User Escalation Specialist Jobs

RDQ427R198 The Opportunity Multi-cloud is core to Databricks product strategy. Compute serves as the layer that abstracts the cloud from the rest of the company. Building unified infrastructure on top of heterogeneous clouds is a challenge that few companies experience. As an engineer on this team, you won’t just manage infrastructure; you will build it as a product. You will tackle the hard problems of distributed systems: sub-second container/MicroVM startup times, multi-tenant security isolation, and building a unified orchestration layer that scales across AWS, Azure, and GCP. What You’ll Do Design and build the next generation of our Serverless platform, focusing on high availability, low latency, and scale-to-zero efficiency. Build a single compute stack that supports heterogeneous workloads, including GPU instance qualification for AI training and stateful execution for Lakebase. Solve Multi-Cloud Complexity: Develop platform-level abstractions that allow Databricks to run seamlessly across all major cloud providers. Optimize everything from the API gateway down to the host-level networking and container orchestration. Work alongside industry experts who have built world-class systems like Borg, Kubernetes, and Uber’s infrastructure. What We’re Looking For 5+ years of production-level experience in one of: Python, Java, Scala, C++, or a similar language 4+ years of experience developing large-scale distributed systems from scratch Experience with Kubernetes, Docker, or MicroVM technologies (e.g., Firecracker) and a strong grasp of cloud provider internals (AWS/Azure/GCP). You aren't just a user of tools; you understand how to build them from the ground up when existing solutions fail at our scale. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.&n

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: We are looking for a Machine Learning Engineer to develop and optimize our ad science models, open-source LLMs, and the underlying infrastructure that powers them — with a constant eye toward performance and cost. AI and ML sit at the core of InMobi's business, and our science teams are tackling some of the field's most interesting problems: creative optimization, user personalization, targeting, yield m

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. Position Overview The Customer Support Specialist serves as the frontline connection between the company and its customers, ensuring every customer receives timely, accurate, and empathetic assistance. This role combines technical problem-solving, client communication, and product expertise to help users get the most value from our solutions. The ideal candidate is proactive, detail-oriented, and passionate about providing exceptional customer service. They thrive in a fast-paced environment, enjoy helping others, and are eager to continuously learn new technologies and processes. This position works closely with Customer Success, Product, and Development teams to resolve client issues, enhance user experience, and contribute to the ongoing improvement of company tools and resources. Key Responsibilities Provide exceptional technical and product support to clients through various channels, including ticketing systems (e.g., Service Cloud, Jira, or similar), Help Center, CRM, phone, and email. Maintain subject matter expertise on company products, services, and industry sta

The team Product Platform builds the foundations behind Cash App and Square. We own shared systems, abstractions, and tools that help product teams build high-quality iOS experiences with speed, consistency, and confidence, while shaping how AI-native development is adopted across our engineering organizations. The role As a Staff iOS Engineer on Product Platform, you will be a hands-on technical leader and a multiplier for iOS engineering. You will identify important problems that do not yet have clear ownership, prove a direction through hands-on work, and create systems that other teams can adopt. You will influence iOS architecture, developer experience, performance, reliability, security, and product quality across multiple teams. This is an individual contributor role with organization-level scope. Your goal is not to become a permanent bottleneck. You will create leverage through clear interfaces, strong documentation, sound technical decisions, and new technical leaders. You will Build and evolve the iOS platform Own and evolve foundational iOS systems, such as application architecture, navigation, deep linking, dependency management, lifecycle management, and shared user interface foundations. Design shared libraries, frameworks, and developer tools that product teams rely on. Find and frame systemic iOS problems that do not yet have clear ownership. Define technical strategy, architecture, standards, and measures of success across teams and applications. Build prototypes, reference implementations, and critical paths that prove a direction before broader adoption. Lead multi-quarter migrations and foundational initiatives from proposal through adoption. Establish durable practices for testing, observability, performance, release safety, security, and maintainability. Improve developer and AI ergonomics so both engineers and coding agents can work effectively with the platform. Contribute platform technology to open source when it creates value for the broa

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Data Science team partners across product, engineering, design, marketing, sales, and operations to help Figma make better decisions with data. As an intern on our team, you'll work on technical challenges that have real impact on our product and business, and we're looking for interns with strong foundations in coding and statistics and who are clear communicators with both technical and non-technical audiences. This internship will be based out of our San Francisco or New York Hub. What you'll do at Figma: Own a scoped project end to end—from framing the question with Product, Engineering, Design, and Data Science partners through delivering the work—with support from a manager and mentor. Analyze user behavior, product performance, or business data to uncover insights and translate them into recommendations for businessDesign and evaluate experiments and develop metrics that help teams understand the impact of product changes.Build models to understand user behavior and predict growth Build and improve data pipelines and tools that make product data more scalable and accessible Focus areas may include analytics, experimentation, or infrastructure - based on your interests and business needs Some projects you could work on: Analyze how people adopt and use a new or existing Figma product experience, define meaningful success metrics, and turn patterns in engagement and retention into product recommendations. Build and validate a new analytical method

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We’re looking for software engineering interns who are excited to make an impact across different layers of our product and infrastructure. At Figma, we pair interns with teams that align with their skills and interests. This year, we're inviting you to share your interests from the start, so we can create the strongest possible match. Our interns are embedded into small, collaborative engineering teams across the company. You’ll work closely with your mentor and teammates to ship meaningful features, tools, or systems. Whether you're working on internal infrastructure or user-facing features, you’ll get to learn, contribute, and grow in a supportive environment. This internship will be based out of our London Hub with a 5/3, 5/17, 6/1 or 6/14 start date. Engineering Interests at Figma: When you apply, you'll tell us which areas you're most interested in to help us understand which kinds of engineering work you're most excited about: Product: Build full stack user facing features, including new collaboration tools, new product workflows, growth oriented experiments, and more Platform/Infrastructure: Build platform level tools, including distributed systems, developer tooling, performance/scalability work, and more Security Engineering: Build security-focused systems, product security tooling, detection, secure infrastructure, or privacy/security features Open: I’m flexible and still exploring different types of work What you'll do at Figma: Join a small engineering team as a full member of the t

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for software engineering interns who are excited to make an impact across different layers of our product and infrastructure. At Figma, we pair interns with teams that align with their skills and interests. This year, we're inviting you to share your interests from the start, so we can create the strongest possible match. Our interns are embedded into small, collaborative engineering teams across the company. You'll work closely with your mentor and teammates to ship meaningful features, tools, or systems. Whether you're working on internal infrastructure or user-facing features, you'll get to learn, contribute, and grow in a supportive environment. This internship will be based out of our San Francisco or New York Hub with a 5/3, 5/17, 6/1 or 6/14 start date. Engineering Interests at Figma: When you apply, you'll tell us which areas you're most interested in to help us understand which kinds of engineering work you're most excited about: Product: Build full stack user facing features, including new collaboration tools, new product workflows, growth oriented experiments, and more Backend/Infrastructure: Build platform level tools, including distributed systems, developer tooling, performance/scalability work, and more Security Engineering: Build security-focused systems, product security tooling, detection, secure infrastructure, or privacy/security features Open: I'm flexible and still exploring different types of work What you'll do at Figma: Be fully embedded onto a Figma

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Product Design intern at Figma, you will own real impactful projects and take them from ideation to execution. You will work fluidly and collaboratively with your mentor, the rest of the design team, as well as other functions. Because of this, you should have a broad set of design skills and be motivated to learn. Over the course of the summer, you’ll have the opportunity to ship meaningful contributions to both the company and the product. This internship will be based out of our San Francisco or New York hub. What you'll do at Figma: Own the design from start to finish for impactful features that ship quickly Collaborate with product, research, marketing, and other functions to identify user and business needs Work closely with Engineering to ensure a high-quality implementation Create flows, prototypes, and high-fidelity visuals for your features Participate in weekly design critiques Launches from early career designers on our team: Figma Grid Billing Experience Figma Draw We’d love to hear from you if you have: A demonstrated baseline in visual design and/or interaction design skills Experience shipping projects with good product strategy and visual design An ability to express ideas through prototyping and code An eagerness to learn and a demonstrated self-starting initiative While it’s not required, it’s an added plus if you also have: An interest in design tools and design systems An aptitude or interest in systems thinking and information architecture Knowledge of the

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Billing Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through both existing and new-to-Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. Responsibilities Drive revenue to achieve and overperform on targets Lead new sales and upsell conversations of Stripe for existing and prospective customers Drive strategic thought leadership within assigned territory to ensure user success and revenue growth Understand the sales process and competitors for Stripe, including software, hardware, and payments Serve as both an internal and customer-facing expert on Stripe, especially for your specialized products Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory Who you

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,500 firms in 60 countries use Addepar to manage and advise on nearly $10 trillion in assets. Its open platform integrates with 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, São Paulo, London, Edinburgh, Geneva, Warsaw, Dubai, Pune and Singapore. The Role We are looking for a Manager, Field Marketing to join our Field Marketing & Advocacy team. This role owns how Addepar shows up at events across the globe — from national industry conferences and trade shows to our annual user conference, executive summits, and regional community programs. You will support the strategy, lead the team, and ensure every program Addepar runs delivers measurable brand and business impact. You will manage a team of three: two Field Marketing Managers focused on industry events and regional activations, and a Strategic Events Program Manager who owns our client event programs. Your job is to ensure the team is aligned, the portfolio is coherent, and that every event has a clear strategic purpose and is executed at the highest level. You will operate at the intersection of business strategy, content, and event experience. You will partner closely with GTM, Product Marketing, R&D and executive leadership to ensure events drive awareness, deepen client relationships, accelerate pipeline, and reinforce Addepar’s position as a market leader. Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship (for example, employment-based

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you’re building product, serving customers, managing people, or running operations, AI is a tool you’re expected to use with intent, curiosity, and judgment. We don’t expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team’s AI fluency because we believe it’s a competitive advantage for every person at project44, not just our engineers. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Customer Success Manager We are looking for a Customer Success Manager to join our EMEA Customer Experience Team, working alongside Professional Services, Managed Services, Sales, Support, Product and Engineering to ensure our customers realize lasting value from th

Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we're redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. AI at project44 We expect every project44 team member, regardless of role or function, to actively leverage AI in their day-to-day work. Whether you're building product, serving customers, managing people, or running operations, AI is a tool you're expected to use with intent, curiosity, and judgment. We don't expect everyone to be a data scientist. We do expect everyone to be an intelligent user of AI: able to identify where it adds value, direct it effectively, evaluate outputs critically, and govern it responsibly. We invest in our team's AI fluency because we believe it's a competitive advantage for every person at project44, not just our engineers. If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. Role Overview As a Managed Service Manager , you will play a highly visible role partnering with business leaders, customers and carriers to ensure world class delivery across a diverse portfolio

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI

WHAT IS BOX? Box(NYSE: BOX)はインテリジェントコンテンツ管理（ICM）プラットフォームのリーディングカンパニーです。Boxのプラットフォームは、企業のコラボレーション促進や、コンテンツのライフサイクル全体の管理、重要なコンテンツの保護、そしてエンタープライズAIによるビジネスワークフローの変革を実現することを目指しています。2005年に米国で設立され、JLL、モルガン・スタンレーなどを含む大手グローバル企業や、日本では約19,000社および日経225の76%の企業の業務効率化を支援しています。 Boxは、カリフォルニア州レッドウッドシティーに本社を置き、米国、ヨーロッパ、アジアに拠点を持っています。株式会社Box Japanは2013年に設立された日本法人です。 Boxでは、重要なコンテンツを扱うプラットフォームをさらに推進し、お客様の働き方に大きな変革を提供する、またとない機会があります。コンテンツは私達の業務の中心にあります。契約書、請求書、社員情報、財務情報、製品仕様、マーケティング資産などの部署間に跨る重要なビジネス・プロセスに含まれる数十億ものファイルや情報が日々流れています。私達のミッションは、コンテンツ管理にインテリジェンスをもたらし、お客様がデジタル・トランスフォーメーションを実現するお手伝いをさせていただくことです。このAIと膨大な業務コンテンツの融合による、大規模な働き方の変革期に、そのビジネスの最前線に貢献することが、Boxではできます。 WHY BOX NEEDS YOU 日本におけるBoxのビジネスは、100%パートナーを通じて展開されています。パートナー営業部の戦略と実行が、Box Japanの成長に直結する環境です。 Box Japanは現在、既存ビジネスが成長している今だからこそ、次の成長に向けてAX時代のパートナービジネスのあり方を進化させようとしています。AIの普及によって市場や競争環境、パートナーの収益機会が変化する中、従来の成功パターンを踏襲するだけでは十分ではありません。Box、一次店、二次店、End Userのそれぞれに価値が還元される、持続的で再現性のあるGo-to-Marketを設計する必要があります。 このポジションでは、Box Japanにとって戦略的重要性の高い一次店を中心に2〜3社を担当し、経営層や事業責任者とともに成長戦略を描きます。数字から課題を見つけ、パートナー社内の複数組織とBoxの各部門を動かし、新たなPipelineと売上を生み出してください。Partner Planの策定からGTM、KPI管理、改善提案まで一貫して担うため、既存の仕組みを運用するより、自ら仕組みをつくり、担当企業を通じて市場を動かすことに面白さを感じる方が経験を発揮できるポジションです。 WHAT YOU'LL DO · 戦略的重要性の高い一次店2〜3社を担当し、売上・Pipeline・KPIから逆算した年間・四半期のPartner Business PlanおよびGTM戦略を共同策定・実行する · パートナーの経営層、事業責任者、主管部門、営業・技術部門、地域組織との定例会議やBusiness Reviewを設計・運営し、合意した施策を実行につなげる · Vendor、一次店、二次店、End Userの商流と利益構造を分析し、Deal Registration、Margin、Partner Programを含む販売モデルや協業プロセスを改善する · Salesforceなどを活用してPipeline、案件登録数、Win Rate、平均単価、Lead Timeなどを可視化し、課題特定、優先順位付け、改善アクションまでオーナーシップを持つ · パートナー経由の新規案件創出と既存顧客の継続・拡張に向け、Enablement、トレーニング、セミナー、共同営業施策を企画・実行し、成果を検証する · Direct Sales、Marketing、SE、Customer Success、Operations、Executiveと連携し、担当パートナーを通じた市場開拓を推進する ·&nbsp

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsible for partnering with finance, IT and the broader organization to centralize forecasting and accounting processes and reporting utilizing various finance applications. Act as central support and subject matter expert, provide guidance to team members, document and implement solutions that improve and streamline our business processes bringing value to the organization. Utilize understanding of finance processes to develop application governance, strategy and vision. Use end to end systems thinking to design, document and implement solutions to meet strategic and operational goals. Partner with end users to author business requirements and communicate those requirements to IT. Coordinate and lead functional and user acceptance testing and capture signoff. Support tool adoption by leading education sessions and training end users. Provide in-depth, domain specific analysis of technical problems or issues, research and recommend alternative actions for problem resolution. Support end users with production issues and enable end user self-sufficiency in the application. Collaborate with IT to perform system integrations and provide ongoing business support. Employer will accept a Bachelor’s degree in Finance, Business Administration, Information Systems, or related field. Position requires: 1. Finance process and standard methodologies, such as budgeting, variance analysis and driver-based planning. 2. Utilizing database design, development, and administration to analyze user requirements and develop logical system solutions