalable backend services and prototypes Collaborate with Product Owners and Engineering Managers to analyze, refine, and document technical requirements Build and maintain cloud-native solutions and microservices-based applications Leverage AI-assisted development tools , code assistants, and modern engineering workflows to improve delivery efficiency Support the creation and maintenance of high-quality operational and technical documentation Continuously identify opportunities to improve engineering processes, quality, and team effectiveness These are the essentials you'll need to get an interview: 2+ years of experience in a hands-on software development role within a commercial software environment Strong programming experi