User Escalation Specialist Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Creator Content Team provides a secure, scalable, and extensible foundation for ingestion, processing, storing, managing, and serving user content. As a Senior Software Engineer (Backend, Distributed Systems), you will design and build backend services to help game creators reach the broadest audience possible. You will help us build & scale large distributed systems, data processing and analysis pipelines, an access control system, Open Cloud APIs all of which are central for all content created in Roblox. You have: Experience: You have 7+ years of experience working on backend, distributed systems that are scalable and reliable. You have experience in architecting, designing and leading implementation of mission critical applications at scale. Knowledge: You are proficient in one or more programming languages (C#, Go, Java, C++, Python or similar programming language). You have a Bachelor's degree (or equivalent professional experience) in Computer Science or related engineering field, Masters is a plus. Creativity: You take a creative and strategic approach to solving hard problems and envisioning ways to improve and grow the capabilities of the system. You hav

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Principal Technical Writer to lead the strategy and execution of our customer onboarding and 'Getting Started' content. Your mission is to transform our onboarding materials into a cohesive, narrative-driven experience that guides users to their first 'aha!' moment. You will partner closely with the Self-Service (SSC) team, acting as a bridge between the field, product, and documentation to ensure our content is not just accurate , but effective at guiding trial-to-paid conversion. In this role, you will define the narrative architecture of our user journey, ensuring that every touchpoint, from first-time setup to advanced feature adoption, feels like a seamless, intentional story. You'll be the champion of the new-user experience, working in lockstep with others to turn technical capability into user success. What You Will Be Doing Drive the onboarding content strategy. Define and execute a cohesive narrative for how users learn to use our products, ensuring a seamless story from the first visit to successful deployment. Align Field, Product, and Docs. Act as a central point of contact for stakeholders. Work with Product teams to understand roadmap changes, Field teams to identify friction points in real-world deployments, and Documentation teams to ensure high-quality content output. Design user-focused flo

Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role is ideal for someone who combines technical fluency, strong facilitation, and a track record of building onboarding and adoption programs that scale. About the role Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Helping organizations adopt this new way of working requires more than a product demonstration or one-time kickoff. Enablement Specialists design and deliver the programs that move customers from initial access to confident, sustained use. You will create onboarding journeys for different levels of readiness, lead customer workshops and office hours, diagnose adoption barriers, and turn repeated questions into scalable guidance. This is a customer-facing role that works closely with Customer Success, Applied AI Architects, Product, Marketing, and Support. Customer Success retains ownership of the account, adoption strategy, and expansion strategy; you will own the enablement programs and interventions that help customers and customer success managers become self-sufficient. What you'll do Design customer journeys. Build onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience. Deliver high-quality enablement. Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences. Make complex concepts accessible. Teach Computer and agentic-workflow concepts clearly to both technical and nontechnical audiences. Guide customers through setup. Help customers understand access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started. Diagnose adoption barriers. Determine whether

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: This Senior Revenue Operations Business Analyst plays a key role in advancing the Revenue Operations team’s goal of transforming how internal teams leverage systems at ZipRecruiter. This role provides thought leadership and applies industry best practices to the Salesforce platform. This role works to understand business needs, capture project requirements, and collaborate with stakeholders to support the development and implementation of enablement technology. It is a hands-on role requiring a deep understanding of Salesforce combined with the ability to leverage data for practical business insights. This role operates between Product Owners and Technical Product Managers, supporting sprint status reporting, including Jira dashboard creation, updating, and monitoring, and contributing to Salesforce-related work tied to committed user stories. Key focuses: Facilitate meetings to understand business pain points, synthesize discussions, and communicate decisions and action items with clear objectives and success measures Partner with business process experts to write business requirements and create process flows to translate into functional system design Conduct gap analysis to provide recommendations, analytical insights, and process improvements through system automation Lead system-related projects tied to Sales Enablement tech

Location(s): Canada (Remote - East Coast preferred) Bready * to make a change? Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is driven to build a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our market share. Integration partnerships are a key part of our strategy to ensure that restaurants of all sizes can retain the parts of their tech stack outside of the Toast platform. This role is for a current vacancy. Who We Are Supporting customers software partners is a key part of international expansion strategy, and the advent of AI powered coding tools provided the opportunity to significantly reduce the development effort required to integrate with a partner. We are looking for a principal engineer to lead the development of this new way of integrating partners, while also providing additional technical leadership across our International expansion efforts. This is an exciting opportunity to develop new AI powered development systems that will provide direct impact for our customers. A day in the life (Responsibilities) Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Lead fellow developers, product managers, designers, and user researchers to build a strong tech infrastructure that enables scalably integration of key customer software partners. Architect, create and maintain an AI harness for the rapid integration and maintenance of partners with Toast’s systems Define and drive technical strategy for problem

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Machine Learning Engineer, Ranking & Retrieval ClickUp is seeking an experienced Machine Learning Engineer to join our Search team. You'll own the ML systems that power search relevance for millions of users and ground our AI in the right context. Your Impact at ClickUp You'll own the full ML lifecycle for ranking and retrieval, from training through deployment and production serving. Our search indexes large-scale, user-generated content across a multi-tenant platform where permissions-aware retrieval is critical. You'll build the systems that decide what surfaces first. Core Responsibilities Train, deploy, and serve ranking models in production, owning the full ML lifecycle Build ranker features, training pipelines, and offline evaluation frameworks Design and scale hybrid retrieval combining lexical and vector search (including HNSW with disk offloading) Run embedding inference at billions-of-documents scale Improve query understanding through intent modeling and query expansion Build permissions-aware retrieval that respects multi-tenant boundaries Create measurement frameworks to evaluate and improve search quality Collaborate with Search Infrastructure, AI, and backend teams to integrate ranking improvements across the platform Technical Requirements Bachelor's degree in Computer Science, Machine Learning, or related field 5+ years of ML engineering experience focused on ranking, retrieval, or information retrieval Proven full ML lifecycle ownership: training, deploying, and serving models in production Hands-on ranker model training: feature engineering, pipelines, offline evaluation Experie

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . About tvScientific We are the first CTV advertising platform purpose-built for performance marketers. For game developers and publishers, we bridge the gap between massive TV reach and granular User Acquisition (UA) metrics. Built by ad-tech veterans, our platform combines media buying, optimization, and MMP attribution to help gaming brands automate CTV campaigns, drive app installs, and maximize Return on Ad Spend (ROAS). Join the tvScientific team as an Account Manager (Gaming), where you'll lead strategic client relationships for gaming and app clients, drive revenue growth, and ensure client success on our cutting-edge platform. As an Account Manager on our team, you'll be responsible for managing a portfolio of key client accounts, developing and executing strategic account plans, and driving revenue growth through upsell, cross-sell, and

Opportunity Overview: We are seeking a technology-savvy clinical leader with strong expertise in Utilization Management (UM) to join Cohere Health as the Manager, Clinical Integrity. Reporting to the Vice President, Clinical Integrity, this role is a hands-on operational leader responsible for directly executing and maintaining the integrity, scalability, and operational readiness of Cohere's clinical programs and technology-enabled solutions. The Manager works alongside leaders across Clinical Operations, Product, Engineering, Clinical Programs, Client Success, Growth, Implementation, and Clinical Strategy to ensure that clinical integrity is embedded throughout the product lifecycle and operational execution. This leader directly translates enterprise clinical strategy into scalable processes, governance documentation, and day-to-day operational excellence while ensuring Cohere's clinical capabilities consistently meet regulatory requirements, client commitments, and evidence-based standards. As a subject matter expert in utilization management, this role actively supports delegated clinical operations, participates in new client implementations, evaluates emerging clinical needs, and ensures seamless integration between clinical operations and technology. The Manager executes clinical governance activities while contributing to innovation through hands-on automation testing, workflow optimization, and responsible adoption of AI-enabled solutions. What you’ll do: Perform clinical reviews of our product, workflows, and programs to ensure they align with evidence-based practice, regulatory requirements, and client expectations Write and refine clinical requirements, user stories, and acceptance criteria for UM workflows, clinical decision support, and AI-enabled capabilities — and represent clinical integrity directly in sprint planning and design sessions with Product and Engineering Own operational readiness: run hands-on UAT, build test scripts and scenario

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for an IT Operations Engineer to build and run IT for our New York City office, giving employees fast, clear help with technical issues and automating the fixes for the ones that repeat. You will help us expand from a co-working space into a new New York City office, and you will get hands-on access to the AI tooling used across the company that most IT roles never see, with encouragement to build automations with it. This is an onsite role based in New York City, five days a week in the office. What you’ll do: Build scripts and automations, with AI coding tools, for account setup, device enrollment, and other repeated IT tasks Help employees in the office and remote troubleshoot technical issues, including hardware, software, and network problems, and prioritize requests in the IT ticketing system, keeping employees updated until each one is resolved Set up the network, devices, and audio-visual (AV) and conference room technology for our new New York City office Spot repeated technical issues and automate the fix, manage endpoint devices, user accounts, and access controls, and contribute to technology rollouts and process improvements Set up equipment and accounts for new hires with the Onboarding team, support AV for all-hands meetings and team events, and own IT documentation What you need: 5+ years in IT support or a related field, troubleshooting hardware, software, AV, and network issues Hands-on experience supporting macOS environments, including networking and security Use AI tools daily to write scripts, d

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Site Reliability Engineers keep GitLab's user-facing services and production systems running reliably at scale. They combine software engineering with operational excellence, applying sound engineering principles, automation, and continuous improvement to build, operate, and evolve our production infrastructure. This is a single application for Site Reliability Engineering opportunities across Infrastructure Platforms. Rather than asking you to choose the right team or level upfront, we evaluate your skills holistically and match you to the opportunity that best aligns with your experience and our hiring

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Treasury for Platforms sits at the center of Stripe's evolution from a payments processor to a complete financial infrastructure provider. Our mission is to increase the GDP of the internet, and Treasury extends that mission by enabling marketplaces, software-as-a-service platforms, and fintechs to embed fully featured financial services directly into their own products. By handling bank partnerships, compliance, and regulatory requirements, we allow platforms to launch quickly while focusing on the core parts of their business. We pair this with embedded user interfaces, managed support, and rich treasury features so our users can build great financial experiences. Today, our platforms serve a highly diverse set of use cases, from payout cards for on-demand workers and operational accounts for in-field purchases to financial accounts for small businesses. We proudly power industry-leading products like Shopify Balance and Ambrook Wallet, serving a rapidly growing roster of users across the United States. What you’ll do We are seeking a Product Manager to own and drive critical Treasury for Platforms infrastructure and features, including new account types, checkbooks, and accounting integrations. You will take these products from alpha to general availability across consumer and commercial Treasury. You will work directly with platforms by joining sales calls, running product demos, and shaping integration paths. You will be the most techni

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Role The GTM Engineer builds the automations, custom internal applications, and AI-native workflows that power our Go-To-Market operations. This role goes beyond traditional SaaS administration — you’ll act as a hands-on technical builder, leveraging AI coding assistants and LLMs to solve process bottlenecks and improve how our commercial teams work. When native tools like Salesforce or Marketo don't provide the experience or functionality our teams need, you’ll rapidly prototype and build custom solutions that streamline workflows and accelerate execution. You’ll partner closely with commercial stakeholders, product teams, and engineers to identify opportunities for improvement, reduce manual work, and continuously enhance the commercial lifecycle through technology and automation. What are your responsibilities? Custom Web Apps & Internal Tooling: Rapidly prototype and build lightweight, custom web applications and internal tools that improve the user experience and help commercial teams work more efficiently. AI & Systems Integration: Develop integrations between GTM tools, internal systems, and LLM APIs using REST APIs, webhooks, and modern automation platforms. Automation Development: Build, deploy, and maintain reliable automated workflows that eliminate manual processes and improve productivity across the or

A CAreer with point72’s TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one, helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity; all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Help design, develop, and evolve a Python-based analytics platform used across our macro business. Shape Python APIs and user-facing interfaces that provide access to pricing, calibration, curve construction, scenario, valuation, and risk analytics across macro products and related derivatives. Design and deliver robust service interfaces and APIs that connect users, applications, and downstream systems to production analytics capabilities. Build and maintain analytics workflows, ensuring traders, quantitative researchers, and risk users can access analytics through practical, reliable, and well-designed spreadsheet interfaces. Work closely with quantitative researchers, traders, risk users, and technology partners to understand workflows, translate requirements into clean platform capabilities, and improve how users interact with analytics. Partner with C++ analytics engineers and quantitative developers to expose production analytics through stable Python API

Datadog is seeking curious, driven interns to join our Product Management team and help build products that improve how engineers monitor and understand their systems. As a Product Management Intern, you’ll work alongside Engineering, Design, and Product Marketing throughout the product development lifecycle, contributing to meaningful initiatives and real product decisions. You’ll gain hands-on experience building for highly technical customers while developing your product thinking, technical communication, and cross-functional collaboration skills. With Datadog’s platform processing over 100 trillion events per day across 30,000+ customers in a multi-cloud environment, you’ll gain direct exposure to large-scale, real-time systems built by engineers, for engineers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Conduct customer discovery conversations and gather feedback to better understand user needs Drive product initiatives from concept through launch alongside Engineering, Design, and Product Marketing teams Translate customer and business needs into clear product requirements and engineering priorities Analyze customer feedback, product data, and market insights to help inform product decisions Prepare and deliver technical product demonstrations and communication materials Develop technical understanding of Datadog’s observability platform and cloud infrastructure products Who You Are: Targeting a 2027 full-time graduation Pursuing a degree in Computer Science, Software Engineering, or a related technical field Prior internship, project, or academic experience in product management, software engineering, or another product-focused technical role Exposure to B2B software product development and ability to communicate technical conc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team What you’ll do As the Manager of Fraud Operations, you will lead a team of high-performing fraud analysts and set an inspirational vision for the broader Fraud Operations organization. You will be responsible for driving the execution of short- and long-term initiatives to future-proof the organization, ensuring it is well equipped to scale and adapt to Stripe’s highly complex and evolving fraud landscape. Responsibilities Inspire, motivate, and develop a high-performing fraud investigations team, fostering a collaborative and results-oriented environment. Establish clear goals, provide coaching and feedback, and support the professional growth of team members. Set a strategic vision for the team and build the path to execute it in both the short and long term. Proactively evolve the organization’s strategy to scale operations and address day-to-day challenges. Collaborate with and influence risk leadership and cross-functional stakeholders to identify the highest-ROI investments for user experience, process improvement, and risk mitigation. Maintain oversight of operational vendor performance related to risk. Lead root-cause analysis to identify opportunities to predict, prevent, and mitigate risk within processes and performance. Define and manage core metrics, SLAs, and organizational performance. Identify gaps in current systems, processes, and strategies, and deliver enhancements and process improvements to mitigate existing and eme